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1 Corporate event

Đề 1: Free talk about how to host an event

I am going to talk about how to host a team building event Firstly, because it is aimed at offering staff time to relax and networking opportunities, the participants should include both managers and employees, especially newcomers In addition, it would be ideal for the event to be held in a place with much fresh and open air such

as a beach and moutain resort for about 3 days And I suppose the event should be outsourced to be more professional More importantly, to make staff happier and strengthen their relationship, it would be a great idea if there are some activities like competing games, singing, dancing, telling jokes and gathering around a camp fire in the event After all, I do believe that an event would be successful if we have a careful and detailed plan for it

Đề 2: Free talk about a corporate event you attended

I am going to talk about a team building event I attended as a part-time employee with … ,the company I worked for, in … for … days The participants included both managers and employees (both full-time and part-time) The event was outsourced (to ….- a famous event planner), so it was really professional There were

a lot of fun and exciting activities like competing games, singing, dancing, telling jokes and gathering around a camp fire in the event All of such activities increased networking opportunities for people in the company and strengthen their relationship I felt really happy and relaxed after the event Up to now, it is the most impressive and unforgettable corporate event I have ever attended

Đề 3: Free talk about a corporate event you are going to attend

Next month, our company will be 15 years old, so the board of directors plans to hold a company milestone event The purpose of the event is expressing its gratitude to staff members who have been with the company for 15 years of establishment and development The company milestone is going to be outsourced because it needs be professional and thoughtful We plan to

invite many people including employees, managements, clients, customers and owners In addition, journalists will be indispensable guests to convey the information to help improve the company’s reputation To reinforce the grandeur of the event, we plan to hold the company milestone event in a luxurious venue - the Hilton hotel The event is going to be held in one day with a variety of activies such as commemorative meeting, welcome show, outdoor buffet and exciting games I do believe that we will have a very successful and memorable company milestone event

2 Corporate culture

V’s corporate culture is really unique and distinct, shown in various factors

Firstly, its logo is impressive with golden lotus and the text “Vietnam airlines” on blue background which represents elegance, perfection and quality In addition, its dress code is quite polite and elegant … to work Besides, V has a quite memorable slogan which contains just 2 words “reaching further” With the missions of providing … and increasing…., V has achieved key success in destination, environment, convenience and reputation…

Additionally, there are 3 elements that make V’s values They are ……

Furthermore, V’s policies specially focus on quality and training (Quality policy is to concentrate on the services to meet customers’ expectations while training policy is to provide opportunities for employees to get funded professional training)

What’s more, its cultural space event “…” which portrays VNamese identity also contributes to V’ corporate culture

In future, V desires to maintain … and become …

In short, missions, visions …… make V’ special corporate culture.// I do hope that V will complete its visions.// I do hope that I can work for V in the future

Unit 3: Customer service

Đề 1: How to deal with a negative feedback

Sample 1

Negative reviews from customers are almost unavoidable for a company or organization And it is important to deal with them if a company or organization wants

to make good impression with both old and potential customers There are 6 steps to

deal with the problem Firstly, it is vital to decide if it is worth responding It means that the comments with bad words or from frequent complainers can be ignored Secondly, the problem needs researching The third step is to show sympathy with customers to ease their feeling After that, it is essential to talk privately to the reviewer as well as post a public message acknowledging the concern and outlining actions taken The final and the most difficult step is to learn from the problems and make sure it will not happen again because it is easier said than done In short,

negative reviews can be dealt with above steps

Sample 2

It is important to deal with them if a company or organization wants to make good

impression with both old and potential customers There are 6 steps to deal with the

problem Firstly, it is vital to decide if it is worth responding It means that the comments with bad words or from frequent complainers can be ignored Secondly, the problem needs researching The third step is to show sympathy with customers to ease their feeling After that, it is essential to talk privately to the reviewer as well as post a public message acknowledging the concern and outlining actions taken The

final step is to learn from the problems and make sure it will not happen again Among

6 steps, the 1st one seems most difficult because wrong decision may lead to a waste of time and efforts for every one In short, negative reviews can be dealt with above steps

Đề 2: Talk about the guarantee policy of a product you have bought

I am going to talk about the guarantee policy of an electronic device I have bought called Apple Iphone 7S plus at FPT shop The product is offered a limited warranty which expires after 1 year // a 1-year limited warranty with 30-day return period The warranty only covers manufacturing defects but errors made by customers like misuse, abuse, improper maintenance and accidents In order to have my Apple warranted, I

need to keep original purchase receipt clean In case it is lost or the warranty expires, I will have it repaired at a reasonable rate I feel satisfied with the guarantee policy of FPT shop for my Iphone, so I will recommend the shop to my friends and relatives

Unit 4: Write about a negotiating style

Sample 1

Principled is one of popular negotiating style This type of interest-based bargaining is

aimed at a win-win agreement or meeting each party’s needs This means the

negotiators should consider each other’s interests so that they can reach an

agreement both are happy with Sometimes, both sides need to make some sacrifices

to find an agreeable outcome For such objectives, principled negotiation brings a big advantage It can enable parties to create a long-term cooperation and make

negotiators feel comfortable during the negotiation Besides, it can serve the

negotiators’interests while maintaining goodwill with the other party However, this

negotiating style does not always work and it might expect longer and more careful preparation than other types Also, it may require negotiators to have more skill and experiences In short, principled negotiation is an effective negotiating style with some

aspects that negotiators must notice

Sample 2:

Hard is one of popular negotiating styles It is aimed at winning the negotiation at the other party’s expense This means the negotiator must have a strong bargaining

position to put pressure on the other party This type of bargaining almost always brings a “win” for the negotiator if they meet soft party because soft negotiator is willing to make sacrifices to preserve the relationship of both sides However, hard negotiators also have to face some disadvantages Because most people feel uncomfortable interacting with someone who is “hard” on them, they can not always reach an agreement Especially, when both parties apply this approach, it can result in lose-lose situations because of their unwillingness to compromise For such reasons, a good negotiator needs to consider the situation to use this tactic

Sample 3

Soft is one of popular negotiating styles It is aimed at reaching an agreement which

satisfy negotiating parties and helping them build long-term relationships A soft negotiater is often in a weak bargaining position instead of placing pressure on the

other party For him/her, the other party is not an opponent Therefore, he/she makes

gentle concessions and is willing to make sacrifices (or accept the deal at his/her

disadvantages) to avoid conflicts and preserve the relationship of both sides This type

of bargaining can result in quick agreement However, soft bargaining also presents

some disadvantages The negotiator’s interests and objectives might not be achieved, especially when the other party does not have a spirit of cooperation For such reasons,

a good negotiator needs to consider the situation to use this tactic

Unit 5: Banking

Đề 1: Write an email to your friend to give him/her advice on choosing the right bank account for him/her

Dear Lien,

I am writing to give you some advice on choosing the right bank account In my opinion, checking account is the most suitable for you because of some reasons

Firstly, as a student, you need financial support from your family for tuition fee, food, accommodation, transport and other living expenses on monthly basis If you use

a checking account, your parents can easily send you money without giving it to an

intermediary In addition, this type of bank account is convenient and easy to use It

allows you to make most of financial transactions like paying bills or shopping online (Also, you can manage your deposits and withdrawal every day) Besides, opening a

checking acount is quite simple The user just has to be over 18 and get a valid identity card Lastly, although fee and minimum balance are different among banks,

in general they are quite low, just about 4500VND - 10000VND for the former and

50000VND - 100000VND for the latter Maybe in the future, you will need other types

of bank account, but at present, I believe checking account is the right choice for you

With love,

…

Đề 2: Write/ talk about a bank account which is most suitable for you

Checking account is the most suitable for me because of some reasons Firstly, as a

student, I need financial support from my family for tuition fee, food, accommodation, transport and other living expenses on monthly basis With a checking account, my parents can easily send me money without giving it to an intermediary In addition, this type of bank account is convenient and easy to use It allows me to

make most of financial transactions like paying bills or shopping online just with a phone connected to the internet (Also, I can manage your deposits and withdrawal every day) Besides, opening a checking acount is quite simple The user just has to

be over 18 and get a valid identity card Lastly, fee and minimum balance are quite

low despite depending on each bank’s policies, just about 4500VND - 10000VND for

the former and 50000VND - 100000VND for the latter In short, maybe in the future, I will need other types of bank account, but at present, I believe checking account is the right choice for me

Đề 3: Write/ talk about a bank card which is most suitable for you

At present, as a poor student, I believe debit card whose main users are people with unstable jobs or low income is the most suitable for me for some reasons Firstly, its

monthly fee is very low inspite of depending on each bank’s policies Secondly, it is convenient and easy to use I can use it to make purchases, make transactions and pay

bills without using cash Especially, transactions are automatically updated and recorded online, making it super handy to keep track of them In addition, a debit card

is small, so I can carry it in my bag In short, I think a debit card is the best choice for

me now

Unit 6: Investment

Write about an investment option that you would like to invest with 3 billion VND

If I had 3 billion VND, I would invest in real estate In more detail, I would buy about

50 metres of land with a small house on it near Hanoi University of Industry The land should be about 15 metres far from the main road 32 and I would rent it out I believe I would get a lot of benefits from my investment Firstly, I could earn steady flow of cash in form of rental income Secondly, the land’s value would definitely increase in the long run, and I would have a long-term financial security More importantly, I would become my own boss when I could control over my investment Although it might cost me a big amount of money for repairs and maintenance of the house for rent and take long time to get money back, I still believe

in my investment because the land could be sold easily at high price due to its convenient location (In other words, I think it would be my best choice because the benefits outweighs the risks)

Describe a graph

The graph illustrates the changes in Vietnamese gasoline prices in 2017

In general, as it can be seen from the graph, VN’s price of gasoline increased in the year

In January, it stood at 0,78 USD/liter After that, it fuctuated to April before there was

a steady fall of 0,05USD till July The period from July to October witnessed a sharp rise in the gasoline price to 0,8USD/liter The price reached a peak at 0,82 in November

Unit 7: Writing an email to your friend to give her/him some tips about how to write a good CV for newly graduates

Dear ….,

I am writing to give you some instructions on how to write a good CV for new graduates Firstly, it should include some following elements in order: personal information, personal statement, education, experience, skills and interests In terms of

personal information, remember to use a professional email with your real name and maybe some basic information about you Because the personal statement creates a strong first impression to the employers, it should be well-written and presents the facts in most positive way Besides, a good CV must be error-free, have an eye-catching layout, and be only about 2-page long at most In addition, all the included information like experience, skills and interests must be relevant to the job you are applying for Especially, formal language is a “must” for a CV Words such as

“Awesome”, “Cool”, “Super”… must be avoided (One more tip you should bear in mind is that lies are a taboo in a CV.)

I do hope that with above tips, you can produce an effective and impressive CV

With love,

Lưu ý 1: Nếu đề thi chỉ là nói/viết về tips to write a CV for new graduates thì câu mở đầu và câu cuối như sau (chỉ thay các câu mực đỏ)

Mở đầu: …There are some tips to write a good CV (for new graduates)

Kết luận: In short, I believe that following above tips, new graduates will be successful

Lưu ý 2: Nếu đề không có for new graduates thì bỏ câu màu xanh có gạch chân

Unit 8: Write about your last job interview experience.

When I was in the second year, I had a part-time job as … at … To get the job, I had

an unforgetable interview which gives me a valuable experience It is the manager of the … that directly interviewed me He/she looked quite professional and serious, so I felt extremely nervous and completely overwhelmed at first I was asked a series of questions about my personal information, education, experience, skills and future plans Despite a bit anxiety at the beginning, I think I left a good impression on the interviewer because (beside my formal and polite appearance,) I kept my answers short, simple and relevant to the job Especially, (I think) my answer to the question about my weaknesses is excellent I mentioned my weak point softly and demonstated

that it was also my strong point However, up to now, I still believe that my interview could have been much better if I had dealt with questions about salary more wisely

By that time, I just said the exact number for my expected salary Were I in such a situation again, I would try to negotiate about it instead of giving a direct answer so that I could gain other benefits with higher salary After the interview, I learnt that no matter how serious and professional the interviewer looks, I should always be confident and keep calm

Talking about weaknesses

Template for a cover letter

Dear….,

Introduction: I am writing to apply for the position of … in response

to your advertisement on … (your company’s website)

Body:

- I have just graduated// am going to graduate with excellent

can speak and write English fluently// I am excellent at computing I am good at communication skills) I believe that

my qualifications, skills and experiences will make me a valuable asset of your company.

- during my university time, I worked for … My responsibilities

communication and interpersonal skills ) It made me become … (more creative and self-motivated)

- You will find me a positive, motivated, and hard-working person who is keen to learn and contribute Given the opportunity, I would apply myself with enthusiasm to all tasks, ensuring that I get the job done accurately and efficiently

Conclusion

I enclose a copy of my CV and hope we will have an opportunity

to discuss more

Yours ….,