assigning a knowledge base article to a case

... well-organized knowledge base is that it makes your service team more efficient and helps improve customer satisfaction Before your team can create and share KB articles, you’ll need to set-up a few Article ... the customer issue quickly From a case form click or tap > Articles and Contact information > Lookup Use the search field to find a KB article Click or tap here to view the article details If ... the article you’re looking for - add it to the case you’re working on If you’re working on an email case or you’re on the phone with the customer, it’s easy to send them the a KB article to the...

Ngày tải lên: 20/10/2014, 14:47

... to attach additional documents to a Knowledge Base article is assessed to be very important It shall be possible to attach all type of files to an article Search In order to find all relevant articles, ... Often management and team leaders are involved in the small talk Independent of the actual rate of private and personal small talk, top management’s attitude to small talk enables a rich and vital ... organization spanning or start in a functional department Raub and Wittich emphasize that Knowledge Management is a gradual process [RaWi04] This means that a Knowledge Management initiative can...

Ngày tải lên: 16/10/2013, 01:15

... technological innovation and the creation, accumulation and transmission of knowledge F J Forcadell and F Guadamillas Knowledge and Process Management CASE STUDY Figure Irizar chart Figure Organizational ... firm can be measured via these same factors, even if the individual case is a strategy for which new tools are used The analysis revealed that one of the essential organizational factors, because ... focus, shared leadership, and the adoption of a radical change model First, Irizar’s strategy was oriented towards To know, serve and add value for the customer’ For adaptation to the customer’s...

Ngày tải lên: 24/01/2014, 00:20

... instead This makes it possible to have the ECCinitialstate always activated and to associate one successor with the stopping and another successor with the starting algorithm To control a start-up ... the original data point (boolean algebra) (see Table 1) CONCLUSION As a result we can draw the conclusion that the transformation of an IEC 61131-based control system to an IEC 61499based one ... standards based on two different paradigms will coexist for at least a decade This, in turn, as a consequence requires methods to integrate both “worlds” rather than to a sharp cut and replace...

Ngày tải lên: 22/06/2014, 19:20

... or a trademark Prasad and Dev (2000) also states that a brand can be seen to include all tangible and intangible attributes that a business stands for Despite the fact that lots of global and ... or service to a firm and/or to that firm’s customers” Brand loyalty Aaker (1991 p.39) defined Brand loyalty as “the attachment that a customer has to a brand” It can also be seen as consumer’s ... enables them to differentiate a brand from another 2.3.4 Brand loyalty According to Aaker (1991, p39), brand loyalty is “the attachment that a customer has to a brand” Yoo and Donthun (2001) also...

Ngày tải lên: 24/09/2012, 17:19

... consumers’ awareness about auto-voltage stabilizer brand name and their evaluation towards LiOA brand in details Its objectives are: • To evaluate the brand awareness of consumers towards AVS products ... personality associated with a visible athlete generates self-expression (Aaker, 1996) 2.7 Strategic Brand Management Brand management is above all about balancing variety of inputs Balances have to ... is still very weak, although the Director has paid attention to it The Company has an unclear management information system and lack of retailers and consumers database to manage the distribution...

Ngày tải lên: 13/04/2013, 10:29

... conventional parameter apparatus such as temperature, pH and conductance etc., and water quality analysis apparatus such as NH4+-N, PO43—P and COD etc The instruments should be maintained regularly, ... WWTPs have their own data management systems, such as SCADA (Supervisor, Control and Data Acquisition) and control system with the function to pick up the analysis data and control the automatic ... which means to adjust the parameters and calibrate the model to adapt the practical process The WWTP software should be setup according to the process of real plant according to the abstracted...

Ngày tải lên: 05/09/2013, 09:08

... is a unit of analysis, for example, in education research, a case is probably a learner, a teacher, a class, or a school that exists in its natural occurring environment A case study is used to ... pronunciation assessment The teachers used various approaches to teach pronunciation, that is, approaches of bottom-up and top-down, intuitive-imitate approach, analytic-linguistic approach, and approach ... Pronunciation is not an optional extra for the language learner, any more than grammar, vocabulary or any other aspect of language (Tench, 1981) ‘Pronunciation’ is defined as A way of speaking a word,...

Ngày tải lên: 07/09/2013, 13:45

... Searches in databases Using the putative C-terminal domain of C fluminea as a query, sequence databases were searched by blastp and tblastn for the occurrence of domains similar to the P haloplanktis ... et al The species assayed by PCR were the chiton Acantochitona sp (Mollusca, Polyplacophora) and the oyster Crassostrea gigas (Mollusca, Bivalvia) Sequence data were deposited in GenBank (Table ... closely related bacterial species, but mainly in nonvertebrate animals, and invariably connected via a linker to an animal-type a- amylase (listed in Table S1), as shown in Fig More specifically, the...

Ngày tải lên: 14/02/2014, 18:20

... Information in ZBMS Strategic Board of Director, Managing Director Tactical Chief Operating Officer, General Manager (Finance) Operational Finance Manager, Management Accountant, Financial Accountant, ... contribute to the profession’s value added to organisation In fact automated AIS employed by ZBMS expedite the process to generate financial statement and reduce the human errors compared to non-automated ... reside at site project office (or called Project Accountants) and head office such as the Financial Accountants, Management Accountants and Finance Manager are the internal users of the system Also,...

Ngày tải lên: 17/02/2014, 09:20

... Answering System based on Large Text Knowledge Base In Proceedings of COLING 2002, pages 460–466 Sadao Kurohashi and Makoto Nagao 1994 A syntactic analysis method of long Japanese sentences based ... recognition and significance for retrieval The experimental evaluation shows the advantages of these measures References Yoji Kiyota, Sadao Kurohashi, and Fuyuko Kido 2002 “Dialog Navigator” : A Question ... confirmation for significant parts based on confidence in recognition After that, the system retrieves relevant texts in the text knowledge base using each candidate, and makes confirmation based...

Ngày tải lên: 20/02/2014, 16:20

... Transform Merge Add a base NP (bracket a sequence of words as a base NP) Delete a base NP (remove a pair of parentheses) Transform a base NP (move one or both parentheses to extend/contract a base NP) ... for base NP annotation was assigned as a homework set to The base NP annotation system created by a group of 11 undergraduate and graduate stuthe humans is essentially a transformationdents in an ... learns a total M a n u a l R u l e Acquisition R&M framed the base NP annotation problem as a word tagging problem We chose instead to use regular expressions on words and part of speech tags to...

Ngày tải lên: 20/02/2014, 19:20

... student-nora every language-ace speak c Subete-no gengo-o hotondo-no gakusei-ga hanasu every language-ace most-gen student-nora speak d Subete-no gengo-wa hotondo-no gakusei-ga hanasu every language-TOP ... SEL to translate anaphoric expressions of English A parameter behaves semantically as an open variable, a value for which has to be provided by context I have assumed the following translations ... here can be found in [29] SCOPE DISAMBIGUATION Several proposals attribute an important role to structural factors in assigning a scope to operators Jackendoff [21] and Reinhart ([32], ch and 9)...

Ngày tải lên: 20/02/2014, 21:20

... new data and data already present in the corpus, the URLs of all available data from the website are matched against the IDs of the already extracted data 2.2 Linguistic Annotation and Information ... variables is needed Conclusions and Future Work We presented an ontology-based approach to information extraction in the soccer domain that aims at the automatic generation of a knowledge base ... International Conference on applications of natural language to information systems Maedche, Alexander, Günter Neumann and Steffen Staab 2002 Bootstrapping an Ontology-Based Information Extraction...

Ngày tải lên: 22/02/2014, 02:20

... that grant the attacker local access 3.2 Planner Cyc’s planner is a variant of SHOP, an efficient hierarchical task network planner [Nau et al 1999] The planning domain is a representation of actions ... attack plans generated For example, a user can state the goal “An external user with no initial access gains administrator/root access to target.mynetwork.net.” The user then examines the plans ... indicates it is a specialization of ConceptualWork, the collection of deliberately created things that lack a location in space but have a beginning in time and an associated abstract information...

Ngày tải lên: 05/03/2014, 23:20

... Usually the problem statement has to be re-written several times during the analysis of a case, as you peel back the layers of symptoms or causation Analysing Case Data In analysing the case data, ... for any case study that you will analyse A manager can always delay making a decision to gather more information, which is not managing at all! The whole point to this exercise is to learn how to ... was and how the case fits into the course Preparing A Case Study It helps to have a system when sitting down to prepare a case study as the amount of information and issues to be resolved can...

Ngày tải lên: 07/03/2014, 19:20

... a human can easily determine that the two Michael Jordan in the 1st and 4th observations represent the same person In the same way, a human can also easily identify that the two Michael Jordan ... N-gram is a named entity, we match it to the named entity list extracted using the openCalais API3, which contains more than 30 types of named entities, such as Person, Organization and Award; to ... semantic meanings (a concept may have multiple semantic meaning explanation, e.g., the “MVP” has three semantic meaning, as “most valuable player, MVP” in WordNet, as the “Most Valuable Player”...

Ngày tải lên: 16/03/2014, 23:20

... deduce the answer, and generate a phrase to express the answer **GLASS IS A MATERIAL I UNDERSTAND THAT GLASS IS A MATERIAL ** WHAT IS ON A TABLE? A BOTTLE FOR CONTAINING MILK Each of the above input ... are all similar to the one shown above°) ** 'RELATION IS AN L-CAT ** IE IS A VARIABLE ** 'X IS A VARIABLE The system is dynamic and new knowledge, relevant to either or both domains, can be a ... "connecting" tags or markers of their alternate representation This r e p r e s e n t a t i o n is also similar to Kay's charts [4] in that several structures may be built as alternative analyses of a single...

Ngày tải lên: 17/03/2014, 19:21

... all of these are aspects of a disease "laboratory animals", "laboratory spores", "laboratory contamination", "laboratory nwthods" "a study by a research laboratory", "laboratory testing", "laboratory ... nominal "laboratory animal", and animals can have a disease, and thus transmit it, a. s seen in the phrase "animals implicated in hepatitis" Similarly, the only relevant fact about "water" is that ... laboratories The second rests on the fact that information is acquired there • "infectious disease": A disease can be transmitted A classical issue in lexical semantics that arises at this stage...

Ngày tải lên: 17/03/2014, 19:21

... tables are called contacts and are organized as an unbalanced routing tree Each contact consists of the node’s DHT ID, IP address, and UDP port A peer a stores only a few contacts to peers that ... able to reliably acquire all 32 search keys each day for a given Storm binary 4.2 Infiltration and Analysis Based on the obtained keys and knowledge of the communication protocol used by Storm, ... drawback of this approach is that the attacker can easily change f and then we need to analyze the binary again, thus we are always one step Figure 1: Keys generated by Storm in order to find other...

Ngày tải lên: 23/03/2014, 13:20