Tài liệu How to Do Business in 12 Asian Countries 27 doc

Plugs in Commercial UseType A Flat blade attachment plug Type B Flat blades with round grounding pin Type C Round pin attachment plug Type D Round pins with ground Type E Round pin plu

Appendix f 

tablespoon 14.786 76 milliliters 3 teaspoons

teaspoon 4.928 922 milliliters 0.333 333 tablespoons ton, long or deadweight 1,016.046.909 kilograms 2,240 pounds, avoirdupois ton, metric 1,000 kilograms 2,204.623 pounds, avoirdupois ton, register 2.831 684 7 meters3 100 feet3

ton, short 907.184 74 kilograms 2,000 pounds, avoirdupois township (U.S.) 93.239 572 kilometers2 36 miles2, statute

yard2 0.836 127 36 meters2 9 feet2

yard3 0.764 554 86 meters3 27 feet3

yard3 764.554 857 984 liters 201.974 gallons

Appendix G International Electrical Adaptors

This data is excerpted from a publication of the U.S Department of Commerce.

The electricity used in much of the world (220–250 volts) is a different voltage from that used in North America (110–125 volts) Electrical appliances designed for North America may need con-verters to “step down” this higher voltage to the level required to operate Some appliances cannot

be converted for use elsewhere because they require sixty cycles per second (again, found primarily

in North America), or they may have other requirements Electrical wall sockets found around the world are also likely to differ in shape from the sockets used in North America Electrical adaptor plugs are available to slip over the plugs of North American appliances for use in such sockets The following table and illustrations will inform you about the types of plugs you may encounter in various Asian and Pacific countries.

Type of Plug by Country

China, Peoples Rep of C, D, G, H Philippines A, B, C

Japan A, B, I Thailand A, B, C, D, E, G, J, K

Laos A, B, C, E, F

Plugs in Commercial Use

Type A

Flat blade attachment

plug

Type B

Flat blades with round grounding pin

Type C

Round pin

attachment plug

Type D

Round pins with ground

Type E

Round pin plug and

receptacle with male

grounding pin

Type F

"Schuko" plug and receptacle with side grounding contacts

Type G

Rectangular blade

plug

Type H

Oblique fl at blades with ground

Type I

Oblique fl at blade

with ground

Type J

Round pins with ground

218

A

abstractive thinking, xiii–xiv

anxiety reduction, xvi; See also value

systems

appointments See time

Asia, map of, xviii

associative thinking, xiii–xiv

attire See dress

attitudes: of Chinese, 5–6; of Filipinos,

98–99; in Hong Kong, 18–19; of

Indians, 25–26; of Indonesians, 41–

42; of Japanese, 61–62; of Malaysians,

79–80; of Singaporeans, 114; of South

Koreans, 129–130; of Sri Lankans,

147–148; of Taiwanese, 161; of Thais,

175; of Vietnamese, 188–189

B

bows, 70, 88, 120, 121, 140, 179, 193

bribery, 42, 80, 91, 206

Buddhism, 5, 147–148, 175, 187, 188

business cards, 51–52, 70, 85–86, 103–

104, 118–119, 137, 151, 166, 178, 194

business entertaining: China, 10–12;

India, 30–31; Indonesia, 49; Japan,

68–69; Malaysia, 86; Philippines,

104–105; Singapore, 119; South

Korea, 137–139; Sri Lanka, 151–152;

Taiwan, 166–168; Thailand, 178–179;

Vietnam, 192–193

business hours See time

business negotiations: China, 9–10;

India, 29–30; Indonesia, 46–49;

Japan, 66–68; Malaysia, 84–86;

Philippines, 103–104; Singapore,

117–118; South Korea, 134–137; Sri

Lanka, 150–151; Taiwan, 164–166;

Thailand, 178; Vietnam, 192

business practices: China, 8–12; Hong

Kong, 20; India, 28–30; Indonesia,

44–49; Japan, 65–69; Malaysia, 82–

86; Philippines, 101–105; Singapore,

116–119; South Korea, 132–139; Sri

Lanka, 149–152; Taiwan, 163–168;

Thailand, 177–179; Vietnam, 191–193

C

calendars, 55 Cao Dai, 187 Centers for Disease Control (CDC), 206–207

Central Intelligence Agency (CIA), 206

China, 1–15, 41–42, 155; See also Hong

Kong Christianity, 5 climate/weather, 54, 73, 92–93, 124, 162 closed-minded thinking, xii–xiii

clothing See dress

cognitive styles: China, 7; India, 26; Indonesia, 42–43; Japan, 64; Malaysia, 80; overview, xii–xiv; Philippines, 100; Singapore, 115; South Korea, 131; Sri Lanka, 148; Taiwan, 162; Thailand, 175–176; Vietnam, 190

collectivism, xv–xvi colors, 9, 71, 209 Confucianism, 5–6, 19, 125–126, 129–

130, 161, 184 corruption, 80, 206 cultural orientation: China, 7–8; India, 26–28; Indonesia, 42–44; Japan, 64– 65; Malaysia, 80–82; overview, xi– xvii; Philippines, 100–101; Singapore, 115–116; South Korea, 131–132; Sri Lanka, 148–149; Taiwan, 162–163; Thailand, 175–177; Vietnam, 189–191

D

decision-making, xv–xvi; China, 7; India, 27; Indonesia, 43; Japan, 65; Malaysia, 81; Philippines, 100–101; Singapore, 115; South Korea, 131; Sri Lanka, 149; Taiwan, 162–163; Thailand, 176; Vietnam, 190 demographics: China, 3; Hong Kong, 16; India, 23; Indonesia, 37; Japan, 58; Malaysia, 76; Philippines, 95–96; Singapore, 112; South Korea, 126; Sri Lanka, 145; Taiwan, 157; Thailand, 173; Vietnam, 185

Index 219

dress: China, 15, 209; faux pas to avoid,

208–209; Hong Kong, 20; India, 34,

209; Indonesia, 54–55; Japan, 72–73,

209; Malaysia, 92–93; Philippines,

109; Singapore, 124; South Korea,

142; Sri Lanka, 154; Taiwan, 170;

Thailand, 181–182; Vietnam,

195–196

E

electrical adaptors, 216–217

embassies, 205–206

entertaining See business entertaining

equality/inequality issues, xvi–xvii;

China, 8; India, 27; Indonesia,

44; Japan, 65; Malaysia, 81–82;

Philippines, 101; Singapore, 116;

South Korea, 132; Sri Lanka, 149;

Taiwan, 163; Thailand, 177; Vietnam,

191

evidence, types of, xv

eye contact, 111, 126

F

facts, as evidence, xv

faith, as evidence, xv

feelings, as evidence, xv

foreign languages See language

G

gender issues See equality/inequality

issues

gestures: China, 13; India, 33; Indonesia,

52–53; Japan, 70–71; Malaysia, 90–91;

Philippines, 107–108; Singapore,

121–122; South Korea, 141; Sri Lanka,

153; Taiwan, 169; Thailand, 180–181;

Vietnam, 194–195

gifts: China, 14–15; India, 33–34;

Indonesia, 53–54; Japan, 71–72;

Malaysia, 91–92; Philippines,

108–109; Singapore, 122–124; South

Korea, 141–142; Sri Lanka, 153–154;

Taiwan, 169–170; Thailand, 172–173,

181; Vietnam, 195

government: China, 4; Hong Kong,

113; South Korea, 128; Sri Lanka, 146–147; Taiwan, 159–160; Thailand, 174; Vietnam, 183, 184, 186–187 government resources, 205–207 greetings: China, 12; India, 31–32; Indonesia, 49–52; Japan, 69–70; Malaysia, 87–88; Philippines, 105–106; Singapore, 119–121; South Korea, 140; Sri Lanka, 152–153; Taiwan, 168; Thailand, 179–180; Vietnam, 193–194

H

handshakes See greetings

health issues: China, 6; Hong Kong, 19; India, 26; Malaysia, 80; Philippines, 100

Hinduism, 25, 88, 120 history: China, 3–4; Hong Kong, 16–17; India, 23; Indonesia, 37–38; Japan, 58–59; Malaysia, 76–77; Philippines, 96–97; Singapore, 112–113; South Korea, 127–128; Sri Lanka, 145–146; Taiwan, 157–158; Thailand, 171, 173–174; Vietnam, 185–186 Hoa Hoa, 187

holidays, 2–3, 29, 45, 55, 66, 84, 100, 102, 210–211

Hong Kong, 16–21

I

India, 21–34 individualism, xv–xvi Indonesia, 35–55 intellectual property laws, 82 Islam, 5, 25, 41, 75, 114

J

Japan, 56–73

L

language: China, 2, 4–5, 15; Hong Kong, 18; India, 22, 24–25; Indonesia, 40, 45; Japan, 60–61, 68; Malaysia, 78–79, 83; Philippines, 98; reasons to learn foreign, 202–204; Singapore, 113, 114;

220 Kiss, Bow, or Shake Hands: Asia

locus of making See

decision-making

M

Malaysia, 74–93

meals See business entertaining

medical information, 206–207; See also

health issues

meetings See business practices

measurement equivalents, 212–215

N

naming conventions See titles/forms of

address

natural disasters, 6, 26, 42, 63, 80, 99,

130, 143, 144, 155–156, 162

negotiation strategies: See also business

negotiations; China, 7; India, 27;

Indonesia, 43; Japan, 64; Malaysia,

80–81; overview, xiv–xv; Philippines,

100; Singapore, 115; South Korea,

131; Sri Lanka, 148; Taiwan, 162;

Thailand, 176; Vietnam, 190

nepotism, 142, 157

O

open-minded thinking, xii–xiii

P

particular thinking, xiv

Philippines, 94–109

politics, 22, 41–42

power divisions, xvi–xvii; See also

equality/inequality issues

punctuality See time

R

religion: China, 5–6; Hong Kong, 19;

India, 25–26; Indonesia, 41–42;

Japan, 62; Malaysia, 79; Philippines,

98–99; Singapore, 114; South Korea,

125, 129–130; Sri Lanka, 144, 147–

148, 151; Taiwan, 161; Thailand, 175;

Vietnam, 187, 188

S

safety issues: China, 6; India, 26;

Indonesia, 42; Japan, 63; Malaysia,

80; Philippines, 99–100; Singapore,

114; South Korea, 130; Sri Lanka, 148; Thailand, 172; Vietnam, 189 Shamanism, 130

Shinto, 62 Sikhism, 26 Singapore, 110–124 smiling, 71, 75, 104, 117–118 South Korea, 125–142 Sri Lanka, 143–154 stress reduction, xvi

T

Taiwan, 155–170 Thailand, 171–182 theocratic cultures, xii–xiii time: China, 8–9; Hong Kong, 20; India, 28–29; Indonesia, 36, 44–46; Japan, 65–66; Malaysia, 82–84; Philippines, 101–102; Singapore, 116–117; South Korea, 132–133; Sri Lanka, 144, 149–150; Taiwan, 163–164; Thailand, 177; Vietnam, 191–192

tipping, 28, 42 titles/forms of address, 194; Arabic, 198–200; China, 12–13, 197–198; India, 32, 200–201; Indonesia, 52; Japan, 70; Malaysia, 88–89; Philippines, 95, 106–107; Singapore, 121; South Korea, 140–141; Sri Lanka, 153; Taiwan, 168–169; Thailand, 180 Transparency International, 206 travel insurance, 207

U

universal thinking, xiv

V

value systems: China, 7–8; India, 27; Indonesia, 43–44; Japan, 64–65; Malaysia, 81–82; overview, xv–xvii; Philippines, 100–101; Singapore, 115– 116; South Korea, 131–132; Sri Lanka, 149; Taiwan, 162–163; Thailand, 176–177; Vietnam, 190–191 Vietnam, 183–196

About the Authors

Terri Morrison and Wayne A Conaway have coauthored five books on intercultural communications, hundreds of articles, and

several databases—all of which are available at www.kissboworshake

hands.com Terri Morrison also offers keynote seminars on

intercul-tural communications, which range from one to three hours These highly informative, entertaining, and interactive presentations can

be customized for specific industries, countries, and regions of the world A speaker video, biography, and references are available at

www.TerriMorrison.com.

Their electronic product Kiss, Bow, or Shake Hands: Expanded

Edition (KBSH:XE) contains up-to-date business and cultural data

on over 100 countries Numerous private and public institutions have found KBSH:XE to be a valuable tool for facilitating globalization Subscriptions are available for corporate, educational, governmental, and personal usage, and contain information on everything from Business Practices (appointments, negotiating, entertaining, etc.) to Intellectual Property Rights and Culturally-Correct Gifts A demo of KBSH:XE is available at their Web site.

The electronic World Holiday and Time Zone Guide contains a

useful format of cross-referencing holidays both by the country and

by the day of the year This database is a convenient feature for heavy travelers, meeting planners, and researchers who need current holi-day information on 101 countries.

The study of intercultural communication represents a lifelong

interest for the authors of Kiss, Bow, or Shake Hands By way of

con- Kiss, Bow, or Shake Hands: Asia

your own experience confirms or diverges from the data in this book, they welcome your perspective Please contact them at:

TerriMorrison@getcustoms.com

Phone: 610-725-1040

Or via these Web sites:

www.getcustoms.com

www.TerriMorrison.com

www.kissboworshakehands.com

Virtue is bold, and goodness never fearful.

—William Shakespeare

KISS , BOW ,

OR SHAKE

ASIA

How to Do Business in

12 Asian Countries

• CULTURAL OVERVIEWS

• TIPS FOR DOING BUSINESS • KNOW BEFORE YOU GO

• NEGOTIATING STRATEGIES

• PROTOCOL

Terri Morrison, author of Kiss, Bow, or Shake Hands, 2nd Edition, resides in Newtown Square, PA and

is president of Getting Through Customs, a highly successful Internet product and training fi rm for

global business travelers Her clients include American Airlines, AEP, Carnival Cruise Lines, Cypress

Semiconductor, Deloitte & Touche, Dun & Bradstreet, Hewlett-Packard, and Lucent Technologies She

conducts seminars in intercultural communications, has written for many publications, has appeared

on numerous TV shows, and has been profi led and quoted in national newspapers and magazines

from the Wall Street Journal to Fortune.

$14.95 (Canada $19.95) Business

The defi nitive guide to international

business and travel etiquette

“To help achieve success in communicating globally about

our business, there are critical tools never far from my reach:

my laptop or BlackBerry, my phone, and Terri Morrison’s

book Kiss, Bow, or Shake Hands.”

—Sherry Nebel, Vice President–Communications, Connexion by Boeing

Kiss, Bow, or Shake Hands: Asia reveals the subtleties of interaction, negotiation

strategies, and professional skills you need to keep poised for success in

your business travels This comprehensive guide to Asia contains up-to-date

information to lead you through social situations, business meetings, and

understanding local culture

Americans must now consider how economies are continuously shifting all

over Asia, and how Asian countries interact with the West and each other Learn

about business practices, cognitive styles, and social customs Give the right gift;

make the right gesture.

Countries profi led are China (and Hong Kong), India, Indonesia, Japan, Malaysia,

the Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam.

Includes:

• Cultural IQ tests

• “Know Before You Go” tips

• Alerts on international security issues

MORRISON and CONAWAY

OR SHAKE

ASIA

How to Do Business in

12 Asian Countries

• CULTURAL OVERVIEWS

• TIPS FOR DOING BUSINESS • KNOW BEFORE YOU GO

• NEGOTIATING STRATEGIES

• PROTOCOL