Solution to improve service of transporting import and export goods of lotte vinatrans global logistics co , ltd (vietnam) CO , LTD

Being aware of the importance of air freight forwarding for the development of the economy, after practicing internship to learn about business activities at Lotte Vinatrans Global Logis

INTRODUCTION

1 Reason to choose a topic

In the era of industrialization and modernization, international trade is

an indispensable and important activity for the development of each country, transportation activities have also shown a great role in affirming its position and capacity when doing business with other countries It can be said that the more attention is paid to foreign trade, the more effective the delivery and delivery of goods are, the more the economy will develop

In line with this trend, many companies in Vietnam specializing in forwarding and logistics have in turn been born, marking a new development

of foreign trade in Vietnam In particular, Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) with 11 years of experience in the field of forwarding import and export goods in Vietnam, is a typical example for professionalism, dynamism and creativity in the past The process of adaptation to the transformation of the economy

In forwarding and exporting goods, air freight forwarding is very small but it plays a very important role because of the superiority of transport speed and safety Being aware of the importance of air freight forwarding for the development of the economy, after practicing internship to learn about business activities at Lotte Vinatrans Global Logistics Co., Ltd., I would like

to choose tai: "Solution to improve service of transporting import and export goods of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) CO., LTD" as the graduation thesis

2 Research purpose

The project aimed to better understand import and export cargo transport service activities, research key issues in the process and situation of

the operation performance, advantages and disadvantages that the company encountered must be in the last time Since then proposed a number of solutions and recommendations to improve the company's transportation services in the future, contributing to the development of the company

3 Research subject and scope

The subject of the study is Lotte Vinatrans Global Logistics (Vietnam) CO., LTD because the topic of the research is the service of transporting import and export goods at Lotte Vinatrans Global Logistics Co., Ltd

4 Research Methodology

The topic uses 3 main research methods:

- Methods of analysis: analysis of parameters and data related to the company to know the performance of the company, the results achieved by the company as well as parts that the company has not yet completed

- Statistical method: Find out statistics about the number of orders, targets on business, and norms of the transport service market

- Logic method: summarizing and assessing the operation situation as well as giving solutions based on science and practicality

5 Structure of the topical

The content of the internship report consists of 3 chapters:

Chapter 1: Rationale for transport services for import and export goods

Chapter 2: Actual situation of service of transporting import and export goods of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd LTD

Chapter 3: Some solutions to promote import and export cargo transport services of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd LTD

CHAPTER 1 THE RATIONALE OF TRANSPORT SERVICES FOR IMPORT AND

EXPORT GOODS 1.1 General overview of transport services for trading import and

export goods

Transport is a human economic activity that aims to meet the need to move objects from one place to another Objects to be moved can be people, goods, vehicles, tools

In the era of globalization, the demand for goods exchange between countries is growing, so the import and export freight transport service was born and became an indispensable part in the circulation process goods from production to consumption Therefore, what is import and export transport service ? What are the rights, obligations and responsibilities of the import and export cargo transport service provider?

1.1.1 Definition of import and export freight services

Services of transporting import and export goods are commercial acts, in which a transport service provider receives goods from a consignor, prepares necessary documents, carries out customs procedures, organizes transportation and warehousing, performing other services to deliver goods to the consignee under the consignee's name

The freight forwarders may be hired by the exporter or importer, depending on the payment conditions With the rapid development of technology, it has helped the freight service become more and more specialized and become an area of great interest

The field of international freight transport was born a long time ago, but it was officially marked by the establishment of VANSAI in Badilay, Switzerland This company was born with the role of performing forwarding and transporting import and export goods

The service of transporting import and export goods was born to help goods circulate quickly, safely, economically and reduce risks for both sellers

and buyers Means of transport are utilized to the fullest and effectively in terms of both volume and weight, shortened rotation speed reduces the risk of costs and time In addition, when hiring the party to perform their own transport services, both importers and exporters reduce unnecessary expenses such as the cost of building warehouses, hiring vehicles and labor, without being able to make the most of

1.1.2 The rights and obligations of service providers of import and export goods

a) Providers of transport services for import and export goods have the right:

The first, requires the tenant to provide the necessary information about the goods to record on the waybill and be allowed to check the authenticity of the information provided by the customer

The second right, requires the tenant to pay all the charges, surcharges, transportation costs , has the right to claim compensation if the customer violates the contract

Third, may refuse to transport the goods if the lessee does not deliver within the time specified in the contract, and reserves the right to request an inspection of the goods as necessary

b) Persons providing import and export cargo transport services have the obligations:

The first obligation, provide the right vehicle, at the right time, place, and delivery to the recipient in accordance with the contract

The second obligation, carry out the work of transporting, arranging, transporting, loading and unloading vehicles

Thirdly, if the cargo is damaged, lost, distorted or appears to be peeled off, it must pay damages to the charterer, except in case of exemption from compensation due to the prior agreement or in the case of exemption from compensation according to law

1.1.3 Responsibilities of persons providing services of transporting import and export goods

The responsibilities of the service provider of import and export goods are expressed through two subjects: the hirer and the law

For the lessee, the person providing the service of transporting import and export goods is responsible for ensuring the goods are transported to the right destination, at the right time, category, without being damaged, or any damage with goods

For law, the person providing services of transporting import and export goods shall make customs declaration, pay taxes and send goods for inspection in accordance with the provisions of law

1.2 Features of import and export freight services

1.2.1 Concept and characteristics of air transport services

Air transport service is a combination of economic and technical factors to exploit air transport effectively, this is the form of transporting goods and parcels from one place to another a guest place by plane

Cargo transport is a nascent industry compared to other transport sectors At first it was born only for military purposes, but with the increasing development of technology, air transport has shown its role in transporting passengers, goods and becoming an important sector for the world economy

in general for international trade in particular

Making the characteristics of the air transport industry with aircraft transport means Goods transported by this route are usually perishable, rotten, live animals, letters, time-sensitive goods, emergency relief goods, and high-value goods be delivered immediately, and guarantee the lowest risk

Goods sent by air usually have small volume, small weight, but great value Air transport ensures goods at low risk, ensures fast time so the freight

of this road is always the highest compared to other transport routes

Air transport plays an important role in the exchange between nations, and is a bridge between cultures among ethnic groups This is an important link to link transport modes with each other like air freight / sea freight, air freight/ trucking

1.2.2 Concept and characteristics of sea transport services

Like air transport, sea transport is a collection of economic and technical factors to effectively exploit the shipping by sea, this is the form of transporting goods and parcels from one place to another by ship

Sea freight was born in the 5th century BC, this is a form that can transport all kinds of goods in international trade Transportation routes are mostly natural routes The shipping capacity of the ship is extremely large, it can be considered to be the largest compared to other types of transport by road

Sea transport has a large capacity, so it is suitable for transporting large, large tonnage goods that other types of transport cannot carry The advantage of this form of transportation is its low cost However, its disadvantage is that it is the most compared to other types of transport: shipping by sea depends very much on natural conditions, the speed of the ship is still low, and the speed of rotation of the ship is also prolonged costly and time-consuming, the risk of sea transport is very large: can be pirates, storms, natural disasters, high humidity makes goods perishable

1.2.3 Concept and characteristics of road transport services

Similar to air and sea transport, road transport is a collection of economic and technical factors to effectively exploit the transportation of road vehicles, this is a form of cargo transportation goods, parcels from one location to another by road

There are many diverse types of road vehicles such as cars, trailers, container trucks, trains, etc

Goods sent by the rail transport service are usually raw materials, small-sized machinery, goods not folded in time This type of transportation has the advantage of cheap cost, flexible transit time, but it has some disadvantages of high risk, heavy dependence on road infrastructure, and natural factors impact

Road transport can cost extra expenses for tolls, parking fees this type of expense is not borne by other types

1.3 Criteria for evaluating the quality of transport services for import and export goods

Transport services are assessed in the capacity of transportation, it is not immutable as products and consumer goods Criteria for evaluating the quality of transport services for export and import goods:

 quickness and timeliness in transport: speed is assessed at the turnaround time of transport means, the turnaround time is as fast as possible Timeliness is reflected in the goods arriving at the destination

on time, which is very important for import and export goods because it affects warehousing, car rental cost damage to businesses The carrier must make minimum shipping time from the point of receipt to the point of delivery It depends on the means of transport, the time of loading and unloading of goods, the time of service failure due to the influence of objective factors: weather, climate or the connection of vehicles Download intermittent

 Ensuring safety for shipment during transport: the goods are not broken, no loss of goods and the quality of goods is guaranteed as before

 Reliability of time and accuracy of location: ensure accuracy of delivery time and quality of goods transport services, ensure goods arrive in the right warehouse according to the contract

 Flexibility: when an unexpected problem arises, it is required to change the mode of transport or place of discharge to suit the reality, requiring the carrier to be very flexible to give directions conversion scheme to ensure a smooth shipment

 Service price: good service quality always comes with a reasonable price, because it is the optimal choice of customers

1.4 Factors affecting import and export transport service activities

1.4.1 Economic environment, import and export situation

The economic environment has a great influence on the operation of the business The volatility in the economy affects all businesses, but the level of influence on each business is not the same When an economy is growing, despite fierce competition in the market, but business producers still find many opportunities for development In contrast, when the economy weakens, unemployment increases, interest rates rise, sales decrease with the quantity and quality of services declining In such conditions, the competitiveness of enterprises is very limited

Import and export cargo transportation service is a sector heavily influenced by the overall development of Vietnam's economy, especially economic policy, GDP growth, operations and export-import efficiency goods on the Vietnamese market With the development of foreign trade, the demand for international cargo transportation will increase and thus the forwarding activities of import and export goods by sea will have a chance to develop

Specifically, Vietnam's gross domestic product (GDP) in 2019 achieved impressive results, economic growth in 2019 reached 7.02% The General Department of Customs has statistics on preliminary data, ending in

2019, the total import-export turnover of the country reached 517.26 billion USD, up 7.6% (equivalent to an increase of 36.69 billion USD ) compared to

2018 In which, the value of exported goods reached US $ 264.19 billion, up

8.4% and imports reached US $ 253.07 billion, up 6.8% This result has contributed to bring the country's trade surplus of goods in 2019 to a surplus

of 11.12 billion USD Thus, the total volume of import and export goods has increased, leading to an increase in the demand for international cargo transportation

1.4.2 Environment of competition

The competitiveness in the market has a great influence on the business activities of the business, affecting the profitability of the business The perfect competitive environment is free to join and withdraw from the market Businesses that enter the market and accept that the market price of the business does not gain super profits, but only ordinary profits that correspond

to the opportunity cost of capital The more monopoly the market is, the more power businesses have to control prices (raising selling prices or lowering buying prices to gain super profits) In this market, the entry of enterprises is very difficult Doing business in monopoly market or monopoly minority will bring high profit and great business efficiency for enterprises But this market will cause loss to society and not bring about socio-economic benefits

In our country, in the previous subsidized bureaucracy management mechanism, market competition is distorted For a long time we saw competition as "big fish swallowing small fish" and only saw the negative side of it In fact, competition is a two-headed mechanism, on the one hand, it pushes inefficient businesses to bankruptcy, on the other hand, it creates a good environment for businesses to master the "rules of the game" of development Competition in the market among enterprises by economic sector is divided into 3 types:

- Competition among industries in freight services includes competition between freight forwarding sectors by sea, air, rail and road Each industry has a competitive advantage and has its own limitations

- Competition within the industry In essence, an extremely fierce competition between enterprises in the logistics industry Enterprises with more competitive advantages will gain more, gain more market share and vice versa In summary, in today's fierce competition environment, business owners are required to improve themselves, try in all areas, take advantage of their competitive advantage, service business activities most effectively

- Competition within the service of freight forwarding by sea In freight forwarding by sea, there are also many types such as freight forwarding works, project delivery, normal import and export goods

Unhealthy competition is the cause of the quality of import and export freight services Many units have appropriate positions at ports, airports, transportation companies have taken advantage of this to monopolize the business of services, unilaterally set the price of services without customers having the opportunity or the option

The government's policy of diversifying service providers in the market has fueled competition in the industry Joint venture forwarders compete with each other as well as compete with domestic transport service providers in terms of service quality, delivery facilities and prices

1.4.3 Customers wishing to use import and export freight services

Previously, producers only focused on producing products or services, then considered selling those products and services Today, customers are seen as an important factor so business owners before production have tried to find out the needs and tastes of customers, and closely follow that need to do business In order to do business effectively and stand firm in a competitive market, businesses need to know which customers (owners of import and export goods) have a need to transport goods, that is, determine the amount of use of customers line Customer's capacity depends on the type of service provided, the number of consumers, the production and business situation of

the shipper and the relationship between the shipper and the business Business customers can be:

- Potential customers: may be individuals, businesses (goods owners in general) participating in international trade but have never used the type of service of the business or those who have used it several times but still wondering whether to continue or not

- Regular and regular customers of the enterprise are owners of goods with long-term cooperation relationship who have used and used different types of services of the enterprise

1.4.4 Mechanism of goods circulation - material and technical facilities

As the trade develops, the amount of goods circulating and circulating quickly increases the amount of warehousing goods but at the same time will reduce the time for renting warehouse for each shipment

Good, modern and appropriate technical and material facilities facilitate business activities of forwarders Forwarding of import and export goods by sea is not less affected by the physical facilities of the seaport such as ports, ships, loading and unloading equipment Stemming from the demands of the increasingly demanding development of high quality The amount of transport services, this can not be effective when there is an outdated, inappropriate service system

1.4.5 Cost of delivery

In Vietnam, there is currently no specific regulation of the competent authorities on standard charge rates for delivery, which is mainly set by the delivery units themselves Therefore, it is possible to divide delivery costs in Vietnam into two parts: compulsory and incurred costs

This is part of the cost that import-export enterprises or authorized delivery agents pay to the delivery units when importing and exporting goods

1.4.5.1 Shipping charges

This is a business field requiring large investment, slow capital recovery and risky risks Therefore, in fact, the transport service business focuses on three objects: agents for shipping lines, aircraft, cars, trains - mainly to serve customers The second is: units and joint ventures, export processing zones, and relatively high cost In addition, the third object participating in the transport business is the private transportation enterprises with a large number of people, so the price is very low and competing with customers who are small import-export units of private or public

For example, the transport cost from Noi Bai-Vinh Phuc of private transport companies is 300,000 VND/10 PL and 350,000 VND/15PL However, the price is low about 30% for ASEAN countries and 45% for other countries in the world

1.4.5.2 Loading and unloading fee

This is the cost that import, export or forwarding units must pay to the ports or warehouse business units at the port This fee is relatively low For export products, if it is packed, the price is quite high, usually about 1,000,000 VND to 1,200,000 VND / 10 PL and 2,000,000 VND / 15PL

For imported goods of VND 400,000 / 10PL and VND 600,000 / 15

PL, import and export goods owners actually have to pay another CFS (lifting and lowering fee) to forwarding companies as follows:

- Exporting goods is about VND 60,000 VND / 1CT

- Imported goods: about VND 300,000 VND /10 PL and 400,000 VND/15 PL

Document fee, bill of lading fee or DIO fee

- Exported goods: about 200,000 VND

- Imported goods: about 200,000 VND to 500,000 VND / 1 shipment

1.4.5.4 Inspection fees

Collected by cargo inspection agencies with inconsistent levels, for example at Vinacontrol as follows: tally fee: VND 420,000 / shipment, supervision fee: VND 200,000 / shipment

CIO fee: to be paid at the Vietnam Chamber of Commerce and Industry (VCCI) when applying for C / O and at the Ministry of Trade with C / O form

D With C/O form A, B, 0, T is VND 60,000 / set for members of VCCI and VND 80,000 / set for others With C / O form D: VND 60,000 / set

1.4.5.5 Charges for warehousing, port yard

According to the Ministry of Finance's decision, storage fee: USD 0.16 / ton - day Storage charge: USD 0.08 / ton - day Business units, port operators based on market prices and the actual situation is adjusted to increase or decrease 22% compared with the above-prescribed unit price

1.4.5.6 Quarantine fee:

To be collected at quarantine branches in each region

1.4.5.7 Forwarding service fee

Because the delivery market is so fierce today, delivery fees are often very low or not shown in the offer and hidden in other fees called interest rates from working However, according to the normal level, it is prescribed

as follows:

Exported goods: about 250,000 VND to 500,000 VND / shipment

Imported goods: about 300,000 VND to 550,000 VND / shipment

This is a part of the cost that the import-export enterprises or authorized delivery agents pay to the import and export management agencies for their goods to be quickly released These costs have no invoices and receipts Although it is called an optional fee, in fact most import-export or delivery businesses have to pay and be included in the cost of goods handling because

it determines the actual cost of the delivery service of yourself These

unnamed charges are the reason for Vietnam's delivery costs are often high and unstable compared to the region and the world

1.4.6 Natural condition

Transportation service activities are greatly affected by natural conditions But in the process of loading climate factors, weather such as storms, hot and humid climate can affect the goods Therefore, the weather

is also one of the factors affecting import and export transport services

Above are some factors affecting service activities of transporting import and export goods in Vietnam Based on these factors, we will go into more limited issues and find solutions to improve the efficiency of transportation services of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam)

1.5 Managing import and export goods delivery activities of the business

1.5.1 Legal basis of forwarding of import and export goods

Enterprises' forwarding of import and export goods is governed by domestic and international laws The Congress of Vietnam has issued a number of documents regulating responsibility for the delivery and receipt of goods:

- Vietnam's Maritime Law No 95/2015/QH13 dated November 25,

- In the field of goods trading, the 1980 United Nations Convention on the purchase and sale of goods, which was signed in Vienna, is used to adjust international sales contracts When the parties select and specify in the

contract a reference under the Vienna Convention, the Convention will govern the rights and obligations of the parties in the contract

- International treaties used in shipping contracts in the field of maritime transport include:

+ The International Convention unifies a number of rules of the bill of lading - the Brussels Convention

+ Protocol to amend international conventions on some rules - The Hague Visby rules

GLOBAL LOGISTICS (VIETNAM) CO., LTD 2.1 Introduction about Lotte Vinatrans Global Logistics

(Vietnam)Co.,Ltd

2.1.1 History of establishment and development of Lotte Vinatrans Global

Logistics (Vietnam) Co., Ltd

Forerunner of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam), is Hyundai Vinatrans Logistics Co., Ltd., a joint venture between Hyundai Logistics and foreign freight forwarder VINATRANS Huyndai Vinatrans Logistics Co., Ltd was established on July 4, 2008, and was renamed Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd from March 28, 2017

Full name: Lotte Vinatrans Global Logistics Co., Ltd (Vietnam)

Name in Vietnamese: LOTTE VINATRANS GLOBAL LOGISTICS Tax code: 0305853161 (July 4, 2008)

Legal representative: Moon Sang Deok

of business, there are sustainable steps and become the main carrier for many import and export enterprises in the country

Currently, the company has 1 head office, 1 branch and representative offices in Vinh Phuc, Bac Ninh, Noi Bai In particular, Hanoi branch has the role of making decisions and advising the activities of the remaining offices

Branch: Hanoi Branch (17th Floor, Vinaconex Building, 9, Lot HH2.2 Pham Hung Street, Me Tri Ward, Nam Tu Liem District, Hanoi)

Representative office:

• Representative office in Vinh Phuc: 6th Floor, Hoai Nam Building,

No 6, Hai Ba Trung Street, Hung Vuong Ward, Phuc Yen City, Vinh Phuc

• Representative office in Bac Ninh: 7th Floor, 39 Ly Thai To, Vo Cuong Ward, Bac Ninh City, Bac Ninh

• Representative office in Noi Bai: 4th floor, NTS building, Noi Bai international airport, Tan Phu village, Phu Cuong commune, Soc Son district, Hanoi

Lotte Vinatrans Global Logistics (Vietnam) is a reputable logistics company, it always works hard to keep pace with the growth of the market and the economy, as well such as the increasing demand in the field of freight forwarding The operating principle of the company is to constantly improve the quality of logistics services, best meet customer satisfaction

2.1.2 Business areas of the company

Business activities: Other supporting services related to transport, transport of goods by road, warehousing and storage of goods

2.1.3 Organizational structure, functions and duties of departments

Table 1:Organizational of Lotte Vinatrans Global Logistics

• Document Staff / Docs – Cus Department

• Accounting and administration Department

• Sale and Customer sevices Department

Building an appropriate organizational structure plays a very important role, and contributes positively to the efficiency of production and business activities, therefore Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) has create a simple machine, parts, departments do not overlap, but bring high working efficiency, cost savings for the organization In the apparatus, the management board holds the highest power, is the person who makes all decisions, the representative of the company involved in signing the contracts, and who is responsible before the law However, this apparatus still has shortcomings, the specialization of its work leads to staffs having only experience with the work in the department they are responsible for, without high alignment, if a problem in a department that leads to the work of the entire affected company

Management board will decide all activities of the company according

to the policy set by the Board of Directors and is responsible for the status of the company's business operations The Board of Management is responsible for: managing all activities of the company, deciding the strategy, medium and long-term development plan, the annual business development plan of the company; manage and supervise the company at the micro level including finance, human resources, service quality, operational processes, marketing, direct management and responsible for the departments in the company, finding customers New products for the company In addition, the management board is responsible for proposing the annual budget for the board of directors to approve and manage the use of enterprise resources within the given budget

The Fowarding Department has the largest number of staffs in the company, 16 staffs at the Hanoi branch, besides the staff at the head office in Ho Chi Minh City, Vinh Phuc office and Bac Ninh office In Fowarding Department is divided into three teams: Export Sea team, Sea team enter, Sea team

Export Sea team: responsible for the following tasks: Supporting the business department in consulting prices and flight schedules for customers Book a flight through the airline to which the management has signed a contract or a fowarder to suit the shipping requirements Make sure the goods will be sent to the right type (there are some dangerous goods, the airline refuses to transport), the weight, number of packages, the volume at the prescribed level, making the following documents: Master Bill , House Bill, Booking confirmation (this set of documents will be sent to foreign agents) Enter your shipment information via the system provided by the customs Update shipment information for customers and ensure shipments will be delivered as scheduled Export Sea team is responsible for working with foreign airlines and agents (agents of exporting countries)

Import Sea team: responsible for the following tasks: Check documents received from foreign agents (Shipping documents) and send documents to customers Coordinate with trucking, customs clearance and operations-ops teams to get goods quickly, promptly and carefully according to the customer's plan Constantly updated status, progress of the shipment as well as flight schedule Import Sea team is responsible for working with foreign customers and agents (agents in importing countries)

Sea team: Due to the nature of goods sent by sea, members

of the sea team are not divided into export and import sea, but all sea team members will be responsible for both exports and imports

by sea line

• For exports, the duties of the sea team include: Assisting the sales department in consulting freight rates and selecting the types of ships and trains suitable to customers' needs; Book on the train carrier's journey Regularly update shipment status for customers and stakeholders Make sure your shipment is shipped on time

• For imported goods, the sea team is responsible for receiving the notice from the foreign agent, in combination with the trucking and customs declaration department to pick up goods from the port according to the customer's plan

2.1.3.3 Trucking Department (car dispatcher)

After receiving a notice from the Fowarding department, the staff of the trucking department will confirm the clearance from the declaration department to arrange the car to be packed, loaded (exported) or picked up and transported to the warehouse in accordance plan (imported goods) Based

on the flight code for Sea cargo, CFS warehouse code, CY code for sea freight, to drive the car to the corresponding warehouse Drive the car effectively, appropriately, minimize costs incurred Regularly update the rates

of the garage To ensure goods are transported smoothly, on schedule, and promptly record arising in the course of transportation Monitor and respond quickly and promptly the status of goods to customers and stakeholders In addition, the car operator is also responsible for making a list of freight costs purchased from outside and tracking liabilities with suppliers

2.1.3.4 Field department

The operations-ops team works at Noi Bai office and Vinh Phuc office

• Field unit in Noi Bai: The task is to receive the customs clearance declaration and the list of barcodes with bar code from the section opening the declaration form to pick up goods from Noi Bai warehouse (import), put goods into the warehouse (export goods )

• The field Department at Vinh Phuc office is responsible for assisting the customs department to clear the yellow channel declaration (present and submit the documents to the customs office to check the dossier) and the red channel declaration (present) , submit paper documents and goods for customs inspection, support to transport goods to the designated location, register procedures for goods inspection)

Currently, Lotte Vinatrans does not have a operations-ops team at the seaport but uses services from other businesses depending on each customer

2.1.3.5 Customs declaration department

After customers send documents, customs declarants will perform the declaration using the Ecuss software - electronic customs declaration, then stream the declaration, coordinate with the field department to clear the sheet declare, attach electronic signature documents to the customs declaration software For goods, machinery and equipment subject to inspection, customs declarants shall send a written request for expertise, monitor the process and urge the parties to ensure expertise according to the schedule

Customs declarants must be knowledgeable about customs law, so they also have the duty to update and understand government decrees and circulars

on customs procedures, customs inspection and supervision, Import and export duties Modify the declaration on the System for the following items of supporting system for additional declaration after customs clearance, or through the written request for amendment and supplement to the other criteria at the request of customers

2.1.3.6 Accounting and administration department

The accounting department has the function of advising the management board on financial and accounting matters, and is responsible for organizing the accounting work for the company

Mission:

• Accounting staff must regularly learn about state policies and regulations on financial and accounting management such as tax policies and accounting ordinances

• Urging the implementation and collection of debts Attendance, payroll for all staffs Instruct departments in the company to implement the provisions related to the financial and accounting work Making reports on business results, inventories, public funds and liabilities to the Director regularly Establish and submit reports on the periodical accounting work in accordance with the state regulations; Check, review, prepare documents for finalization with the tax authorities Keeping the system of accounting records and vouchers

2.1.3.7 Sales Department

Sales department is responsible for maintaining relationships with customers, seeking new customers wishing to deliver download, regularly update rates of shipping lines, airlines to notify customers, maintain close relationships with foreign agents, cruise lines, airlines, get customer feedback

to research devise solutions to improve the translation quality, image of the company, make business plans and build specific solutions, proposals needed

to implement the plan

2.1.4 Human resource situation of the company

As of April 2019, Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd

in Hanoi branch has a total of 43 members As follows:

Cấp QUẢN LÝ yes 3 quản lý đó là:

 Name: 문상덕– Choi Jae Han – Position: CEO

 Name: 김정학–Kim Jung Hack- Position: Manager

 Name: 공용우–Kong Tommy - Position: C.E.O secretary

The ACCOUNTING Department has 1 head and 6 staffs:

SEA FORWARDING Department has 1 manager and 4 staffs:

SEA FORWARDING Department has 1 head and 10 staffs:

The LOGISTICS Department has 1 head and 5 staffs:

Department: CUSTOMS has 1 manager and 3 staffs

NOI BAI SEAPORT OFFICE Department with 1 head and 4 staffs

The VINH PHUC OFFICE department has 3 members

2.1.5 Business results of the company in the period of 2015—2019

The table below shows the business performance of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd in the last four years, from 2015-2019

Table 2: Business results of the company in the period of 2015—2019

STT chỉ tiêu năm 2015 năm 2016 năm 2017 năm 2018 năm 2019

Figure 1:Business results of the company in the period of 2015—2019

Table 3:An overview of the company's business results for the period of 2015-2019

(Nguồn: Bộ phận kế toán và hành chính)

Through the report of business results of the company in the period of

2015-2019, we see that the revenue and profit of the company in this period

tend to improve continuously over the years

6 lợi nhuận trước thuế 1542 1598 56 3.6% 1663 65 4.1% 1753 90 5.4% 1868 115 6.6%

7 lợi nhuận sau thuế 1157 1199 42 3.6% 1247 48 4.0% 1315 68 5.5% 1410 95 7.2%

so với năm 2015 so với năm 2016 so với năm 2017 so với năm 2018

năm 2019

2

From 2015 to 2016, Lotte Vinatrans Global Logistics has promoted the search for new customers, the company has contracted and shipped as a regular partner to handle the transportation of some new customers such as: VINA KAILO LIMITED, Garment 10 JSC, Sanitary Wares Inax Giang Vo Co., Ltd, Vien Tay Investment Trading Co., Ltd., Lotte Shopping Plaza Vietnam Co., Ltd., E-TEL VIETNAM E-TEL JOINT STOCK COMPANY , D&Q Jewelry Company Limited, Lg Display Vietnam Hai Phong Company Limited,, Vina Kailo Company Limited, SANSHA ELECTRIC MFG.CO.,LTD; besides the main customers are Solum Vina Co., Ltd, Meiko Electronics Vietnam Co.,LTD

In 2016, revenue increased by 866 million dong, up 1.1% compared to

2015 Revenue increased resulting in the growth of after-tax profit Profit after tax in 2016 increased by 42 million compared to 2015, equal to 3.6% of profit after tax in 2015

In 2017, revenue increased by 1,384 million, an increase of 1.8% compared to 2016 Revenue increased resulting in the growth of after-tax profit Profit after tax in 2017 increased by 49 million compared to 2016, equaling 4.1% of profit after tax in 2016

In 2018, revenue increased by 1,411 million, an increase of 1.8% compared to 2017 The increase in revenue led to the growth of after-tax profit Profit after tax in 2017 increased by 68 million compared to 2017, equal to 5.4% of profit after tax in 2017 With this activity, revenue has increased rapidly over the years

In 2019, the revenue increased by 1790 million, an increase of 2.2% compared to 2018 The increase in sales led to the growth of after-tax profit Profit after tax in 2019 increased by 1410 million compared to 2018, equal to 7.2% of profit after tax in 2018

The company's liabilities since 2016 increased by 2.6% compared to

2015 but from 2017 until now, the company's liabilities have decreased (in