Openness transparency and accountability in the social security sector in vietnam today

An Overview ofreg lations on openness, transparency and acco ntability in Vietnamese Law Due to the impo tance of openness, t anspa ency and accountability in anti-co uption, these issue

ran hi huy1

1 An Overview ofreg lations on openness, transparency and acco ntability

in Vietnamese Law

Due to the impo tance of openness, t anspa ency and accountability in

anti-co uption, these issues a e cu ently mainly egulated in Vietnam’s legal documents

on anti-co uption It also means that the sub ects of egulation of Vietnamese la

on openness, t anspa ency and accountability a e agencies, o ganizations, units andindividuals unde the scope of the La on Anti-Co uption (LAC)

Acco ding to the La on Anti-Co uption 20 8, “Openness and t anspa ency[on o ganization and ope ation of agencies, o ganizations and units] is the disclosu e,

p ovision ofinfo mation and explanation on o ganizational st uctu e, the pe fo manceofduties and esponsibilities and po e s hile unde taking the tasks and esponsivities

of agencies, o ganizations and units”2, and “accountability is hat competent agencies,

o ganizations, units and individuals cla ify info mation and explain in time and fullyabout thei decisions and acts hile pe fo ming assigned tasks o official duties”3

Expe ience in the o ld sho s that implementation ofopenness and t anspa encyand accountability in o ganizing and ope ating of the public autho ities a e the mostimpo tant measu es to p event co uption This isdue to th ough the public, t anspa entand accountable p actice, it ill enhance the sense of esponsibility, the sense of

1Master tudent on overnance and Anti-corruption chool of Law, Vietnam National University, Hanoi

2Clause 4 A ticle 3 of the 20Ỉ8 LAC

3Clause 5 A ticle 3 of the 20 8 LAC

duty pe fo mance of agencies, o ganizations, units and officials Implementation ofopenness and t anspa ency and accountability equi es agencies, o ganizations, unitsand civil se vants to al ays consciously comply ith the p ovisions of la , fulfillingthei esponsibilities and public duties in acco dance ith the o de , p ocedu es andautho ization stated by la In addition, openness, t anspa ency, accountability also

c eate conditions fo civil as ell as social o ganizations and ente p ises to monitothe activities of state agencies Th ough the public and t anspa ent implementation ofstate agencies’ activities, people ill easily supe vise the ongdoings of officials andcivil se vants Th ough the implement ofaccountability, citizens may also equest stateagencies to explain actions that a e incompatible ith the functions and autho itiesassigned by state agencies The efo e, the violations of la o any illlegal activitieshich ha assing o abusing positions and po e s of state agencies, officials and civil

se vants fo self-seeking pu poses may be easily detected and handled

Ackno ledging the impo tance of openness, t anspa ency and accountability instate gove nance, Vietnam’s egulations on this issue a e quite specific since the LAC

2005 (amended and supplemented in 2007 and 20 2 - he einafte efe ed to as theLAC 2005) Inhe iting the p ovisions of the LAC 2005, the LAC 20 8 has ese ved asepa ate section (Section »Chapte II) fo p ovisions on openness, t anspa ency, andaccountability in o ganizing and ope ating the agencies, o ganizations, and units Themain contents of this section can be summa ized as follo s:

F rstly, about ope ess a d tra spare cy

The gene al p inciple in this matte is: Agencies, o ganizations and units mustpublicly and t anspa ently disclose all info mation about thei o ganization andope ation, except fo contents belonging to state sec ets, business sec ets and othe s

as p esc ibed by la openness and t anspa ency must ensu e accu acy, cla ity,compieteness and timeliness acco ding to the o de and p ocedu es p esc ibedbycompetent agencies, o ganizations and units, but must comply ith the p ovisions

of la

Fo mo e details, acco ding to A ticle 0 ofthe LAC 20 8, agencies, o ganizationsand units must publicize and be t anspa ent on the follo ing issues: a) Implementation

of policies and la s ith content elated to ights, la ful inte ests of officials,

Openness, ransparency and Accountability in tate overnance

1 A ticle of the 20 8 LAC

public se vants and employees; o ke s; office s and soldie s b) Hie a angement,management and use of public finance, public assets o funds mobilized f om othe

la ful sou ces; c) O ganization pe sonnel of agencies, o ganizations and units; codes

of conduct of po e ful officials; d) The implementation of policies and la s that do notelate to the cases p esc ibed at points a, b and c of this clause but must be t anspa entacco ding to othe la s In addition, agencies, o ganizations and units that a e di ectlydealing ith affai s of othe agencies, o ganizations, units and individuals beyond thecontents of openness and t anspa ency p esc ibed in clause of this A ticle must also

P oviding info mation to the equest of agencies, o ganizations, units o individuals3

In case that openness is p esc ibed by othe la s, the head of an agency, o ganization

o unit shall implement one o seve al fo ms of openness specified at points b, c, d,

đ, e and g, clause of this A ticle, and the head of the agency, o ganization o unitmay choose to implement additional fo ms of openness specified at points a and h,clause of this A ticle4

A ticle 2 of the LAC 20 8 assigns the esponsibility to the implementation

of openness and t anspa ency fo heads of agencies, o ganizations and units5That esponsibility is eflected specifically in the actions of “di ecting, inspecting,

u ging and guiding agencies, o ganizations, units and individuals unde theimanagement to pe fo m publicly and t anspa ently” And, “in case of detectingviolations of the la on openness and t anspa ency, they must be handled acco ding

to thei competence o p opose competent pe sons to handle them acco ding tothe p ovisions of la ”6

Clause A ticle 0 of the 20 8 LAC

2Clause 2 A ticle 0 of the 20 8 LAC

3Clause i A ticle Ỉ of the 20 8 LAC

4Clause 2 A ticle of the 20 8 LAC

3Clause i A ticle 2 of the 20 8 LAC

6Clause 2 A ticle 2 of the 20 8 LAC

Openness, ransparency and Accountability in tate overnance

In fact, one of the most impo tant fo ms of openness and t anspa ency is p essconfe ences, speaking and p oviding info mation to the p ess The LAC 20 8 setsaside a sepa ate p ovision on this fo m, hich states: “L Agencies, o ganizationsand units shall o ganize p ess confe ences, give speeches and p ovide pe iodic o

i egula info mation to the p ess on the o ganization and ope ation of thei o nagencies, o ganizations, units, p eventing and fighting against co uption andhandling co uption cases acco ding to the la on p ess 2 Agencies, o ganizationsand units must hold p ess confe ences, give speeches and p ovide info mation

to p ess ext ao dina ily on matte s elated to the o ganization and ope ation ofagencies, o ganizations o units that the public ca es about it, unless the p ess la

p ovides othe ise”

Conside ing the ight to equest info mation as an indispensable element

of the public and t anspa ent implementation [and also accountability], the LAC

20 8 has a sepa ate p ovision on this issue It states, “ State agencies, political

o ganizations, socio-political o ganizations and p ess agencies, ithin the scope

of thei tasks and po e s, have the ight to equest agencies, o ganizations andunits to p ovide info mation on the o ganization and ope ation of such agencies,

o ganizations and units acco ding to the p ovisions of la Within 0 days afteeceiving a equest, the equested agency, o ganization o unit must p ovideinfo mation, except in case that the info mation content has been published onthe mass media o publicly listed; In case of failing to p ovide, those agenciesmust eply on iting to the equesting agencies and o ganizations, clea ly statingthe eason the efo 2 Citizens have the ight to equest state agencies to p ovideinfo mation in acco dance ith the la on info mation access 3 The p ovision ofinfo mation by agencies, o ganizations and units to officials, employees, labo e s,soldie s in the a med fo ces o king at agencies, o ganizations and units shallcomply ith the p ovisions of la on the implementation of democ acy at the

g ass oots level and elevant la p ovisions ”2

Rega ding to openness and t anspa ency, Dec ee No 5 /20 /ND-CP datedJuly , 20 adds a p ovision on t anspa ency and t anspa ency in o ganization andope ation of ente p ises and o ganizations outside the state that mobilize people’s

A ticle 3 of the 20 8 LAC

2A ticle 4 of the 20 8 LAC

cont ibutions to cha itable activities Acco dingly, based on the p ovisions of theLAC 20 8, this Dec ee and othe elevant ia s, public companies, c edit institutionsand social o ganizations that the P ime Ministe , Ministe of Home Affai s o the

P esident of the People’s Committee of the p ovince shall decide to establish oapp ove a cha te that mobilizes people’s cont ibutions to cha itable activities, onthe basis of suitability ith the peculia ities of his / he o ganization o ope ation,have the esponsibility to specify the fo m of openness, content and esponsibility

to make it public and t anspa ent in thei businesses and o ganizations Contents

of openness and t anspa ency include: a) Implementation of policies and la selated to the la ful ights and inte ests of o ke s and membe s; sala y and bonusegimes; o king time, est time and othe social elfa e egimes; code of conduct,cha te of ente p ises and o ganizations; pe sonnel a angement and othe contentsmust be public and t anspa ent in acco dance ith elevant la s, b) Apa t f om thecontents specified at point a above, social o ganizations established o app oved bythe P ime Ministe , the Ministe of Home Affai s o p esidents of p ovincial PeoplesCommittees must also be public and t anspa ent the follo ings ules: egulations onmobilization, management and use of cont ibutions fo cha ity activities; ights andobligations of cont ibuto s and beneficia ies; pu pose of mobilizing donations tocha ity; sub ects, fo ms and level of mobilization of cont ibutions; The mobilizationesults, including; list of cont ibuto s, sponso s, fo ms and level of cont ibution andsponso ship of each sub ect; esults of management and use of mobilized funds focha itable pu poses

Seco dlyy about accou tab l ty

Hie LAC20 8 p ovides a sepa ate p ovision on accountability, hich clea lystates:

i Agencies, o ganizations, units and individuals a e esponsible fo explaining theidecisions and acts in implementing tasks and official duties assigned at the equest ofagencies, o ganizations, units o individuals di ectly affected by such decisions o actsThe pe son pe fo ming the accountability is the head of the agency, o ganization, unit

o pe son assigned, the pe son legally autho ized to pe fo m the accountability, ii Incase ofthe p ess publishes info mation on la violations and make a equest to ans ematte s elated to the pe fo mance of assigned tasks, the agencies, o ganizations,

A ticle 53 Dec ee No 5 /20 /ND-CP dated July Ỉ, 20

units o autho ized individuals must explain and publicize the contents explained inthe p ess acco ding to the p ovisions of la iii The explanation at the equest of asupe viso y autho ity o othe competent autho ity, o ganization, unit o individualshall be implemented in acco dance ith elevant la s ”

Rega ding accountability issues, Dec ee No 5 /20 /ND-CP dated July >20has a numbe of p ovisions detailing the content of clause , A ticle 5 of the LAC

20 8, specifically as follo s:

F rst, the content of explanation includes:2i) The legal basis of the issuance ofdecisions and implementation of acts; li) Competence to p omulgate decisions andconduct acts; iii) O de and p ocedu es fo p omulgating decisions and conductingacts; iv) Contents of decisions and acts

econd, conditions for eceiving the due diligence equests3: i) Individuals

ho equest fo explanation have full civil act capacity o have a ep esentative as

p esc ibed by la ; agencies, o ganizations and units equesting explanations ithlegal ep esentatives of thei agencies, o ganizations and units; ii) Decisions and acts

of agencies, o ganizations and units equested fo explanation di ectly affect the la fulights and inte ests of agencies, o ganizations, units and individuals that equestexplanations

hirdy the cases a e denied equest fo explanation4: i) Not being eligible toeceive the equest fo explanation as p esc ibed in A ticle 4 of Dec ee No 5 /20 /ND-CP; ii) The contents of explanation equest fal! into the cases specified in

A ticle 6 of Dec ee No 5 /20 /ND-CP, the contents have been explained o havebeen accepted by the competent agencies, o ganizations, units and individuals,except in the case of the equesting pe son fo good eason; iii) The equeste s

fo a e in a state of not being able to cont ol acts due to the use of stimulants ocommit acts of dis upting o de , th eatening o insulting the hono and dignity

of the eceive s; iv) Autho ized pe son, ep esentatives ithout legal pape s as

p esc ibed by la

Openness, ransparency and Accountability in tate overnance

A ticle 5 of the 20 8 LAC

2A ticle 3 Dec ee No 5 /20 /ND-CP dated July ,20

3A ticle 4 Dec ee No 5 /20 /ND-CP dated July ,20

4A ticle 5 Dec ee No 5 /20 /ND-CP dated July ,20

Fourth, the contents a e not ithin the scope of explanation : i) Hie contentbelongs to state sec ets, sec ets of pe sonal life, pe sonal sec ets, business sec ets as

p esc ibed by la ; ii) Contents of command, administ ation and o ganization of the

pe fo mance of tasks and official duties ithin agencies, o ganizations and units hichhave not yet been issued, yet implemented, o contents ofcommand and administ ation

of the agencies ith subo dinate agencies

Fifth) esponsibilities of heads of agencies, o ganizations and units in the

pe fo mance of accountability2: i) specific p ovisions on the pe fo mance ofaccountability in inte nal ules and o king egulations of agencies, o ganizations,units; ii) An individual o depa tment is esponsible fo eceiving the equest foexplanation; in) O ganize, di ect, u ge and inspect the pe fo mance of accountabilityand handle violations acco ding to its competence

ixth, ights and obligations ofthe equeste s fo explanation3:i) The equeste s

fo explanation have the follo ing ights: a) On thei o n o autho izing othe

pe sons ith full civil act capacity to execute the equest explanation; b) Pa tially

o holly ithd a ing the equest fo explanation; c) Receiving explanato ydocuments f om agencies, o ganizations, units and individuals ho a e esponsible

fo explanation; d) Complaints and denunciations in acco dance ith la ; li) Theequest fo explanation has the follo ing obligations: a) Clea ly stating his/he fullname, add ess o p esent identification document, po e of atto ney; b) Complying

st ictly ith the o de and p ocedu es fo equesting explanations specified in Section

3, Chapte II of Dec ee No 5 /20 /ND-CP and othe elevant la p ovisions;c) Clea ly and t uthfully p esenting and g ounds fo the contents of the equest foexplanation; d) P ovide info mation and documents elated to the content of equest

fo explanation

eventh, ights and obligations of the pe son pe fo ming the accountabilitytask4: i) People ho is esponsible to explain have the follo ing ights: a) Requestingthe equeste s to p ovide info mation and documents elated to content of explanationequest; b) Inst ucting the equesto fo explanation to comply ith the o de and

! A ticle 6 Dec ee No 5 /20 /ND-CP dated July ,20

2A ticle 7 Dec ee No 5 /20 /ND-CP dated July ,20

3A ticle 8 Dec ee No 5 /20 /ND-CP dated July ,20

4A ticle Dec ee No 5 /20 /NĐ-CP dated July Ú 20

p ocedu es specified in Section 3, Chapte II of Dec ee No 5 /20 /ND-CP andothe elevant la p ovisions; CÌ Refusing the eauest fo explanation in the cases

p esc ibed in A ticle 5 of Dec ee No 5 /20 /ND-CP; ii) The pe son pe fo mingthe accountability task has the follo ing obligations: a) Receiving the equest foexplanation unde his/he autho ity; b) Inst ucting the equeste s to comply ith the

o de and p ocedu es specified in Section 3, Chapte II of Dec ee No 5 /20 /ND-CPand othe elevant la s; c) Handling equests fo explanation in acco dance ith the

o de , p ocedu es and time limits p esc ibed in Dec ee No 5 /20 /ND-CP and otheelevant p ovisions of la

Eighth>the o de and p ocedu es fo making the explanation, a e as follo s:

- Request fo explanation : The equest fo explanation is made in iting o

di ectly at the agency, o ganization o unit esponsible fo explanation If the ittenequest fo explanation is made, then: a) The itten equest fo explanation mustclea ly state the content of the equest fo explanation; specify the full name, add ess,telephone numbe o mailing add ess of the equesting pe son, b) Hie ittenequest fo explanation must have the signatu e o finge p int of the equestingequeste If the equest fo explanation is di ect, then: a) The equesto mustclea ly p esents the content of the equest to the pe son being assigned to eceivethe equest fo explanation (in case many people equest the same explanation fothe same content, they must: appoint the ep esentative to p esent, the appointment

of the ep esentative is p esented in iting ith the signatu e o finge p int ofthe equeste s fo explanation); b) The pe son assigned to eceive the equest foexplanation must t uthfully p esent the content of the equest fo explanation initing; specify the full name, add ess, telephone numbe o mailing add ess of the

pe son equesting explanation; c) The equest fo explanation must sign o ce tify inthe itten equest fo explanation

- Receive the equest fo explanation2: Agencies, o ganizations, units andindividuals a e esponsible fo eceiving the equest fo explanation if they meetthe eceiving conditions and do not fall into the cases of efusing the equest foexplanation p esc ibed in A ticles 4 and 5 of Dec ee No 5 /20 /ND-CP If the

Openness, ransparency and Accountability in tate overnance

!A ticle 0 Dec ee No 5 /20 /ND-CP dated July ,20

2A ticle Dec ee No 5 /20 /ND-CP dated July ,20

equest fo explanation is not unde the esponsibility, the ecipient shall guide theequesto to a competent agency in acco dance ith la In case the itten equest foexplanation does not meet the conditions specified in Clause 2, A ticle 0 of Dec ee

No 5 /20 /ND-CP, the ecipient shall guide the equesto to supplement info mationand documents In case the content of the equest fo explanation has been explained

to othe s befo e, a copy of the itten explanation must be p ovided to the equeste sWithin 05 o king days f om the date of eceipt of the equest, the p esente mustnotify in iting to the equeste about the settlement o non- esolution, clea ly statingthe easons

- Implementation of explanations : In cases he e the equest fo di ectexplanation is simple, the explanation may be made in the fo m of di ect explanationHie di ect explanation must be made in a signed eco d o finge p int of the pa ties

In othe cases, the explanation is made as follo s: a) Collecting and ve ifying elevantinfo mation; b) Wo king di ectly ith the equeste s fo cla ification of elevantcontents hen necessa y The content of the o k is eco ded in a minute of meetingith the signatu es o finge p ints of the pa ties; c) Issuing explanato y documents;d) Sending explanato y documents to the equeste s fo explanation The ittenexplanation must contain the follo ing details: a) Full name and add ess of the equest

fo explanation; b) Content of equest fo explanation; c) Results of o king di ectlyith o ganizations and individuals (if any); d) Legal g ounds fo explanation; e)Specific explanato y content

- Time limit fo explanation2: The time limit fo pe fo ming the explanation

is 5 days, c ou ntin g f o m th e date o f th e notice o f eceipt o f th e eq uest foexplanation; In case of complicated contents, it may be extended only once;The extended time must not exceed 5 days and must notify in iting to theequeste s fo explanation The pe iod of suspension of explanation as p esc ibed

in Clause , A ticle 4 of Dec ee No 5 /20 /ND'CP shall not be included in thetime limit fo explanation

- Pausing o suspending the explanation3: Du ing the p ocess of making theexplanation, the pe son ho is in cha ge ofthe explanation has the decision to suspend

A ticle 2 Dec ee No 5 /20 /ND-CP dated July ,20

2A ticle 3 Dec ee No 5 /20 /ND-CP dated July ,20

3A ticle 4 Dec ee No 5 /20 /ND-CP dated July ,20Í ,

Openness, ransparency and Accountability in tate overnance

the explanation in the follo ing cases: a) The pe son equesting the explanation is anindividual ho has died ithout having inhe ited the ie hts and obligations: agencies,

o ganizations have been sepa ated, me ged o dissolved ithout any individual o

o ganization inhe iting thei ights and obligations; b) The equest fo explanation is

an individual ho has lost his/he civil act capacity but has not yet been identified as alegal ep esentative; c) The individual ho equests the explanation is sick o because ofothe ob ective easons, the assigned task pe son is unable to pe fo m the explanation,the pe son pe fo ming the accountability task continues to make explanation hen theeason fo the suspension no longe exists The pe son pe fo ming the accountabilitydecision shall suspend the explanation in the follo ing cases: a) The equesto foexplanation is an individual ho has died ithout an hei ofthe ights and obligations;agencies, o ganizations axe sepa ated, me ged o dissolved ithout any individual o

o ganization inhe iting thei ights and obligations in the case equesting explanation;b) The equest fo explanation is an individual ho has lost his/he civil act capacityithout a legal ep esentative; c) The equest fo explanation ithd a s all of theequest fo explanation

2 Performing openness, transparency, and accountable responsibility in the socialsecurity sectorin Vietnam

2 1 he legalframework of openness, transparency and accountability in thesocial security sector in Vietnam

Vietnam Social Secu ity (VSS) is a gove nment agency, hich is esponsible foimplementing policies, social insu ance, health insu ance policies and managing theSocial Insu ance Fund in acco dance ith the la

Vietnam Social Secu ity is unde the management of the Minist y of Labo ,

Wa Invalids and Social Affai s (Minist y of Labo , Wa Invalids and SocialAffai s) on social insu ance, the Minist y of Health on health insu ance, andthe Minist y of Finance on egimes and policies fo social insu ance and healthinsu ance funds

As a state agency, Vietnam Social Secu ity is also sub ect to the egulation ofopenness, t anspa ency, and accountability in the LAC 20 8 and Dec ee No 5 /20 /ND-CP ofthe Gove nment, dated July ,20 , detailing and guidingthe implementation

of a numbe of a ticles of the LAC 20 8

Ho eve , conside ing the pa ticula ity of a policy implementation secto , thispape only analyses the issues of openness, t anspa ency and accountability in thesocial secu ity secto in Vietnam elated to the p ovisions of policies and egimes

on social insu ance, health insu ance and management of Social Insu ance andHealth Insu ance Funds Mo e specifically, the issue of openness, t anspa ency andaccountability in the social secu ity secto in Vietnam is linked to the follo ing:

» Conditions, ights and obligations of pa ticipants and beneficia ies of socialinsu ance and health insu ance policies

• Administ ative p ocedu e, o k settlement p ocess, components of application

fo egist ation ofpayment ofsocial insu ance and health insu ance cont ibutions and

p oposals fo settlement of social insu ance and health insu ance benefits

• Implementation of policies, la s and management of social insu ance andhealth insu ance funds

In o de to implement openly and t anspa ently in the above issues, in ecentyea s (20 5 - 20 pe iod), the social secu ity secto has issued many documentsguiding the implementation of legal p ovisions elated to the egime and socialinsu ance and health insu ance policies, o de and p ocedu es fo egist ation ofpayment and entitlement of social insu ance and health insu ance The fact thatthe la s a e clea ly specified and implemented ill limit the a bit a y situation

in applying policies, and on the othe hand, help people - the pa ticipants andbeneficia ies of social insu ance and health insu ance policies to unde stand andkno thei ights and obligations in the State's social secu ity policies, specifically,impo tant documents include:

- Fo the fieldofcollection ofsocialinsu ance, healthinsu ance and unemploymentinsu ance, issuance ofsocial insu ance books and health insu ance ca ds: Decision No/QD-BHXH and Decision No 5 /QD-BHXH stipulate the dossie , p ocedu esand implementation p ocess of the field of collection and issuance of social insu ancebooks and health insu ance ca ds (20 5); Decision No 5 5/QD-BHXH stipulates the

p ocess of collecting social insu ance, health insu ance, unemployment insu ance andoccupational accident insu ance; management of social insu ance books and healthinsu ance ca ds (in 20 7) These a e documents specifying egulations on sub ects

pa ticipating in social insu ance, unemployment insu ance and health insu ance,

Openness, ransparency and Accountability in tate overnance

ights and obligations of pa ticipants, dossie s, and p ocedu es fo egist ation of

pa ticipation in social insu ance, unemployment insu ance and health insu ance;decent alize the management of collection and issuance of social insu ance books andhealth insu ance ca ds of social secu ity agencies;

- Settlement and payment of social insu ance and health insu ance egimes:Decision No 3 /QD - BHXH issues egulations on o ganizing the implementation

of health insu ance in medical examination and t eatment ith health insu ance(in 20 5) Decision No 636/QD-BHXH p esc ibes the dossie s and p ocedu es

fo settlement of social insu ance egimes; Decision No 828/QD-BHXH egulatesmanagement of payment of social insu ance and unemployment insu ance (in

20 6); Decision No 6/QD-BHXH dated Janua y 3 » 20 p omulgates the p ocess

of settling social insu ance egimes and settling payment of social insu ance andunemployment insu ance egimes These a e specific p ovisions on the composition

of dossie s, p ocedu es fo eceiving, o de , time limit fo settlement and payment ofeach social insu ance and health insu ance egime

In addition, to help people and businesses easily and conveniently t ansact

in pa ticipating and en oying the policies of social insu ance, unemploymentinsu ance and health insu ance, and also ensu ing the openness and t anspa ency

in ob settlement, cont ibuting fo the effective anti-co uption among officialsand employees, Vietnam Social Secu ity has issued many othe legal documents

to idely publicize administ ative p ocedu es unde the u isdiction of thesocial insu ance agency , including administ ative p ocedu es that a e abolished,eplaced annually

With the ob ective of t anspa ency in each stage of ope ation, people andbusinesses can monito and supe vise the p ocess of handling p ocedu es anddocuments hen dealing ith social insu ance autho ities In 20 7, Vietnam SocialSecu ity has implemented comp ehensive elect onic t ansactions in all ope ationalstages, and has issued documents guiding the p ocess of conducting elect onic

t ansactions in all a eas: collection and issuance social insu ance books and healthinsu ance ca d; settlement of social insu ance egimes

Decision No 3 /QD-BHXH dated Janua y 0 , 20 7; Decision No 772/QD-BHXH dated June 5, 20 8; Decision No 2 /QD-BHXH dated July 6,20 8; Decision No 777/QD-BHXH dated June 24,20