Business english book ( tiếng anh thương mại)

2 kiss I shake hands Some people don’t unless they are in a romantic relationship.. Student A: Give advice to your colleague about how to: • greet a client • shake hands • say goodbye M

Express Publishing

Published by Express Publishing

Liberty House, Greenham Business Park, Newbury,

Design and Illustration © Express Publishing, 2011

Color Illustrations: Victor © Express Publishing, 2011

First published 2011

Made in EU

All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, photocopying, or otherwise, without the prior written permission of the publishers

This book is not meant to be changed in any way

Every effort has been made to trace all the copyright holders If any have been inadvertently

overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

Business

Emash

Jeff Zeter

Express Publishing

Table of Contents

Unit 1 - Greetings and goodbyes 4 Unit 2 - Introductions 6 Unit 3 - Small talk 8 Unit 4 - Ending conversations 10 Unit 5 - Ordering numbers 12 Unit 6 - Figures 14 Unit 7 - Dates 16 Unit 8 - Time and expressions 18 Unit 9 - Vacation time 20 Unit 10 - Prices 22 Unit 11 - Pay and benefits 24 Unit 12 - Your job 26 Unit 13 - Types of work 28 Unit 14 - Getting to work 30 Unit 15 - Skills and qualifications 32

People around the world say hello and goodbye in

different ways In Asia, many people bow when they

greet each other This might seem strange to someone in

the Middle East There, men sometimes greet each other

with a kiss on the cheek In most countries, people shake

hands But in America and Europe the handshake is firm,

while in Asia it is often soft So what do you do when you

meet people from other countries? Don’t let these

customs confuse you Just be polite When you meet,

say ‘Pleased to meet you' and ask 'How are you?’ When

it is time to leave, say It was nice meeting you’ and ‘I

hope we meet again.’

1 What do you say and do when you meet a friend?

2 Do people kiss when they greet in your country?

What do you think of this?

Reading

0 Listen and read this extract from an etiquette guide Then, choose the correct answers How many customs are mentioned

They use a firm handshake

They say goodbye with a kiss

They don’t typically bow when greeting They have similar customs to Europeans

0 Read the sentence pairs Choose where the

words best fit in the blanks

2 kiss I shake hands

Some people don’t unless they are

in a romantic relationship

Business people often when they

come to an agreement

3 polite I firm

Be when meeting new people

In America, a handshake shows a

strong personality

Listening

0 9 Listen to a conversation between a manager

and his colleague Mark the following

statements as true (T) or false (F)

1 _ The manager advises his colleague to bow

2 _ The manager advises his colleague to

shake hands softly

3 _ The manager suggests shaking hands with

You must be polite

It is the custom to

Don’t make your handshake too firm

Student A: Give advice to your colleague about how to:

• greet a client

• shake hands

• say goodbye Make up a client’s name and nationality

Student B: You are meeting a client from another country Ask Student A for advice about greetings

Manager: No, you don’t have to bow Just say '3

meet you’ and

Colleague: And when he leaves? What then?

Manager: Just say ‘It was 6 ’ and shake his

When the client leaves, say and _

h

2 Introductions

at a conference imagine yo° a'd y an L

c^^^ehappvtosee Of course you are

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neither

1 James likes to talk about his job.

o Before you read the passage, talk about these

2 Change the topic away from politics

Let me introduce you to

Reading

Q Read this extract from an etiquette guide, then

mark the following statements as true (T) or

false (F)

1 End a conversation with a colleague

before talking to friend

2 _ Do not talk about work when introducing

two people

3 Mentioning people's common interest

makes them feel included

c introduce

3 Karen is talking to a person with whom she works

A colleague

B relationship c occupation

4 Let me tell you the name of my friend, Bob Hawkins

A steer the conversation away from

B leave out

c introduce you to

o Place a check (/) next to the response that

answers the question

1 Have I met your friend before?

A No Mary, I’d like you to meet Polly

B _ Yes My friend Polly feels left out

2 What’s your relationship with Helen?

A _ She didn’t mention your name

B _ She’s my colleague

3 Can I introduce you to my colleague, Daniel?

A _ Sure! Nice to meet you Daniel

B Don’t mention it

0 ft Listen and read the extract again How

should you introduce a colleague to an old

friend?

Listening

0 ft Listen to a conversation between two men

and a woman Mark the following statements

Q ft Listen again and complete the conversation

Man 1: Sarah, I’d like you to meet 1 , John

John, this is Sarah

Woman: Hi John, it's a pleasure to meet you

Man 2: And nice to meet you, too How do you two

know 2 _ ?

Woman: Oh, we work together

Man 2: That’s right Bob mentioned that some of

his colleagues were coming to 3

_ party

Man 1: You know, Sarah, you and John have

something 4 _

Woman: 5 ? What’s that?

Man 1: 6 in the same adult soccer

league

Speaking

0 In groups of three, act out the roles below, based on the dialogue from Task 7 Then switch roles

USE LANGUAGE SUCH AS:

I’d like you to meet

How do you two know one another?

You and have something in common

Student A: Introduce two people who do not know

each other Be sure to mention:

• names

• similar interests Make up some names and an interest

Student B and C: Greet the person you are introduced to Find out:

• how he or she knows Student A

Writing

0 Use the conversation from Task 8 and the etiquette guide to fill out the journal entry Use today’s date

Date Today, I went to While I was there, I met S/He works with

We have something in common We Hopefully, we’ll meet again

Get ready!

o Before you read the passage, talk about these questions

What do you talk about with someone you don’t know well?

What do you do when a conversation is going poorly?

It happens to everyone Somebody introduces you to a friend and then walks away Now you’re standing with somebody you don’t

The weather is always a possibility But there isn’t always much to say To make a conversation flow, it’s better to ask questions Ask the other person what they do for a living, and what their job involves Discussing your own former jobs is a good option, too

Other safe topics include your home town and your education But avoid asking people about their religion, age and marital

Reading

0 Read this extract from a blog, then complete the table using information from the passage.

By Hugh Trenchard

know What do you talk about?

status until you know them better

1

2

3 Small talk

When talking to someone you don’t know

1 What does Heidi do for a ?

2 Graham’s job buying supplies

3 personal topics with strangers

4 Helen’s conversation with Rick didn’t

5 Fiona chose not to religion with clients

BANK

conversation about everyday things

B a belief or worship of a god or gods

c the temperature, rain, clouds and wind

D the condition of either being married or single E

a subject for conversation or study

0 9 Listen and read the blog extract, again

What is the best way to make a conversation

flow?

Listening

0 Listen to a conversation between a

businessman and a colleague Check (/) the

topics that are suggested to talk about

Speaking

0 With a partner, act out the roles below, based

on the dialogue from Task 7 Then switch roles USE LANGUAGE SUCH AS:

Can you make small talk with ?

Why don’t you discuss ?

Avoid talking about

Student A: You cannot meet with a client Ask

Student B to make small talk Suggest:

• topics to discuss

• topics to avoid Make up a name for your client and your employee

Student B: Your boss wants you to make small talk with a client Ask what to talk about

Writing

0 Use the conversation from Task 8 and the blog extract to fill out the email.

Q 9 Listen again and complete the conversation

Businessman: Sarah, I have to take a phone call

Please make 1 with Mr Jensen until

I’m free

Colleague: But I don’t know him! I have nothing

to talk to him about

Businessman: Just ask him what he does for a 2

Colleague: But I already know what his work 3

After all, he’s our consultant

Businessman: Then why don’t you 4 the

weather?

Colleague: It’s not a very interesting 5

Businessman: Well, I’m sure you’ll think of

something Just don’t bring up his fi

■

Colleague: Good to know, thanks

Dear , You said you are worried about making small talk in your new job Here are some ideas

Ask lots of questions because Ask questions about You could also discuss Avoid talking about _

At least until Hope this helps!

1 When might you have to end a conversation

before someone has finished talking?

4 Knowing a few foreign groups of words is

useful when traveling

2 What are some phrases people can use to

end a conversation politely?

Vocabulary

0 Write a word that is similar in meaning to the underlined part

According to the passage, which is NOT true? A

Small talk at work can cost a lot of time

B Ending a conversation can cause hurt

feelings

c Most offices have a person who talks a lot

D It is rude to end a conversation with a

What is the main idea of the advice column?

A how to politely exit a conversation

B the proper time for certain conversations

c ways to improve conversations with workers

co-D types of conversations not to have at work

Vic e

by: Angie Andrews

Dear Chatty Colleague,

• Anyway, I’d better run

I should get back to work now.

• Unfortunately, I don’t have the time.

All these phrases signal the end of a

conversation, so hopefully your talkative

co-worker will let you return to work Remember to

always keep a polite tone, so you don’t cause

hurt feelings Good luck!

Everyone has a colleague that can talk too much

These “little chats” can take up a lot of time It is

always hard to end the conversation without

being rude, but there are some things you can do

to improve the situation Here are some polite

phrases to help you in the future.

• I’m afraid I’m very busy at the moment Can

we talk later?

_ a

3 Patrick shpuld leave now or he will be late

0 Fill in the blanks with the correct words and

Ỡ With a partner, act out the roles below, based

on the dialogue from Task 6 Use your own names Then switch roles.

busy tone

afraid have a lot of time

1 , Jim will not be attending the meeting

2 Ms Baker isn’t polite and is going to

3 The businessmen because their plane

is late

4 The office is since there are many

people working

5 Mr Fox is that he’ll be late

6 Use the right of voice in work

conversations

Listening

0 9 Listen to a conversation between two

colleagues Mark the following statements as

true (T) or false (F)

USE LANGUAGE SUCH AS:

How was your ?

I'm afraid

Can we talk later?

Student A: You work with Student B Talk to him

or her about:

• a vacation

• weather

• expenses Make up a destination for your vacation

Student B: Answers Student A’s questions and politely end the conversation

1 _ The man recently took a trip

2 _ The woman tries to end the conversation

3 _ The speakers plan to talk the next day

Co eague 1: Wow! I want to go to the Caribbean Was

the weather nice?

Co eague 2: Yes, the weather was fantastic And the

people are very 3

c: eague 1: Great Tell me more Was it 4_ ?

z 0 eague 2: Well, I’m afraid I’m really busy at the

moment Can we talk 5 9

Co eague 1: Sure, no 6 -

z - eague 2: Okay See you then

5 The opera house is the on your left

6 You can purchase tickets on the first

0 Place a check (/) next to the response that correctly answers the question

1 Does Ms Graham need directions to the bank?

A _ No, she goes there every day.

B Yes, she lives two blocks away

2 How was long was the journey?

A _ It’s located on the fourth floor

B _ It was over two hundred miles

1 Mr Canham is taking the train to the office

2 _ Mr Canham is going to visit Ms Jenner

3 The office is located on Seventh street

3 Do we have to enter through the main entrance?

A _ No, it’s on the 22rd of May

B _ Yes, it’s the only way in or out

5 Ordering numbers

" ~ tho “Routh Exit” out of the train Stat on ano

“wn“' M,ons office is located

on the 14th floor

Give me a call If you have any questions and have a safe

journey

Best regards, Lena Jenner

21st of July second building

three blocks floor

Reading

0 Read the letter, then mark the following

statements as true (T) or false (F)

0 ft Listen and read the letter again What should

Mr Canham do if he has a problem?

Listening

0 ft Listen to a conversation between a

receptionist and a client Choose the correct

answers

1 What is the main purpose of the call?

A to confirm an appointment

B to request instructions c to correct a mistake

D to change a meeting time

2 Which building is Mr Dalton’s office in?

A the fourth

B the second

c the twenty-first

D the first

ft Listen again and complete the conversation

Hillson and Sons Mr Canham

1 How can I help you?

Hi, Mr Canham 2 _ Lena from

Mr Dalton’s office

Oh, hi Lena How are you?

I’m well, thanks I’m 3 calling

about your visit on July 4

Yes, I received your 5

yesterday

= eceptionist: Oh, good Well, I’m afraid there’s a 6

_ Our building is actually the fourth building on the left, not the second

Client: Okay Let me make a note of that

Speaking

0 With a partner, act out the roles below, based on

the dialogue from Task 6 Then switch roles

USE LANGUAGE SUCH AS:

How can I help you?

I’m calling about

Let me make a note of that

Student A: You want to give directions to your

office for an appointment Talk to Student B about

• the date

• directions

Make up a date for your meeting

Student B: You are a client of Student A’s

business Get directions

Writing

0 Use the conversation from Task 7 and the letter

to complete the directions

Directions to the office:

Date of meeting:

Office floor #:

Reading

0 Q Listen and read this excerpt from a business memo Then, choose the correct answers How much do they need to increase their sales by to reach the level of sales in the previous year?

What is the business report mostly about? poor sales figures a strategy to increase sales reasons the staff is being reduced how to increase the number of clients