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Why customer service is failing and why its time to turn it upside down

Why customer service is failing and why its time to turn it upside down

... you’re going to lose out to companies that don’t just ‘get’ great customer service but live it with every fibre of their corporate body – and deliver it with outrageous consistency Here’s the crux ... top There’s never any doubt in any corner of the business what the top priority is and how people should behave every day And yes, they hire better, train harder and monitor more closely They ... their jobs Instead of tying their hands with rules, policies and productivity metrics, they free them to what their hearts tell them; inspire them to great things; and reward them when they How...

Ngày tải lên: 16/02/2016, 18:38

30 420 0
Học tiếng Anh với Obama: It’s Time for the Senate To Do Its Job

Học tiếng Anh với Obama: It’s Time for the Senate To Do Its Job

... give Judge Garland a hearing; and give Judge Garland a vote For all of our political differences, Americans understand that what unites us is far greater than what divides us And in the middle ... qualified as Merrick Garland to their job Give Judge Garland a hearing Now it s time for the Senate Give Judge Garland an up-or-down vote Treat him – and our democracy – with the respect they deserve ... volatile political season, it is more important than ever that we fulfill our duties – in good faith – as public servants The Supreme Court must remain above partisan politics I’ve done my job...

Ngày tải lên: 07/07/2016, 09:50

3 473 0
Tài liệu Báo cáo khoa học: Protein kinase CK2 activates the atypical Rio1p kinase and promotes its cell-cycle phase-dependent degradation in yeast pdf

Tài liệu Báo cáo khoa học: Protein kinase CK2 activates the atypical Rio1p kinase and promotes its cell-cycle phase-dependent degradation in yeast pdf

... catalytic domain is rich in serines and acidic residues (referred to as CK2 domain, positions 402–435), whereas the extreme C-terminus (positions 436–484) lacks serines and is highly positively ... consequences: (a) it increases Rio1 kinase activity and, conceivably, also controls interaction with other proteins (presumably during the G1 phase); and (b) it provides a signal for commitment for ... phosphorylation sites in the C-terminal domain (CK2 domain) of Rio1p; the respective S residues are emphasized and positions are indicated (pos 402–435); the respective CK2 phosphorylation sites are...

Ngày tải lên: 18/02/2014, 16:20

14 555 0
Tài liệu Official Graphic Standards Manual for print and promotional items docx

Tài liệu Official Graphic Standards Manual for print and promotional items docx

... Guide for editorial content and the UK Internet Graphic and Style Guides for Web sites UK Public Relations & Marketing is charged with developing the University’s graphic standards, but its role ... Secondary department or unit information (if needed) • Mailing address (city, state and nine digit zip code), with room number and building number (limit of three lines of text) • Unit telephone number ... visual identity guide, supported by the Southern Association of Colleges and Schools, the University’s Strategic Plan, the Board of Trustees and University Administration By complying with its specifications,...

Ngày tải lên: 19/02/2014, 03:20

18 568 0
HOW TO VALUE YOUR BUSINESS AND INCREASE ITS POTENTIAL doc

HOW TO VALUE YOUR BUSINESS AND INCREASE ITS POTENTIAL doc

... expensive, and may not be worth the effort, depending on the situation Additional accuracy comes with a cost, and it is wise to weigh the probable costs and benefits before embarking on any additional ... Value Your Business and Increase Its Potential will teach you just that: How to value your business “quick and dirty,” and how to manage it to increase its worth I have written it primarily for ... could easily save you tens of thousands or even millions of dollars Let my humor enhance your learning; if you don’t respond to it, then ignore it and don’t let it get in your way of some very important...

Ngày tải lên: 06/03/2014, 09:22

320 478 0
Báo cáo khoa học: Identification of yeast aspartyl aminopeptidase gene by purifying and characterizing its product from yeast cells potx

Báo cáo khoa học: Identification of yeast aspartyl aminopeptidase gene by purifying and characterizing its product from yeast cells potx

... Three peaks were associated with aspartyl aminopeptidase activity The third peak exhibited leucine aminopeptidase activity Fractions I (solid line; Fr 10–11) and II (dotted line; Fr 14) were pooled ... aminopeptidase and leucyl aminopeptidase were measured for each fraction Fractions that exhibited aspartyl aminopeptidase activity were pooled, and proteins in the combined fractions were precipitated with ... the position of the absorbance peak (280 nm) of the standard marker with that of aspartyl aminopeptidase Effect of inhibitors on aspartyl aminopeptidase activity Solutions of various inhibitors...

Ngày tải lên: 07/03/2014, 12:20

7 370 0
Government Bonds and Their Investors: What Are the Facts and Do They Matter? ppt

Government Bonds and Their Investors: What Are the Facts and Do They Matter? ppt

... Central government Central government Securities Securities Liabilities Liabilities Liabilities Bonds Securities Bonds Bonds Liabilities Securities Bonds Securities Nominal value Market value Nominal ... U.K pension fund regulations with the aim of reducing the maturity mismatch between assets and pension liabilities Mainly for the United States and the United Kingdom, large-scale asset purchases ... Series securities held by government trust funds, revolving funds, and special funds; and Federal Financing Bank securities 23/ Refers to domestic depository institutions 7.8 1.7 Domestic banks...

Ngày tải lên: 15/03/2014, 07:20

30 572 1
.Get More and Do More at Dummies.com ®Start with FREE Cheat SheetsCheat Sheets include • Checklists • Charts • Common Instructions • And Other Good Stuff!To access the Cheat Sheet created specifically for this book, go towww.dummies.com/cheatsheet/e pptx

.Get More and Do More at Dummies.com ®Start with FREE Cheat SheetsCheat Sheets include • Checklists • Charts • Common Instructions • And Other Good Stuff!To access the Cheat Sheet created specifically for this book, go towww.dummies.com/cheatsheet/e pptx

... need to know how to maintain it, tweak it from time to time, and use it to serve both your material and spiritual needs — preferably with a cool head and calm spirit Part IV helps you to address ... that fits you like a glove Or you may find one that you can tinker with to make it your own After that business is done with, you enter a section of this book that I almost titled “Zen and the ... REIT Allocation 214 Judging from the past 214 Splitting the baby: Domestic and international REIT funds 215 Picking REIT ETFs for Your Portfolio 216 U.S domestic REIT...

Ngày tải lên: 16/03/2014, 21:20

387 2K 0
Báo cáo khoa học: Peptides that bind the HIV-1 integrase and modulate its enzymatic activity – kinetic studies and mode of action pptx

Báo cáo khoa học: Peptides that bind the HIV-1 integrase and modulate its enzymatic activity – kinetic studies and mode of action pptx

... IN decreases its afnity for DNA; peptides that slightly increase the Km but, in addition, modify the Vmax and Kcat values; and peptides that bind IN, but have no effect on its activity Structural ... overall activity (3Â-end processing and strand transfer) on its concentration was studied (Fig 4) In the presence of INS, the dependence of INs overall activity on its concentration nearly doubled ... interaction, decreasing the afnity between IN and its DNA substrate (Fig 1AC and Table S1) The second group of inhibitory peptides includes INS K188E, Rev 1323, Rev 5367 and LEDGF 401 413 These peptides...

Ngày tải lên: 22/03/2014, 16:21

15 346 0
Cleveland Past and Present Its Representative Men, etc. ppt

Cleveland Past and Present Its Representative Men, etc. ppt

... Ohio, with a capital of one hundred and seventy-five thousand dollars, and took position in it as cashier, the president being William A Otis, and the directors, additional to Messrs Otis and Handy, ... well balanced judgment; a kind parent and a firm friend Orlando Cutter Cleveland Past and Present 23 Orlando Cutter first beheld the harbor and city of Cleveland on the 30th of June, 1818, having ... been identified with Sabbath school labors, as teacher and superintendent, and to his zeal and liberality the Detroit street Mission Sabbathe school largely owes its prosperity, and its present commodious...

Ngày tải lên: 23/03/2014, 04:20

272 336 0
choosing a target journal and using its instructions to authors

choosing a target journal and using its instructions to authors

... Journal and Using Its Instructions to Authors Barbara Gastel, MD, MPH Texas A&M University bgastel@cvm.tamu.edu Identifying a Target Journal • Decide early (before drafting the paper) Do not write ... Impact Publication time Quality of reproduction Likelihood of acceptance Journals’ Instructions to Authors • Usual locations: in the journal and on the journal’s Web site • A collection of instructions ... paper) Do not write the paper and then look for a journal • Look for journals that have published work similar to yours • Consider journals that have published work you cite Some Factors to Consider...

Ngày tải lên: 26/03/2014, 14:08

10 245 0
The Reverse Logistics Process in the Supply Chain and Managing Its Implementation

The Reverse Logistics Process in the Supply Chain and Managing Its Implementation

... love and gratitude to my beautiful, loving wife and our amazing and sweet child You both continue to warm my heart with your faithful love and commitment You have kept me focused, driven, and ... organization and its processes and may have some transferability and generalizability There appears to be some use of multiple methods within the articles, but it is still minor and is expected ... logistics process and its performance It analyzes the information technology capabilities, compatibilities and technologies utilized in the organization and their relationship with reverse logistics...

Ngày tải lên: 01/06/2014, 14:04

149 559 0
báo cáo hóa học:" Usefulness of five-item and three-item Mental Health Inventories to screen for depressive symptoms in the general population of Japan" ppt

báo cáo hóa học:" Usefulness of five-item and three-item Mental Health Inventories to screen for depressive symptoms in the general population of Japan" ppt

... tests across a wide range of sensitivities and specificities For example, it can be used to compute the sensitivity (the true-positive rate) and specificity (the true-negative rate) for any specified ... best-performing item for detecting severe depressive symptoms was the one asking about the frequency of "feeling downhearted and blue" That item had a sensitivity of 0.88 and a specificity of 0.77 ... with MHI-5 scores and with MHI-3 scores were similar: -0.63 and -0.61, respectively These correlation coefficients were almost Page of (page number not for citation purposes) Health and Quality...

Ngày tải lên: 20/06/2014, 15:20

7 548 0
Báo cáo hóa học: " Research Article Generalized Zeros of 2 × 2 Symplectic Difference System and of Its Reciprocal System" doc

Báo cáo hóa học: " Research Article Generalized Zeros of 2 × 2 Symplectic Difference System and of Its Reciprocal System" doc

... of differential equations, see 5, , and it is closely related to the concepts of supercriticality/criticality/subcriticality of the Jacobi operators associated with the threeterm recurrence relation ... positive Such a choice of the sign of the members of hk must agree with the sign of sequences xk and yk In fact, then by 2.36 , yk is positive for any k and xk is positive for every even and ... − and l and 3π/2 between m − and m and stays in the strip π/2, 3π/2 between l and m Formula 3.12 admits the following behavior of the sequence to draw a picture may help to visualize the situation...

Ngày tải lên: 21/06/2014, 07:20

23 232 0
Báo cáo hóa học: " Review Article Remarks of Equivalence among Picard, Mann, and Ishikawa Iterations in Normed Spaces Xue Zhiqun" doc

Báo cáo hóa học: " Review Article Remarks of Equivalence among Picard, Mann, and Ishikawa Iterations in Normed Spaces Xue Zhiqun" doc

... we will prove (i)⇒(ii), that is, if the Picard iteration converges, then the Mann iteration does too Now by using Picard iteration (1.1) and Mann iteration (1.2), we have un+1 − pn+1 ≤ − an un ... an = ∞ and an → as n → ∞ Then n= (i) if the Mann iteration (1.2) converges to x∗ and limn→∞ ( un+1 − un /an ) = 0, then the Picard iteration (1.1) converges to x∗ , (ii) if the Picard iteration ... referee and the editor for their careful reading of the manuscript and their many valuable comments and suggestions The project is supported by the National Science Foundation of China and Shijiazhuang...

Ngày tải lên: 22/06/2014, 19:20

5 149 0
Báo cáo hóa học: " COMPARISON OF FASTNESS OF THE CONVERGENCE AMONG KRASNOSELSKIJ, MANN, AND ISHIKAWA ITERATIONS IN ARBITRARY REAL BANACH SPACES" docx

Báo cáo hóa học: " COMPARISON OF FASTNESS OF THE CONVERGENCE AMONG KRASNOSELSKIJ, MANN, AND ISHIKAWA ITERATIONS IN ARBITRARY REAL BANACH SPACES" docx

... Example 4.2 Let X = [0,1] and T : X → X given by Tx = − x2 for all x ∈ X Then T is Lipschitz, with Lipschitzian constant L = 2, and is strongly pseudocontractive with any positive constant k ∈ (0,1) ... 10 iterates towards the fixed point Example 4.1 [4] Let X = [1/2,2] and T : X → X given by Tx = 1/x for all x ∈ X Then T is Lipschitz with Lipschitzian constant L = 4; and is strongly pseudocontractive ... ∈ (0,1) Again by using [8, Lemma 1.1] and inequality (2.4) (Bogin [6]) it follows that T is strongly pseudocontractive if and only if the following inequality holds: x − y ≤ x − y + s (I − T −...

Ngày tải lên: 22/06/2014, 22:20

12 294 0
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