Hoạt động của doanh nghiệp sau khi đạt chuẩn ISO 9000 - Phụ lục 4

Hoạt động của doanh nghiệp sau khi đạt chuẩn ISO 9000

Hinh 5.1 Cac to chuc tham gia nghien cuu

Hinh 5.5 Doi tuong nghien cuu

34.4%

65.6%

GD, PGD

Truong phongHinh 5.4 Dia chi cac to chuc nghien cuu

3.3%

32.8%

63.9%

Tinh Binh Duong

Tinh Dong Nai

Tp HCM

H5.6 Thoi gian cac to chuc nhan ISO 9000:1994

Thoi gian nhan ISO9000:1994 (nam)

43

2Missing

Hinh 5.7 Thoi gian cac to chuc nhan ISO 9001:2000

Thoi gian nhan ISO9001:2000 (nam)

32

Tu van Viet Nam

Tu van nuoc ngoai

Bang 5.2 Hieu qua hoat dong cua cong ty sau khi nhan ISO 9001:2000

Statistics

Hieu qua hoat dong cua cong ty sau khi nhan ISO 9001:2000

6102.56

ValidMissingN

ModeStd Deviation

Muc do thoa man cua cong ty voi ISO 9001:2000

6102.701.04

ValidMissingN

MeanStd Deviation

Statistics

Dao tao ben ngoai sau khi nhan ISO 9001:2000

6102.49.83

ValidMissingN

MeanStd Deviation

Statistics

Dao tao noi bo sau khi nhan ISO 9001:2000

6102.41.94

ValidMissingN

MeanStd Deviation

Bang 5.3 Muc do thoa man cua cong ty voi ISO 9001:2000

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.4 Dao tao ben ngoai sau khi nhan ISO 9001:2000

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.5 Dao tao noi bo sau khi nhan ISO 9001:2000

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Hieu qua lam viec cua nhan vien sau moi lan dao tao ben ngoai

6103.08.61

ValidMissingN

MeanStd Deviation

Statistics

Hieu qua lam viec cua nhan vien sau moi lan dao tao noi bo

6102.52.65

ValidMissingN

MeanStd Deviation

Statistics

Nhan vien tham gia vao cai tien qua trinh/dich vu

6102.23.72

ValidMissingN

MeanStd Deviation

Statistics

Hoat dong cua nhan vien huong toi thoa man khach hang

6102.13.78

ValidMissingN

MeanStd Deviation

Bang 5.6 Hieu qua lam viec cua nhan vien sau moi lan dao tao ben ngoai

Bang 5.7 Hieu qua lam viec cua nhan vien sau moi lan dao tao noi bo

Bang 5.8 Nhan vien tham gia vao cai tien qua trinh/dich vu

Bang 5.9 Hoat dong cua nhan vien huong toi thoa man khach hang

Ky nang cua nha tu van

6012.65.82

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve 5S

6101.611.16

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve Kaizen

6101.33.65

ValidMissingN

MeanStd Deviation

Bang 5.10 Ky nang cua nha tu van

Bang 5.11 Muc do hieu biet ve 5S

Bang 5.12 Muc do hieu biet ve Kaizen

Muc do hieu biet ve SPC

6103.54.59

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve 6 Sigma

6101.36.68

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve Benchmarking

6101.41.90

ValidMissingN

MeanStd Deviation

Bang 5.13 Muc do hieu biet ve SPC

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.14 Muc do hieu biet ve 6 Sigma

Bang 5.15 Muc do hieu biet ve Benchmarking

Muc do hieu biet ve QCC

6102.56.79

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve ISO 14000

6102.07.79

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve SA 8000

6101.36.80

ValidMissingN

MeanStd Deviation

Bang 5.16 Muc do hieu biet ve QCC

Bang 5.17 Muc do hieu biet ve ISO 14000

Bang 5.18 Muc do hieu biet ve SA 8000

Muc do hieu biet ve TPM

6101.25.57

ValidMissingN

MeanStd Deviation

Statistics

Muc do hieu biet ve TQM

6102.03.63

ValidMissingN

MeanStd Deviation

Statistics

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung SPC

6101,00

ValidMissingN

ModeStd Deviation

Statistics

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S

6100,25

ValidMissingN

ModeStd Deviation

Bang 5.19 Muc do hieu biet ve TPM

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.20 Muc do hieu biet ve TQM

Bang 5.21 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung SPC

CoValid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.22 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S

KhongCo

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung ISO 14000

6100,25

ValidMissingN

ModeStd Deviation

Statistics

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC

6100,18

ValidMissingN

ModeStd Deviation

Statistics

Ngoai ISO 9001:2000 hien tai to chuc dang

ap dung Giai thuong chat luong VN

6100,18

ValidMissingN

ModeStd Deviation

Statistics

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM

6100,13

ValidMissingN

ModeStd Deviation

Bang 5.23 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung ISO 14000

KhongCo

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.24 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC

KhongCo

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.25 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung Giai thuong

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.26 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS

6100,13

ValidMissingN

ModeStd Deviation

Statistics

Su dung luu do (flow chart)

6100,46

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do Pareto (Pareto Diagram)

6101,00

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do tan suat (Histogram)

6100,39

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do phan tan (Scatter Diagram)

6100.00

ValidMissingN

ModeStd Deviation

Bang 5.28 Su dung luu do (flow chart)

Bang 5.29 Su dung bieu do Pareto (Pareto Diagram)

CoValid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.30 Su dung bieu do tan suat (Histogram)

KhongCoTotal

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.27 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS

Bang 5.31 Su dung bieu do phan tan (Scatter Diagram)

KhongValid

Frequency Percent Valid Percent

CumulativePercent

Su dung bieu do ma tran (Matrix Diagram)

6100.00

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do mui ten (Arrow Diagram)

6100.00

ValidMissingN

ModeStd Deviation

Statistics

Su dung phieu kiem tra (Check Sheet)

6101.18

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do nhan qua (Cause & Effect Diagram)

6100.47

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do kiem soat (Control Chart)

6100.42

ValidMissingN

ModeStd Deviation

Bang 5.32 Su dung bieu do ma tran (Matrix Diagram)

Bang 5.33 Su dung bieu do mui ten (Arrow Diagram)

Bang 5.34 Su dung phieu kiem tra (Check Sheet)

Bang 5.35 Su dung bieu do nhan qua (Cause & Effect Diagram)

Bang 5.36 Su dung bieu do kiem soat (Control Chart)

Su dung bieu do quan he (Relation Diagram)

6100.00

ValidMissingN

ModeStd Deviation

Statistics

Su dung bieu do he thong (Systematic Diagram)

6100.00

ValidMissingN

ModeStd Deviation

Statistics

Thong ke giup do luong, mo ta, phan tich vagiai thich cac bien dong

6103.51.77

ValidMissingN

MeanStd Deviation

Statistics

Thong ke giup hieu tot hon ban chat, muc

do va nguyen nhan cua cac bien dong

6103.28.80

ValidMissingN

MeanStd Deviation

Bang 5.37 Su dung bieu do quan he (Relation Diagram)

KhongValid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.38 Su dung bieu do he thong (Systematic Diagram)

KhongValid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.39 Thong ke giup do luong, mo ta, phan tich va giai thich cac bien dong

Bang 5.40 Thong ke giup hieu tot hon ban chat, muc do va nguyen nhan cua cac

Thong ke giup giai quyet, ngan ngua cac bien dong

6103.38.76

ValidMissingN

MeanStd Deviation

Statistics

Thong ke thuc day cai tien lien tuc

6103.28.84

ValidMissingN

MeanStd Deviation

Statistics

Thong ke can thiet cho hoat dong cua cong ty

6103.59.74

ValidMissingN

MeanStd Deviation

Bang 5.41 Thong ke giup giai quyet, ngan ngua cac bien dong

Bang 5.42 Thong ke thuc day cai tien lien tuc

Bang 5.43 Thong ke can thiet cho hoat dong cua cong ty

Sau ISO 9001:2000, viec thu thap va phan tich dulieu cho hoat dong cai tien o cong ty duoc thuc hien

6103.21.99

ValidMissingN

MeanStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung 5S

6100.60

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung 6 Sigma

6100.18

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung Benchmarking

6100.18

ValidMissingN

ModeStd Deviation

Bang 5.44 Sau ISO 9001:2000, viec thu thap va phan tich du lieu cho hoat dong cai tien o

cong ty duoc thuc hien

Thuc hien thuong xuyen

Thuc hien rat thuong

Bang 5.45 Sau ISO 9001:2000, to chuc du dinh ap dung 5S

Bang 5.46 Sau ISO 9001:2000, to chuc du dinh ap dung 6 Sigma

KhongCo

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5 47 Sau ISO 9001:2000, to chuc du dinh ap dung Benchmarking

KhongCo

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Sau ISO 9001:2000, to chuc du dinh ap dung QCC

6100.41

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung ISO 14000

6100.54

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung SA 8000

6100.13

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh ap dung TPM

6100.13

ValidMissingN

ModeStd Deviation

Bang 5.48 Sau ISO 9001:2000, to chuc du dinh ap dung QCC

Bang 5.49 Sau ISO 9001:2000, to chuc du dinh ap dung ISO 14000

Bang 5.50 Sau ISO 9001:2000, to chuc du dinh ap dung SA 8000

Bang 5.51 Sau ISO 9001:2000, to chuc du dinh ap dung TPM

Sau ISO 9001:2000, to chuc du dinh ap dung TQM

6100.28

ValidMissingN

ModeStd Deviation

Statistics

Sau ISO 9001:2000, to chuc du dinh apdung Giai thuong chat luong VN 1000 diem

6100.28

ValidMissingN

ModeStd Deviation

Bang 5.52 Sau ISO 9001:2000, to chuc du dinh ap dung TQM

Bang 5.53 Sau ISO 9001:2000, to chuc du dinh ap dung Giai thuong chat luong

Bang 5.54 Kho khan do chung khong ro rang, kho thuc hien

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.55 Kho khan do ap dung chung nhung khong tao duoc su khac biet ro

rang voi cac doi thu khac

Bang 5.56 Kho khan do tu tuong, nhan thuc, thoi quen cua nhan vien ke ca can

bo quan ly co tam ly chong lai su thay doi

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.58 Kho khan do kha nang quan tri, dieu hanh thap, hoat dong SXKD chua

co quy hoach mang tam chien luoc trung va dai han

Kho khan thu 3

Kho khan thu 2

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.60 Kho khan do chay mau chat xam

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.59 Kho khan do phan cap chua du manh, thoi quen can thiep sau vao moi cong viec cua lanh dao nhung lai do du trong quyet dinh nen ton nhieu thoi

gian cho cac buoi hop

Kho khan thu 3

Kho khan thu 2

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.57 Kho khan do ky nang nha tu van chua cao, tu van chua sat voi tinh

hinh hoat dong cua to chuc

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.61 Kho khan do kinh phi tu van cao

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

Bang 5.62 Kho khan do trinh do cong nghe, MMTB su dung la lac hau, TB hon

tap cua nhieu nuoc san xuat

Kho khan thu 3

Kho khan thu 2

Kho khan nhat

Total

Valid

Frequency Percent Valid Percent

CumulativePercent

N of Valid Cases

Value df

Asymp Sig

(2-sided)

khi nhan ISO 9001:2000 Crosstabulation

Tong thoi gian nhan ISO9000

Total

Co chieu huong

Ngay mot tot hon

Hieu qua hoat dong cua cong ty sau khi nhan

Khong thoa man

Khong

Hoan toan thoa man Muc do thoa man cua cong ty voi ISO 9001:2000

Tu van Viet Nam

Tu van nuoc ngoai

Ngay mot tot hon

Hieu qua hoat dong cua cong ty sau khi nhan ISO 9001:2000

Total

Tu van Viet Nam

Tu van nuoc ngoai

Khongthoa man

Khongquan tam Thoa man

Hoan toanthoa man

Muc do thoa man cua cong ty voi ISO 9001:2000

Tu van Viet Nam

Tu van nuoc ngoai

Cong ty

tu van

Total

Ky nang cua nha tu van

Total

Bang 5.68 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, viec thu thap va

phan tich du lieu cho hoat dong cai tien o cong ty duoc thuc hien Crosstabulation

Thuc hien rat thuong xuyen

Sau ISO 9001:2000, viec thu thap va phan tich du lieu cho hoat dong cai tien o cong ty duoc thuc hien

Total

Bang 5.69 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du

dinh ap dung 5S Crosstabulation

Khong Co Da thuc hien

Sau ISO 9001:2000, to chuc du dinh ap

Muc do thoaman cua cong

ty voi ISO9001:2000

Total

Sau ISO 9001:2000, tochuc du dinh ap dung

Muc do thoaman cua cong

ty voi ISO9001:2000

Total

Sau ISO 9001:2000, tochuc du dinh ap dungBenchmarking

Total

Bang 5.72 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du

dinh ap dung QCC Crosstabulation

Khong Co Da thuc hien

Sau ISO 9001:2000, to chuc du dinh ap

dung QCC

Total

Bang 5.73 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du

dinh ap dung ISO 14000 Crosstabulation

Khong Co Da thuc hien

Sau ISO 9001:2000, to chuc du dinh ap

Muc do thoaman cua cong

ty voi ISO9001:2000

Total

Sau ISO 9001:2000, tochuc du dinh ap dung

SA 8000

Total

Bang 5.75 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du dinh ap dung TPM Crosstabulation

Muc do thoaman cua cong

ty voi ISO9001:2000

Total

Sau ISO 9001:2000, tochuc du dinh ap dungTPM

Total

Bang 5.76 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du

dinh ap dung TQM Crosstabulation

Khong Co Da thuc hien

Sau ISO 9001:2000, to chuc du dinh ap

dung TQM

Total

Bang 5.77 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO 9001:2000, to chuc du

dinh ap dung Giai thuong chat luong VN 1000 diem Crosstabulation

Khong Co Da thuc hien

Sau ISO 9001:2000, to chuc du dinh apdung Giai thuong chat luong VN 1000

diem

Total

Bang 5.78 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S *

Loai hinh kinh doanh Crosstabulation

Ngoai ISO 9001:2000

hien tai to chuc dang

ap dung 5S

Total

San xuat Dich vu

Loai hinh kinh doanh

Total

Bang 5.79 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung ISO

14000 * Loai hinh kinh doanh Crosstabulation

Ngoai ISO 9001:2000

hien tai to chuc dang

ap dung ISO 14000

Total

San xuat Dich vu

Loai hinh kinh doanh

Total

Bang 5.80 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC *

Loai hinh kinh doanh Crosstabulation

Ngoai ISO 9001:2000

hien tai to chuc dang

ap dung QCC

Total

San xuat Dich vu

Loai hinh kinh doanh

hien tai to chuc dang

ap dung Giai thuong

chat luong VN

Total

San xuat Dich vu

Loai hinh kinh doanh

Total

Bang 5.82 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM *

Loai hinh kinh doanh Crosstabulation

Bang 5.84 Loai hinh doanh nghiep * Ngoai ISO 9001:2000 hien tai to

chuc dang ap dung 5S Crosstabulation

ap dung 5S

Total

Bang 5.85 Loai hinh doanh nghiep * Ngoai ISO 9001:2000 hien tai to chuc

dang ap dung ISO 14000 Crosstabulation

ap dung ISO 14000

Total

Bang 8.86 Loai hinh doanh nghiep * Ngoai ISO 9001:2000 hien tai to

chuc dang ap dung QCC Crosstabulation

ap dung QCC

Total

Bang 5.83 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS

* Loai hinh kinh doanh Crosstabulation

Ngoai ISO 9001:2000

hien tai to chuc dang

ap dung OHSAS

Total

Loai hinh kinh doanh

Total