Cisco Systems Internet Learning Solutions Group Product Information Epp- pu Name of course or offering: Cisco IP Telephony 3.1 Course acronym must be unique, up to 5 letters, no #s: CI
Trang 1Cisco Systems Internet Learning Solutions Group
Product Information (Epp- pu)
Name of course or offering: Cisco IP Telephony 3.1
Course acronym (must be unique, up to 5 letters, no #s): CIPT
Version: 3.1
FCS Date (PLM CM) June 29, 2001
LOB: Enterprise
Offering type: course If other, please specify:
classroom CL]
Duration if WBT in hours:
Duration if ILT in days 5 and hours: 40
If yes, provide course name and/or acronym: CIPT 3.0
EOL date(PLM-CM) August 31, 2001
Assessment Information (Epp - PM, if applicable)
Sylvan test number: 9EO-569 CIPT
COLT test number:
Is this product a part of these Career Certifications?
ccnA CCNPL] ccpALl ccpPLl ccAPL]l cclEL]
ree the Trainer (iRP)
Train the Trainer Required? Yes Xl No L]
lfyes, TTT date: 6/25 and 6/28 (Existing CIPT 3.0 Instrucotors) - 2 day update
TTT registration information: training-registration@cisco.com
The TTT will be held at Cisco's Dallas Office and full information can be obtained via the
registration alias
To register for the TTT we require the following information:
-First and last name of the candidate
-Company name
-Complete street mailing address
-Phone and fax number
-E-mail address
-Name an ddate of class
-CCSI Number
-Proof of any identifed pre requisites
Trang 2Instructor prerequisites (including certifications and background knowledge):
CCSI in good standing, CVOICE
In absence of the TTT a CCSI may achieve certification, in addition to the pre requsites above,
by attending the course as a student and passing the certification test at the Instructor cut rate
| nh Audience (EPD - PM)
Please describe who should attend this course
certified and End Customer Telephony Engineers
Student Prerequisites (EPp - pm)
(Note: This field has a limit of 2000 characters.)
To fully benefit from CIPT, you should already possess certain prerequisite skills The skills are presented in the figure These skills can be gained from completing the Internetworking
Technology Multimedia (ITM) CD-ROM or through work experience These prerequisites are highlighted in the figure and are outlined below You should have a working knowledge of the following:
CCNA Certification
Telephony and IP telephony basic concepts
Building VoIP networks—gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and
IP v2.1 (CVOICE)
Course Objectives (EPp - pm)
Please list the 6-8 course objective (Bulleted)
After completing this course, the student should be able to:
Upon completion of this course, you will be able to perform the following high-level tasks:
Given the components of a Cisco IP telephony (CIPT) solution, identify and describe the CIPT architecture, hardware, and software
Given hardware and software of a CIPT network solution, install one of the three recommended CIPT deployment models
Given a Cisco CallManager server, access the online administration guide to configure CIPT components within Cisco CallManager administration
Given an installed Cisco CallManager server, enable and use the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions
Course Description (EPp - pm)
(Note: This field has a limit of 2000 characters.)
Clsco IP Telephony course is being restructured that will include 2 separate volumns Volume | will be Cisco CallManager System Administration that can be scheduled and delivered as a standalone class for end users Volume II will be the advanced installation, configuration and deployment for engineers New topics from the next CallManager release su ch as music on hold and serviceability tools are included
Cisco IP Telephony 3.1 is focused on Cisco CallManager 3.1 and is designed to ensure the student will be able to install, support and maintain a CIPT Solution Cisco CallManager
administration and configuration will be discussed in the class, as well as gateway (H.323 and MGCP) administration and configuration
During the week, the student will have opportunities to install and configure a Cisco IP
Telephony solution and will work with a team to design and build a supported CIPT deployment model
Trang 3Day 1
1
1.1
2
2.1
2.2
2.3
3
3.1
3.2
3.2.1
3.2.2
3.3
3.4
3.4.1
3.4.2
3.4.3
3.4.4
3.4.5
3.5
3.5.1
4.1
4.2
4.3
5.1
5.2
6.1
Day 2
7.1
7.1.1
7.2
7.2.1
8.1
Introduction
Classroom Guidelines
CIPT Components
Terms and TLAs
Roles definition — administrator, engineer
Sample topologies, discuss components
Navigation and System Setup
Main menu headings with drop downs
System
Server
CallManager
Cluster Guidelines — SQL database relationship
Device Redundancy
Cisco CallManager Groups — demo, lab
Date/Time — demo, lab
Device Defaults
Device Pools — demo, lab
Enterprise Parameters
Centralized Call Processing
Locations — demo, lab
Class of Service
Partitions
Calling Search Space
Demo, lab
BAT
Creating phone button templates
Adding phone, users, mailboxes (?)
On-line Help
Index and page specific
Devices
Phones
Phone button templates — demo, labs
Gateways — demo, labs
Gatekeeper definition
Dial-plan
Route Groups — demo, lab
Trang 48.2 Route Lists — demo, lab
Day 3
14.1.1 Supported platforms
14.3.1 Services
15.1.1 CCM internal
15.1.2 Phone Protocol - Skinny
15.1.3 Gateway Protocols
Trang 515.1.3.1 MGCP
15.2
15.2.1
15.2.2
15.2.3
15.2.4
15.3
15.3.1
15.3.2
15.3.3
15.3.4
15.3.5
15.3.6
15.4
15.4.1
15.4.2
15.4.3
Vians
Voice Vlans
802.10
Lab — CCM install
Lab — DHCP, Configure voice vians, configure dial peer information on router
QoS
Congestion and latency Control
Congestion Avoidance
Traffic shaping
Link Efficiency
Policy Control
Lab- configure phones, H323, mgcp router gateways
Admission Control
Gatekeeper with Intercluster Trunks
Gatekeeper, Anonymous Device
Locations
15.4.4
16
16.1
Day 4
17
17.1
17.2
17.3
17.4
17.5
18
18.1
18.2
18.3
19
Day 5
20
21
Lab — ICT, Anonymous device, remote survivability
Extension Mobility
Lab
Media Resources
Conferencing
Transcoding
Media Termination Points
Music on Hold
Lab — configure media resource groups and lists
Troubleshooting
Base line the system
Serviceability
Infrastructure
Composite Lab
WebAttendant
SoftPhone
Trang 622 Personal Assistant
16 laptops and may need additional
phones (Cisco IP 7960)