Mẫu thư thương mại dành cho khách hàng phần 3RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED [DATE, ex.. John Smith], I am happy to exchange your [OLD PRODUCT, ex.. Magnaflux compressor,
Trang 1Mẫu thư thương mại dành cho khách hàng phần 3
RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED
[DATE, ex Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex
John Smith
XYZ Inc
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex John Smith],
I am happy to exchange your [OLD PRODUCT, ex Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex model 542X] [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex Since the 542X is priced $987.62 less than the 452B, I have credited your account in that amount.]
Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any further assisstance
Sincerely,
Trang 2RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS,
REPLACEMENT SENT
[DATE, ex Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex
John Smith
XYZ Inc
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex John Smith],
I understand that your [PRODUCT, ex Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition I will immediately ship to you a replacement {STATE INCENTIVE, ex Since I am embarrassed by this matter, I will discount the replacement order by 5% The difference will be credited to your account}
Call me at XXX-XXXX if I may be of any other assistance
Sincerely,
Trang 3RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED
[DATE, ex Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex
John Smith
XYZ Inc
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex John Smith],
I understand that your [PRODUCT, ex Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition I will immediately issue a credit to you
in the amount of $[AMOUNT], to be applied against your next bill
I am ready to ship to you a replacement immediately and at your request {STATE INCENTIVE, ex Since I am embarrassed by this matter, I will discount the replacement order
by 5%} You can reach me at XXX-XXXX
Sincerely,
[YOUR NAME, ex Jill Jones]