analysis and assesment on customer relationship management at ila

... understanding of Customer Relationship Management 2.1.1 The definition of Customer Relationship and Customer Relationship Management In one hand, customer relationship has many different definitions. ... revenue and profit. 2.1.4 The factors that affect to the Customer Relationship Management 2.1.4.1 The processes of customer relationship management The processes of customer relationship management ... must emphasis on interaction with the customer to ensure that you understand customer’s expectations and their relationship with a brand.The company must consider interaction with customers according

Ngày tải lên: 01/03/2023, 10:58

... BASIS ON CUSTOMER RELATIONSHIP MANAGEMENT IN BANK 1.1 OVERVIEW OF CUSTOMER RELATIONSHIP MANAGEMENT 1.1.1 Customer and customer value 1.1.1.1 Customer and customer classification An organisation's ... OVERVIEWOFCUSTOMERRELATIONSHIPMANAGEMENT 1 1.1.1.1 Customer and customer classification 1 1.1.2.1 Definition of customer relationship management – CRM 4 Trang 51.3 FACTORSAFFECTINGONCUSTOMERRELATIONSHIPTHE ... INDIVIDUAL CUSTOMER RELATIONSHIP MANAGEMENT AT BIDV – DONG DO BRANCH 65 3.1 FOUNDATIONSFORSOLUTIONSTOIMPROVEINDIVIDUAL CUSTOMERRELATIONSHIPMANAGEMENTATBIDV–DONGDO 3.1.1 The rationale of improving

Ngày tải lên: 12/11/2024, 15:13

... phone number and email from customers The platform records customer payment data together with service utilization patterns and utilization frequency along with location data MoMo enables location-based ... Management Strategies 3 1.2.1 Strategic Customer Relationship Managemett - ¿c2 22x s2 4 1.2.2 Operational Customer Relationship Managøemeri - ó1 tt srre 5 1.2.3 Analytical Customer Relationship ... collaborate with large financial institutions (e.g., Western Union) to expand MoMo's global capabilities Source: Authors' own compilation, 2025 1.2.2 Operational Customer Relationship Management

Ngày tải lên: 19/05/2025, 19:13

... Management Strategies 3 1.2.1 Strategic Customer Relationship Managemett - ¿c2 22x s2 4 1.2.2 Operational Customer Relationship Managøemeri - ó1 tt srre 5 1.2.3 Analytical Customer Relationship ... 1.2 Implementation of Strategic CRM at MoMo ác cà 4 Trang 4 No Abbreviation Explanation 1 CRM Customer Relationship Management 2 Al Artificial Intelligence 3 B2C Business to Customer 4 B2B ... collaborate with large financial institutions (e.g., Western Union) to expand MoMo's global capabilities Source: Authors' own compilation, 2025 1.2.2 Operational Customer Relationship Management

Ngày tải lên: 16/08/2025, 23:58

... of Vietnam Airlines, which is Vietnam Airline. Therefore, the writer wants to study the topic "Studying factors affecting e­customer relationship management solution at Vietnam Airlines" to find out the factors influencing implementation of e­customer relationship management solution at the national airline of Vietnam ... exchanges between countries and regions. As a result, the demand for transportation and travel of customers is increasing, promoting e­commerce and integrating transactions, business operations and customer information Second,   the   global   demand ... to develop and implement business strategies to meet the specific needs of each target customers. The process follows the steps from planning to implementation. test and evaluation   Secondly,   technology   is   demonstrated   through   the   use   of   information technology   to   support   customer   relationship   management  

Ngày tải lên: 08/01/2020, 13:07

... handling -+ersesesrseserer 32 : Satisfaction on customer inquiry responding — 33 : Satisfaction on information updating -cseeeeeeeesrsrerrriirieire 34 : Satisfaction on sales representative’s ... GSO : General statistics office IEC _ : International Electro-technical Commission ISO _ : International Organization of Standardization ISO 14000: An international standard that guides companies ... managers, and salesperson at distributor’s organization The questionnaire is to obtain customer’s perception of the level of customer satisfaction on customer service, sales representative, product and

Ngày tải lên: 07/01/2022, 19:44

... analyse customer relationship management and does not provide details about contents for implementing customer relationship management According to previous information and authors, customer relationship ... information about customers d) Competitive environment: The final one is the Customer relationship management strategy of competitors from other banks Competition, both national and international, ... system at here has currently satisfied customers or not Based on theories and the current situation, propose solutions to improve customer relationship management at the bank, give recommendations

Ngày tải lên: 05/12/2023, 17:09

... globalization and integration.Customer Relationship Management ImplementationThe implementation of CRM can yield a broad range of strategic, tactical, and operational benefits to organizations, ... developments 18 on CRM applications and its capabilities to develop to create value for customers (customer experience and interaction) in emerging markets.Conceptualization of Customer Relationship Management ... allocation, and financial control management that enable building and maintaining customer relationships are known as CRM Organizations (Sin et al., 2005; Bhat and Darzi, 2016) In addition, the

Ngày tải lên: 08/05/2024, 02:16

... understanding of Customer Relationship Management2.1.1 The definition of customer, customer relationship and customer relationship management“A customer is a person or company that receives, consumes ... processes of customer relationship managementThe processes of customer relationship management is one of the most management in organization, and “ within the customer relationship management strategy, ... limitation on time and comprehension.2.1.4.1 The processes of customer relationship managementThe processes of customer relationship management is one of the most management in organization, and

Ngày tải lên: 26/09/2024, 01:58

... CRM software to manage customer information, application of the CRM concept to management of customers and maintenance of good relations with customers, and attraction of customers using company ... coordination and communication among ship management, terminal operation, vehicle arrangement, and infrastructure management Additionally, CRM Trang 3encompasses interactions and activities at all ... Comparison of customer relationship management systems perceptions among container shipping companies in Vietnam and Taiwan Yi-Chih Yang* and Hoang Hai Nguyen Department of Shipping and Transportation

Ngày tải lên: 30/01/2018, 12:22

... the automation data validation model Automatic validation rate Current data officer numbers The ideal data officers Trang 31Data verification team is responsible for validating raw data which ... “Customer Relationship Management (CRM) Organization Structure at FrieslandCampina Vietnam” has been composed and completed in four main parts: problem context, solution recommendation, conclusion ... coverage at hospital 1.2.1.2 Introduction about Customer Relationship Management – CRM team CRM is the customer relationship management team which is dedicated for taking care of consumers

Ngày tải lên: 22/02/2018, 00:13

... participation in and connection to a brand or organization  They feel a strong sense of connection to the organization or brand based on their experiences of the firm’s offerings, activities and ... customer retention strategiesTrang 43KPIs for customer retention programmes1 Raw customer retention rate. 2 Raw customer retention rate in each customer segment. 3 Sales-adjusted retention rate. 4 Sales-adjusted ... Trang 1CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Managing the customer lifecycle –customer retention and development Trang 2Three stages of the customer lifecycleTrang

Ngày tải lên: 10/04/2018, 22:51

... can be applied in Customer relationship at ILA (b) What current situation of Customer relationship management at ILA (c) How to improve Customer relationship management at ILA 10 Significance ... Recommendations to improve the customer relationship management in ILA CHAPTER LITERATURE REVIEW Conception of Customer relationship 1.1 Root of relationship To understand customer relationships, ... the relationship Third, it is iterative in nature One practical implication of the iterative nature of a customer relationship is that it generates a convenience benefit to the customer for continuing...

Ngày tải lên: 26/03/2015, 08:46

... use relationship marketing The five R’s of Relationship Marketing are Relationship, Realization, Response, Relevance, & Respect This case study addresses relationship marketing focusing on a ... organization The study of customers helps organizations to improve their marketing strategies by understanding issues such as consumer behavior, customer satisfaction, customer loyalty, relationship ... loyalty, customer relationship management, customer satisfaction, customer trust, internal marketing, marketing analytics, regain management, and relationship marketing Tugba Ucma’s case, “Understanding...

Ngày tải lên: 16/09/2015, 13:56

... 2.3 Customer Relationship Management The concept of Customer Relationship Management (CRM) has started in 1980s when organizations began to understand how to develop relationship with 14 customers ... a relationship between banks and their customers Little and Marandi (2003:30) also states that relationships between service firms and their consumers, are built on and maintained by communication ... exists a relationship between two-way communication and customer loyalty at Vietcombank Dong Nai H 02 : There is no relationship between employees attitude and customer loyalty at Vietcombank Dong...

Ngày tải lên: 06/04/2017, 15:54

... chapter on finding customers in data, one on the relation­ ship of data mining and data warehousing, another on the data mining envi­ ronment (both corporate and technical), and a final chapter on ... the context of customer relationship management The Role of the Customer Relationship Management Strategy To be effective, data mining must occur within a context that allows an organi­ zation ... recognized that firms of all sizes need to learn to emulate what small, service-oriented businesses have always done well—creating one-toone relationships with their customers Customer relationship management...

Ngày tải lên: 07/04/2014, 11:16

... costper-response measures often used to rate channels Data Mining for Customer Relationship Management Customer relationship management naturally focuses on established cus­ tomers Happily, established customers ... Response Rate Figure 5.8 Statistics has proven that actual response rate on a population is very close to a normal distribution whose mean is the measured response on a sample and whose standard ... population? Once again, it is possible that these are all the responders in the population, so the low-end estimate is 0.5 percent On the other hand, it is possible that everyone else was as responder...

Ngày tải lên: 14/08/2014, 11:21

... generation The final network comes from the generation that works best on the validation set, rather than the one that works best on the training set When the model’s performance on the validation ... -1 and output { The combination function and transfer function together constitute the activation function The transfer function calculates the output value from the result of the combination ... of candidate subtrees, the one that works best on new data That, of course, is the purpose of the validation set Each of the candidate subtrees is used to classify the records in the validation...

Ngày tải lên: 14/08/2014, 11:21