Digital transformation is taking place in Vietnam’s financial services industry, with a host of non-bank innovators offering both customer-facing and back-office fintech products and services. While banks are applying “Mix n Match”
strategic models in their digitization process, Vietnamese fintechs are offering point solutions in product areas such as payments, remittances, savings, personal financial management, small and medium-sized enterprises (SMEs), lending, and insurance.
With a large population of young smartphone users, a high level of internet penetration, high consumer growth, a low unemployment rate, and a low ratio of banked citizens, Vietnam is becoming a promising market for digital transformation. There exist huge opportunities and bright prospects for the country’s digital banking and financial services development. TCB having foreseen the trend, have embarked on the application of digital technologies and the modernization of business models.
GSM: Global System for Mobile communication - Mobile Banking- Fast Mobile
Techcombank F@st mobile is a wireless Internet-based service (3G, GPRS, wifi) that allows safe -convenient banking-anytime, anywhere on the go through your smart phone device.
Customers who have registered for F@st i-bank service of TCB only need to download and install F@st Mobile App, using the Log-in name and password of F@st i-bank to log in Mobile App.
Features & Benefits
Quick money transfer (free transaction fee):
Quick money transfer
Internal Techcombank account transfer
External transfer to beneficiaries whose accounts are opened at other banks
Money transfer to Mobile subscribers (Money withdrawal from ATM without Card)
Money transfer via ID card number of beneficiary and cash withdrawal at any Techcombank branch
24/7 account transfer.
Bill payment:
Topup prepaid card
Monthly bill payment
Techcombank credit card payment
Vietnam Airlines, Vietjet Air, Air Asia, VNR ticket payment
Vinhomes service fee payment
Internet ADSL FPT/VTC Digital/ VTC Games
Internet ADSL/ Homephone VNPT
Internet ADSL/Homephone Viettel
Tan Hoa water/ Gia Dinh water bill payment
EVN electricity bill payment
Online Account Management:
Balance query
Transaction history
Cash-out:
Cash-out at Techcombank branch (receiving by ID)
Money withdraw from ATM without Card
Other utilities:
Techcombank ATM and Branch locations and information
Fixed Deposits
Loans: online application, details...
Promotion Locator
OTT balance alert within F@st Mobile app (an extra driver for customers to use F@st Mobile, customers wouldn’t pay for Homebanking fee anymore)
Security:
From January 15, 2019, Techcombank implemented Smart OTP transaction authentication solution with the world's leading security technology.
Customers using SMS OTP/Hard token can switch to the new solution right on F@st Mobile.
On April 1, 2019, SMART OTP method will completely replace SMS OTP and Hard token
- SMS Banking:
Benefits
Receiving notifications on current account balance change.
Receiving information about new products and promotion programs.
Receiving information related to products and services of Techcombank.
Features:
Every time and everywhere, you can receive and request for information via your phone.
0 minute to the bank, only need to make a phone call or access to your email.
No fee is applied for account balance notification sent via F@st Mobile application (*)
Fee waiver for change of service use information (add more accounts, change phone numbers, etc.)
Register once, use forever
(*): balance notification sent via SMS (fee applied: VND 11,000/month) excludes transaction, value of which is under VND 20,000. You are advised to use free balance notification sent via F@st Mobile application to get all account transaction notifications (including those under VND 20,000)
- Smart OTP:
TCB OTP is a mobile application to generate OTP (one-time-password) for smartphones and tablets. This is an advance authentication solution which provide secured and convenient usage for Commercial customer in bundle with Techcombank F@st Ebank.
Benefits
Safe & secure with all online transactions
Convenient & easy to use.
No need to bring Token Key when traveling or working abroad
It can be used even when the phone signal is lost
Free
Features:
Activate Smart OTP
Generate transaction signing OTP
Change Smart OTP PIN code
Deactivate Smart OTP Online banking
“Online banking - Keep you connected wherever you are”
“You're dynamic, you're modern and you have various financial demand to be met... Let Techcombank's F@st i-bank support you. Wherever you are and whenever you want, all you need is a computer with Internet connection to perform the transactions you want easily and quickly."
Benefits and Features
With the online banking F@st i-bank, you can rest assured to perform most banking transactions in a quickest and most convenient way, every time and everywhere thanks to the leading security technology.
Manage your personal finance online.
o Query and manage your account, loan and saving account information.
o Query credit card transaction information.
o Proactively schedule automatic payments for future.
Online Saving
o Confidentiality, Safety and Convenience.
o Saving deposit from only VND 1 million.
o Attractive interest rate.
Online Loan
o Applying for Online Loan in the most convenient way
o Disbursement at the time customers mortgage their passbooks for loan
Using online payment, collection and top-up o Air ticket payment
o Electricity bill payment
o Post-paid mobile phone bill payment, pre-paid mobile phone top-up.
o Insurance premium payment (Manulife, Prudential, Chubb…)
o Credit card payment.
Online shopping: for various goods and services at major payment portals in Vietnam: eBay, TVshopping, muaban.net, VietnamAirlines, AirMekong, Jetstar, Air Asia, Vietjet Air, CGV, Vinagame...
Apply Online
o Apply online for loan
o Apply for card opening and activate card functions online.
o Apply for F@st-mobipay online
o Apply for information query F@st-homebanking online
ATM (Automated Teller Machines)
Techcombank has large network of ATM's spread across Vietnam providing various services to our customers. Techcombank ATM's accept all partner bank cards as well as VISA and MasterCard
Benefits
All Techcombank card holders can perform the transactions easily and conveniently at more than 1,200 ATMs of Techcombank and the system of more than 11,000 ATMs under Smartlink, Banknet and VNBC alliances which accounts for more than 90% of the ATM system nationwide
Features
o Cash withdrawal o Balance query
o Printing the statement for arising transactions on the account o Fund transfer among intrabank accounts
o Change of PIN for cards o Bill payment
Withdrawal money without card
Simple withdrawal at ATM without ATM card. You absolutely assured of the security and efficiency of the service do not need the card to withdraw money.
Experience the advanced technology only at Techcombank Electronic mail
Email is a powerful, low-cost communication tool that Techcombank can use to promote their goods and services, provide better customer experience and work more efficiently. Email is a highly effective form of business communication.
Four primary uses of Electronic email in TCB include:
o internal company communication
o external communication, eg with business partners, suppliers, stakeholders, etc
o customer support o marketing to customers
Especially, “Email can greatly improve customer service”. Encouraging customers to contact by email can benefit both parties - they do not have to wait on the phone or call during working hours, and TCB do not have to respond immediately, which can free up staff from answering the phone.
It's important, however, to follow the right etiquette when providing customer service over the email. Keep communications prompt, professional and helpful.
In business, the benefits of emails are undeniable. Email is quick and easy, low cost and easily documented means of communication
ICT Project
TCB will continue on our customer centric virtual banking journey based on key the principle of delivering products and services to customersanytime, anyhow, anywhere through their preferred banking channel. TCB will integrate views on the entire customer/ bank relationship through MDM (Master Data Management), CRM
(Customer Relationship Management), advance analytics and inter connected business processes across channels and product lines. This will help TCB to better understand customers’ financial needs to better serve them now and in the future.
Bank employees would be better equipped to handle customers’ inquiries and service requests as they would have a holistic view of customer’s relationship across banking channels. Similarly, customers would be able to initiate the request on one channel and complete it on other channels at their preference and convenience.
The other key initiatives that would continue in future includes Treasury System, Enterprise Wide Collateral and Limits Management Systems, Profitability and Cost Allocation Model, new Online Corporate Banking, Credit Process Automation on BPM (Business Process Management) Platform and Implementation of FX-Vision & Gold Trading platform. Core Banking System will also be upgraded to support exponential business growth and the innovation in Branch Teller and Branch Banking Model. The implementation of these initiatives will raise the capability of our employees, strengthen IT strategic functions as well as maximise IT support to business strategies. Moreover, with existing strengths and advantages, Operations and Technology Division commits to work together with the Bank’s other business unity to improve the bank overall credit processes, increase the automation rate, and achieve credit turnaround time reduction in 2021 by 20%
compared with 2020. TCB will continue to leverage information technology to its full potential to empower Techcombank’s banking platform and services as Every Day Bank of Choice for all the targeted customer segments