slide 1 make a list of some types of letters what type of letter do you write when you are unhappy with something letter of acceptance or refusal thank you letter letter of invitation letter

……… ……… …… Salutation Receiver’s address Sender’s address Reason for writing Date Resolution Complaints Closing... “You say in the advertisement that there are only native teache[r]

What type of letter do you write when you are unhappy with something?

+ Letter of invitation + Letter of complaint + Letter of reply

+ …

Study the letter of complaint below and identify the parts of this kind of letter

UNIT 4: SPECIAL EDUCATION

D-WRITING Writing a letter of complaint

I look forward to hearing from you and to getting a quick

resolution of this problem Please contact me at the above

address or by phone at (04) 7.222999.

Hanoi - Vietnam

22 nd February, 2006

Dear Sir,

I am writing to complain about the poor quality of the service at

your centre Everything seems to be worse than what you say in

the advertisement.

To resolve the problem, I require you to give me a refund

Enclosed is a copy of the receipt.

………

………

……

Salutation

Reason for

writing Date

Resolution Complaints

Closing

UNIT 4: SPECIAL EDUCATION

D-WRITING Writing a letter of complaint

* Vocabulary:

+ native-teachers: teachers who come from English-speaking countries + advertisement (n):

+ air-conditioned (a):

* Connectors/ expressions:

+ First/ Second/ Moreover/ In addition/ …

+ In fact/ Whereas in reality/ Also …

+ What is worse is that …/ To make the matter worse …

+ You say in the advertisement that …/ The advertisement says that …

E.g “You say in the advertisement that there are only native

teachers, but all the teachers in my class are Vietnamese.”

Task 1: Study the advertisement and complete the dialogue

Task 2: Complete the letter of complaint below

Sample writing:

First of all, you say in the advertisement that there are only native teachers, but in my class all the teachers are Vietnamese The advertisement also says that there are no more than 20 students in

a class, but my class has 25 students In the advertisement, you say that we can get free books and cassette tapes, but we had to pay for them What is worse is that the classroom is not air-conditioned Finally, what I do not like at all about your centre is the time The time is different from what the advertisement says Classes often start late and end early.

Task 2: Complete the letter of complaint below