COng tae trien khai, ph6 Nan phap luat cho dOi nga can b'0, cOng chirc, vien chitc nOi Chung, cho d'Oi ngu CBQLGD, giao vien, than vial ngAnh giao due not riéng lA mOt cong vied vO ding
Trang 1BO GIAO DVC VA DAO TAO TRIJONG CAN BO QUAN Lt GIA0 DUC TP HO CHI MINH
Lip bai chrovg nghi§1) vu ging Mc vien thank tra gião dye Binh Dinh
Mtn hoc 2018 — 2019 (Lop Hui nhat)
Ten Heti luOn:
GIAI QUYET ICIIIEU NAI VE VItC TM DUA MIEN THRONG CUA GIRO VAN TRUMNG MAM NON
XA - A, THI XA - AN NHON
Ho vi ten hoc vien: LE Tiff LE QUYEN Dan vi ding tic: Truirng Mam non xi Mum Li)c
Thi xi An Nhan, tinh Binh Dinh
Binh Dinh, thing 11/2018
Trang 2MUC LUC
Trang
2.2 Xac dinh mix tiéu xit 15( tinh hung 3
2.5 Ti chIrc thnc hien giai phdp de dat duce mac tieu de ra 7
2.5.2 Tien hanh xac minh nai dung khieu nai 8 2.5.3 Kat luan cong tac xit 15r khieu nai 8 2.5.4 Cong khai quyet dinh giai quyet khieu nai 9 2.5.5 Lap va quail 1y ha so giai guy& khieu nai theo quy dinh 9
2.6.2 Doi yeti chi' tich cong down va to chuyen man 10
Trang 31 Mei DAU
Giao dye ngAy nay duce coi IA nen m6ng cith sir phat trien khoa hoc — kinh to va dem lai sy thinh vucmg cho nen kinh t6 qu6c dan Co the lchang dinh rang: khOng co gido dye thi khOng co bat dr sy phat then nee d6i yeti con nguai, d6i ved kinh t6, van hOa thus duge dieu dO, Dang to da thud sy coi
"Gido dye la qu6c sach hang &au", HOi nghi TW4 khOa VII da Ichang dinh
"Giao dye - DAD tao IA Chia kh6a met dm tien vie tuong lai" Nghi quy& TW2 kh6a VII da tiep tuc Ichang dinh "Mu6n Lien hAnh cong nghi'ep haa -hien dai hOa thang lei phai phat trien marsh Oa° dye - dao tao, pith huy nguan nhan lye con nguai, yew to co ban cua sy phat trien nhanh va ben yang"
Nam 2012, Thit Wang Chinh phd ban harsh Quyet dinh s6 711/QD-TTg (ngAy 13/06/2012) da phe duyet "Chien lugc phat triers gido due 2011-2020" flap tye thyc hien Nghi quy& Dai hoi Dang town qu6c lan dui XI da Ichang dinh "D6i mai can ban, town dien gido dye Via Nam theo huang chuan hOa, hien dai, xa hOi hOa, dan chit hOa va hOi nhap queic t6, trong do, d6i mai
co cite quail 15/ giao dye, phat trien dOi ngu giao vién va can b0 quan 15 1 gido dye lA khau then chat" va "Gido dye va dAo tao co sir menh nang eao dan tri, phat trien nguan than lye, b6i di/Ong nhan tai, gOp phan quan tong trong 'thy dung dat ntrac, thy thing nen van hOa va con nguai Via Nam"
COng tae trien khai, ph6 Nan phap luat cho dOi nga can b'0, cOng chirc, vien chitc nOi Chung, cho d'Oi ngu CBQLGD, giao vien, than vial ngAnh giao due not riéng lA mOt cong vied vO ding quan trong, de moi nguai nam rO va thud thi phap luat mOt each dung din va nghiem
Tir !chi co Luat Khieu nai ra dai tit nam 2011 den nay, duai sy chi dao, lanh dao cim the cap Ay Dang va cad cap ehinh quyen, nganh gido d ye da
co nhi'eu co gang va dat dugc nhitng IC& qua tot trong cong tae gidi quy& khieu nai, gOp phan gia yang va on dinh kST cueing, ne nep trong ngenh gido dye de co dieu kien phat triers giao dye, trong do co chat luong gtho dye Trong thai gian gars day, s6 vu vied khieu nai vucrt cap da giAm, cad Iry khieu nai but xite da duce giai quyet kip thai, traeh nhiem cim cad cap quan 1y trong cong tae giai quy& Milk nai dugc quan tam va nang len, tao niem tin cho dOi nga gide, vién, nhan dan et& \red cad co quan quan 15r gido dye
Gthi quy6t tot cOng tic khieu nai la mOt trong nhemg giai phap quan tong gOp phan nang cao hieu qua cong the quan 15r, tang eutmg n6i quan he
Trang 4gifta cac ca quan Nha nuac va cong COng tae &in chit dugc cac cap, cac nganh duce ma rang thi quyen khieu nai cua cOng dan dugc ma rang va khOng ngimg dugc phat huy Giai quyet tot, kip thai khieu nai theo luat dinh nham bao ve cac quyen, Igi ich chinh dang, hop phap cua cOng dan, ben canh
do phai xir 15( kip thai, nghiem mirth cac hanh vi vi pham phap luat De khOng anh huémg den uy tin dm ca nhan, tap the, co quan don vi va giai quy& nhu the nao vita dam bao quyen lgi cua nguai khieu nai va nguOi bi khieu nai vita dam bao dung luat phap la van de rat Ich6 khan, no dOi hOi nguti dirng dau don Ili phai na*m vimg kien thirc co ban ve sir 15T cOng viec mot each
co hien qua nhat nham dam bao lgi ich hop phap cho ca nhan, don vi
Tit nhemg thuc tien va qua tham gia 16p tap huan, bei &rang nghiep cong tic thanh tra gido due, TOi xin chon de tai tieu luArt: "Giai quyet khieu
nai ve viec thi dua khen thutng cia giio vien truivng Mfim non xfi A, thi
xi An Nhan" Nham g6p phap vao viec nâng cao hieu qua cong the giai
quyet tot cong the khieu nai trong lTnh vcre gido due nOi chung, trong mot nha truang not rieng
Trang 52 NQI DUNG 2.1 MO to tinh huOng:
Vao ngay 15 thing 6 nam 2016, Hieu truing truing Mam non id A co nhan duqc don khieu nai cua co Le Thi Thanh N vai nOi dung nhu sau:
Nam hgc 2015-2016, co Le Thi Thanh N - Gide, vien truing Mam non
xa A, thi Id An Nhon, tinh Binh Dinh, co clang ki thi dua dau nam hoc la danh hieu Chian si thi dua co s&
Dau thing 12 nam 2015 co co nghi thai san nen cu6i nam hoc, HOi
&Ong thi dua, khen thuOng ena truing khOng xet danh hieu Chian si thi dua
co ser cho co ma chi xet danh hieu Lao dOng -den tien va cho rang co chua diau kien xet danh hieu Chian si thi dua cap co so
CO Le Thi Thanh N khOng th6ng nh'it vol quyet dinh teen va lam don khieu nai HOi dang thi dua, khen thuemg cua truing vi da vi pham quyan lgi chinh ding cua minh trong viec xet thi dua cutii nam hoc
Co Le Thi Thanh N de nghi nha truing xet 1ai danh hieu thi dua cu6i nam hge cho co vi co cho rang to tau nam hgc dan thai gian nghi hi) ski co
da thuc hien du moi hoat dOng cua nha trtayng va du dieu kien xet danh hieu Chien si thi dua co ser
2.2 Xfic dinh myc Hen xir ly tinh huOng:
Tran nguyen tic "Viec khieu nai va giai quyet khieu nai phai dugc thuc hien theo quy dinh cua phap luat; bap dam khach quan, cong khai, clan chit va kip thee
Xk minh tinh chinh xac cua cdc n'Oi dung khieu nai vOi yeu eau trung thuc, chinh xac, dan chit, nhanh chOng
G6p phan nang cao hieu lye, hieu qua quan ly & the don vi truing cong lap, dam bao tinh (King din caa chinh skh va phdp luat nha nuerc
- Nang cao than thirc ve Lust IChiau nai; )"( thuc trach nhiem ve tham quyen giai quyet khieu nai cua cac cap quin ly gido due, hieu truing Truing Mam non xa A
GOp phan cling co nrém tin gido vien ve duimg 18i, chit truing Ding, chinh sach, phap luat caa Nha nuerc, dam bar) tinh cong bang xa hOi
Nh'an duce don khieu nai caa co Le Thi Thanh N, la gião vien truing Mani non xa A Hieu truing truing tien hanh phan loai don va than thy day
Trang 6IA don khiau nai gam co hai not dung can lam r'O' da tra lbri thac mac caa co Le Thi Thanh N;
De giai quyat thee dang nhang khieu nai cua co N vA dem lai su cOng bang quyen lgi cho ca nhan co, khOng de cho co su hieu lam gitra gido vien vA nha truong Gia dirge uy tin dm BGH cling nhu hieu qua lam viec caa HOi tang thi dua khen thtrang nha tiding vA viec chip hAnh nhang quy dinh gia kat qua thuc hien cOng tac chuyen mOn cua gido viten trong cOng tac thi dua khen thueng cila truemg, xac dinh mac lieu quan trong dO Hieu truang truemg Main non xd A da tin hanh xac minh hai n'Oi dung ten va da thu thap dirge nhang thOng tin nhu sau:
Ke tit dau nam hoc 2015-2016 nhA truang co phat tang va co Le Thi Thanh N co dang Icy danh hieu thi dua là " Chian si thi dua cap co se thing trong nam hgc CO co nghi thai san Ica tit dau thong 12 cho Mn hat nam hgc Cho nen HOi dang thi dua truemg da khOng de nghi len PGD de 'cat danh hieu ChiL si thi dua co so cho co;
Khi Nat dirge ket qua cuai nam minh khOng dugc xet danh hieu Chian si thi dua nen CO Le Thi Thanh N khiau nai HOi dang thi dua truemg da vi pham den quyen lgi chinh dang cua CO N vi khOng de nghi xet danh hieu Chian sr thi dua co si5.;
2.3 Phan tich tinh hutong:
2.3.1 Nguyen nhOn chd quan:
Nguyen nhan do CO Le Thi Thanh N khiau nai IA do CO cho rang minh nghi thai san la theo dung quy dinh cua NhA nue; dung veri trach nhiem mot ngueri ph9 nu Viet Nam va ban than CO da lieu chuan a xet Chian sT thi dua co ser Trong khi dO HOi ci6ng thi dua, khen thuOng cua true:mg Mam non eta khOng de nghi xet danh hieu ChiL sir thi dua co se, cho co, viec nay da xam pham quyen lgi chinh dang cua minh nen CO Le Thi Thanh N da lam don Ichiau nai gui Hieu truOng truerng main non xa A
2.3.2 Khdch quan:
Do CO Le Thi Thanh N hieu nham cac not dung quy dinh ve lieu chuan thi dua, khen thitäng khi co nghi thai san van dugc de nghi xet danh hieu Chian si thi dua co so;
HOi dang thi dua khen thuemg nhA truemg chua than khai kip thei cac van ban quy dinh va thi dua, khen thuerng den tap the sir pham nha trueng
Trang 7Do do co Le Thi Thanh N chua nAm r8 cac nOi dung quy dinh cua cac Van ban ve thi dua khen thiremg caa Nganh;
Do -the dung va su hieu nhAm caa cac ding nghiep cho rang truang hop
co Le Thi Thanh N la se duce de nghi xet danh hieu Chian sT thi dua ca ser
2.3.3 Hau qua.
Viec khieu nai cua co Thi Thanh N gay xao xao, bAt on trong hoat dung cling nhu ne nap nOi qui caa nha ft-tieing Lam cho tap the, can b0, gido vien hoang mang, lo Fang, n-161 dOng ca phAn dAu
Neu hieu truing xir 157 khieu nai caa giao vien dung, hop phap, thAu tinh dat lY se tao them tin trong do, i ngii can b0, gido vien, nhan vien va hoc sinh nha truing, on dinh to tuemg, duy tri kh6i doan ket trong nha truing gap phAn nang cao chAt lacing day va hoc caa nha tithing ngay cthig di len
Neu hieu truing giai guy& khieu nai cua giao vien co sai sat, khOng plan tich re &mg sai, giai guy& kh8ng hop tinh hop ly gido via se khOng tam phpc, khan phpc se 'thy ra khieu kien vucrt cap, lam mAt keg tin, gay mAt down ket nOi b0
2.4 De xuAt nheng giai phip:
Tren ca sa kiem tra lai bien ban xet thi dua cu6i nam hoc dm HOi &Mg nha truing ve xet khen thuemg cho co Le Thi Thanh N HOi di6ng truing MAm non )(A A de xuM hai phuang an giai guy& nhu sau:
2.4.1 Gicii phew 1:
+ Burk 1: Hieu truing ti6p nhAn dan:
+ Buick 2: Phan loci xir li dan
NOi dung ma co Le Thi Thanh N khieu nai la danh hieu thi dua cu6i
nám, thuOc tham quyén giai guy& caa HOi ding thi dua khen thuemg truing; Nhu Vay dan cua co Le Thi Thanh N du dieu kien thu 1Y;
+ Buerc 3: Giai quy& khieu nai:
- Mai gido vien Le Thi Thanh N len true tiep dam thoai de giai thich cho co hieu li do HOi clang thi dua khen thuang cua truing khOng xet cho co
la hop li: KM qua co khOng dirge xet danh hieu Chien s7 thi dua ca ser la dung
* Ulu diem:
Rat ngin dirge their gian, IchOng lam anh hiring den cac thanh vien Ichac trong Hoi dung thi dua cua truing
* Han che:
Trang 8Se lam cho co Le Thi Thanh N cam thAy khOng tit& ding, cho rang minh bi ellen ep, mat quyen lqi thi dua khi nghi thai sari
2.4.2 Gicii phew 2:
Tien hanh giai quy& theo quy trinh giai quyet don khieu nai dugc quy dinh trong Luat Khien nai 2011;
BuOt 1: tiep nhan don:
Dan dm co Le Thi Thanh N co day du ngay, thing, nam khieu nai; ten dia chi dm ngtrOi khieu nai, ten dia chi dm co quan N khik nai; nOi dung, li do khieu nai va cac giay ter, tai lieu co lien quan;
Bu6c 2: Phan loai xir li don:
NOi dung ma co Le Thi Thanh N khieu nai la danh hieu thi dua cuei nam, don Fan dau gin ted HOi deng xet khen thuerng cuei nam cua co Le Thi Thanh N, thuOc tharn quyen giai quytt cua HOi deng thi dua khen thueng truing; Nhu vay don dm CO Le Thi Thanh N du dieu kien thu ly;
+ Buerc 3: Giai quyet khieu nai:
Nhan thay don khieu nai cna co Le Thi Thanh N dti dieu kien thu 15r, Hieu truemg nha truing TA de nghi cho HOi deng thi dua giai quy& khieu cho co Le Thi Thanh N;
HOi &mg nha truing tien harsh thanh lap to xac minh nOi dung khieu nai, to da lien }nth xac minh gem cac nOi dung:
Xac mirth nOi dung khieu nai:
Nha truing CO xet thi dua cho co Le Thi Thanh N chua?
Bien ban xet thi dua cuoi nam cua truing co neu ket qua xet cho CO
Le Thi Thanh N khOng?
- Kiem tra lai he so minh chUng ve xet thi dua cu6i nam cua nha truing;
- Doi chieu tieu chudn xet thi dua danh hieu Lao dOng tien lien va Chien si thi dua co se;
Doi chieu ket qua danh gia xep loai can b0- cOng chirc- vién chisc cuoi nam cua hieu truemg;
+ Bao cao ket qua xac minh:
Hieu truing trieu tap to xac minh, giai quyet khieu nai, the to xac mirth, to van bao cao tinh hinh buei dai thoai yeti cO Le Thi Thanh N, cac he
so co lien quan va can cif vao ket qua xep loai danh gid cuei 'tam cUa hieu
Trang 9truemg: co Le Thi Thanh N ducc hieu truemg x'ap loai vien chirc cuei nam la
"Hoan thanh tot nhiem ve."; Nen co Le Thi Thanh N khOng duce xat danh hieu Chian sit thi dua cap co set;
Buck 4: Ban hanh quyat dinh gui va hzu hit ha sa:
COng khai quyat dinh khiau nai:
Sau khi flan hanh xong cac cOng viec trong qua trinh giai quyet; HOi long thi dua khen thuang mai giao vien Le Thi Thanh N len cOng b6 k'at qua giai quyat khiau nai la co khOng du dieu hen duet xep loai Chien sT thi dua
ca set Vi li do Hieu trueng xap loai co cuei nam Haan thanh tot nhiem vu va cac thanh tich khac co khOng co; Dieu kien de dat duce Chien sT thi dua la phai dugc Hieu truemg lap loaf vien chirc cuei nam Hoan thanh xuat sac nhiem vu, co thanh tich tot cac phong tra p do PGD va nganh t6 eh& va chi tieu dugc xat la 15% trong se dat danh hieu Lao do, ng flan flan cila twang Co khOng du dieu kien tren nen co khOng dugc lap loai Chian sT thi dua cap ca se
Liu diem:
HOi deng thi dua da thuc hien dung chile riang nhiem vu theo ludt dinh
Xir ly theo co sec phap 15r va tinh hinh thue ta, kat qua giai quyat dung
va hap lY lam cho giao vien them man dieu minh khiau nai vi sao khOng
xót danh hieu Chian si thi dua co se ma tin toeing vao HOi d'eng thi dua khen thuang lam viec khach quan cOng bang dam bao quyen laf chinh dang cho can b0, gião vien, nhan vien
Han che:
Thai gian lam viec kao dai, phai huy dOng nhieu be phan de kiem tra xac minh lam r6;
COng viec eta nha twang se bi chi phei bei lo nOi dung xac mirth dm don khiau nai;
2.5 TO chtic thkrc hien gifii phap a dyt mac tieu a ra:
2.5.1 Can cl pluip lj:
Luat Thi dua, khen thuang nam 2003 va Luat sin dai be sung met se dieu dm Ludt Thi dua, khen thuang nam 2005;
Trang 10- Nghi dinh s6 65/2014/ND-CP ngay 01 thing 7 nam 2014 ciia Chinh phn quy dinh chi tier thi hanh LIS sira d6i, b6 sung mOt so diau elm Luat Thi dua, khen thuang nam 2013
ThOng to so 02/2011/TT-BNV ngay 24 thing 11 nam 2011 dm BO NOi vu huang clan thuc hien Nghi dinh s6 42/2010/ND-CP ngay 15 thang 4 nam 2010 dm Chinh phu quy dinh chi fiat thi hanh mOt s6 diau cua Luat Thi dua, khen thuang va Luat sus doi bo sung melt s6 diau cua Luat Thi dua, khen thuang
ThOng to s6 35/2015/TT-BGDDT ngay 31 thing 12 nam 2015 ThOng
to Htnfmg clan cong the thi dua, khen thuOng trong nganh Giao duc;
Huang clan cong tic thi dua khen thuang nam hoc 2015-2016 dm PhOng Gido duc va Dao tao huyen thi xa An Nhon, tinh Binh Dinh;
Tiau chuan thi dua cua truing;
2.5.2 Pin hanh xac minh ME dung khi ju ngi:
HOi dang thi dua can dr vao minh chimg da thu thap dugc:
+ Nam hoc 2015-2016 co La Thi Thanh N dat danh hieu Lao dOng flan liar), tir khi bat dau nam hoe mai 6n khi nghi h0 san, co H dugc to chuyén mon dänh gid hoan thanh tat nhiem vu dugc phan cong
CO La Thi Thanh N co dang ki danh hieu Chian si thi dua tau nam hoc;
2.5.3 Kit luan cong tic zeta ly khau ngi:
- Can dr cac quy dinh ve cong the thi dua, khen thuthig;
- Can dr kat qua xac minh nOi dung Ichian nai;
DM chiau kat qua cid )(et cua HOi clang thi dua cim truing;
Chit' tich HOi clang thi dua Truing Mam non xa A kat luau not dung xir
IY Ichiau nai nhu sau:
Can dr viec clang ki thi dua dau nam cua co La Thi Thanh N;
Can dr Dieu 4,5 dm Nghi dinh so 65/2014/ND-CP ngay 01 thing 7 nam 2014 dm Chinh phi) Quy dinh chi tiat thi hanh Luat sin doi, ba sung mat
so diau cua Luat thi dua, khan thuang nam 2013 co quy dinh 'cat thi dua d6i vii truemg hop dac biet la d6i tugng nghi thai san theo the dO quy dinh
Nha nuesc thi thai gian nghi van duce tinh de xem xet tang danh hieu Lao Ong tian tian, khOng dugc xet danh hieu Chian si thi dua ca