staff attitude and patient satisfaction

... services—in particular, patient satisfaction Patient satisfaction is one important way to evaluate the quality of healthcare services and facilities (Mohamed et al., 2015) Patient satisfaction is a ... and PubMed Titles, abstracts, and keywords such as “outpatient” AND “waiting time,” “process” AND “improvement of waiting time in private hospital,” AND “patient satisfaction” were used to search ... the right words, attitudes and staff, treat them fairly, care and doctors and nurses to meet Trang 34Figure 6 Percentages for behavior and professional competence of medical staff Service Delivery

Ngày tải lên: 06/07/2023, 10:58

... practices and health status and demographics of the patients Four weeks later patients assessed their satisfaction with the received treatment (five items, four point rating scale) and evaluated ... which leads to understanding patients' individual points of view and their spiritual and existential questions [14,15] AM emphasizes a close carer-patient relationship to support patients' coping ... patients with chronic diseases and in the treatment of chil-dren [20] and persistently improve disease symptoms and quality of life for chronically ill patients [21], and for patients with other illnesses,

Ngày tải lên: 18/06/2014, 19:20

... hospitals (public and private) to undertake patient experience and satisfaction surveys Initially, these patient satisfaction surveys typically asked patients to rate their satisfaction with ... commonality and difference between these patient satisfaction surveys and their potential for concordance and/or for forming the basis of a ‘minimum national data set’ on public hospital ‘patient satisfaction’ ... commonality and difference between these patient satisfaction surveys and their potential for concordance and/or for forming the basis of a ‘minimum national data set’ on public hospital ‘patient satisfaction’

Ngày tải lên: 25/07/2015, 18:36

... patients with hospital staff 35 Figure 7: Quality Improvement process 38 Figure 8: Patient’s satisfaction with staff instruction and education to patients 42 Figure 9: Satisfaction with staff ... Overview 30 2 Overall satisfaction 30 3 Patients satisfaction with appointment and registration process 31 4 Patients satisfaction with hospital facilities 32 5 Patients satisfaction with hospital ... hospital environment 32 6 Patients satisfaction with waiting time 33 7 Patients satisfaction with hospital staff 34 8 Other comments of patients 35 Chapter II: Discussions and suggestion for quality

Ngày tải lên: 25/11/2016, 09:49

... determinants and correlations of job satisfaction and productivity Dissatisfaction with one‟s job may result in higher employee turnover, absenteeism, slowness and grievances On the other hand, Improved ... care services and its Job satisfaction are the backbones of every nation The nurse‟s shortage and job dissatisfaction is a worldwide phenomenon and Ethiopian‟s is no exception Understanding the ... Discussion: Satisfaction and/or dissatisfaction of ED nurses on the bases of income, working environment and administrative issues with their causes are the center of this research And it tried

Ngày tải lên: 15/08/2017, 15:09

... determinants of patient satisfaction, especially the relationship between quality of life and satisfaction with care and their changes over time, in curative treatment of cancer outpatients Methods: Patients ... deterioration in global health and a decrease in satisfaction with their doctor and, conversely, between an improvement in global health and an increase in satisfaction on the overall satisfaction scale ... Trang 4Patient characteristics at baseline 733 patients met the eligibility criteria and were invited to participate in the study: 42 patients (5.7%) declined, and the remaining 691 (94.3%) patients

Ngày tải lên: 05/11/2020, 02:04

... activities—thinking, reasoning, and problem solving Chapter 3: Attitudes and Job Satisfaction What is Attitudes? motivation The processes that account for an individual’s intensity, direction, and persistence ... Emotions and Moods • Six universal emotions 1 Anger 2 Fear 3 Sadness 4 Happiness 5 Disgust 6 Surprise 7 Other unable-to-name emotions • The Function of Emotions and Moods: Emotions and Rationality ... chức tích cực hoạt động tốt hơn Chapter 6: Perception and Individual Decision Making perception A process by which individuals organize and interpret their sensory impressions in order to give

Ngày tải lên: 08/05/2024, 16:25

... quality and patient satisfaction, perceived service quality on patient satisfaction, and patient satisfaction on patient loyalty Practice implications: Our model was used to measure patient satisfaction ... influence on perceived service quality and patient satisfaction, perceived service quality on patient satisfaction, and patient satisfaction on patient loyalty What is the main contribution to ... PSQ and PS; and PSQ on satisfaction, PS on patient loyalty (PL) TQM and PSQ were shown to be closely related to PS and PL, respectively Therefore, service providers should focus on TQM and PSQ

Ngày tải lên: 26/08/2024, 22:17

... significant improvement in grades and positive attitude were found in both groups, but, there was a difference between their improvement levels Thewriting ability and positive attitudes of the experimental ... Investigation into the Effects of Brainstorming and Giving a Text as a model on high school Vietnamese Student’s Attitudes and Writing Ability”. 1.2 Aims and Objectives of the Study The study was ... questions, setting, instrumentation, and data collectiontechniques This chapter also presents and discusses the results and findings of the study, Chapter 3 is Results and Discussions In this chapter,

Ngày tải lên: 18/12/2013, 10:08

... from physician interviews and patient focus groups Address: 1 Amgen Inc, One Amgen Center Drive, Thousand Oaks, CA, 91320 USA and 2 Mapi Values, 3rd Floor 133 Portland Street, Boston, MA 02114, ... patients participated in 5 separate concept elicitation focus groups Four focus groups included patients with severe psoriasis (n = 31) and one included patients with mild psoriasis (n = 8) Patients ... these signs and symptoms are interpreted bythe patient and the clinician is dependent upon their fre-quency, duration, and severity Important additions to the disease model based on patient feedback

Ngày tải lên: 18/06/2014, 18:20

... expectation and satisfaction with anticoagulant treatment was designed by an advisory board and used to guide patient (n = 31) and clinician (n = 17) interviews in French, US English and Dutch Patients ... 'Treatment', 'Disease and Complications' and 'Information about disease and anticoagulant treatment' After clinician and patient interviews, concepts were further refined into four domains and 17 concepts; ... Disease and Treatment" (2 items) and "Anticoagulant Treatment Satisfaction" (7 items) No item was deleted or added after pilot testing as patients found the PACT-Q easy to understand and

Ngày tải lên: 18/06/2014, 19:20

... domains of patient satisfaction for anemia treatment (general patient satisfaction, convenience of treatment for the patient and their family and friends, patients' pain and discomfort, and financial ... of treatment for patient and family/friends, patients' pain and discomfort, and finan-cial aspects of treatment for the patient This study reports on the development and validity testing of the ... capture patients' satisfaction with the treatment itself and to include domains pertaining directly to anemia treatment: patient's general satisfaction with treatment, convenience of treatment for patient

Ngày tải lên: 20/06/2014, 15:20

... BETWEEN SERVICE QUALITY DIMENSIONS, OVERALL INTERNET BANKING SERVICE QUALITY AND CUSTOMER SATISFACTION A New Zealand Study Thực hiện : NHÓM 7 GVHD : TS Đinh Thái Hoàng Trang 2NỘI DUNG CHÍNH ... lượng dịch vụ - Han and Baek’s, 2004: Tìm ra mối quan hệ giữa dịch vụ ngân hàng trực tuyến, sự thỏa mãn của khách hàng, và sự duy trì khách hàng - Jayawardhena, 2004; Sohail and Shaikh, 2008.: ... RELATIONSHIP BETWEEN SERVICE QUALITY DIMENSIONS, OVERALL INTERNET BANKING SERVICE QUALITY AND CUSTOMER SATISFACTION

Ngày tải lên: 26/06/2014, 12:08

... advantage, as staff members are satisfied and give optimum production levels The purpose of the study was to determine and investigate factors that affect attraction and retention of staff at NIP ... management and employees, for participating in the study  Saltiel Mbimbo, my beloved husband, for his endless moral support and encouragement  To all my siblings, cousins, friends and colleagues, ... vii GLOSSARY Staff attraction – the ability of an employer to identify and place potential employees into its employment Staff retention – a systematic effort by employers to create and foster

Ngày tải lên: 07/07/2014, 10:38

... by physician and patient attitudes This study investigated attitudinal motivators and barriers to the use of self-injectable antiretroviral agents among physicians and patients and measured the ... from France, Italy, Spain, and the UK, 60 from Ger-many, and 150 from the USA) and 650 patients (100 patients each from France, Germany, Italy, Spain, and the UK, and 150 from the USA) Data were ... identified and quan-tified the experiences, perceptions, and beliefs of physi-cians and patients about SIAT, and examined the relationship between their beliefs and its acceptance and use in

Ngày tải lên: 10/08/2014, 05:21

... interven-tions and the CCDSS, supply of materials to clinicians and/or to patients, assessments of patient and clinician attitude towards health conditions and/or the CCDSS, audit and feedback ... when patient identified risk as being present and recent Thomas, 2004 [51] 7 Identification and recommendations for management of anxiety and depression in outpatients 5 / / 762* Patient satisfaction ... et al [16] reported pro-vider and patient satisfaction when a CCDSS was used, but showed no significant differences between groups in patient satisfaction results and mixed providers ’

Ngày tải lên: 10/08/2014, 11:20

... improve care processes and patient outcomes need to be rigorously assessed The objective of this review was to systematically review the effects of CCDSSs on process of care and patient outcomes for ... ordering, drug prescribing and management, and therapeutic drug monitoring and dosing The review pro-cess involved senior healthcare managers in setting prio-rities and co-sponsoring the review ... provided overall guidance and endorse-ment, and a clinical service leader (RL, a pediatrician) pro-vided specific guidance for acute care management HIRU research staff and students were responsible

Ngày tải lên: 10/08/2014, 11:20

... to the primary tumors of each of 13 patients in the validation series was included in the analy-sis (six and seven stage II and III tumors, respectively, and six tumors with MSI) The research ... to have an overall TIN (oTIN) subtype The patients showed no significant associations between sTIN or oTIN and MSI status, tumor stage, patient age and gender, or tumor location (by multinomial ... clustering was independent of tumor stage and MSI status Also, the cancers did not cluster based on the sTIN subtype Associations between TIN and poor patient survival Patients with sTIN tumors (Figure

Ngày tải lên: 11/08/2014, 12:21

... monitors patients to support the highest standard of patient care, helps identify and qualify eligible medical centers and physicians worldwide, and protects confiden- tial patient information and ... evaluations of patients, guides physicians through the patient evaluation process, and provides emotional support, information and referral assistance to patients, their families and care givers. ... medical criteria determining patient eligibility for GIPAP, while TMF reviews patient applications for partic- ipation in the program and collects data and information on each patient in the program

Ngày tải lên: 11/08/2014, 14:21

... demo-graphics, management, and outcomes in patients with severe sepsis across several regions of the world Baseline character-istics and hospital mortality of patients who did and did not receive DrotAA ... not be verified and closed and 370 were pediatric patients In 1215 of the resulting 13,785 patients, sites were unable to confirm a final diagnosis of severe sepsis Of the 12,570 patients with ... between patients receiving DrotAA and those that did not DrotAA-treated patients were younger, more severely ill and received higher levels of support but had fewer comorbidities DrotAA-treated patients

Ngày tải lên: 13/08/2014, 16:21