He thong NextPBX duoc phat trien nham dap ung yeu cau ve dieu phoi va quan ly he thong dien thoai DT trong moi to chuc, tu he thong duong day DT, chi phi lien lac den moi thong tin luu c
Trang 1ĐIỀU PHỐI VÀ QUẢN LÝ TỔNG ĐÀI ĐIỆN THOẠI
He thong NextPBX: Dieu phoi va quan ly dien thoai
Mot giai phap cua Viet Nam da tham gia vao thi truong giai phap quan ly va dieu phoi dien thoai IP (IP Telephony) Ban doc co the tim hieu giai phap nay qua bai viet cua ong Le Hong Minh - chuyen gia phong Cong Nghe Phan Mem (PM) – trung tam Cong Nghe Vi Dien Tu va Tin Hoc, vien Ung Dung Cong Nghe.
He thong NextPBX duoc phat trien nham dap ung yeu cau ve dieu phoi va quan ly he thong dien thoai (DT) trong moi to chuc, tu he thong duong day DT, chi phi lien lac den moi thong tin luu chuyen qua duong DT He thong nay co tinh mo, co the them tinh nang cung cap dich
vu khach hang bang DT
Mo hinh he thong
Goi san pham (SP) bao gom thiet bi CTI (Computer Telephone Integration – tich hop DT may tinh) va PM dieu khien, quan ly voi giao dien lam viec hoan toan bang tieng Viet Mo hinh ket noi he thong NextPBX nhu hinh ve sau:
DN ung dung co the lua chon thiet bi CTI la hop lap ngoai qua giao tiep USB (loai 2 hoac 4 cong) hay ban mach lap trong qua giao tiep PCI (loai 8 hoac 16 cong) Giai phap cho phep tuy y lua chon so cong de noi voi duong day DT, so cong ket noi cac may le (bang thay doi cac SIM chuc nang tren thiet bi) Co the lap dat nhieu thiet bi len mot he thong may tinh (cho phep den 256 cong) Do dai duong day cho cac may le den 5 km Cac duong day san co van lien lac binh thuong ca khi he thong khong hoat dong (mat dien, tat may tinh) Khi can
bo sung cac tinh nang de cung cap dich vu khach hang khong can thay doi phan cung
Trang 2Cac chuc nang PM
NextPBX thay the, dam nhiem day du cac chuc nang cua mot tong dai noi bo (PBX) nhu: thiet dat loi chao, huong dan su dung (DISA), ghi am va quan ly loi nhan, goi noi bo giua cac may le, chuyen cuoc goi tu bat ky may le nao, tu dong tim duong day dang roi khi goi ra, thiet lap may truc, goi truc tiep den cac may le, dat so tuy y cho cac may le, hien thi so goi den tren may tinh va tung may le, tu dong hien thi thong tin danh ba cua so goi di/den, tao va quan ly danh ba rieng, gioi han thoi gian goi, thiet dat cac han che ve goi quoc te, duong dai, di dong, cac so cu the cho tung may le
Kha nang quan ly cua NextPBX cho phep tu dong ghi nhan va ma hoa moi thong tin ve cuoc goi tren cac duong day, tuy chon ghi am noi dung cuoc goi theo thiet dat truoc, tieng noi ghi
am duoc nen den 10 lan (con khoang 5MB/gio hay 40GB/nam) trong khi van giu nguyen chat luong, cho phep he thong luu tru lau dai cac cuoc goi, loi nhan tu khach hang Nguoi quan tri co the thiet dat cac che do ghi am theo cac thiet dat rieng Ngoai ra, he thong cho phep them cac ghi chu (khong han che do dai) cho tung lich su cuoc goi da duoc ghi nhan
Ve chuc nang bao cao, NextPBX tao bao cao theo yeu cau voi cac thong tin ve so DT cua nguoi goi, so duoc goi, thoi diem, do dai cua cuoc goi va noi dung cuoc goi Thong tin can hien thi co the duoc loc theo yeu cau: theo so may goi den, may le, thoi diem, thoi gian goi, dac diem cuoc goi Cac thong tin ghi nhan co the duoc chuyen thanh dang cac file Exel,
CAC LOAI THIET BI CTI
Hop lap ngoai Ban mach lap
trong
DT trong DN duoc su dung voi 2 muc
dich chinh:
1 Lien lac noi bo va giao tiep voi ben
ngoai trong cac hoat dong thuong
xuyen
2 Truc tiep phuc vu kinh doanh: la mot
kenh ban hang; cung cap cac dich vu khach hang, cung cap cac dich vu tra loi
tu dong, dich vu khach hang tu phuc vu
(self-sevice)
Trong giai doan kinh te tri thuc ngay nay, thong tin la tai san quan trong cua moi to chuc nen can quan ly va kiem soat dong chay nay dung voi vai tro quan trong cua
no
Trang 3PDF de phuc vu cho cac nhu cau khai thac khac Noi dung cuoc goi co the duoc nghe lai tren may cuc bo hay qua mang Co the ghi tach rieng noi dung cac cuoc goi duoc lua chon thanh cac file am thanh dang wav de ghi ra dia CD hay nghe lai tren cac thiet bi khac He thong co co che phan quyen cho nguoi quan tri va nguoi su dung he thong
Giao dien chinh cua trinh dieu khien Tham gia the he PBX moi
NextPBX tiet kiem chi phi (khong can dau tu tong dai noi bo PBX), co the ung dung trong moi to chuc su dung DT co dinh de tang hieu qua quan ly Giai phap thoa man yeu cau hien tai, san sang cho cac doi hoi mo rong trong moi to chuc ve dieu phoi va quan ly DT
NextPBX cung co the ket hop voi cac PBX san co de them kha nang ghi am, quan ly va bao cao tinh hinh lien lac DT cho cac he thong nay Su dau tu nay con la buoc dem san sang cho cac muc tieu xay dung cac he thong cung cap dich vu khach hang nhu IVR (he thong tra loi/huong dan tu dong), Call Center trong cac buoc phat trien tiep theo
Trang 4Giao dien chinh cua trinh quan ly