developer and customer contributions in price regulated industries

... understanding and based on the standpoint of student as the primary customers in tertiary education industry In comparative research among measurement instruments in higher education in Portugal, ... problem, administrative staff show a sincere interest in solving it Nacdm2 Administrative staff provide caring and individual attention Nacdm3 Inquiries/complaints are dealt with efficiently and promptly ... researched findings and provide new idea for modifying and supplementing new components The participants of focus group were the undergraduate student in public and public universities in business in

Ngày tải lên: 04/06/2017, 21:24

... understanding and based on the standpoint of student as the primary customers in tertiary education industry In comparative research among measurement instruments in higher education inPortugal, ... problem, administrative staff show a sincere interest in solving itNacdm2 Administrative staff provide caring and individual attention Nacdm3 Inquiries/complaints are dealt with efficiently and promptly ... researched findings and provide new idea for modifying andsupplementing new components The participants of focus group were the undergraduate student in public and public universities in business in HCM

Ngày tải lên: 16/09/2020, 20:03

... approach proved beneficial for obtaining a general background on the topic, interpreting existing research findings, and generating new ideas for modifying and supplementing components.The focus group ... Government, and non-public institutions, which include semi-State, self-funded, and private universities and colleges, as outlined in Decision 9/2001/QD-BGD&DT by the Ministry of Education and Training ... types of institutions The Ministry of Education and Training acknowledged in report No.760 (2009) the difficulty in overseeing all higher education institutions nationwide, especially in the non-public

Ngày tải lên: 28/07/2023, 16:16

... current customers as well as attract new customers For better understanding the main concern of customers, researchers should stand in customer’s view point to search for the solution Whenever using ... important stage of using process in which to invest and using those investments to satisfy customers Previous studies have made to solve this problem in other service industries or in other countries ... be made in the process of inputting the data in the worksheet To handle these problems, after inputting the data, I went through them and removed uncompleted items and outliers The remaining data

Ngày tải lên: 06/04/2017, 15:59

... group interviews with customers and in-depth interviews with executives in consumer sectors like retail banking and product repair and maintenance, Parasuraman, Zeithaml and Berry (1985) defined ... can use in measuring customer satisfaction such as: product quality, service quality, pricing, complaints or problems, trust in firm’s employees, firm positioning in customers’ minds Since product ... minds Since product quality and price are certain and relatively easier to be measured and compared, competing in product quality and pricing are usually not the main issue in the competition Service

Ngày tải lên: 04/06/2017, 21:24

... positively influences trust in online shopping Hypothesis 4 (H4): Procedural fairness positively influences customer satisfaction in online shopping Customer interface quality Customer interface ... interface quality positively influences trust in online shopping Hypothesis 6 (H6): Customer interface quality positively influences customer satisfaction in online shopping Perceived security Perceived ... supporting services In e-commerce, salespeople interact via interface o f the websites The challenges facing the online sellers are to alleviate theCP uncertainty and incomplete or distorted information

Ngày tải lên: 29/10/2017, 20:41

... phone banking, maturing financial market and global competition that are forcing bankers to Trang 2explore the importance of customer loyalty and maintaining lasting relationships with customers ... attitudinal feelings are translated into loyalty behaviour In other words it reflects intentions being translated into actions Examples of loyalty behaviours given in the literature include continuing ... are interested in building and maintaining long-term relationships with their customers (Gwinner et al , 1998,) In addition, strong customer relationships are shown to lead to increased sales,

Ngày tải lên: 13/11/2017, 08:51

... details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/wjrm20 Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam ... mea-suring quality in service industries and customer satisfaction in general and in the banking sector in particular are the SERVQUAL of Parasuraman et al and the SERVPERF of Cronin and Taylor ... 10.1080/15332667.2012.741022 Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam VAN DINH Faculty of Finance and Banking, VNU-University of Economics and Business, Hanoi,

Ngày tải lên: 18/12/2017, 01:31

... trained and well-informed agents, approaching from customer’s point of view, trusting agents when explaining policies, clarity in Trang 28explaining policy’s terms and conditions and understanding ... in certain dimensions will provide maximum customer satisfaction to the life insurance industry in India He requires life insurers should emphasis on giving training to the insurance agents and ... for insurance companies With the increasing demands of customer, insurance sector has become competitive Customers are becoming increasingly aware of their expectations, and demand higher standards

Ngày tải lên: 10/01/2018, 10:31

... focusing on satisfying and retaining the existing customers Because of the high cost of reaching and attracting new customers, it is extremely important for companies to strategically concentrating ... customers to be increasingly loyal to mobile brands they have been using More importantly, investigating and researching on the factors that influence significantly on customer satisfaction and ... should understand that the road to growth is to focus on customers – not only attracting new customers but also maintaining existing customers, motivating them to spend more and getting them to

Ngày tải lên: 10/01/2018, 15:58

... product/ser-vice attributes, procedures, rules, and norms) and competitive firms (Alba and Hutchinson, 1987) In addition, increased experience and accordant increases in customer expertise leads to an enhanced ... satisfaction and repurchase intention in mar-ket segments with high MTE switching costs than in those with low MTE switching costs In the services of the mobile phone sector, bank-ing and hairstylbank-ing, ... study ploring how the interactions between customer expertise and switching costs (time and effort) affect the service quality-customer loyalty re- Trang 3ex-lationship in the context of business

Ngày tải lên: 11/02/2020, 18:03

... market becomes increasingly competitive and difficult, the companies tend to make many efforts to maintain the market share by focusing on satisfying and retaining the existing customers Because ... should understand that the road to growth is to focus on customers – not only attracting new customers but also maintaining existing customers, motivating them to spend more and getting them to ... emphasized and revolved around the importance of service quality, brand image and price perception in correlation with customer satisfaction and customer loyalty in service industry (Sureshchandar

Ngày tải lên: 12/02/2020, 13:27

... Distinctive capabilities Customer experience Supply chain 1 Introduction Industry 4.0 drives businesses into more complex and dynamic By increasing the complexity, not all value chains can ... strategy emerges as a key in sustaining business of the firms to focus on developing customer experience and providing distinctive capabilities . by the authors; licensee Growing Science, Canada 20 ... GrowingScience Uncertain Supply Chain Management homepage: www.GrowingScience.com/uscm Maximising co-creation strategy through integration of distinctive capabilities and customer experiences in

Ngày tải lên: 26/05/2020, 22:57

... spreading itsbusiness into leasing, financial investment, building materials, etc Intracom created and built its brand as a leading builder in construction withidentical logo and slogan of “shining ... marked the expanding of Intracomfrom a single business into a multiple business In other word, Intracom hasdiversified its business activity Intracom with 300 employees include engineers, experts, ... Intracomcurrently is investing in finance, construction and hydro power In these, Intracomcan contribute its capitals and other powers to the projects, following the principles of integration and sharing Beyond

Ngày tải lên: 12/07/2020, 22:39

... services include security, property maintenance, pest controls, landscape and cleaning service In which cleaning service industry is very important to enhance quality and brand of the building Instead ... maintenance works, for instance, heating and cooling repairs In conclusion, base on the examination of those writing and other literature reviews on services (Gronroos 1982; Lehtinen and Lehtinen ... Convenient business hour 2.1.3 Cleaning service quality 2.1.3.1 Definition of “Cleaning” Cleaning is a part of a facility maintenance activity that aim at increasing and maintaining the overall

Ngày tải lên: 01/09/2020, 14:52

... understanding and based on the standpoint of student as the primary customers in tertiary education industry In comparative research among measurement instruments in higher education in Portugal, ... problem, administrative staff show a sincere interest in solving it Nacdm2 Administrative staff provide caring and individual attention Nacdm3 Inquiries/complaints are dealt with efficiently and promptly ... Ministry of Education and Training to control all the higher education institutions in whole country Especially, in non-public sector, the managerial role of Ministry of Education and Training...

Ngày tải lên: 01/06/2015, 20:20

... Material and Energy Balancing in the Process Industries tion design and optimisation for balancing purposes are now available (optimum measuring placement) Retrofitting and revamping of operating ... instructions or ideas contained in the material herein This book is printed on acid-free paper Printed in The Netherlands Contents Chapter Introduction Chapter Balancing in Process Industries ... systems in Chapter begins with examples showing that even in simple cases, the terminology introduced for linear systems (in particular observability and redundancy) becomes somewhat vague: certain...

Ngày tải lên: 01/04/2014, 10:15

... transparency and communication influencing students’ satisfaction and enhancing the learning process (cited in Daniel and Berinyuy, 2010) Lin (2006) refers that industries are different in target ... to customer loyalty and profitability When suppliers meet customers’ needs, desires and requests, resulting in the increasing of customer satisfaction level, they can expect a positive effect in ... regarding the profitability of the business (Ames, 1970, cited in Helgesen) Moreover, Kim and Lee (2009) indicate that customer satisfaction is a compelling issue because in the service industry customer...

Ngày tải lên: 05/07/2014, 10:08

... maintenance, pest controls, landscape and cleaning service In which cleaning service industry is very important to enhance quality and brand of the building Instead of organizing and managing ... maintenance works, for instance, heating and cooling repairs In conclusion, base on the examination of those writing and other literature reviews on services (Gronroos 1982; Lehtinen and Lehtinen ... Convenient business hour 2.1.3 Cleaning service quality 2.1.3.1 Definition of “Cleaning” Cleaning is a part of a facility maintenance activity that aim at increasing and maintaining the overall...

Ngày tải lên: 03/10/2014, 11:44

... commercial banks following the main principle that state holds controlling stakes in order to improve management and financial capability, compliant with standards and international practices; ... Searching customers’ satisfaction in the bank is an important task that has to be done regularly and continuously in order to meet their needs Since then, they can serve customers better and make customers ... expand retail distribution channels through opening branches and transaction offices to meet the increasing demand of customers Vietnamese commercial banks not only focus on the rapidly expanding...

Ngày tải lên: 13/04/2015, 09:45