Task 2: Sample writing A letter expressing satisfaction based on task 1 - work in groups to and handout 2 write the letter of A letter expressing dissatisfaction based on satisfaction, t[r]
Trang 1The second semester
Period 55
Date of preparation: 25/12/08
Date of teaching:30/12/08
Unit 9: The post office
Part A: reading
I Objectives: By the end of the lesson, Ss will be able to:
-develop their reading skill.
-use antonyms.
- scan for specific information
II Skills: Reading and speaking
III Teaching aids: textbook, pictures
IV Procedure:
Time Teacher’s activities Content Students’ activities 5’
10’
- ask Ss some questions
- introduce vocabulary
- read new words and
Warm up
Questions in the textbook Answers:
1 It’s…
2 Sometimes I go there to buy stamps or envelopes/send letters/buy newspapers
or magazines.
3 The post office offers many services.
Pre-reading
I Vocabulary
1 spacious (a) ['spei∫əs] rộng rãi
2 thoughtful (a) ['θɔ:tfl] sâu sắc, chín chắn
3 well-trained(a) lành nghề, bài bản
4 mail and parcel service dịch vụ chuyển phát thư và bưu phẩm
5 express mail service dịch vụ thư chuyển phát nhanh.
6 courteous (a) ['kə:tjəs] lịch sự
7 express money transfer dịch vụ chuyển phát tiền nhanh
8 secure (a) [si'kjuə] an toàn, đảm bảo
9 messenger call service dịch vụ điện thoại
10 notify (v) thông báo
11 recipient (n) [ri'sipiənt] người nhận
12 facsimile (fax) [fổk'simili] bản sao, máy fax
13 press distribution dịch vụ phát hành báo chí
14 bother (v) làm phiền, áy náy
15 subscriber (n) [səb'skraibə] người đăng ký (thuờ bao điện thoại, đặt mua bỏo dài hạn )
* reading vocabulary
- answer the questions.
- take notes
- listen
Trang 25’
10’
5’
4’
ask Ss to repeat word
by word
- rub out some words
and ask Ss to remember
them
- ask Ss to read the text
individually in 5’
- ask Ss to do task 1 in
pairs
- go around the class
and help if necessary
- call on some Ss to
give their answers
- give comments and
correct answers
- ask Ss to work
individually and then
compare the answers
with a partner
- go around the class to
check and help
- call on some Ss to
answer in front of the
class
- give correct answers
- has Ss work
individually and in
pairs
- go around to help if
necessary
- call on some Ss to
present their evidence
- give correct answers
- ask Ss to work in
groups
- encourage Ss to give
reasons for their
answers
- go around the class
* checking vocabulary
While-reading
* reading the text
Task 1: Circle the letter before the word that
has the opposite meaning to the italicized words
Answers:
1 c
2 b
3 d
4 c
Task 2: read the text again then answer the questions
Answers:
1 Thanh Ba Post Office is equipped with advanced technology and has a spacious pleasant front office.
2 Mail and Parcel Service, Express Money Transfer, Phone Calls and Faxes, Press Distribution.
3 They are air mail, surface mail and Express Mail Service.
4 It is used for notifying the recipient of the time and place to receive the call.
5 You will have to subscribe to your favorite newspapers and magazines.
Task 3: find evidence in the text to support the
statements
Answers
1 The post office opens daily from 7 a.m
to 9 p.m.
2 We offer a very comparative rate for parcels under 15 kg.
3 We also have the express Mail Service and you EMS mail will be delivered in the shortest possible time.
4 We offer a speedy and secure service of transferring money in less than 24 hours.
Post-reading
Flower Telegram Service.
Banking service.
Phone Cards and Internet
Cards.
Postal Savings
- repeat in chorus and individually
- remember the words
- read the text individually
- do task 1 in pairs
- some Ss give the answers
- work individually then compare the answers with a partner
- some Ss answer in front of the class
- work individually and
in pairs
- some Ss present their evidence
- work in groups
- give reasons for their answers
- the representative of each group speak out the answers
Trang 3and offer help
- call the representative
of each group to speak
out the answers
- assign homework
Homework
Write a passage (about 60 words) about Thanh
Ba Post office
- take notes
Period 56
Date of preparation:25/12/08
Date of teaching:30/12/08
Unit 9: The post office
Part B: Speaking
I Objectives: By the end of the lesson, Ss will be able to:
- rearrange the order of a dialogue
- take part in a dialogue to talk about different postal and telecommunication services
II Skills: speaking
III Teaching aids: textbook, pictures
IV Procedure
Time Teacher’s activities Content Students’ activities 5’
10’
18’
- ask Ss some questions
- ask Ss to work in pairs
to practise the dialogue
- call some pairs to
practise the dialogue
loudly in front of the
class
- ask Ss to answer the
question
- ask Ss to work in pairs
to make conversation
from the suggestion
- go around the class to
check and help
- call some pairs to
practise the dialogue
Warm up
You are in the post office. Which service would you choose if you want to:
1 send a parcel.
2 send your relatives some money
3 make a phone call.
4 send a document
5 subscribe to a newspaper.
Answers:
1 Mail and Parcel Service.
2 Express Money Transfer.
3 Phone Call and Faxes.
4 Facsimile service.
5 Press Distribution Service
Pre-speaking Task 1: Act out the dialogue
Answer: The service the customer is using is
the fax machine.
While-speaking Task 2: Make a conversation Sample answer:
A: Good morning Can I help you?
B: Yes, I want to have a telephone line installed at home.
B: OK Where do you live?
A: I live at 85 Pho moi, Cho Town When can
- answer the questions.
- work in pairs to practise the dialogue
- some pairs practise in front of the class
- answer the question
- work in pairs to make conversation from the suggestion
- some pairs practise the dialogue
Trang 4- comment
- ask Ss to work in pairs
to make a dialogue on
each of the given
situations
- go around the class to
check and help
- make a dialogue with a
good student to model
- call some pairs to
present
- comment
you install it?
/ When does the installation take place?
B: We can install it one week after you have registered / The installation takes place one week after your registration
A: Can you come on Friday?
B: Yes, that’s fine Do you have a telephone yet?
A: Yeah, I have a telephone already How much is the installation fee and monthly fee?
B: The installation fee is 1,4 million dong and monthly fee is 27 thousand dong Can you fill
in this form?
Post-speaking Task 3:
Sample answers:
* Dialogue 1.
A: Good morning Can I help you?
B: I would like to subscribe to Lao Dong daily newspaper
A: Yes How long would you like to subscribe
to it?
B: For a year, please.
A: Where would you like to get the newspaper?
B: At home, please I live at 67 Ngoc Ha Street A: OK 67 Ngoc Ha Street
B: Oh, can I get the newspaper every morning before 6.30?
A: Before 6.30 Well, it might be a little bit too early How about before 7.30?
B: OK That’s fine Thank you.
A: Right Can you just fill in this form?
* Dialogue 2
A: Good afternoon What can I do for you?
B: Yes, I would like to send a greetings card and some flowers to my friend on his birthday
A: Right You can use our Flower Telegram Service It’s fast and very convenient When is your friend’s birthday?
B: It’s May, 16th.
B: What kind of flowers do you like to send?
B: Roses A bunch of red roses.
A: Would you like the card and the flowers to
be delivered on May, 16th or a day before?
B; On May, 16th h It’s best to deliver it in the morning
A: OK I’ll make a note for that Can you just fill in this form? And don’t forget to write the address clearly
Homework
- work in pairs to make
a dialogue for each of the given situations
- listen
- some pairs present in front of the class
Trang 52’ - assign homework Redo task 3 - take notes
Period 57
Date of preparation: 3/01/09…
Date of teaching: 6/01/09
Unit 9: The post office
Part C: Listening
I Objectives: By the end of the lesson, Ss will be able to:
- listen about the development of telephone system in Vietnam and summarize the main ideas of the listening passage
II Skills: Listening and speaking
III Teaching aids: textbook, CD, teacher’s book
IV Procedure
Time Teacher’s activities Content Students’ activities 3’
5’
5’
12’
- ask Ss some questions
- ask Ss to work in
pairs
- go around the class
and help if necessary
- call some Ss to
answer
- comment
- read the given words
- introduce their
meanings
- ask Ss to repeat
- ask Ss to read
sentences in task 1
quickly
- play the CD for the
first time
- check if the Ss can
answer
- play the CD for the
Warm up
Question: Which is the quickest, a phone call,
a fax, an e-mail or a letter?
Answer: A phone call
Pre-listening
I Ask and answer the questions
1 Yes, we have a phone at home Our phone number is… (No, we don’t use phone.)
2 Yes, we have a Samsung/Nokia/Motorola (No, we don’t have a cell phone.)
3 With a cell phone you can contact other people easily You always feel close to them even you are away from them
However, you don’t have much privacy
It often bother you when you are sleeping or in a meeting.
II Listen and repeat:
1 commune (n) ['kɔmju:n] xã
2 rural network mạng lưới ở nông thôn
3 growth (n) sự phát triển, lớn lên
4 capacity (n) [kə'pổsiti] khả năng
5 digit (n) ['didɔit] con số
While-listening Task 1:
Answers:
1 B ( Vietnam ranks the second)
2 D (It is among the 30 countries in the world.)
3 C (In 1996, Vietnam began upgrading its fixed telephone networks.
4 D (at present, 93% of communes across
- answer the questions.
- work in pairs to do the task
- some Ss answer in front of the class
- listen
- take notes
- repeat in chorus and individually
- read sentences in task
1 quickly
- listen carefully
- listen again
Trang 67’
1’
second time and one
more if necessary for Ss
to hear the information
- call some Ss to express
their ideas
- comment and give
correct answers
- ask Ss to work in pairs
to ask and answer
- go around the class
and provide help if
necessary
- call some Ss to ask
and answer in front of
the class
- comment and give
correct answers
- have Ss to work in
groups using suggested
ideas to summarize the
main points of the
listening task
- go around the class
and check or help if
necessary
- call some leaders of
groups to present their
result of discussing
- comment
- assign homework
Vietnam have telephone services.
5 C (the change of the international telephone system).
Task 2:
Answers:
1 China has the best (highest) growth in the number of telephone subscribers.
2 In the early 1990s, there were only 140,000 telephones in Vietnam.
3 In 1996, the fixed telephone numbers were changed from six to seven digits in Hanoi and in Ho Chi Minh City as well
as five to six in other provinces.
4 In 2001.
5 There are 6,014 communal post offices
in Vietnam.
Post-listening
Sample summary:
Vietnam has quickly developed its telephone
system It is among 30 countries in the world that have more than two million telephone subscribers At present we have more than six million subscribers The mobile phone system has developed speedily to meet the growth in customer demand Vietnam has reduced the price of several services, especially in the monthly fees for fixed and mobile telephones
In the future, more attention will be paid to the rural areas At present, 93% of communes across Vietnam have telephone services.
Homework
Rewrite the content of the tape script (about 50 words)
- express their ideas
- work in pairs to ask and answer
- some pairs present in front of the class
- work in groups using suggested ideas to summarize the main points of the listening passage
- some leaders of the groups present their result of discussing
- take notes
Period 58
Date of preparation: 3/01/09
Date of teaching: 6/01/09
Unit 9: The post office
Part d: Writing
I Objectives: By the end of the lesson, Ss will be able to:
- understand the content and the form of a letter showing the satisfaction or dissatisfaction with the services of a post office
- write a letter to show the satisfaction or dissatisfaction to the post office’s services
II Skills: Writing and speaking
III Teaching aids: textbook, handouts
Trang 7IV Procedure
Time Teacher ’ s activities Content Students ’ activities
3’
5’
5’
- ask Ss to find out the
words that can make
people satisfied
- ask Ss to do the task
- go around the class
and provide help if
necessary
- call Ss to write the
answers on the board
- comment and give
correct answers
- ask Ss to work
individually then find a
partner to check the
answers
- call some Ss to write
the answers on board
- ask other Ss to
comment
- give correct answers
Warm up
Handouts: Find out the words that can make
people satisfied
Polite, rude, cold, helpful, spacious, cramped
chật hẹp, large, small, good, bad, reasonable, expensive, cheap, punctual, reliable
Answers: polite, helpful, spacious, large, good,
reasonable, cheap, punctual, reliable.
Pre-writing
I Rearrange the clues to complete the letter bellow(handouts)
1 Perhaps due to their stressing work, sometimes they seem a bit cold and not very helpful.
2 The last point I would like to comment
on is the attitude of some of your staff.
3 Secondly, although the parking area is large, it has no security guards and I sometime feel insecure leaving my motorcycle there.
4 Firstly, the lobby inside the post office
is too cramped and the seats are not enough.
5 Furthermore, I think it would be much better if the post office is open until 11 p.m so that customers can have more access to your services.
6 We customers often have to stand while waiting for our transaction, causing an unpleasant scene of disorder.
Answers: 4-6-3-5-2-1
II Use the given words to make meaningful sentences.
1 I/write/express/some ideas/the services
of your post office
2 high quality equipment/your post office/the best in the area
3 I/satisfied/the staff/polite and helpful
4 the prices of the services/reasonable/every pocket
5 your post office/serve/better and better Answers:
1 I am writing to express some ideas on the services of your post office.
2 With high quality equipment, your post office seems to be the best in the area.
3 I am quite satisfied with the staffs that are often polite and helpful.
4 I think the prices of the services are
- do the task
- do the task individually
- compare the answers with a partner
- some Ss write the answers on board
-work individually then find a partner to check the answers
- write the answers on board
Trang 815’
8’
2’
- ask Ss to read task 1
- explain how to write a
letter to express
satisfaction or
dissatisfaction
- divide the class into 3
groups to write 3 letters
of satisfaction,
dissatisfaction and both
satisfaction and
dissatisfaction
- go around to offer help
and check
- pick some students’
writing and read them to
the whole class then
give comments
- assign homework
reasonable for every pocket.
5 I hope your post office serve better and better
III Task 1:
How to write a letter to express satisfaction or dissatisfaction using ideals:
1 the opening hours of the post office: too late, too early
2 the quality of the equipment: good, bad, poor quality, needs repairing
3 the security conditions of the post office: good, poor security condition,
no one to keep motorcycles, pickpockets
4 the attitude of the staff: polite, helpful, cold, rude, arrogant (kiªu ng¹o)
5 the price of the services: low, high cheap, expensive, reasonable
6 the punctuality of delivery of letters and
newspapers: always/never punctual, sometimes late, letters and newspapers are lost
While-writing
Task 2:
Sample writing
A letter expressing satisfaction (based on task 1 and handout 2)
A letter expressing dissatisfaction (based on task 1 and handout 1)
Post-writing
Tenses Spelling Structures Content
Homework
Rewrite the letters
- read task 1
- listen and take notes
- work in groups to write the letter of satisfaction, dissatisfaction and both (dis)satisfaction
- listen to the reading, notice some typical errors
- take notes
Period 59
Date of preparation: 5/01/09
Date of teaching: 8/01/09
Unit 9: The post office
Part e: language focus
I Objectives: By the end of the lesson, Ss will be able to:
Trang 9- distinguish the sounds [sp], [st] and [sk] and pronounce the words and sentences containing these sounds correctly
- use defining and no-defining relative clauses appropriately.
II Skills: Writing and speaking
III Teaching aids: textbook
IV Procedure
Time Teacher’s activities Content Students’ activities 3’
10’
5’
- ask Ss to look at the
pictures and find out
what they are in E
- model the three
sounds for a few times
and explain the
differences in producing
them
- read the words in each
column all at once
- read the words once
again each time with a
word in each column to
help Ss distinguish the
differences between the
sounds in the words
- read the words and ask
Ss to repeat
- ask Ss to practise
pronouncing the words
in pairs
- read the sentences and
ask Ss to underline the
words with the sounds
[sp], [st], [sk]
- ask Ss to practise the
sentences in pairs
- ask Ss to revise
Defining and
Non-defining relative clauses
Warm up
using pictures of a statue, stamp, spoon, disk
Pronunciation
1 Pronounce the three sounds separately [sp], [st], [sk]
2 Pronouncing the words containing the sounds
3 Practising the sentences containing the target sounds
Grammar
I Relative clauses
Defining clause Non-defining clause The man whom you
met yesterday teaches me E
1 Defining clause gives essential information about the noun or noun phrase it modifies
Without it the sentence wouldn’t make sense as the listener or reader would not be able to
Mr Pike, whom you met yesterday, teaches me E
1 Non-defining relative clause gives extra information about a noun or noun phrase It can be omitted
- do the task
- listen carefully
- listen carefully
- listen and repeat
- practise pronouncing the words in pairs
- some Ss pronounce the words
- practise the sentences
in pairs
- some Ss read the sentences
- revise
Trang 105’
5’
6’
- help Ss to revise
Relative pronouns
- ask Ss to do the task
individually and then in
pairs
- go around to check
and help
- call some Ss to speak
out their answers
- comment and give
corrective feedback
- ask Ss to do the task
individually then check
with a partner
- give correct answers
- have Ss to play the
game lucky number
- give correct answers
identify the noun in the sentence
2 It is not put in commas
3 We can replace Which, who, whom
by THAT
2 It has one or two commas
3 Which can’t be replaced by THAT
II Relative pronouns
1 Who: subject or object pronoun for people
2 Which: subject or object pronoun for things and animals
3 Whose: possession for people, animals
or things
4 Whom: object pronoun for people, especially in non-defining relative clause ( in defining relative clause we colloquially prefer WHO)
5 That: subject pronoun and object pronoun for people and things in defining clause
* THAT thường đứng sau all, everyone,
everybody, no one, nobody, those, everything, little, much, none, no và các
từ ghép với no hoặc sau những cấp so sánh
Practice
I Exercise 1 Answers
1 A burglar is someone who breaks into the house to steal things
2 A customer is someone who buys something from the shop.
3 A shoplifter is someone who steals from
a shop.
4 A coward is someone who is not brave.
5 A tenant is someone who pays rent to live in a house or flat.
II Exercise 2 Answers
1 who
2 whose
3 whom
4 whose
5 whom
III Exercise 3 Answers
1 The man who answered the phone told
me you were away.
2 The waitress who served us was very impolite and impatient.
3 The building which was destroyed in the fire has now been rebuilt.
4 The people who were arrested have now been released.
- revise and take notes
- do the task individually and then
in pairs
- speak out the answers
- do the task individually then in pairs
- play the game lucky number