HANOI NATIONAL UNIVERSITY OF EDUCATION ---THAI THANH TUNG INFORMATION TECHNOLOGY APPLICATION IN MANAGEMENT FOR CREDIT BASED SYSTEM TRAINING AT HANOI OPEN UNIVERSITY SPECIALTY: EDUCATION
Trang 1HANOI NATIONAL UNIVERSITY OF EDUCATION
-THAI THANH TUNG
INFORMATION TECHNOLOGY APPLICATION IN MANAGEMENT FOR CREDIT BASED SYSTEM TRAINING
AT HANOI OPEN UNIVERSITY
SPECIALTY: EDUCATION MANAGEMENT
Scientific Code: 9.14.01.14
SUMMARY OF DOCTORAL THESIS
HANOI - 2021
Trang 2Hanoi National University of Education
Scientific Advisors:
1 Professor Doctor Nguyen Loc
2 Doctor Nguyen Thi Kim Dung
Reviewer 1: Assoc Prof Dr Tran Huu Hoan
National Academy of Education Management
Reviewer 2: Assoc Prof Dr Trinh Thanh Hai
University of Science - Thai Nguyen University
Reviewer 3: Assoc Prof Dr Nguyen Duc Son
Hanoi National University of Education
The thesis is defended at PhD Thesis Committee
of Hanoi National University of Education
at , date month year 2020
The thesis can be found at:
- National Library
- Hanoi National University of Education Library
Trang 31 Reasons for choosing topics
The credit-based system training – CBST - was first appeared in
about 1872 at Harvard University - USA, then in decades, has spread fromthe USA to Europe and all around the world
In Vietnam, since 1993, the Ministry of Education and Training hasallowed some pilot projects and from 2014 to 2015, widely deployed CBST.When deploying, the biggest difficulty is the training management: ancientmanaging methods cannot be met the big demands of CBST
In the current digital age, IT application is going deeply into alleconomic and social fields, including education and training Theapplication of IT to innovate in training management is an inevitable trendwith effective prospects
That is the important basic reason that motivates us to choose the
research and implementation of the topic: "Information technology application in management for credit based system training at the Hanoi Open University”
2 Research purposes
On the basis of theoretical and practical research, proposing a totaltraining management solution for credit based system training - suitable for
open training, with an integrated management software, and then
conducting some tests at Hanoi Open University
Trang 46 Scope of research
- IT application management in training CBST at Hanoi Open University
- Refer to some institutions that provide open training in country and abroad
7 Methodology and Research Methods
7.1 Process approach study methodology, combining System approach and CIPO model; Functional approach and PDCA cycle;
7.2 Specific research methods
7.2.1 Group theoretical research method.- Collecting international and
domestic data; systematized to build research theoretical framework
7.2.2 Group of practical research methods - Investigation method;
Experience summary method; experimental pedagogy, face-to-face andinternet interviews
7.2.3 Statistical methods: Using methods, formulas and mathematic statistical
calculation software to process data
8 The arguments defending
- ITAM in CBST is a decisive factor for the success of implementingCBST for Education&Training in general and in particular in open training
- According to the process approach, ITAM in CBST must beperformed through all the actions in 7 stages of the training process
9 Contribution of the thesis
- Theories of IT application management in CBST for open training
- Design software system and propose overall management solutionfor IT application management in CBST for open training
CHAPTER 1 THEORETICAL BASIS ON INFORMATION TECHNOLOGY APPLICATION MANAGEMENT FOR CREDIT BASED TRAINING 1.1 Research problem overview
1.1.1 Training and training management in the credit based system
1.1.1.1 In the World
Since the beginning of the XXth century, thousands of basic researchprojects on theory as well as research on the implementation of credit basedsystem training soon appeared in many countries around the world Sometypical results of the authors can be named: G Dietrich (1955), James M.Heffernan (1973), S Pepper (1990), Barrow, C.W (1990), Omporn Regel(1994), Jean Bocock & David Watson (1994); Robert Allen, Geoff Layer,
Trang 5Pollard Derek (1995), Michael Agelasto (1996), David Middlewood & NeilBurton (2001); Shedd, JM (2003), Bahram Bekhradnia (2004), Elis Mazuz(2006), Trexler CJ, (2008), Zjhra M (2008), Jinsong Zhang, ChangliuWang and Lulu Dong (2011), Frank L Kurre (2013)…
For nearly half a century, the research on CBST in the world hasfocused on four main contents: History of formation and development; theneed to convert to investment to CBST; the basic characteristics of ITapplication in training and IT aplication in training management
1.1.1.2 In Vietnam
Right after the announcement of the policy of the Ministry of Educationand Training for pilot CBST, a number of Vietnamese researchers soonannounced their research works on basic issues in the field of credit-basedtraining and training management Up to now, hundreds of works have beenpublished, following the direction of 4 contents as in the internationalstudies mentioned above Some typical works can be pointed out as follows:The studies of Lam Quang Thiep (2006), Le Duc Ngoc (2006), Pham Thi
Ly (2006, 2008), Nguyen Kim Dung (2008), Tran Thanh Ai (2010), VuDinh Bay (2010), Diep Ngoc Dung (2010), Tran Van Dung (2010), TrinhDuy Oanh (2010), Le Quang Son (2010), Nguyen Huu Duc and Tran Duc
Ho (2011), Nguyen Duc Chinh, Pham Minh Hung, Tran Huu Hoan, NguyenMai Huong, Ngo Minh Oanh, Nguyen Thi Ha Lan (2013), Tran VanChuong, Nguyen Le Ha (2016), Vuong Thanh Huong (2017)
1.1.2 Research on IT application in training and in training management for CBST
1.1.2.1 In the world
Management for CBST is really a big challenge that all the curently
in used management measures cannot overcome
Frank L Kurre proposes an overall solution for IT application fortraining management on national scale Robinson Rhonda, Molenda
Michael and Rezabek Landra (2009) presented the project "Learning aids"
on a comprehensive e-learning management system using the computernetwork and the Internet
In many American countries: IT projects in education managementhave been supported by the Government since 1990 In the UK: Application
of IT in education and education management started since the beginning ofthe XXIst century from primary level The UNESCO Committee forEDUCATION and UNEVOC-TVET (Technical – Vocational Education &Training) since 2002 have paid special attention to the application of IT inopen training and distance education
Theorical research of IT application in education and training and in
Trang 6training management has been of concern all over the world Manysoftwares for education & training management have also been developed.
1.1.2.2 In Vietnam
The State already has a policy to promote the application of IT in allsocio-economic fields, including education and training International
Workshop "Technology solutions for training management and IT application
in education" - in Ho Chi Minh City, 2015, consistently promoting the
application of IT in education and educational management Manyresearches on IT application in training have been carried out, somedoctoral thesis in the field of IT application management in credit basedsystem training have been successfully protected
Official Dispatch No 4966 dated October 31, 2019 of the Ministry
of Education and Training has affirmed the need to deploy IT application
in the entire training process and training management in the current digital age
However, in the field of training management according to HTTCfor open and distance training, a type of training has developed rapidly andexerted great influence in the world as well as in Vietnam in the past fewyears In the last 30 years, almost no research work and applied practicehave been fully published
1.2 Training and training management according to the credit based system
1.2.1 Some basic concepts
* Training: Training is the impact on people to make them have
knowledge, skills, adapt to life and receive the division of labor in society
* Credit: Currently uses the definitions given by C J Quann.
Decision 31/2001 / QD-BGD & ĐT stipulates: “Credit is a unit used
to measure the amount of knowledge and also a unit of assessment of theknowledge volume of students' learning results based on the number ofcredit hours accumulated, accumulate”
* Credit based system Training – Training organized according to
the credit based system: Organize training with content including modulecredits, students choose for each semester
* Training process is the activities to collect and provide information
to learners, support them to process input information to form knowledge
1.2.2 Process Approach in CBST in universities
* CBST is a complex system System management is the coordinated
organization of the implementation of a given goal To study the management
of CBST, we first analyze the training process into specific stages,
* Approach to the creditbased training management process
Trang 7-Analysis of the training process at the school includes the following stages:
(i) Pre-action stage: Preparing to open the training course; (ii) Input stage:
Construction set up training programs, prepare guaranteed conditions
Enrollment; (iii) Stage of Teaching and Learning activities: Teaching, practicing, scientific research; (iv) Stage of ensuring and maintaining teaching and learning conditions; v) Output stage: Examination,
examination, graduation recognition, diploma issuance, quality assessment;
(vi) Stage of Inspecting and Examining for all activities in 6 stages; (vii) Post-action stage: Job seeking support for graduated students, social
assessment information gathering Feedback for the following cycles
Feedback information
Social environment
Diagram in relation approach in training process
* Management functions in each stage
The function to manage each analysis stage according to PDCA cycle.PLAN: Plan step by step for each activity DO: Implementation ofplanning steps CHECK: Check performance results, compare with plan.ACT (or ADJUST): Adjust plan for next cycle
1.2.3 Content of management for CBST in universities
According to Bertalanffy, Ross Ashby (1979), Kamlesh Mathur,Daniel Solow (1994): “System management is an organized, target-orientedimpact of the manager on the object and the managed object to useeffectively most effective resources, opportunities of the organization toachieve the set goals"
The actors – participants - in the training management in theuniversity include:
- Subjects of management at all levels: from University to school and
Công đoạn Đầu vào
Dạy
và Học
Phục
vụ Dạy- Học
Công đoạn Đầu ra
Thanh tra – Kiểm tra
Trang 8faculty level
- Managed objects: object to the management of the subject at each level
- Management entity: environmental entities and social environments
1.2.4 Training according to the credit based system with open training
* Introduction to open training In "The Education Platform for the
21st Century – UNESCO” - Jacques Delors and co-authors have clearlystated the need for LIFELONG LEARNING of people in the era of thecurrent knowledge economy with 4 "pillars": Learning to know – Learn to
do – Learn to be and Learn to live together "Lifelong learning" cannot bedone forever in the classroom, face-to-face with teachers and students, theremust be other training methods To meet that need, Open Training or OpenEducation was proposed by Célestin Freinet and Maria Montessori in 1970.OPENness lies in the contents: Open about objects - Open about content -Open about space - Open about time That creates learning opportunities foreveryone, at anytime, anywhere, to learn what they need
* Credit based system training with open training The method of
teaching and learning in CBST is completely consistent with the characteristics
of “Learner-centered training” as well as with the goal: “ To create learningopportunities for All”.of open training
Due to the specific characteristics of open training, implementingCBST faces more difficulties than in traditional training, especially intraining management: on the part of students, lecturers and especiallytowards officers and staff manage all aspects of the school Currently, inmany open training institutions - not only in the country - although theywant to conduct CBST, they are actually using the form of "rolling training"
- periodically focusing students on studying and taking exams on a regularbasis - credits
1.3 Application of information technology and information technology application management in the credit based system training
1.3.1 Information and Information Technology
• Information: C Shannon in “The Mathematical Model of
Information” (1948), A Feinstein in “Information Theory and its Applications”(1968) gave a mathematical expression for measuring the amount of
information obtained through each observation Information is recorded by the data, in the form of a media such as text, picture, sound , picture animation or
multimedia The information processing system operates in the input data,receiving environment impacts, creates output information
• Information technology: The IT Law No 67/2006 / QH11, dated
June 29, 2006, clearly stated “Information technology is a collection ofmodern scientific methods, technology and tools to produce, collect,
Trang 9process, store / search and exchange digital information ”
1.3.2 Information technology and system management
- Information technology is a science sector "for intellectual
support" IT applications not only collect, process, store and transmitinformation quickly, but also create software for reasoning, analyzing,preparing and solving problems in practice
- System management System management is all activities aimed at
ensuring that orientation is, in essence, the act of collecting, processing, storing /and transmitting information – which IT can realize very successfully
1.3.3 Content of IT application management in credit based system training
Going into each training activity, we can apply the PDCA diagram inmanaging the application of information technology in training according tothe credit based system:
1 Applying IT in planning (PLAN)
2 IT application in the implementation stage (DO)
3 IT application in inspection and evaluation (CHECK)
4 Applying IT in adjustment (ACT or ADJUST)
1.4 Approach to the process of IT application management of the credit based system training for open training
1.4.1 IT application management for credit based training in each stage.
Consider the IT application support for management functions in each stage
of the training process
1.4.4.1 Management of pre-action stage IT supports communication, building
databases of information about disciplines including legal documents,information on personnel, training programs, specialized materials
1.4.4.2 Management of input stage IT applications are used for office
work, create input information database, give accurate and timelyinformation, organize online exchanges
1.4.4.3 Managing the implementation of Teaching and Learning IT
supports friendly and easily interactions between Teachers - Students,between classmates, creating internal databases of subject results,materials creating virtual classroom environment
1.4.4.4 Manage activities to ensure for Teaching and Learning, Apply IT in
office work, create database of learning and discipline data, manage and use
facilities, online communication system 1.4.4.5 Manage the output stage.
IT application is similar to the input stage of activities: Education, Finance,Organization, learning from experience, graduation information
1.4.4.6 Manage inspection and examination activities: Create a database of
violations and disciplinary actions in the school, store well, search quickly,quickly support complaints and denunciations in school
1.4.4.7 Post-action stage management: IT application tools and measures
Trang 10are generally similar to pre-action stage.
1.4.2 Training management information system
Management of 7 training stages is a unified operating mechanism,
in the form of a Training Management Information System, including:
1 An integrated database management system (always up to date)
2 Operating systems for all functions during training
3 An internal communication system, convenient, secure and safe
4 Internal and external exchange forums
In the system, management information is classified into threecategories: strategic, tactical, and operational information
1 Strategic information used for long-term policy of the school,
mainly for senior management subjects, is well kept confidential and haslimited access
2 Tactical information is used for short-term policies and guidelines,
mainly serving middle-level managers in making action plans, monitoringdevelopments in system performance , on the changes of the environmentalsituation in the short term
3 Operational information used for operating day-to-day operations
in the organization, serving the grassroots management subject and theobject - the person who directly performs the system's activities This is thekind of information that needs to be updated and provided regularly
A perfect management information system, in theory, can supportdoing all the necessary work in the CBST management process, can create afriendly and easy virtual communication environment: that is the idealdesire for everyone participate in open training
1.5 Factors affecting IT application and IT application management Credit based system training.
Theoretical studies and practical observations have shown a number
of factors that have an important influence on the organization andoperation of the training management information system in schools:
- The first is Human - Manspower All members participating in the
training management process must have the correct awareness and ability toparticipate in the training management with IT applications
- Second is Software Engineering A fully functional software system
to manage all the activities according to Credit Based Training System
- The third is the Technical infrastructure Hardware configuration is
strong enough, working smoothly with high speed, good security
- Fourth is about Organization There is a core organization that
implements IT application activities in school management
- The fifth is the System of legal documents- regulations system:
Trang 11Clear regulations on the mechanism and operation, rights andresponsibilities of each partner.
Conclusion - Chapter 1
An overview of the theoretical research situation on 3 basic contents:The credit based system traing and the management of CBST; IT and ITapplication in training and in management of CBST; Characteristics of opentraining and content ITAM in CBST for open training
The author emphasizes on the features of open training compared totraditional annual face-to-face intensive training Next, the author haselaborated on the process approach in training management and in theITAM of CBST, including 7 stages In each stage, there is an analysisintegrating the system approach, the PDCA approach and the CIPO modelinto the IT application in IT training and in training management, for openuniversities
The final analysis to clearly see 5 important influencing factors in
the management CBST are: Awareness and capacity of the Staff, Software Technology, Technical Infrastructure, Support Organization and Legal Regulation System.
CHAPTER 2 REALITY ON INFORMATION TECHNOLOGY APPLICATION MANAGEMENT FOR CREDIT BASED SYSTEM TRAINING AT
HANOI OPEN UNIVERSITY 2.1 International experiences in some open universities in IT application in training and training management
The Open training Schools in Southeast Asia and Asia, gathered inthe ISODEL and AAOU: - similar to Hanoi Open University, wereestablished at the end of the 20th century, are responsible for research anddevelopment of open training for the country Initially, mainly using radioand television technology in combination with mailing and telephonecommunication, then gradually introducing more and more a number of ITapplications
Early XXIst century: KNOU- Korea National Open University, togetherwith OUJ – Open University of Japan - created the application named
e.Campus - using 4th generation website on mobile devices, with securityVirtual private network – VPN E.campus may be also used for Home
Trang 12education - learners do not go to school - in far away islands in Pacific Ocean.KNOU has supported the“National KOIKA project" for HOU.
United Kingdom e.University - UKeU, established in 1969, is theoldest open university in the world With the project "Smart School", UKeUhas applied IT comprehensively in training and training management In
2001 - 2002, UKeU sent experts to help Hanoi Open University and in 2005staff from Hanoi Open University and Ho Chi Minh City Open Universitycame to work for a while UKeU has suggested the idea for Hanoi Open
University to create an online training environment: - Hanoi Open
University - FITHOU Cyberschool" at the websites http://www.fithou.net and http: / /www.fithou.edu.vn operates successfully from 2003 to 2010.
The quality of training of UKeU is internationally recognized andaccredited: From 2018, UKeU has entered the top 100 of Europe's topuniversities
Before 2000, Utah State University (USU) established Online Instructional Technique Center (OITC) to research and develop online training technology and online management The Online Technique and Service Center established at HOU since 2004 is based on the will of OITC
at the FSU Florida State University (FSU) since 2002 has managed ane.Campus for more than 200,000 distance students
The preliminary international situation also allows to believe that ITcan effectively support training and managing training in CBST effectively
2.2 Overview of Hanoi Open University
2.2.1 The formation process of Hanoi Open University
In the early period of socio-economic reform at the end of the lastcentury, Vietnam was severely short of skilled human resources In 1990,
the Ministry of Education decided to pilot the establishment of the Institute
of Expanding Training I – IET N o1- Viện Đào tạo mở rộng I - in Hanoi,
which are assigned the task of researching and piloting new training types
In 1992, the Ministry allowed university degree training in the pilottype for 4 disciplines: Accounting, Business Administration, InformationTechnology and English at IET No1
From the initial results, the Ministry of Education and Trainingsubmitted to the Prime Minister to sign Decision No 535 / TTG datedNovember 3, 1993 to establish Hanoi Open University Institute, later
changed its name to Hanoi Open University under Decision No 960 / TTg dated August 6, 2018 by the Prime Minister
QD-2.2.2 Functions and duties of Hanoi Open University
Trang 13Hanoi Open University – HOU - is a public university, directly underthe Ministry of Education & Training, is assigned two important functions:
1 Researching new types of training to meet the learning needs ofsociety, contributing to increasing the country's human resources
2 Carry out pilot projects to expand new forms of training and drawexperience, ready to discuss with training institutions in need
Hanoi Open University has been researching and implementing thefollowing types:
- Distance training according to traditional methods – periodicalconcentration, education by mail, via radio and television
- Distance training by online mode, e-Learning
- Training focusing on formal application of new training technology
- Training system by studying and applying new technology
- Train by module according to the needs of learners (non credited)
On August 14, 2017, the Rector of Hanoi Open University issuedDecision No 275 / QD-DHM to promulgate a university-level trainingprogram for 12 majors, according to the credit based system training,deploying IT applications in training and training management
2.2.3 The organizational structure of Hanoi Open University
According to the regulations, Hanoi Open University has the UniversityCouncil and the University Board, the Advisory Councils of Science andTraining, the apparatus of the Departments and the Faculties and TrainingCenters Due to the research characteristics of non-traditional training types,there are also more separate functional departments and centers
2.2.4 Training activities of Hanoi Open University
Up to now, Hanoi Open University has provided undergraduate trainingfor 18 majors and postgraduate (Master, Doctor) for 10 disciplines.The totalnumber of students in the 2017-2018 academic year is about 36,000, with a:
- Full-time training system: 30%
- In-service Part-time training (both studying and working): 10%
- Distance learning system according to traditional methods: 30%
- Open training system according to E-Learning method: 30%From 1993 to 2016, there were about 120,000 graduates, thegraduation rate with jobs in the right suitable industries was 92%
2.3 Survey the current situation of IT application management in training according to the credit based system at Hanoi Open University
From 2014 - 2015 Hanoi Open University has piloted and then to
2016 - 2017 expand Credit based system training and pilot IT applicationmanagement The author has surveyed the situation in the school over the