2006/3 FAMD-VJCC Nguyen Van Thoan Head of Ecommerce Department Foreign Trade University How to apply Information Technology(IT) for SMEs in Vietnam How to apply Information Technology(IT) for SMEs in Vietnam March 2006 2006/3 FAMD-VJCC 1. 1. Overview of Ecommerce Vietnam and the World Overview of Ecommerce Vietnam and the World 2. E-commerce models in Vietnam 2. E-commerce models in Vietnam 3. Exploiting the commercial information systems on Internet 3. Exploiting the commercial information systems on Internet 4. Business Transaction Process by e-mails 4. Business Transaction Process by e-mails 5. E-contracts, digital signatures, e-payments 5. E-contracts, digital signatures, e-payments 6. E-commerce solutions for SMEs 6. E-commerce solutions for SMEs Contents Contents 1 minute ecommerce definition– “ “ Ecommerce is the sales and purchases of products and services Ecommerce is the sales and purchases of products and services through electronic means and communication networks, especially through electronic means and communication networks, especially computer and internet” computer and internet” + Horizontal (businesses management) + Horizontal (businesses management) : : Ecommerce includes all Ecommerce includes all or some business activities including marketing (M), sales (S), or some business activities including marketing (M), sales (S), distribution (D) and payment (P) through electronic means and distribution (D) and payment (P) through electronic means and communication networks communication networks + Vertical (macro management): + Vertical (macro management): Ecommerce includes Ecommerce includes - Infrastructure for Ecommerce - Infrastructure for Ecommerce (I) (I) - Electronic messages - Electronic messages (M) (M) - Basic rules - Basic rules (B) (B) - Specific rules - Specific rules (S) (S) - Application - Application (A) (A) Electronic commerce is the exchange of commercial information Electronic commerce is the exchange of commercial information through electronic means through electronic means UNCITRAL Model Law on Electronic Commerce, 1996 UNCITRAL Model Law on Electronic Commerce, 1996 UNCITRAL UNCITRAL United Nations Conference For International Trade Law United Nations Conference For International Trade Law “ “ Information :” Information :” everything which is tranfered by electronic everything which is tranfered by electronic technology, including but not only including: technology, including but not only including: + email, document files, data, excel files + email, document files, data, excel files + design, graphics, ads, + design, graphics, ads, + inquiries, orders, invoices, price lists, contracts + inquiries, orders, invoices, price lists, contracts + animated figures, movie, sound files + animated figures, movie, sound files UNCITRAL UNCITRAL United Nations Conference For International Trade Law United Nations Conference For International Trade Law “ “ Commerce” Commerce” is understood as widest meaning, including all the is understood as widest meaning, including all the issues originated from commercial relations, with or without issues originated from commercial relations, with or without contracts. Commercial relations includes, but not only include, the contracts. Commercial relations includes, but not only include, the following transactions: following transactions: + exchanges of products, services, representative, agent + exchanges of products, services, representative, agent + leasing, building, consultancy, enginnering + leasing, building, consultancy, enginnering + investment + investment + banking, insurance + banking, insurance + joint ventures and other business & industrial co-operations + joint ventures and other business & industrial co-operations + transportation of goods, people by seaway, airway, road, rail + transportation of goods, people by seaway, airway, road, rail 2 3 4 5 6 Historical marks of internet & ecommerce development Historical marks of internet & ecommerce development 10 July 2002 Stages of e-commerce development 3 major stages i-Commerce Information on the web Communication, negotiation, order, services (e-mail, chat, forum ) Payment, delivery as traditional commerce c-Business Integrating / Collaborating Collaborating inside the organization Integrating & connecting with parners t-Commerce E-contract (signing online) E-payment (online transaction) 1. 3. 2. 10 July 2002 Electronic Marketplaces Will Join People Together In Real Time eMatrix eMatrix manufacturer Distributors Suppliers Consolidators Express delivery Retailers Dealers Online stores [...]... transactions (e-retails) Banking Banking payment payment clearance 4 Delivery Credit card Amazon.com Amazon.com Ordering Distributions Distributions inventory inventory 3 5 Delivery Delivery sales sales Information systems Information systems coordination coordination contents contents deliver Go o Supply Partners Partners Salse Salse ordering sales comments 2 Author Author marketing marketing © 2001 Pigneur,... contracts - Vietnam marketplace participants 13% - Int’l marketplace participants 60% Application of Ecommerce in ImEx Levels of Ecom application of Im-Ex Companies - Daily transations by e-mails - Introduction through website - Participating in ecommerce - Promoting co’s website - Sending CD catalogues to customers - Establishing Ecom Portal of Associations - Linkage Portals - Registering in trade promotion... website - Introduction of Cos 97% - Introduction of products, services 98% - Ecommerce transactions 54% Source: Ecommerce Report, Vietnam 2005 Application of Ecommerce in Import-Export Managing the websites: - Company’s employees 44% - Out sorucing 56% Ratio of cos participating e-commerce portals - Participating Vietnam s portal 16% - Participating Int’l portal 20% Ratior of participants gaining contracts... Lausanne transport transport tracking tracking ds -re tur 6 n Customers Customers purchase purchase 1 Business model of DELL Gathering Orders and inform the suppliers 2 Install & Distribution 3 1 2 4 Delivery Order from Internet 4 Characters: - Low inventory, or no Some products are delivered directly from manufacturers speakers, external zip drivers ACCT 5922: E-Business Strategies and Processes –... Value Selection & Value Performance & Service Performance & Service Look & Feel Look & Feel commerce context Advertising & Incentives Advertising & Incentives Some Key Factors for Success in E-commerce Personal Attention Personal Attention communication customiza Community Relationships Community Relationships com Security & Reliability Security & Reliability connection Irwin/McGraw-Hill Copyright ©... compliance Seller Bolero Core Messaging Platform 12 Release of Trade Documents to the Buyer 12 Make Buyer ‘Holder’ of the Bill of Lading Title Registry   Internet user in ASEAN (2004) Japan : 75.000.000 Internet Users (2004) Ratio of Internet users in ASEAN (2004) Japanese Internet Users: 58.7 % population (2004) Ecommerce revenue – USA (2003) Application of Ecommerce – Vietnam 2005 Website: - Ratio of... law Customs law (amended 2005) Accounting law www.mot.gov.vn 5 Under law regulations • Decree on digital signatures, CA services • Decree on electronic transaction in finance and banking • Decree on e-government • Decree on managements of e-news, domain name, online ads, online business registration www.mot.gov.vn 6 Decree on E-commerce – E-contracting through electronic means – Conditions to participate... www.vnemart.com.vn – www.vietoffer.com – www.goodsonlines.com.vn www.mot.gov.vn / www.ecvn.gov.vn 15 Evaluation Ecommerce solutions • 7Cs model • ICET model • 4Ns model – Nhận thức – Nhân lực – Nối mạng – Nội dung www.mot.gov.vn / www.ecvn.gov.vn Perception People Connection Contents 16 Introduction to Information Systems James A O’Brien Eleventh Edition 17 e-Commerce Success Factors content Selection &... • E-Shops – www.golmart.com.vn – www.vinagifts.net – www.chibaoshop.com.vn – www.vdcsieuthi.com.vn • E-book stores – www.nhasachvn.com – www.tienphong-vdc.com.vn • Online services – www.nhacso.net – alofun.vietnamnet.vn www.mot.gov.vn / www.ecvn.gov.vn 14 Some E-marketplaces (ii) • International e-marketplaces – www.ec21.com – www.buyusa.com – www.alibaba.com • Vietnam e-marketplaces – www.ecvn.gov.vn...Infrastructure for Ecommerce st ne m a p- E y ICT infrastruture gnt c art noc- E i s d A enl n O i s ec a p t ekr a m B2 B l s not c u A i s es ahcr uP/ s e a S l Electronic Commerce Society: Laws, tax, IPR protection Human resource: perception, culture, habits www.mot.gov.vn / www.ecvn.gov.vn 11 Université de Lausanne SITE | AGENDA | FIN Participants in an e-commerce transactions . Department Foreign Trade University How to apply Information Technology(IT) for SMEs in Vietnam How to apply Information Technology(IT) for SMEs in Vietnam March. leasing, building, consultancy, enginnering + leasing, building, consultancy, enginnering + investment + investment + banking, insurance + banking, insurance +