KRONE Australia, since incorporation in 1980, has become one of the most valuable subsidiaries in the Group.. 7 Cabling Provider Rules Product New s 11 Product Focus KRONE New s 4 75 Yea
Trang 1Vol10 No3
Trang 2KRONE, globally, celebrated its 75th anniversary recently Seventy-five years, in any industry is quite an achievement 75 years in telecom-munications is monumental The industry has experienced a lot of change since Gustav Krone established the company KRONE & CO in Berlin in 1928 The editorial on page 4 provides an interesting insight into some of KRONE’s developments and achievements during its long history
If there is one thing that comes through loud and clear from this article, it
is the importance of the KRONE Group’s developments to the IT industry KRONE’s patented LSA-PLUS IDC connection technology switches more than ten billion contacts in telecommunication networks all over the world!
KRONE Australia, since incorporation in 1980, has become one of the most valuable subsidiaries in the Group The Australian designed and developed insulation displacement contact (IDC) technology, used in the QuickConnect General Purpose Outlet (GPO) and Ceiling Power Outlet (CPO), was awarded recently at the Institution of Engineers, Australia awards ceremony, where KRONE Australia received recognition for Contribution to the Construction Sector
Peter Davis, our Sales & Marketing Manager takes a last look at the pros and cons of using patch panel and module cross-connects This will
be Peter’s last article as he has chosen to retire from the company after more than 14 years of
loyal service I wish Peter well for his new career outside of the Industry
At KRONE Australia, we are committed to training and innovation The visit, in July, by Dr Brendan Nelson, Federal Minister for Education, Science & Training highlights our continued commitment to the development of the IT&T industry
In this issue we look at how KRONE products are being used to train high school students for employment in the voice and data cabling industry, as part of the VCAL telecommunications cabling project For more details see the article on page 12
Our annual AccessNET highTIME conference was held in Melbourne recently and provided us with the floor to update the market on the developments of the KRONE BROADBAND range This year’s event was a success with over
60 delegates attending
Also in this issue, we look at how the international Hertz organisation is benefiting from our HIGHBAND technology
We look forward to the challenges the remainder of 2003 will bring us
Craig Jones CEO KRONE Australia
KRONE CELEBRATES AN
IM PORTANT M ILESTONE
Business Articles
3 Patch Panels or Module
Cross-Connects?
Industry New s
6 Will you Cope with the CoP?
7 Cabling Provider Rules
Product New s
11 Product Focus
KRONE New s
4 75 Years of Innovation
7 Training for the Future
10 Developments in the Last Mile — AccessNET highTIME
16 Innovative Engineering a Winning Solution
Customer Stories
8 Home from Home
12 Cabling Schools Project – the Way to the Future
14 Connecting the Community
Website: www.krone.com.au Email: kronehlp@krone.com.au
CONTENTS
Copyright © 2001 KRONE Australia Holdings Pty Limited
Trang 3The RJ45 patch panel has been the favoured
system administration type for many years
-especially with systems managers with a strong
background in IT Systems managers with a
background in telephony systems, on the other
hand, have always tended towards the cabled
cross-connect solution
The question is, which is the best solution?
This is a tough question with no definitive
answer
I would suggest that there are six elements
that should be considered when faced with this
decision: installation size, topology, churn rate,
technical support, administration and cost Lets
look at each one in turn
INSTALLATION SIZE
A thumb guide is to use an RJ 45 patch panel in
a 19” rack in frames, for up to 150 users,
working on two outlets per user This means we
have to administer three hundred 4-pair cables
in the “ horizontal”
Sufficient patch cord management is critical
for ongoing administration and to ensure a neat
and tidy frame Experience has shown that when
the 300 horizontal cable number is exceeded the
patch panel system is seriously challenged in
terms of administration The cabinets become a
virtual birds nest of patch cords that make little
sense to anyone in the organisation
For cross-connects that require more than 300
cables, serious consideration should be given to
a high-density cross-connect system These
systems provide better patch cord management
than is found with 19” rack mounted patch
panels
TOPOLOGY
Topology plays a major role in determining the
size of the cross-connect In installations that
have a centralised communications room,
high-density cross-connect systems are very close to
being a mandatory requirement This is due to
the amount of horizontal cabling that needs to
be connected to the myriad of available services
An important issue here is that the installation
needs to be managed over a long period of time,
so the administration of the cross-connect is very
important Cross-connectsutilising disconnection
modules allow for better/larger labelling than can be applied to RJ 45 patch panels
CHURN RATE
This is the number of times services are changed
Many organisations have a high churn rate, that
is, people and services are constantly moving around the building When people move, IT services must follow creating a re-patch requirement at the cross-connect
Patch panel cross-connects lend themselves to easy changes For this reason they are often the cross-connect of choice, but there is an inherent problem with this Because it is relatively easy to carry out changes, unauthorised changes can (and often do) occur Not only does this raise concerns with security, it also renders the records useless (we are keeping records aren’t we?)
Organisations with a low churn rate do not have such a reliance on the
cross-connect and can do well without the investment
in patch panels and the expensive 19” racksto put them in
With the move to Voice over Internet Protocol (VoIP) the churn rate is becoming a mute consideration anyway
VoIP telephony systems and Virtual Networks are allowing the IT manager to provide access to all services everywhere in the building, possibly removing the need for a cross-connect altogether!
TECHNICAL SUPPORT
Nearly all business systems are IT dependent The IT infrastructure is often described as “ mission critical” to the ongoing success of the business
The IT manager has a full-time job ensuring minimum down time The last thing they want is
a structured cabling system, in particular a cross-connect, that demands time from their already busy schedule
! Cont inued on page 15
PATCH PANELS OR M ODULE
CROSS CONNECTS?
The dilemma many IT decision-makers are f aced w it h w hen planning
a st ruct ured cabling syst em
by Peter Davis, Sales & M arketing
M anager, KRONE Australia
Trang 4by Glen Johnston,
M anager M arketing and
Product Development,
KRONE Australia
Telecommunication equipment was just beginning when Gustav Krone established the company KRONE & CO in a backyard in Berlin in 1928
The first major customers of the company were Deutsche Reichspost and Deutsche Reichsbahn, which bought the new cable connection device developed by KRONE
During the following years, KRONE developed and manufactured distribution and protection equipment for power supply applications As early as the 1940s, KRONE developed a modern telephone with its W 38
After World War II, Gustav Krone and his eldest son Heinz established the company Fa-Me-Ku (factory for metal and plastic) KRONEKG was founded three years later - setting the stage for the continuation of KRONE’s global success
KRONEhasalwaysbeen characterised
by a dedicated innovative spirit Today, KRONE technology is the standard in the field of telecommunications in more than 140 countries
The end of the 1960s marked an important breakthrough for KRONE
The LSA-PLUS® quick connection system was developed The LSA-PLUS
technology was patented in 1978 and today LSA-PLUS switches some ten billion contacts in telecommunication networks all over the world
In the 1970s and 1980s, KRONE expanded its product range adding power and information systems Since the end of the 1980s, KRONE has been manufacturing fibre-optic systems for broadband communication networks
KRONE established its first subsidiary in 1973
in Austria Five years later KRONE UK was established Between 1974 and 1989, KRONE subsidiaries were set up in Australia, Chile, South Africa, the US, Hong Kong, Spain, Italy, New Zealand, India, Brazil and Turkey
Klaus Krone became CEO in 1984, setting a committed internationalisation course for the company At the beginning of the 1990s, KRONE added copper and fibre-optic solutions for in-house networks to its portfolio
During the course of its history KRONE has steadily developed from a producer of components to become a system manufacturer KRONE established its position as one of the leading suppliers of products and network
Globally KRONE has reached an import ant milest one - 75 years Not many companies can boast a hist ory as long as t hat
75 YEARS OF INNOVATION
Fa-M e-Ku (a factory for metal and plastic)
Berlin 1930
Trang 5technology solutions in the global
telecommunications market
KRONE connectivity is the basis for
future-orientated public networks and
high-performance premises networks alike More
than half of the products marketed by KRONE
are new, unrivalled products, that did not exist
on the market before
KRONE LINKS THE WORLD
The KRONE Group is today the world’s leading
manufacturer and supplier of components and
system solutions for telecommunications and
data networks As a global player, KRONE boasts
30 subsidiaries
KRONE’s products comply with all applicable
standards and KRONE’s quality management has
been accredited according to ISO 9001 The
KRONEgroup has over 3,000 patents worldwide
KRONE AUSTRALIA GOES FROM
STRENGTH TO STRENGTH
Since incorporation in 1980, KRONE Australia
has become one of the most valuable
subsidiaries in the KRONE Group
Shortly after establishing full manufacturing
facilities at Berkeley Vale, on the Central Coast of
New South Wales, the subsidiary established a
R&D facility in 1985 Today, KRONE Australia has
invested over A$75M in this facility
During the 1990’s, KRONE Australia was
responsible for the development of the majority
of the most successful copper connectivity
products to be released by the Group These
products include the lead-frame Cat5 RJ45 range; and the HIGHBAND® range, including Ultim8™, which
is still the world’s most efficient high-speed data cross-connect solution KRONE Australia has also led the KRONE Group in the field of Industrial Wiring Products with the TERMINATOR® range and new IDC power outlets
KRONE Australia is the Regional headquarters and Manufacturing Centre of Competence for the Indo Pacific Region
KRONE TOM ORROW - THE WAY HAS BEEN PAVED
In the world of local, regional and global telecommunication networks, the trends for the coming years are clearly signposted: Interactive, multi-media applications will become more and more popular, and soon be part and parcel of private and business life This means that the demands on the performance and reliability of networks will increase further
The solutions offered by the KRONE Group today already meet with future requirements
Not only do they offer high transmission capacities, but thanks to their modular design in particular, they offer a high degree of flexibility which is needed for the new multi-media services ∀
This information was provided by KRONE GmbH “ 75 Years of Strong Connections”
KRONE Australia
Trang 6The introduction, in July 2003, of an Industry Code of Practice on “ Cabling Requirements for Business” (the Code of Practice) places obligations on entities that contract, or are otherwise engaged in, cabling activities but are not covered by the CPRs These obligations are
in addition to the responsibilities placed
on individual registered or licensed cablers by the CPRs
Previously, businesses had no mandated role in the application of the CPRs As a result, the impact of the compliance effort was reduced
The Code of Practice requires that businesses engaging in cabling activity ensure that cablers, working on their behalf, perform work in accordance with the CPRs
WHAT THE CODE WILL ACCOM PLISH
The Code of Practice ensures that:
∀ Businesses as well as individuals engaging in cabling activity will meet
a set of minimum standards
∀ Compliance arrangements will be regularly monitored and reviewed
∀ Consumer complaints with regards
to cabling by Code signatories will
be resolved in a timely manner
∀ Compliance with cabling requirements will improve over time
∀ Regulatory compliance will be spread across a greater proportion of the industry
∀ Businesses as well as individuals will
be responsible for maintaining a high standard of cabling related work
HOW THE OBJECTIVES WILL BE ACHIEVED
Now that the Code of Practice has been registered by the ACA, businesses that wish to
be Code signatories will be able to chose between two tiers of compliance
Tier 1 - Code Signatory to the (Code Rules)
The business elects to sign up to only the mandatory provisions of the Code of Practice under Part 4 of the Code They will continue to
be subject to inspection programs and compliance assessment
Tier 2 - Code Signatory to the (Guidelines)
The business elects to sign up to the mandatory provisions of the Code of Practice under Part 4 of the Code, as well as committing
to comply with the voluntary provisions under Part 5 of the Code They can choose from a range of options in order to meet a minimum
100 point score
Businesses who have signed up to this option will be subject to the inspection program, but exempted from additional compliance assessment
BENEFITS TO CONSUM ERS
Through peer pressure and public visibility, both mandatory and voluntary levels of cabling installation performance are encouraged to improve The Code of Practice will contribute to the maintenance of ‘uniform satisfactory levels
of installation skill’ in the industry
The Code of Practice will also introduce a system of handling consumer complaints in line with the mandatory compliance elements of the Code of Practice
BENEFITS TO INDUSTRY
The Code of Practice will publicly recognise those businesses committed to ensuring quality installation and maintenance practices are adhered to It will also provide greater certainty about the minimum standards for service delivery in installation and maintenance of telecommunications cabling
To learn more about the Code of Practice, visit www.aca.gov.au/telcomm/industry_codes/regist er_of_codes/codint.htm or contact the KRONE
This information was written by IT&Titab’s Kevin Fothergill
as Chair of the Cable Industry Committee and edited for Network News.
INDUSTRY UPDATE
WILL YOU COPE WITH THE CoP?
by Peter M eijer, JP, BE
(Elec), M Sc, RCDD
Technical Training
M anager,IndustryLiaison,
KRONE Australia
Since t he int roduct ion of t he Cabling Provider Rules (CPRs) in Oct ober 2000,
t he indust ry has been looking f or a new regulat ory f ramew ork t o st rengt hen and broaden t he obligat ions cont ained w it hin t he CPRs.
The Code of Pract ice w ill also provide great er cert aint y about t he minimum st andards f or service delivery in inst allat ion and maint enance of
t elecommunicat ions cabling.
Trang 7To coincide with the launch of the Federal Government’s New Apprenticeship campaign, Dr Brendan Nelson, Federal Minister for Education, Science & Training visited KRONE’s Berkeley Vale facility recently to meet with the apprentices currently employed by KRONE Australia KRONE has eleven apprentices employed at present in a number of areas Dr Nelson was very interested in finding out how the apprentices had undertaken their training; he was impressed with the success KRONE is having with our apprentices
Traditionally, apprenticeships took three to four years to complete and traineeships lasted for one to two years New Apprenticeships are ‘competency based’, this means that it may be possible for a New Apprentice to complete their training sooner if they have reached the skill level required
It is even possible to start a New Apprenticeship while still at school
Dr Nelson’s visit gave KRONE the opportunity to showcase our world-class manufacturing capabilities, our state-of-the-art fibre manufacturing cell and also our commitment to this
If you are a current KRONE Master Installer with a current
License/Registration, there is no need to do anything about
Transitional Registration - the following is for your
information only
If you employ people with Transitional Registration in the
security, fire and data industries, then the following applies
to you
Transitional Registration was introduced as an interim
measure to phase in cabling regulation in the security, fire
and data industries Previously cablers in these industries
were exempt from licensing or registration requirements
Under the Cabling Provider Rules of October 2002 (CPR),
transitional registration allowed cablers in these industries
to work behind a compliant device, for example an alarm
panel or modem, but not between the compliant device and
the network boundary, for example a socket, network
boundary device or distributor
Transit ional Regist rat ion ends on 2 Oct ober 2003
After this date you MUST have completed an Open
Registration course and you MUST be registered with one of
the five Registrar
You cannot use your transitional registration after 2
October 2003 If you do, you will be working illegally and
will be carrying out unauthorised cabling work This is a
breach of Section 420 of the Act and you could face a fine
of up to $13,200
Also, working without the relevant competencies
increases the risk of sub-standard, or unsafe work
The ACA has the power to prosecute you for
non-compliance with the Telecommunications Act 1997 or
contravention of the CPRs Failure to comply with either
regulation is a criminal offence and is punishable on
conviction by a fine of up to $13,200
As a KRONE Endorsed Installer, it is a condition of your
Installer Agreement that all of your installation staff have
the minimum qualification of Open Registration and that at
least 50% of the staff on a KRONE site have a KRONE
Master Installer Certificate of Competency KRONE
encourages all cablers to have their Open Registration Card
[with Endorsements on the reverse side] with them during
installation work on-site because it quickly establishes your
CABLING
PROVIDER RULES
There has been some comment in t he
market place about t he “ End of Transit ional
Regist rat ion”
KRONE encourages all cablers t o have t heir
Open Regist rat ion Card w it h t hem during
inst allat ion w ork on-sit e
TRAINING FOR THE
FUTURE
Stuart Coote, Apprentice Toolmaker, KRONE Australia; Dr Brendan Nelson Federal M inister for Education, Science & Training; Paul Lidbetter, Apprentice Toolmaker, KRONE Australia and Craig Jones,
M anaging Director KRONE Australia.
John Harris, M anufacturing M anager, KRONE Australia; Dr Nelson and Ken Ticehurst, federal member for Dobell.
Trang 8There’s a lot of networking going on too
With Hertz nothing but the best will do That applies equally to its customers, its staff and its operations, declares its European MIS Director, Paul Bermingham, whose base is the new extended European service centre at Swords, close to Dublin airport and ten miles from the city centre He states, “ Our mission statement for the centre is to provide a service that exceeds our customers’ expectations, while our vision statement demands that we be models of service excellence within the Hertz Corporation, amongst our global competitors and the Irish business community “
Having the right tools to do the job helps of course, which is why Hertz has just extended the customer service centre and equipped it with the latest ICT infrastructure To mitigate the effect of equipment failure the networking hardware is fully duplicated, whilst generous spare capacity has been built into the cabling system to minimise dislocation when moves and changes inevitably occur
PRUDENT M OVE
Iain Cosgrove, MIS Manager at the Hertz European Service Centre explains, “ Because we service our entire European reservations operation and many of the financial back office functions from this single location we cannot allow even the slightest glitch to occur
Everything from customer reservations to customer accounting, customer relationship management and other operations that support
a business are carried out from here, by telephone, post, e-mail and fax In all we look after eight countries-Switzerland, Germany, France, Italy, Belgium, the Netherlands, Spain and of course the UK Whenever a customer calls from any of these countries,
it’s here that their enquiry is dealt with When you consider how our entire operation relies on this one location, making the support system uninterruptible is highly prudent.”
The service centre is moving towards a paperless environment Currently a number of key documents are scanned to disk for subsequent on-screen recall and reference Telephone calls account understandably for much of the centre’s work and calls are routed here from Hertz customers in each European country All inbound voice calls for both reservations and customer relations are handled
by dual Rockwell Spectrum automatic call distributors (ACDs), whilst an Ericsson MD110 switch handles the administrative functions Cisco infrastructure handles the data side of things with two 6509 core switches and 13 4004 workgroup switches, with 100BASE-T to the desktop
KRONE HIGHBAND®
The new network that supports all this is with little doubt one of the largest installations in Ireland As befits a state-of-the-art facility, it is to the ratified Category 6 standards and uses the KRONE PremisNET™ solution throughout, installed between January and December of last year Stage 1 took cables branching from the two comms rooms to KRONE HIGHBAND IDC Connection modules in underfloor consolidation points, whilst the second stage, phased with the other works of finishing the new building, extended the network to three RJ45 connection points on each desk - some 4,000 outlets in total Says Iain, “ Everything has been designed for maximum flexibility and ease of use So we stipulated separate voice and data ports at each workstation, with two spare sets for every four desks For every eight to 12 desks a separate concentration point with comms, data and mains power outlets is provided and this built-in flexibility means that any individual workspace can be replanned and consolidated without the need for major recabling.”
Resilience is the other fundamental design feature of the network, with all major elements duplicated The cabling system originates from different comms rooms and is designed in such a
There’s a European Communit y in miniat ure just nort h of Dublin All major languages are spoken but t he t alk is about car reservat ions rat her t han polit ics Ambassadors t hey most cert ainly are, f or t he int ernat ional Hert z organisat ion.
HERTZ — 4,000 OUTLETS
DESIGNED FOR M AXIM UM FLEXIBILITY
by Shane M cIntos,
Export M anager KRONE
Australia
Trang 9way that should one of the comms rooms fail for
any reason the effect on business would be
minimal A complex voice and data backbone
cabling system has also been incorporated to
complement built-in reliance features in the
active equipment He relates how he has
powered down one of the two 6509 switches
and seen the whole network reconverge within
one ‘ping’, without any user noticing There are
numerous file servers, two ACDs and four
comms rooms The entire network has been
configured so that any critical device could fail
without disrupting operations and the link to the
outside world is duplicated with ISDN backup
ATTRACTIVE LOCATION
‘Home from home’ is an entirely appropriate way
of describing the service centre, for not one but
two reasons To begin, it’s an attractive location;
set in parkland, the brand-new extension is
bright and airy, with many picture windows
Staff have the advantage of a superb restaurant
plus a gymnasium to lose those pounds
afterwards There is also a cybercafé where
people can surf the ‘Net and transact their
e-mails off-duty (for security this facility uses
entirely separate network connections)
State-of-the-art workstations make working
hours more agreeable too The modular
furniture has an aesthetic design, with
ergonomic aspects that can be assessed by an
on-site occupational health nurse
“ Our staff are one of our greatest assets,”
declares Paul, “ so the facilities are an
investment, not an overhead Thirty different
nationalities are represented among our 1,200
people on site, working in office areas that
correspond to the different countries served by
Hertz We see this cultural diversity as an asset
and it’s reflected not just by the flags and
mementos in each section but by our core values
that are an integral part of our working
environment on a daily basis.”
TALL ORDER
In charge of installing the structured voice and
data cabling installation was the Dublin-based
firm CISCom Technology Ltd Although no
problemsoccurred during the installation process,
it was nonetheless quite a tall order, according to
CISCom managing director, John Bentham
There were, he explained, strict handover
dates to be observed at each phase of the
building operation Working in a
multi-contractual environment meant the installation team had to be vigilant to ensure the installed Category 6 cables were always protected;
replacing damaged cables after a phase was completed was not an option
CISCom designed and customised the concentrator floor-boxes using KRONE HIGHBAND modules, then had them approved
by the Hertz IT team The size of the workplace, coupled with the resilience stipulated by the client, meant the cable installation and administration methods were quite complex
Installing 4,000 cables in phase 1 and another 4,000 cables in phase 2 also meant they had to produce and maintain accurate drawings and records These documents were critical to the Hertz IT team, who performed all final device connectivity in a very short timeframe
He continues, “ Unquestionable quality of materials and workmanship were stipulated and
I think it was our choice of KRONE components that secured the Hertz contract for us We use KRONE product exclusively because of its very high specification, years of good experience and the excellent technical and sales support we get from KRONE and our local distributor, Wood Communications.”
NUM BER ONE
Paul Bermingham concludes, “ The extended European service centre is a great source of pride
to Hertz, to our people and I think, to the Systems Integrators who put it all together for us
Hertz is number one in car rental and the service providers we choose are also number one.” ∀
“ We use KRONE product exclusively because of
it s very high specif icat ion, years of good experience and t he excellent t echnical and sales support w e get f rom KRONE ”
Above: Hertz European Service Centre
Trang 10Following a brief introduction by KRONE’s Managing Director Craig Jones, which outlined our achievements and our investment in Australian manufacturing and R & D on the company’s 75th anniversary, Peter Meijer, KRONE’s Technical Training Manager took the opportunity to outline the relevance of the Cat 5 and Cat 6 structured cabling standards in the modern carrier’s network
With the appearance of Ethernet in the last mile, the importance of signal to noise ratio is greater than ever and Peter spoke in detail to the enthusiastic audience on this subject
With this still fresh in the customer’s minds, Alan Crawford, Product Manager Fibre Optics updated the delegates on the latest developments in fibre cable technology, including information the fibre line opened recently at the KRONE manufacturing facility at Berkeley Vale, NSW
Alan also spoke of the benefits of Free Space Optics in terms of rapid response and flexibility
of installation and outlined the entire KRONE Fibre product range before giving a live demonstration of Free Space Optics
I kicked off the afternoon session with a presentation on the methodology of providing protection from Overvoltage and Overcurrent surges on telephone and power lines and a video clip of a live demonstration of the real effects of powerline faults and lightning strikes on communications equipment
The buzzword of the moment is Broadband, and KRONE’s Regional Business Development Manager for Indo Pac region, Dave Anderson gave the delegates an insight into the development work KRONE has undertaken in Australia to prepare the industry for this next phase
With the appetite for Bandwidth growing at
an alarming rate, KRONE has applied the benefits of our world leading HIGHBAND®
solution to the next generation of Carrier’s termination devices under the name of KRONE BROADBAND
M ore t han 60 Engineering and M anagement st aff f rom some of KRONE’s largest Vict orian based cust omers t ook t ime out t o cat ch up w it h t he lat est development s in t he ‘Last M ile’ of t he net w ork on Thursday July 24t h.
DEVELOPM ENTS IN THE ‘LAST M ILE’
by Robert Cross
National Sales M anager,
AccessNET,
KRONE Australia
KRONE highTIM E
delegates