báo cáo thực tập ngành ngôn ngữ anh (internship report)

To catch that need, Galaxy Language Center was set up to create aprofessional English learning environment for learners.. Galaxy provides education programs such asEnglish for preschoole

In the trend of integration today, English has become an essential tool in communicationfield and business activities Vietnam is a developing country so learning English is verynecessary To catch that need, Galaxy Language Center was set up to create aprofessional English learning environment for learners Established in 2008, GalaxyLanguage Center has made wonderful efforts and achieved considerable achievements inthe field of international language training Galaxy provides education programs such asEnglish for preschoolers, English for children, English for teenagers, English forcommunication and key training courses such as TOEIC, TOEFL and IELTS Themanagement teams, all employees and teachers always strive for innovation anddevelopment to integrate with the growing society With the permission of Faculty ofEnglish, Thu Duc College of Technology and Galaxy English Center, I had anopportunity to study and learn about the center in general My internship is divided intotwo chapters includes Internship content in chapter I and Internship reflection in chapter

II When it comes to chapter I, it consists of introduction of the center, internship process,internship tasks and task analysis In respect of chapter II, there are reflecting on taskmanagement, staff relationship, center’s regulation and the relationship of theory andpractice

During the period of internship, I received a plenty of enthusiastic help and support thatguide and encourage me to overcome all difficulties and finish this hard but meaningfultime First of all, I would like to express my deep gratitude to teacher guide - Mrs PhamHoang Minh Thao She not only gave me knowledge but also taught me life skills to stepinto the life Secondly, I would like to appreciate Mr Trinh Vuong Khoi who introducedthis center and gave me a chance to practice Particularly, I would like to thank sincerely

to Ms Vo Thi Luong – my supervisor and vulnerable teacher who teaches and supports

me a lot during my internship Finally, I would like to be thankful to Mrs Nguyen ThiHien – Director of the center and all staffs in Galaxy English Center for helping meduring my internship Furthermore, I would like to thank employees come frommarketing department, who often shared my feelings and gave me timely advice duringthe internship

In short, I really thank to all people helping me to finish this internship report

TABLE OF CONTENTS

Chapter I INTERNSHIP CONTENT 4

1.1 Description of the company, internship process and internship tasks 4

1.1.1 Introduction of the company 4

1.1.2 Corporate information 4

1.1.3 Services and market 5

1.1.4 Target group 5

1.1.5 SWOT analysis 6

1.1.6 Competition analysis 7

1.1.7 Organizational structure 7

1.1.8 Corporate operation 9

1.2 Internship process and internship tasks 9

1.2.1 Intership process 10

1.2.2 Internship tasks 10

1.3 Task analysis 17

Chapter II INTERNSHIP RELECTION 18

2.1 Reflecting on task management 18

2.2 Reflecting on staff relationship 18

2.3 Reflecting on the company’s regulation 19

APPENDIX 21

REFERENCES 24

Chapter I INTERNSHIP CONTENT

1.1 Description of the company, internship process and internship tasks.

1.1.1 Introduction of the company

Galaxy English Center was established in 2008 Galaxy English Center is proud of its large, prestigious and quality Engl

No headings found.sh training system with 18 branches in Ho Chi Minh City, Binh

Duong, Kon Tum, Phu Yen, Ha Tinh and Binh Dinh Province

It is located at 217-219 Nguyen Duy Trinh Street, Binh Trung Tay Ward, District 2, HoChi Minh City

In Picture 1, the office of center is place where staffs welcome students, present courses

to students and parents, listen to and answer questions from parents

1.1.2 Corporate information

MISSION

- Speak English as "Mother tongue" - "Speak English no matter how old you are!"

is Galaxy’s mission

- Create a solid foundation with international standard knowledge sources

- Cultivate, maintain and develop a perfect Vietnamese generation with "Languageskills - Living"

VISION

- Reach the world with professional English level

- International certificate system so that you can go around the world confidently

- Galaxy is where parents and students can trust the English language.

CULTURE AND CORE VALUES

Galaxy English Center is a friendly environment and always innovates towards a highlevel of education A short speech with action will be expressed through each value of theGalaxy English Center

- Honesty: Honesty in each word and action Always keep the faith with yourself,colleagues and customers

- Devotion: To be devoted to the work being done, need do and will do with thehighest sense of self

- Activeness: Always show the dynamic and change of mind, positive receptionwith all changes in the work

- Respect: Respect for superior, customers, colleagues and dedicated support,beloved students

- Knowledge: A good knowledge, a good personality is essential in the educationalenvironment Knowledge is constantly renewed to improve "good knowledge - goodpeople"

1.1.3 Services and market

Services:

- English for business, preschoolers, children, and teenagers

- English classes in grammar practice

- Classes in pronunciation practice

- English communication programs

- Teach B1, B2, TOEFL, TOEIC, IELTS

Market:

- All of ages: children, teenagers and adults

1.1.4 Target group

- FUN for ages 3-5.

- Pre-STARTERS for ages 5-6

- STARTERS for ages 6-7

- MOVERS for ages 8-10

- FLYERS for ages 11-12

- KET, PET and IELTS for ages 13-17 and adults

- Foreign and native teachers are highly qualified All teachers have certificationsand have much experience of teaching Some teachers have IELTS degrees withhigh marks

- The center achieved many achievements with many diplomas and medals such asCambridge certificates: KET, PET, FCE, CAE and CPE

Weaknesses:

- The center lacks highly qualified Vietnamese teachers

- Some classrooms are not large enough

- Have some competitive companies targeting the same services and market.

- Teachers are highlyspecialized

- Curriculums are diverse

- The English programs istoo detailed, so they are notsuitable for students who takepart in exams review high-speed

Organizational chart of Galaxy English Center

This organizational chart shows a ranked The Director is head of the organization.Below the Director there is a Manager, who is directly responsible to the Director.Besides, there are the Academic Affair Department, the Accountant Department and theMarketing & Sales Department

1.1.8 Corporate operation

At Galaxy English Center, students not only learn English but also join in many school activities For example, in Picture 3, students attended the Spring Festival Thiswas a chance for students to understand traditional food and take part in fun games withtheir families and friends Therefrom, students understood the meaning of the nationalholiday Moreover, they also developed both physically and mentally Besides, studentsalso participated in the Galaxy Kids English Homestay In the program, students visitedthe historical museums, learnt how to swim, played football, danced, joined in Galaxy’sgot talent, went shopping and cooked This was an opportunity for students to learn aboutthe history of Vietnam, create independence and improve health

after-Particularly, in Picture 4, at Christmas in 2017, Galaxy English Center had celebrated avolunteer program called “Sweet Christmas night” Almost members who are teachersand staffs of center travelled to District 2, District 9 and awarded many scholarships andgifts for poor students

1.2 Internship process and internship tasks

During my internship course at Galaxy English Center, I have finished a lot of taskswhich are very important I work as an English teaching assistant in the center In thecenter, all the members in the team have to maintain the students and their parentrelationships by using professional technique, politeness, demeanor behavior andnecessary knowledge Therefore, I think that English assistant is a very enjoyable andinteresting job Furthermore, this is also a great opportunity to improve my English skillssuch as listening, speaking and apply things which I learnt at school into the workplace

1.2.1 Intership process

The first day, I had a great opportunity to meet Mrs Nguyen Thi Hien - Director ofcenter and all staff there After socializing with everybody in the center, the supervisorhad a short presentation about the center as well as job descriptions, and then I read thespecific documents and informations about the center and some rules when working atthe center I think this working environment is an wonderful opportunity for me topractice my English, especially reading, writing and speaking skills and some other softskills such as communication skills, interpersonal skills, situation-solving skills andnegotiating skills which are extremely important and necessary for my future works

Result

I would report my jobs and result of satisfaction by myself as follows:

Week 1: from March 20 to March 25

INTERNSHIP DIARY OF THE FIRST WEEK

Date Time Training process

- Tuesday, March 20,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Meeting Director of the centerMrs Nguyen Thi Hien

- Mrs Hien introduced aboutGalaxy English Center

- Receiving the tasks before going

to class

- Thursday, March 21,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Preparing the tasks before going toclass

- Writing lesson daily report

- Teaching new sentences

- Saturday, March 24,

2018 - Afternoon: from2:30 p.m to 5:30 p.m - Helping students to learn newwords

- Welcoming students

- Praticing pronunciation byrepeating over and over

Week 2: from March 26 to April 01

INTERNSHIP DIARY OF THE SECOND WEEK

Date Time Training process

- Tuesday, March 27,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Welcoming students

- Reviewing previous lessons

- Teaching new words

- Thursday, March 29,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Preparing the tasks before going toclass

- Writing lesson daily report

- Helping weak students to learnvocabularies

Week 3: from April 02 to April 08

INTERNSHIP DIARY OF THE THIRD WEEK

Date Time Training process

- Tuesday, April 03,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Welcoming students

- Reviewing some vacabularies

- Playing some games to learn newwords

- Thursday, April 05,

2018 - Afternoon: from 4p.m to 8:30 p.m - Doing minitest.- Writing lesson daily report.

- Learning structural sentences

- Saturday, April 07,

2018 - Afternoon: from2:30 p.m to 5:30 p.m - Helping the students to doworkbooks

- Listening to some English songs

- Reviewing many sentences

Week 4: from April 09 to April 15

INTERNSHIP DIARY OF THE FOURTH WEEK

Date Time Training process

- Tuesday, April 10,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Welcoming students

- Reviewing structural sentences

- Helping weak students to learnvocabularies

- Thursday, April 12,

2018 - Afternoon: from 4p.m to 8:30 p.m - Designing the syllabuses.- Writing lesson daily report.

- Playing some games to learn newwords

- Saturday, April 14,

2018 - Afternoon: from2:30 p.m to 5:30 p.m - Helping the students to doworkbooks

- Practing pronunciation byrepeating over and over

- Reviewing previous lessons

Week 5: from April 16 to April 22

INTERNSHIP DIARY OF THE FIFTH WEEK

- Tuesday, April 17, 2018 - Afternoon: from 4 p.m to

8:30 p.m

- Welcoming students

- Reviewing structuralsentences

- Helping weak students tolearn vocabularies

- Thursday, April 19, 2018 - Afternoon: from 4 p.m to

8:30 p.m

- Designing the syllabuses

- Writing lesson dailyreport

- Playing some games tolearn new words

- Saturday, April 21, 2018 - Afternoon: from 2:30 p.m

to 5:30 p.m - Helping the students todo workbooks

- Listening to someEnglish songs

- Reviewing previouslessons

Week 6: from April 23 to April 26

INTERNSHIP DIARY OF THE SIXTH WEEK

Date Time Training process

- Monday, April 23,

2018

- Afternoon: from 4p.m to 8:30 p.m

- Welcoming students

- Reviewing structural sentences

- Play some games to learn newwords

- Reviewing structural sentences

1.3 Task analysis

Through six weeks of training process at Galaxy English Center, I not only got a variety

of valuable working experiences which I have not learned in my college but alsoimproved my soft skills such as communication skills From my perspective, I stronglybelieve that these precious experience will help for my work in the future The followingare teaching experience which I gained during this training course

Firstly, the training course brought to me the opportunity to use my English knowledgethrough communicating with foreign teachers I recognized that my English is improvedbetter because I had to work with foreign teachers daily

Secondly, with the help of Ms Thai, I learned how to design syllabuses I also had achance to practice doing something in the office such as using computer, copying, typingand printing

Finally, I also learned many important skills such as how to attract students and how towork with staffs In spite of short time of internship course, it made me feel moreconfident than before As an English teaching assistant, I also learned some goodcharacteristics like attentiveness, initiative, maturity, positive attitude and independence

In conclusion, after internship process, I felt grow-up with experience which I havegained in the center These experiences, I always had written recorded carefully as fund

of knowledge by myself

Chapter II INTERNSHIP RELECTION

2.1 Reflecting on task management

During the internship time, I had a lot of advantages such as having knowledge aboutIELTS, knowing how to use the computer, having a little experience in teaching andreceiving support from everybody in the center Nevertheless, there were somedisadvantages in terms of my internship time First, I lacked teaching technique, so itbecame my weaknesses when I had to teach and manage a class Second, I lackedteamwork skills Therefore, sometimes there are some disagreements with members in ateam It is true that there were a lot of difficulties during my internship time but I alwaysmade all the efforts to finish the tasks on time Thanks to some knowledge at the college,together with experiences when I had a part-time job and the support from staffs, I foundgood ways to solve problems easily

2.2 Reflecting on staff relationship

In order to finish all the tasks during my internship process, I had to build up a goodrelationship with everybody in the center When I worked at the center, I have interactedwith many people not only the staffs but also students Besides, I took this opportunity topractice and improve my skills I have applied a lot of skills which I learned from thecollege to the center such as communication skill, negotiating skill For example, the firstday at the center, I have a chance to introduce myself to all the departments, this made

me feel more confident when I came to center everyday because all of staffs have known

me already I gained many experiences and improved myself such as receiving a huge ofsupporting, improving my team-work skill, practicing my soft-skills and gaining somenew experiences However, there is also a drawback I had some disagreements with mysupervisor but things have been resolved