Retro Diner 306 Martin Boulevard
Clarkston, AL 35295 Heller Uniforms and More
Jessica Heller, Owner 75 West Elm Street Waterville, VA 24212 Ms. Heller:
I am writing in regard to my recent online purchase (confirmation #2301A012).
According to my bill, I paid a total of $200 for ten shirts. I understand that the regular price is $20 per shirt; however, according to your website, the cost per shirt should have been $10 when purchasing more than five shirts. Therefore, I was overcharged by $10 0.1 would like for your company to refund the $100 immediately.
Please contact me via e-mail at jhill@retrodiner.com if you have any questions.
Sincerely, Jane P. Hill
1. What is the purpose of the letter?
(A) To request a copy of the invoice (C) To complain about the quality of a product (B) To correct a billing error (D) To confirm an online order
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READING PART 7: READING COMPREHENSION
Detail Questions
Detail questions ask about specific information from the passage. They are the most common type of question in Part 7 and are used for all of the passage types. You may encounter between one and three detail questions per passage. There are two different subtypes of detail questions. This chart has more information on the subtypes.
Descriptions of Subtypes Wh- Questions:
ask about specific facts and typically begin with any of the following wh- words:
who, what, when, where, why, how, and how much/
many
Negative Fact Questions:
Look for the word NOT ask you whether a given in capital letters in
negative questions.
detail is true or false
Subtypes of Detail Questions Answer Choices
who: proper nouns, noun phrases what: nouns, noun phrases
when: adverbial phrases starting with in (range of time or specific year), at (specific time), or on (day or date) where: places, adverbial phrases starting with in or: at
why: adverbial phrases beginning with to how: adverbial phrases starting with by how much/many: numbers, time references
nouns, noun phrases
Examples
Who is responsible for maintaining the machinery?
What is one o f the company’s policies?
When is the package scheduled to arrive?
Where are the extra supplies stored?
Why is Mr. Traynor going out o f town?
How much is the total?
Which of the following is NOT true about X?
Which product is NOT available from the online store?
What is NO T a requirement?
In addition to the tips that follow, be sure to review the tips for detail questions in Parts 3 and 4 of the Listening Section.
ằ TIP 1 Read the questions first, paying special attention to key words. By reading the questions first, you will know what information you need in order to choose the answer. Then you can scan the passage and quickly find the key words. Also, remember which key words are associated with certain
Wh- questions.
Wh- Questions What Types of Key Words to Look For
Who names, job titles
When time, date
Where locations
Why explanations, cause and effect relationships How explanation of a process
How much numbers, times, prices, discounts, percentages QUICK TIP
TASK Underline the Wh- word and other key words in each question below. Then circle the type of information you need to find in the passage.
1. When will the conference take place?
a. a time b. a place
2. Why did Ms. Bybee mention the airport in her memo?
a. a suggestion b. a reason
3. How much did Mr. Tan pay for the jacket?
a. a size b. a price
4. Which of the following is NOT true about Bloomfield Industries?
a. a fact b. an opinion
5. Where is the company’s headquarters?
a. a time b. a place
ằ TIP 2 For negative fact questions, watch out for lists. The answer choices for negative fact questions are often based on lists, and the fact or detail that is not mentioned in the list is the correct answer.
TASK In each list, place a check mark ( / ) next to the items that are mentioned in the passage.
QUICK TIP Train your eyes to see negative words like not and no. Whenever you see one of these words, slow down and read carefully. Watch for other negative words, such as never, none, or nothing and negative prefixes like un-.
From... Sue Costa
t o... Max Moeller
S 3 Cc-
Send sub je ct: Office Supplies Max,
We have run out of a few essential items around the office. Please purchase the following by tomorrow: paper and ink for the printer and standard-sized envelopes. I know we're running low on pens, but I get a special deal on them from our supply company, so I'd rather hold off on those. Also, I can reimburse you for whatever you spend on these items. Just be sure to leave the receipt and a purchase form on my desk.
Thanks!
Sue
List 1
□ 1. printer ink
□ 2. envelopes
□ 3. boxes
□ 4. printer paper
□ 5. pens
List 2
□ 1. provide the receipt
□ 2. reimburse the author for the purchase
□ 3. leave the purchase form on the desk
ằ TIP 3 For negative fact questions, take your time. When you see a negative fact question, make sure to read all of the answer choices carefully and confirm the facts in the passage. Eliminate any choices that are supported by the passage. The remaining answer option is the correct choice.
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READING PART 7: READING COMPREHENSION TASK The questions below are based on the e-mail in the Tip 2 Task. Read the questions and answer options carefully and eliminate any answer choices that are supported by the passage. Then circle the correct answers.
1. Max was NOT instructed to buy which of the following items?
a. printer ink c. printer paper
b. envelopes d. pens
2. What does Max NOT need to do?
a. provide the receipt c. get a reimbursement
b. get a special deal d. leave the receipt and a purchase form on the desk
Try a TOEIC Test Question