Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited

Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited Báo cáo tốt nghiệp bản chính thức tại Pioneer Textile and Garment Company Limited

TABLE OF CONTENTS

TABLE OF CONTENTS i

LIST OF ABBREVIATIONS ii

ACKNOWLEDGEMENT iv

Part 1: OVERVIEW OF PIONEER TEXTILE AND GARMENT CO., LTD 1

1.1 The introduction of Pioneer Textile and Garment Co., Ltd 1

1.1.1 General introduction of Pioneer Textile and Garment Co., Ltd 1

1.1.2 The process of foundation and development of Pioneer Textile and Garment Company Limited 1

1.1.3 Vision, mission and core value 3

1.1.4 Annual revenue (2017-2020) 3

1.1.5 Main product 4

1.1.6 Organization chart 5

1.1.7 Personnel capacity 6

1.2 Introduction about Business Department ( internship department) 7

1.2.1 Functions and duties 7

1.2.2 Structure of Business Department 7

PART 2: INTRODUCTION OF INTERNSHIP PROCESS IN PIONEER TEXTILE AND GARMENT CO., LTD 9

2.1 The tasks in internship process 9

2.2 Difficulties and lessons 11

2.2.1 Difficulties 11

2.2.2 Lessons 12

PART 3: THE REALITY IN USING OF ENGLISH AT PIONEER TEXTILE AND GARMENT CO., LTD 14

3.1 The use of English in Pioneer Textile And Garment Co., Ltd 14

3.2 Solutions to improve the use of English in the working environment 15

PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS .17

CONCLUSION 18

REFERENCES 19

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnamese meaning

hạn

LIST OF TABLES AND FIGURE

2 Table 1.2 Organizational structure of the company 5

4 Table 1.4 The organizational structure of the

business department

7

In recent years, the textile industry is strong growth Pioneer Textile and GarmentCompany Limited is also a company operating in this field with the main business ofselling fabrics and types of uniforms

Being recommended and allowed by English Faculty – Thuong Mai University, Igratefully experienced as a trainee in the Business Department of Pioneer Textile andGarment Company Limited After nearly one month (from 21/08/2020 to 22/09/2019),under the valuable support and instruction of Sale Management, Leader team, staff andother trainees in the company, I was able to apply my obtained knowledge atuniversity into practice, meanwhile gaining basic information to complete myinternship report

I would like to express my gratitude toward lecturers at the Faculty of English –Thuong Mai University as well as my managers and colleagues in Pioneer Textile andGarment Company Limited I look forward to receiving comments and suggestions ofthe lecturers in order to perfect my paper

Hanoi, September 21th, 2020

StudentNguyen Thi Thu Uyen

Part 1: OVERVIEW OF PIONEER TEXTILE AND GARMENT CO., LTD 1.1 The introduction of Pioneer Textile and Garment Co., Ltd

1.1.1 General introduction of Pioneer Textile and Garment Co., Ltd

Name Company: Pioneer Textile and Garment Company Limited

Date of establishment: September 16, 2015

Head office address: No.7, Alley 219, Truong Chinh Str, Khuong Mai Ward, ThanhXuan District, Hanoi

Transaction office address: No.61, Alley 32, Mac Thai To Str, Yen Hoa Ward, CauGiay Dist., Hanoi, Vietnam

Factory: Vi Khach Village, Liem Tuc Commune, Thanh Liem District, Ha NamProvince

With the logo image, TP stands for TIEN PHONG (PIONEER) The 3-color silkribbon image reminds us of our core businesses of fabrics and apparel:

- Green: symbol of proliferation and hope

- Orange: represents enthusiasm

- Yellow: symbolizes wealth and prosperity

Gar - Tex stands for Garment - Textile indicates the business areas including fabricproduction, trade and garment The logo image indicates that Pioneer Textile andGarment Company Limited with the original business specializing in buying andselling - importing special fabrics (anti-static fabrics, clean room fabrics ) fromabroad, then selling it to domestic garment companies The company was established

on May 29, 2015 After acquiring specialized knowledge as well as a certain number

of domestic customers, in early 2017, the company has expanded and entered themarket of uniforms (clean room uniforms, anti-static uniforms, fire protectiveuniforms and other uniforms) and currently the company mainly focuses on types ofgarment uniforms Through the years of labor and training, the workforce at PioneerTextile and Garment Company Limited has reached a high level of specialization fromproduction to office Pioneer Textile and Garment Company Limited can executeorders from small to large with uniform quality and precise progress At the same time,the company also has a diversified design system and its own team dedicated todeveloping new products With the business point of view “We make life value andreputation make us A society is prosperous only when people are using high qualityproducts, the company is always aware that only trying to improve product quality is asustainable step We only exist and develop when we have prestige with customers,partners as well as the members of the company” the company created closerelationship with customers and becomes a familiar partner of major fabricmanufacturers in the world such as Tencate - Holland (specializes in fire-retardantfabrics), Klopman - Italy (Specializes in high-quality khaki fabrics), Beltron - China(Specializes in clean room fabrics and antistatic fabrics) Besides, the company still is

a uniform supplier for many large companies such as UMEC Company Limited,JOTUN Paint Vietnam Company Limited, AG Tech Company Limited, Vina UnionCompany Limited,… In the future, Pioneer Textile and Garment Company Limited

wants to direct its products, especially clean room uniforms and anti-static uniforms, tointernational markets such as the US, Korea, Japan,

1.1.3 Vision, mission and core value

- Vision: Pioneer Textile and Garment Co., Ltd will strive to become the leadinguniform supplier in Vietnam as well as exporting internationally in 2021

- Mission:

+ For customers: Understand the specific needs of each customer, there by bring

to them the most advanced product to help customers obtain innovative products,unique design, save costs, improve competitiveness

+ For employees: Building a professional and creative working environment.Having sharing and recognition Serving customers dedicated and having opportunities

to promote

+ For the community: Harmonizing corporate interests with social benefits;Contribute actively to community-oriented activities Fulfilling its obligations to thestate, paying all taxes in accordance with current regulations Obeying stateregulations on environmental protection, national security and labor safety

- Core values: Creativity - Dare to engage - Effort – Endurance

Table 1.1 Annual revenue (2017-2020)

(Source: Administrative office)

Comment: Since 2017, after having specialized knowledge about special fabrics static fabrics, clean room fabrics ), the company has focused on making uniforms andachieved certain achievements From graph 1.2 we can see the revenue increase overthe years, it is 1 million USD in 2017 and raise up to 1.7 million USD in 2018 and 2.5million USD in 2019 This is a steady increase and prospects The company estimatesrevenue by the end of 2020 to be 3 million USD This is a feasible revenue target Thesituation of covid-19 happens complicated in 2020, the garment industry will be more

(anti-or less affected However, Pioneer Textile and Garment Co., Ltd specializes inuniforms in the electronics industry, one of the largest contributors to Vietnam's totalexport turnover, used uniforms is relatively high Hence, the company can fullybelieve in a good outcome for the foreseeable future

1.1.5 Main product

- Ordinary safety uniform

- Clean room uniform

QC Dept

Finishing & Packaging DeptSewing Dept

Sampling DeptFactory Director

General Director

FactoryHead Office

Cutting Dept

Total number of employees: 120 people

Head Office: 15

Factory: 105

Comment: As can be see in the chart, we see the company's organizational structure inthe form of a structure by function The highest leader of the company is GeneralDirector with functions as managing all production and business activities andassigning tasks to the departments to perform specific tasks and takes responsibilitybefore the law for the activities of its company Pioneer Textile and Garment Company

Limited is divided into two blocks: offices and factory with clear departments.

Looking at the diagram, the organizational apparatus is quite simple due to thecompact, simple and reasonable size of the company, ensuring convenience foroperating and monitoring business activities, ensuring compliance with the situation ofthe company in the specific development stage

In Pioneer Textile and Garment Company Limited, relations between officials andemployees are very friendly, united to help each other in work In the departments, theatmosphere is lively and cheerful Therefore, it do not make them stressed by thepressure of the job The Director of the company enlisted each time to work seriously,thereby encouraging and creating emulation examples

Table 1.3 Table of personnel capacity ( Source: HR department)

Comment: Looking at the table, the number of postgraduate and graduate staffmembers are mainly office blocks, the rest are working at factories The staff of theoffice sector are competent, qualified and knowledgeable about fabrics and uniforms

to promote and sell products

1.2 Introduction about Business Department ( internship department)

1.2.1 Functions and duties

Functions:

The Business Department advises and assists the General Director in the sale ofproducts (types of uniforms), product research & development, market development;customer relationship building & development They are responsible to the GeneralDirector for those activities in the assigned tasks and competence

Duties:

+ Advise on building sales policies, including price policies, promotions, discounts

& promotions, approach to customers to submit to the General Director forapproval

+ Propose policies for customers, groups of customers

+ Set up goals, submit sales plans

+ Find and develop new customers belonging to the target group of the company

+ Find, maintain and develop relationships with customers, care customersaccording to company policy

+ Collect and manage customer information and customer records according toregulations structure

1.2.2 Structure of Business Department

Sales staff

Sales Staff

Table 1.4: Organizational structure of the business department

( Source: Human resource)

Comment: This is a simple HR structure with a sales manager, 4 sales staffs and asales intern The manager is the person who directly trains and supervises the activities

of the staffs in the room The Business Department sells mainly uniforms because thefabric market is a niche market, so it will be sold by another department Revenuemainly comes from uniforms As mentioned in the duties, the Business Department is

to contact, build relationships with customers, generate revenue for the company, so itplays an important role

Sales StaffSales Manager

Sales Staff

Sales intern

PART 2: INTRODUCTION OF INTERNSHIP PROCESS IN PIONEER TEXTILE AND GARMENT CO., LTD

2.1 The tasks in internship process

During the internship process in Pioneer Textile and Garment Co., Ltd, I was assigned

to intern in Business Department, this is a great opportunity for me to experience in adynamic working environment, broaden my mind, learn and familiarize myself inmultiple skill Pioneer Textile and Garment Co., Ltd is a supplier for units usinguniforms from office blocks to factories Potential customers is mainly found throughtelephone, so when I became a business intern, I did activities such as: Search forcustomers, call for consultation, quote goods, appoint customers, draft contract, trackorder, monitor packaging process, check goods quality and quantity, track deliveryprocess, care customer after sale, Specific work as follows:

+ Find potential customers through web sites The market directed will be mainly

in industrial zones across the country Sales manger will assign industrial zones toeach member For example, we can search the industrial areas through a website likehttp://danhbakhucongnghiep.com/ Sales staffs will then find for companies inassigned industrial zones (Find company name, phone number, industry)

+ The phone number and information found will be listed in an excel file and thedaily task is to call to research the needs of the company

+ When a company wants to order uniforms, the sales staff will ask for companyemail and the private phone number of the purchasing staff to exchange moreinformation (uniform type, quantity, model)

+ All the requested data will be entered into a management software of thecompany called Getfly so that the sales manager as well as the general director canknow the information of the customer needs

+ After having uniform models, the sales staff must contact the purchasingdepartment staff of the company - specializing in quantitating fabrics and contact thefactory (Ha Nam) to sample and quote for customers

+ If the two parties agree on the agreed price, they will meet to negotiate and sign

a contract,

+ Sales staff must coordinate closely with the factory to make the right model ofuniform, secondly to ensure the workflow is in accordance with the contract signedbetween the two parties, thirdly to notify the buyer of the status current shipment.

+ After goods are transferred from the factory to the warehouse of the company,the sales staff must go directly to the warehouse to check the quality, quantity andpacking specifications of the goods

+ Track the delivery of goods until the buyer fully receives the goods

+ Write a letter to thank customers and implement a customer care policy aftersale

+ At the end of each week, write a report to submit to the sales manager so thatthe sales manager can track the employee's performance of the week with thefollowing criteria:

(1) New

customers

(2) Customer appointment

(3) Old customer transaction

(4) Customers without information

(5) New order (6) Revenue

Table 2.1 Table of weekly criteriaThis is the weekly criteria table set by the sales manager, requiring team members toachieve, only items 4, 5,6 are optional requirements However, there must be at leastone order per month

As a trainee, I was guided through all the steps by a colleague in the team andsuccessfully sold an order for VND 25.025.000 in the 3rd week With this order Iperformed the steps like: customer information search, consultation call, appointment,quantity closing, quotation, contract making The remaining tasks I was coordinatedwith other orders of colleague in the department

In addition, as a student majoring in English, I also ask the general director to practicebetter language in the internship environment Therefore, I also have the opportunity totranslate commercial contracts in two languages including English The company'spartners are almost 100% foreign-invested companies in Vietnam, so contracts oftenhave to be translated in two languages In addition to translation, I was also given