Solution to improve service of transporting import and export goods of lotte vinatrans global logistics co , ltd (vietnam) CO , LTD

Being aware of the importance of air freight forwarding for thedevelopment of the economy, after practicing internship to learn aboutbusiness activities at Lotte Vinatrans Global Logisti

1 Reason to choose a topic.

In the era of industrialization and modernization, international trade is

an indispensable and important activity for the development of each country,transportation activities have also shown a great role in affirming its positionand capacity when doing business with other countries It can be said that themore attention is paid to foreign trade, the more effective the delivery anddelivery of goods are, the more the economy will develop

In line with this trend, many companies in Vietnam specializing inforwarding and logistics have in turn been born, marking a new development

of foreign trade in Vietnam In particular, Lotte Vinatrans Global LogisticsCo., Ltd (Vietnam) with 11 years of experience in the field of forwardingimport and export goods in Vietnam, is a typical example for professionalism,dynamism and creativity in the past The process of adaptation to thetransformation of the economy

In forwarding and exporting goods, air freight forwarding is very smallbut it plays a very important role because of the superiority of transport speedand safety Being aware of the importance of air freight forwarding for thedevelopment of the economy, after practicing internship to learn aboutbusiness activities at Lotte Vinatrans Global Logistics Co., Ltd., I would like

to choose tai: "Solution to improve service of transporting import and exportgoods of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) CO., LTD" asthe graduation thesis

2 Research purpose

The project aimed to better understand import and export cargotransport service activities, research key issues in the process and situation of

the operation performance, advantages and disadvantages that the companyencountered must be in the last time Since then proposed a number ofsolutions and recommendations to improve the company's transportationservices in the future, contributing to the development of the company.

3 Research subject and scope

The subject of the study is Lotte Vinatrans Global Logistics (Vietnam)CO., LTD because the topic of the research is the service of transportingimport and export goods at Lotte Vinatrans Global Logistics Co., Ltd

4 Research Methodology

The topic uses 3 main research methods:

- Methods of analysis: analysis of parameters and data related to thecompany to know the performance of the company, the results achieved by thecompany as well as parts that the company has not yet completed

- Statistical method: Find out statistics about the number of orders, targets on business, and norms of the transport service market

- Logic method: summarizing and assessing the operation situation as well as giving solutions based on science and practicality

5 Structure of the topical

The content of the internship report consists of 3 chapters:

Chapter 1: Rationale for transport services for import and export goods.Chapter 2: Actual situation of service of transporting import and exportgoods of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd LTD

Chapter 3: Some solutions to promote import and export cargotransport services of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd.LTD.

CHAPTER 1 THE RATIONALE OF TRANSPORT SERVICES FOR

IMPORT AND EXPORT GOODS 1.1 General overview of transport services for trading import and

export goods.

Transport is a human economic activity that aims to meet the need tomove objects from one place to another Objects to be moved can be people,goods, vehicles, tools

In the era of globalization, the demand for goods exchange betweencountries is growing, so the import and export freight transport service wasborn and became an indispensable part in the circulation process goods fromproduction to consumption Therefore, what is import and export transportservice ? What are the rights, obligations and responsibilities of the importand export cargo transport service provider?

1.1.1 Definition of import and export freight services

Services of transporting import and export goods are commercialacts, in which a transport service provider receives goods from aconsignor, prepares necessary documents, carries out customsprocedures, organizes transportation and warehousing, performingother services to deliver goods to the consignee under the consignee'sname

The freight forwarders may be hired by the exporter or importer,depending on the payment conditions With the rapid development oftechnology, it has helped the freight service become more and morespecialized and become an area of great interest

The field of international freight transport was born a long time ago,but it was officially marked by the establishment of VANSAI in Badilay,Switzerland This company was born with the role of performing forwardingand transporting import and export goods

The service of transporting import and export goods was born to helpgoods circulate quickly, safely, economically and reduce risks for both sellers

and buyers Means of transport are utilized to the fullest and effectively interms of both volume and weight, shortened rotation speed reduces the risk ofcosts and time In addition, when hiring the party to perform their owntransport services, both importers and exporters reduce unnecessary expensessuch as the cost of building warehouses, hiring vehicles and labor, withoutbeing able to make the most of.

1.1.2 The rights and obligations of service providers of import and export goods

a) Providers of transport services for import and export goods have the right:

The first, requires the tenant to provide the necessary information aboutthe goods to record on the waybill and be allowed to check the authenticity ofthe information provided by the customer

The second right, requires the tenant to pay all the charges, surcharges,transportation costs , has the right to claim compensation if the customerviolates the contract

Third, may refuse to transport the goods if the lessee does not deliverwithin the time specified in the contract, and reserves the right to request aninspection of the goods as necessary

b) Persons providing import and export cargo transport services have the obligations:

The first obligation, provide the right vehicle, at the right time, place, and delivery to the recipient in accordance with the contract

The second obligation, carry out the work of transporting, arranging, transporting, loading and unloading vehicles

Thirdly, if the cargo is damaged, lost, distorted or appears to be peeledoff, it must pay damages to the charterer, except in case of exemption fromcompensation due to the prior agreement or in the case of exemption fromcompensation according to law

1.1.3 Responsibilities of persons providing services of transporting import and export goods

The responsibilities of the service provider of import and export goodsare expressed through two subjects: the hirer and the law

For the lessee, the person providing the service of transporting importand export goods is responsible for ensuring the goods are transported to theright destination, at the right time, category, without being damaged, or anydamage with goods

For law, the person providing services of transporting import andexport goods shall make customs declaration, pay taxes and send goods forinspection in accordance with the provisions of law

1.2 Features of import and export freight services

1.2.1 Concept and characteristics of air transport services

Air transport service is a combination of economic and technicalfactors to exploit air transport effectively, this is the form of transportinggoods and parcels from one place to another a guest place by plane

Cargo transport is a nascent industry compared to other transportsectors At first it was born only for military purposes, but with the increasingdevelopment of technology, air transport has shown its role in transportingpassengers, goods and becoming an important sector for the world economy

in general for international trade in particular

Making the characteristics of the air transport industry with aircrafttransport means Goods transported by this route are usually perishable,rotten, live animals, letters, time-sensitive goods, emergency relief goods, andhigh-value goods be delivered immediately, and guarantee the lowest risk

Goods sent by air usually have small volume, small weight, but greatvalue Air transport ensures goods at low risk, ensures fast time so the freight

of this road is always the highest compared to other transport routes

Air transport plays an important role in the exchange between nations,and is a bridge between cultures among ethnic groups This is an importantlink to link transport modes with each other like air freight / sea freight, airfreight/ trucking

1.2.2 Concept and characteristics of sea transport services

Like air transport, sea transport is a collection of economic andtechnical factors to effectively exploit the shipping by sea, this is the form oftransporting goods and parcels from one place to another by ship

Sea freight was born in the 5th century BC, this is a form that cantransport all kinds of goods in international trade Transportation routes aremostly natural routes The shipping capacity of the ship is extremely large, itcan be considered to be the largest compared to other types of transport byroad

Sea transport has a large capacity, so it is suitable for transportinglarge, large tonnage goods that other types of transport cannot carry Theadvantage of this form of transportation is its low cost However, itsdisadvantage is that it is the most compared to other types of transport:shipping by sea depends very much on natural conditions, the speed of theship is still low, and the speed of rotation of the ship is also prolonged costlyand time-consuming, the risk of sea transport is very large: can be pirates,storms, natural disasters, high humidity makes goods perishable

1.2.3 Concept and characteristics of road transport services

Similar to air and sea transport, road transport is a collection ofeconomic and technical factors to effectively exploit the transportation ofroad vehicles, this is a form of cargo transportation goods, parcels from onelocation to another by road

There are many diverse types of road vehicles such as cars, trailers,container trucks, trains, etc

Goods sent by the rail transport service are usually raw materials,small-sized machinery, goods not folded in time This type of transportationhas the advantage of cheap cost, flexible transit time, but it has somedisadvantages of high risk, heavy dependence on road infrastructure, andnatural factors impact.

Road transport can cost extra expenses for tolls, parking fees thistype of expense is not borne by other types

1.3 Criteria for evaluating the quality of transport services for import and export goods

Transport services are assessed in the capacity of transportation, it isnot immutable as products and consumer goods Criteria for evaluating thequality of transport services for export and import goods:

 quickness and timeliness in transport: speed is assessed at theturnaround time of transport means, the turnaround time is as fast as possible.Timeliness is reflected in the goods arriving at the destination on time, which isvery important for import and export goods because it affects warehousing, carrental cost damage to businesses The carrier must make minimum shippingtime from the point of receipt to the point of delivery It depends on the means

of transport, the time of loading and unloading of goods, the time of servicefailure due to the influence of objective factors: weather, climate or theconnection of vehicles Download intermittent

 Ensuring safety for shipment during transport: the goods are notbroken, no loss of goods and the quality of goods is guaranteed as before

 Reliability of time and accuracy of location: ensure accuracy ofdelivery time and quality of goods transport services, ensure goods arrive in theright warehouse according to the contract

8

 Flexibility: when an unexpected problem arises, it is required to changethe mode of transport or place of discharge to suit the reality, requiring thecarrier to be very flexible to give directions conversion scheme to ensure asmooth shipment.

 Service price: good service quality always comes with a reasonable price, because it is the optimal choice of customers

1.4 Factors affecting import and export transport service activities.

1.4.1 Economic environment, import and export situation

The economic environment has a great influence on the operation ofthe business The volatility in the economy affects all businesses, but the level

of influence on each business is not the same When an economy is growing,despite fierce competition in the market, but business producers still findmany opportunities for development In contrast, when the economy weakens,unemployment increases, interest rates rise, sales decrease with the quantityand quality of services declining In such conditions, the competitiveness ofenterprises is very limited

Import and export cargo transportation service is a sector heavilyinfluenced by the overall development of Vietnam's economy, especiallyeconomic policy, GDP growth, operations and export-import efficiency.goods on the Vietnamese market With the development of foreign trade, thedemand for international cargo transportation will increase and thus theforwarding activities of import and export goods by sea will have a chance todevelop

Specifically, Vietnam's gross domestic product (GDP) in 2019achieved impressive results, economic growth in 2019 reached 7.02% TheGeneral Department of Customs has statistics on preliminary data, ending in

2019, the total import-export turnover of the country reached 517.26 billionUSD, up 7.6% (equivalent to an increase of 36.69 billion USD ) compared to

2018 In which, the value of exported goods reached US $ 264.19 billion, up

8.4% and imports reached US $ 253.07 billion, up 6.8% This result hascontributed to bring the country's trade surplus of goods in 2019 to a surplus

of 11.12 billion USD Thus, the total volume of import and export goods hasincreased, leading to an increase in the demand for international cargotransportation

1.4.2 Environment of competition

The competitiveness in the market has a great influence on the businessactivities of the business, affecting the profitability of the business Theperfect competitive environment is free to join and withdraw from the market.Businesses that enter the market and accept that the market price of thebusiness does not gain super profits, but only ordinary profits that correspond

to the opportunity cost of capital The more monopoly the market is, the morepower businesses have to control prices (raising selling prices or loweringbuying prices to gain super profits) In this market, the entry of enterprises isvery difficult Doing business in monopoly market or monopoly minority willbring high profit and great business efficiency for enterprises But this marketwill cause loss to society and not bring about socio-economic benefits

In our country, in the previous subsidized bureaucracy managementmechanism, market competition is distorted For a long time we sawcompetition as "big fish swallowing small fish" and only saw the negativeside of it In fact, competition is a two-headed mechanism, on the one hand, itpushes inefficient businesses to bankruptcy, on the other hand, it creates agood environment for businesses to master the "rules of the game" ofdevelopment Competition in the market among enterprises by economicsector is divided into 3 types:

- Competition among industries in freight services includes competitionbetween freight forwarding sectors by sea, air, rail and road Each industry has acompetitive advantage and has its own limitations

- Competition within the industry In essence, an extremely fiercecompetition between enterprises in the logistics industry Enterprises with morecompetitive advantages will gain more, gain more market share and vice versa.

In summary, in today's fierce competition environment, business owners arerequired to improve themselves, try in all areas, take advantage of theircompetitive advantage, service business activities most effectively

- Competition within the service of freight forwarding by sea In freightforwarding by sea, there are also many types such as freight forwarding works,project delivery, normal import and export goods

Unhealthy competition is the cause of the quality of import and exportfreight services Many units have appropriate positions at ports, airports,transportation companies have taken advantage of this to monopolize thebusiness of services, unilaterally set the price of services without customershaving the opportunity or the option

The government's policy of diversifying service providers in the markethas fueled competition in the industry Joint venture forwarders compete witheach other as well as compete with domestic transport service providers interms of service quality, delivery facilities and prices

1.4.3 Customers wishing to use import and export freight services

Previously, producers only focused on producing products or services,then considered selling those products and services Today, customers areseen as an important factor so business owners before production have tried tofind out the needs and tastes of customers, and closely follow that need to dobusiness In order to do business effectively and stand firm in a competitivemarket, businesses need to know which customers (owners of import andexport goods) have a need to transport goods, that is, determine the amount ofuse of customers line Customer's capacity depends on the type of serviceprovided, the number of consumers, the production and business situation of

the shipper and the relationship between the shipper and the business.

Business customers can be:

- Potential customers: may be individuals, businesses (goods owners ingeneral) participating in international trade but have never used the type ofservice of the business or those who have used it several times but stillwondering whether to continue or not

- Regular and regular customers of the enterprise are owners of goodswith long-term cooperation relationship who have used and used different types

of services of the enterprise

1.4.4 Mechanism of goods circulation - material and technical

facilities

As the trade develops, the amount of goods circulating and circulatingquickly increases the amount of warehousing goods but at the same time willreduce the time for renting warehouse for each shipment

Good, modern and appropriate technical and material facilities facilitatebusiness activities of forwarders Forwarding of import and export goods bysea is not less affected by the physical facilities of the seaport such as ports,ships, loading and unloading equipment Stemming from the demands of theincreasingly demanding development of high quality The amount of transportservices, this can not be effective when there is an outdated, inappropriateservice system

1.4.5 Cost of delivery

In Vietnam, there is currently no specific regulation of the competentauthorities on standard charge rates for delivery, which is mainly set by thedelivery units themselves Therefore, it is possible to divide delivery costs inVietnam into two parts: compulsory and incurred costs

This is part of the cost that import-export enterprises or authorizeddelivery agents pay to the delivery units when importing and exporting goods

1.4.5.1 Shipping charges

This is a business field requiring large investment, slow capitalrecovery and risky risks Therefore, in fact, the transport service businessfocuses on three objects: agents for shipping lines, aircraft, cars, trains -mainly to serve customers The second is: units and joint ventures, exportprocessing zones, and relatively high cost In addition, the third objectparticipating in the transport business is the private transportation enterpriseswith a large number of people, so the price is very low and competing withcustomers who are small import-export units of private or public.

For example, the transport cost from Noi Bai-Vinh Phuc of privatetransport companies is 300,000 VND/10 PL and 350,000 VND/15PL.However, the price is low about 30% for ASEAN countries and 45% for othercountries in the world

1.4.5.2 Loading and unloading fee

This is the cost that import, export or forwarding units must pay to theports or warehouse business units at the port This fee is relatively low Forexport products, if it is packed, the price is quite high, usually about1,000,000 VND to 1,200,000 VND / 10 PL and 2,000,000 VND / 15PL

For imported goods of VND 400,000 / 10PL and VND 600,000 / 15

PL, import and export goods owners actually have to pay another CFS (liftingand lowering fee) to forwarding companies as follows:

- Exporting goods is about VND 60,000 VND / 1CT

- Imported goods: about VND 300,000 VND /10 PL and 400,000 VND/15 PL

- Imported goods: about 200,000 VND to 500,000 VND / 1 shipment

1.4.5.4 Inspection fees

Collected by cargo inspection agencies with inconsistent levels, forexample at Vinacontrol as follows: tally fee: VND 420,000 / shipment,supervision fee: VND 200,000 / shipment

CIO fee: to be paid at the Vietnam Chamber of Commerce and Industry(VCCI) when applying for C / O and at the Ministry of Trade with C / O form

D With C/O form A, B, 0, T is VND 60,000 / set for members of VCCI andVND 80,000 / set for others With C / O form D: VND 60,000 / set

1.4.5.5 Charges for warehousing, port yard

According to the Ministry of Finance's decision, storage fee: USD 0.16/ ton - day Storage charge: USD 0.08 / ton - day Business units, portoperators based on market prices and the actual situation is adjusted to increase

or decrease 22% compared with the above-prescribed unit price

1.4.5.6 Quarantine fee:

To be collected at quarantine branches in each region

1.4.5.7 Forwarding service fee

Because the delivery market is so fierce today, delivery fees are oftenvery low or not shown in the offer and hidden in other fees called interestrates from working However, according to the normal level, it is prescribed

as follows:

Exported goods: about 250,000 VND to 500,000 VND / shipment

Imported goods: about 300,000 VND to 550,000 VND / shipment

This is a part of the cost that the import-export enterprises or authorizeddelivery agents pay to the import and export management agencies for theirgoods to be quickly released These costs have no invoices and receipts.Although it is called an optional fee, in fact most import-export or deliverybusinesses have to pay and be included in the cost of goods handling because

it determines the actual cost of the delivery service of yourself These

unnamed charges are the reason for Vietnam's delivery costs are often highand unstable compared to the region and the world.

1.4.6 Natural condition

Transportation service activities are greatly affected by naturalconditions But in the process of loading climate factors, weather such asstorms, hot and humid climate can affect the goods Therefore, the weather

is also one of the factors affecting import and export transport services

Above are some factors affecting service activities of transportingimport and export goods in Vietnam Based on these factors, we will go intomore limited issues and find solutions to improve the efficiency oftransportation services of Lotte Vinatrans Global Logistics Co., Ltd.(Vietnam)

1.5 Managing import and export goods delivery activities of the business.

1.5.1 Legal basis of forwarding of import and export goods

Enterprises' forwarding of import and export goods is governed bydomestic and international laws The Congress of Vietnam has issued anumber of documents regulating responsibility for the delivery and receipt ofgoods:

- Vietnam's Maritime Law No 95/2015/QH13 dated November 25,2015

- Vietnam Civil Aviation Law No 66/2006 / QH11 dated June 29,2006

- Commercial Law No 36/2005/QH11 dated June 14, 2005 Enterprisesimporting and exporting goods must also comply with international lawsincluding conventions, treaties and protocols Transport, insurance :

- In the field of goods trading, the 1980 United Nations Convention onthe purchase and sale of goods, which was signed in Vienna, is used to adjustinternational sales contracts When the parties select and specify in the

contract a reference under the Vienna Convention, the Convention will

govern the rights and obligations of the parties in the contract

- International treaties used in shipping contracts in the field of

maritime transport include:

+ The International Convention unifies a number of rules of the bill of lading - the Brussels Convention

+ Protocol to amend international conventions on some rules - The Hague Visby rules

GLOBAL LOGISTICS (VIETNAM) CO., LTD 2.1 Introduction about Lotte Vinatrans Global Logistics

(Vietnam)Co.,Ltd.

2.1.1 History of establishment and development of Lotte Vinatrans Global

Logistics (Vietnam) Co., Ltd

1 Special Drawing Eight

2 The Uniform Commercial Code

3 The Uniform Custom and Practice for Documentary Credit

Forerunner of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam), isHyundai Vinatrans Logistics Co., Ltd., a joint venture between HyundaiLogistics and foreign freight forwarder VINATRANS Huyndai VinatransLogistics Co., Ltd was established on July 4, 2008, and was renamed LotteVinatrans Global Logistics (Vietnam) Co., Ltd from March 28, 2017.

Full name: Lotte Vinatrans Global Logistics Co., Ltd (Vietnam)

Name in Vietnamese: LOTTE VINATRANS GLOBAL LOGISTICSTax code: 0305853161 (July 4, 2008)

Legal representative: Moon Sang Deok

of business, there are sustainable steps and become the main carrier for manyimport and export enterprises in the country

Currently, the company has 1 head office, 1 branch and representativeoffices in Vinh Phuc, Bac Ninh, Noi Bai In particular, Hanoi branch has therole of making decisions and advising the activities of the remaining offices

Branch: Hanoi Branch (17th Floor, Vinaconex Building, 9, Lot HH2.2Pham Hung Street, Me Tri Ward, Nam Tu Liem District, Hanoi)

Representative office:

• Representative office in Vinh Phuc: 6th Floor, Hoai Nam Building,

No 6, Hai Ba Trung Street, Hung Vuong Ward, Phuc Yen City, Vinh Phuc

• Representative office in Bac Ninh: 7th Floor, 39 Ly Thai To, VoCuong Ward, Bac Ninh City, Bac Ninh

• Representative office in Noi Bai: 4th floor, NTS building, Noi Baiinternational airport, Tan Phu village, Phu Cuong commune, Soc Son district,Hanoi.

Lotte Vinatrans Global Logistics (Vietnam) is a reputable logisticscompany, it always works hard to keep pace with the growth of the marketand the economy, as well such as the increasing demand in the field offreight forwarding The operating principle of the company is to constantlyimprove the quality of logistics services, best meet customer satisfaction

2.1.2 Business areas of the company

Business activities: Other supporting services related to transport, transport of goods by road, warehousing and storage of goods

2.1.3 Organizational structure, functions and duties of departments

Table 1:Organizational of Lotte Vinatrans Global Logistics

• Document Staff / Docs – Cus Department

• Accounting and administration Department

• Sale and Customer sevices Department

Building an appropriate organizational structure plays a very importantrole, and contributes positively to the efficiency of production and businessactivities, therefore Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) hascreate a simple machine, parts, departments do not overlap, but bring highworking efficiency, cost savings for the organization In the apparatus, themanagement board holds the highest power, is the person who makes alldecisions, the representative of the company involved in signing the contracts,and who is responsible before the law However, this apparatus still hasshortcomings, the specialization of its work leads to staffs having onlyexperience with the work in the department they are responsible for, withouthigh alignment, if a problem in a department that leads to the work of theentire affected company

Management board will decide all activities of the company according

to the policy set by the Board of Directors and is responsible for the status ofthe company's business operations The Board of Management is responsiblefor: managing all activities of the company, deciding the strategy, mediumand long-term development plan, the annual business development plan of thecompany; manage and supervise the company at the micro level includingfinance, human resources, service quality, operational processes, marketing,direct management and responsible for the departments in the company,finding customers New products for the company In addition, themanagement board is responsible for proposing the annual budget for theboard of directors to approve and manage the use of enterprise resourceswithin the given budget

The Fowarding Department has the largest number of staffs inthe company, 16 staffs at the Hanoi branch, besides the staff at the headoffice in Ho Chi Minh City, Vinh Phuc office and Bac Ninh office InFowarding Department is divided into three teams: Export Sea team,Sea team enter, Sea team.

Export Sea team: responsible for the following tasks:Supporting the business department in consulting prices and flightschedules for customers Book a flight through the airline to which themanagement has signed a contract or a fowarder to suit the shippingrequirements Make sure the goods will be sent to the right type (thereare some dangerous goods, the airline refuses to transport), the weight,number of packages, the volume at the prescribed level, making thefollowing documents: Master Bill , House Bill, Booking confirmation(this set of documents will be sent to foreign agents) Enter yourshipment information via the system provided by the customs Updateshipment information for customers and ensure shipments will bedelivered as scheduled Export Sea team is responsible for workingwith foreign airlines and agents (agents of exporting countries)

Import Sea team: responsible for the following tasks: Checkdocuments received from foreign agents (Shipping documents) andsend documents to customers Coordinate with trucking, customsclearance and operations-ops teams to get goods quickly, promptly andcarefully according to the customer's plan Constantly updated status,progress of the shipment as well as flight schedule Import Sea team isresponsible for working with foreign customers and agents (agents inimporting countries)

Sea team: Due to the nature of goods sent by sea, members ofthe sea team are not divided into export and import sea, but all sea teammembers will be responsible for both exports and imports by sea line.

• For exports, the duties of the sea team include: Assisting the salesdepartment in consulting freight rates and selecting the types of ships and trainssuitable to customers' needs; Book on the train carrier's journey Regularlyupdate shipment status for customers

and stakeholders Make sure your shipment is shipped on time

• For imported goods, the sea team is responsible for receiving thenotice from the foreign agent, in combination with the trucking andcustoms declaration department to pick up goods from the portaccording to the customer's plan

2.1.3.3 Trucking Department (car dispatcher).

After receiving a notice from the Fowarding department, the staff of thetrucking department will confirm the clearance from the declarationdepartment to arrange the car to be packed, loaded (exported) or picked upand transported to the warehouse in accordance plan (imported goods) Based

on the flight code for Sea cargo, CFS warehouse code, CY code for seafreight, to drive the car to the corresponding warehouse Drive the careffectively, appropriately, minimize costs incurred Regularly update the rates

of the garage To ensure goods are transported smoothly, on schedule, andpromptly record arising in the course of transportation Monitor and respondquickly and promptly the status of goods to customers and stakeholders Inaddition, the car operator is also responsible for making a list of freight costspurchased from outside and tracking liabilities with suppliers

2.1.3.4 Field department.

The operations-ops team works at Noi Bai office and Vinh Phuc office

• Field unit in Noi Bai: The task is to receive the customs clearancedeclaration and the list of barcodes with bar code from the section opening thedeclaration form to pick up goods from Noi Bai warehouse (import), putgoods into the warehouse (export goods ).

• The field Department at Vinh Phuc office is responsible for assistingthe customs department to clear the yellow channel declaration (present andsubmit the documents to the customs office to check the dossier) and the redchannel declaration (present) , submit paper documents and goods for customsinspection, support to transport goods to the designated location, registerprocedures for goods inspection)

Currently, Lotte Vinatrans does not have a operations-ops team at the seaport but uses services from other businesses depending on each customer

2.1.3.5 Customs declaration department.

After customers send documents, customs declarants will perform thedeclaration using the Ecuss software - electronic customs declaration, thenstream the declaration, coordinate with the field department to clear the sheet.declare, attach electronic signature documents to the customs declarationsoftware For goods, machinery and equipment subject to inspection, customsdeclarants shall send a written request for expertise, monitor the process andurge the parties to ensure expertise according to the schedule

Customs declarants must be knowledgeable about customs law, so theyalso have the duty to update and understand government decrees and circulars

on customs procedures, customs inspection and supervision, Import andexport duties Modify the declaration on the System for the following items ofsupporting system for additional declaration after customs clearance, orthrough the written request for amendment and supplement to the othercriteria at the request of customers

2.1.3.6 Accounting and administration department.

The accounting department has the function of advising the

management board on financial and accounting matters, and is

responsible for organizing the accounting work for the company

Mission:

• Accounting staff must regularly learn about state policies and

regulations on financial and accounting management such as tax

policies and accounting ordinances

• Urging the implementation and collection of debts Attendance,payroll for all staffs Instruct departments in the company to implementthe provisions related to the financial and accounting work Makingreports on business results, inventories, public funds and liabilities tothe Director regularly Establish and submit reports on the periodicalaccounting work in accordance with the state regulations; Check,review, prepare documents for finalization with the tax authorities.Keeping the system of accounting records and vouchers

2.1.3.7 Sales Department.

Sales department is responsible for maintaining relationships withcustomers, seeking new customers wishing to deliver download, regularlyupdate rates of shipping lines, airlines to notify customers, maintain closerelationships with foreign agents, cruise lines, airlines, get customer feedback

to research devise solutions to improve the translation quality, image of thecompany, make business plans and build specific solutions, proposals needed

to implement the plan

2.1.4 Human resource situation of the company

As of April 2019, Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd

in Hanoi branch has a total of 43 members As follows:

Cấp QUẢN LÝ yes 3 quản lý đó là:

 Name: 문문문– Choi Jae Han – Position: CEO

 Name: 문문문–Kim Jung Hack- Position: Manager

 Name: 문문문–Kong Tommy - Position: C.E.O secretary

The ACCOUNTING Department has 1 head and 6 staffs:

SEA FORWARDING Department has 1 manager and 4 staffs:

SEA FORWARDING Department has 1 head and 10 staffs:

The LOGISTICS Department has 1 head and 5 staffs:

Department: CUSTOMS has 1 manager and 3 staffs

NOI BAI SEAPORT OFFICE Department with 1 head and 4

staffs The VINH PHUC OFFICE department has 3 members

2.1.5 Business results of the company in the period of 2015—2019

The table below shows the business performance of Lotte Vinatrans

Global Logistics (Vietnam) Co., Ltd in the last four years, from 2015-2019

Table 2: Business results of the company in the period of 2015—2019

Figure 1:Business results of the company in the period of 2015—2019

Table 3:An overview of the company's business results for the period of 2015-2019

6 lợi nhuận trước thuế 1542 1598 56 3.6% 1663 65 4.1% 1753 90 5.4% 1868 115 6.6%

7 lợi nhuận sau thuế 1157 1199 42 3.6% 1247 48 4.0% 1315 68 5.5% 1410 95 7.2%

(Nguồn: Bộ phận kế toán và hành chính)

Through the report of business results of the company in the period of

2015-2019, we see that the revenue and profit of the company in this period

tend to improve continuously over the years

From 2015 to 2016, Lotte Vinatrans Global Logistics has promoted thesearch for new customers, the company has contracted and shipped as aregular partner to handle the transportation of some new customers such as:VINA KAILO LIMITED, Garment 10 JSC, Sanitary Wares Inax Giang VoCo., Ltd, Vien Tay Investment Trading Co., Ltd., Lotte Shopping PlazaVietnam Co., Ltd., E-TEL VIETNAM E-TEL JOINT STOCK COMPANY ,D&Q Jewelry Company Limited, Lg Display Vietnam Hai Phong CompanyLimited,, Vina Kailo Company Limited, SANSHA ELECTRICMFG.CO.,LTD; besides the main customers are Solum Vina Co., Ltd, MeikoElectronics Vietnam Co.,LTD

In 2016, revenue increased by 866 million dong, up 1.1% compared to

2015 Revenue increased resulting in the growth of after-tax profit Profitafter tax in 2016 increased by 42 million compared to 2015, equal to 3.6% ofprofit after tax in 2015

In 2017, revenue increased by 1,384 million, an increase of 1.8%compared to 2016 Revenue increased resulting in the growth of after-taxprofit Profit after tax in 2017 increased by 49 million compared to 2016,equaling 4.1% of profit after tax in 2016

In 2018, revenue increased by 1,411 million, an increase of 1.8%compared to 2017 The increase in revenue led to the growth of after-taxprofit Profit after tax in 2017 increased by 68 million compared to 2017,equal to 5.4% of profit after tax in 2017 With this activity, revenue hasincreased rapidly over the years

In 2019, the revenue increased by 1790 million, an increase of 2.2%compared to 2018 The increase in sales led to the growth of after-tax profit.Profit after tax in 2019 increased by 1410 million compared to 2018, equal to7.2% of profit after tax in 2018

The company's liabilities since 2016 increased by 2.6% compared to

2015 but from 2017 until now, the company's liabilities have decreased (in

2017, by 0.5% compared to 2016, in 2018 decreased by 2.2% compared to

2015 In 2017, 2019 decreased by 1.7% compared to 2018)

Increased revenue, reduced costs, impaired profits increased steadily

over the years In 2016, it increased by 3.6% compared to 2015, in 2017

increased by 4.1% compared to 2016, in 2018 increased by 5.4% compared to

2017, in 2019 increased by 6.6% compared to vwois in 2018 This shows that

the business plan The company's selection is quite good, taking advantage of

opportunities with potential customers in the market, trying to perfect the

service, to meet customer needs This is clearly shown in the chart below:

Figure 2: Revenue and profit of the company from 2015-2019