Báo cáo thực tập tốt nghiệp tiếng anh (3)

Secondly, I would like to thank all my teachers at the Department ofForeign Language, Vinh University for the helps and guidance that they havegien me.Thirdly, I owe my gratitude to all

VINH UNIVERSITY

DEPARTMENT OF FOREIGN LANGUAGES

-STUDENT INTERNSHIP REPORT

Supervisor : Mrs Nguyen Thi Lan Phuong Student’s full name : Nguyen Thi Thanh Nga

Student’s ID : 1057518052

Nghe An, April 2014

Secondly, I would like to thank all my teachers at the Department ofForeign Language, Vinh University for the helps and guidance that they havegien me.

Thirdly, I owe my gratitude to all staffs in International Travel Center NgheAn Tourism joint-stock Company, where I took my internship for theirassists, hospitality, and friendliness In particular, I wish to give my specialthanks to Mr Ta Khac Uyen, Mr Truong and Phan Thi Van Anh for theirinstructions and counsels on my works

-Finally, this dissertation would not have been possible without my fellowsand my family who were always beside me They supported me a lot during thisinternship

Nghe An, April 2014 Nguyen Thi Thanh Nga

PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION

1.1 Name and Address of Company

I practiced at Nghe An Tourism Joint-Stock Company – International travelcenter located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe Anprovince

1.2 Mission & Functions of Company

The company was established on July 15, 2005 It was granted a license tooperate multiple functions business including: Domestic and international travel,transportation of domestic and international tourists, travel services business, officeleasing and finance and purchasing food technology, personal and familybelongings, metals, agricultural products

It was the first company in NgheAn Central and Northern provinces licensedabout international travel During the operation and development of the company,the company’s function is "Travel business is leading mission-critical"

The company organized thousands of tours from Laos – Thailand for tourists tovisit Vietnam and vice versa The company organized many delegations of Ho ChiMinh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laosand Thailand

Up to now, travel operations of company always are effective in area Thecompany had good trained tour guides who are young, enthusiastic They haveprofessional skills It helps the operation of the company develop In recent years,travel operations of the company have reached good achievements Annual revenuereached high growth rate, interest rate accounted for 60% of the market in Nghe An

In addition, the company concentrated in improving the quality andeffectiveness of other travel services such as hotel, restaurant and commercialbusiness They were Song Lam Hotel, Bong Sen Hotel and some other Departments

- General Director: Nguyen Duc Hien.

- Chief Personnel officer: Nguyen Tien Thanh

- Director Centre for International Travel: Ta Khac Uyen

- Deputy Director of international travel: Phan Dinh Nho

- Business Managers: Hoang Van Truong

Annual general meeting

Executive director board

Board of Supervisors General Assembly

Organization–

Administrative Department

Business

Department

Accounting - Finance Department

Quang Trung Restaurant

Bong Sen

Hotel

Song Lam Hotel

Venture Fashion store

Wholesale stalls

- Domestic tourism leader : Phan Thi Van Anh

- Tourist heads overseas : Dao Van Ngoc

- Marketing head : Ho Van Ta

- Tour operator: Nguyen Thi Thuy Duong

- Sales and Marketing: Tran Thi Huyen Trang

* GLP (Golden Lotus Plus) center:

- Director: Dang Thanh Tam

- Domestic tourism leader: Nguyen Van Hien

- Market leader: Nguyen Xuan Tung

- Tour operator: Le Thi Tam

- Sale- Marketing: Tran Thi Huyen Trang

1.4 Summary of the duties and responsibilities performed by the intern of Company

It was my honor to take my internship when I practiced at Nghe An TourismJoint-Stock Company I practiced at Travelling Group My duty at market segmentswas a Tour Guide, Sale- Marketing and Secrectary I received and recordedinformation of customers, shared specific information such as: name, age, address,tours, and price and investigated customer ideas about the quality of the tour.Sometimes, I was notified to accompany the delegation in some short tours in a fewdays to learn more about business travel and tour guide

PART II: PRACTICUM EXPERIENCES 2.1 What I have done

I took my internship at International Travel Center - Nghe An Tourism Companyfrom February 17th, 2014 to April 14th, 2014 After two months practicing, I gotmany valuable experiences to complete the report and use it in future

Firstly, in my internship process, I met Mr.Ta Khac Uyen (the director ofinternational travel center) to know more information about the company where Itook my internship period And then I was introduced to Mr Hoang Van Truong(Business Managers of center) who guided me during my internship time He guided

me to know about how to work of this center I attended some talks of the staff ofthe center I also learnt some specific works in the center, I received the previouscontracts the company to reference, read and studied about tourism documents Iwrote presentaion about tourist sites Nghe An, Ha Tinh, Da Lat I was introducedmany skills like prsentation, public speaking, manage skill, etc I prepared necessarythings for my tour: documents, gifts, hats, mineral water bottles

I worked as a tour guide I joined in some tours such as “Thanh Chuong – Quang Binh- Quang Tri- Thanh Chuong”, “Vinh – Tran Temple – Hung Temple – Vinh”.

 Day 1 Thanh Chuong – Quang Tri

At 6:00 The Tour guide and driver picked 70 members of Agribank of ThanhChuong district up at Thanh Chuong and start a trip to Quang Binh, Quang Triprovine

- Firstly, we come to Uncle Giap tomb at “Vung Chua- Đao Yen” and had lunch at

Huong Giang restaurant in Dong Hoi -Quang Binh

1.30 pm I took tourists to the ancient citadel of Quang Tri where occurred the battle

of 81 days and nights of Quang Triʹs army to protect it

- 6.00 pm I took delegation to visit Dong Ha market to buy products which weremade in Thailand

-7.00 pm, we came back Medely hotel- Dong Ha, had dinner, checked in and rest

 Day 2 Quang Tri- Quang Binh – Thanh Chuong

- 7:30 am, we visited Truong Son cemetery, insensed to memorize heroicmartyrs who sacrificed everywhere Truong Son road to protect country ingeneral and to protect Quang Tri in specific in during the war againstAmerica years

- 11.00am, had lunch at Thao Nguyen restaurant at Phong Nha – Ke Bang

- In the afternoon, we visited Phong Nha cave, sightseeing, and tookphotos

- 5:30pm, we came back Thanh Chuong

- 10.00pm, said goodbye tourists Ended of the trip

Vinh – Tran Temple – Hung Temple – Vinh

Day 1: Vinh – Tran Temple

- At 6.00 am: The guide picked up at Vinh

- At 7.00 am: We had breakfast at Muong Thanh Hotel in Dien Chau District and started to Nam Dinh

- At 12.30 am: Had lunch at Hoang Mai Restaurant in Ninh Binh City Then came to Nam Dinh to visited Tran Temple

- At 14.30 pm: We went to Hung Temple

- At 18.30 pm: We arrived at Green Hotel in Viet Tri City, Phu Tho

province, check in and rest Then had dinner at hotel’s restaurant Visitedfreely

Day 2: Hung Temple – Vinh

- At 7.00 am: Checked out and had breakfast at Green hotel’s restaurant

- At 8.00 am: Went to Hung Temple

- At 11.45 am: had lunch at Minh Trong restaurant After that returned to Vinh – Nghe An

- At 7.00 pm: Had dinner in Nghia Dan District

- At 10.00 pm: Broke up tourists and ended tour

In addition, I worked as a Sale- marketing I went to many places in Ha Tinhprovince to introduce Customers information about my company including tours,services, products, prizes, etc I signed many contracts such as: Tourism contractswith Agribank at Thanh Chuong district, Ha Huy Tap high school in Vinh, Haticogroup in Ha Tinh city Car renting contracts in Huong Huong Son and Can Locdistrict in Ha Tinh

Besides, I also worked as a Secretary in company I consulted tourists when theyare necessary, prepared things for tours such as: hats, mineral warter bottles, gifts,etc Typied, printed documents, contracts, Tour programmmes, sent and receivedemails, faxes for tourists I signed many tours for my company, calculated theexpenses for hotels, meals, visiting tickets, renting car, tourism insuarance, etc

I translated many tourism documents such asTourism in Lao, Da lat tourism, some

contracts and translated tour programmes for instance “ Thanh Chuong- Quang Binh- Quang tri- Thanh Chuong”, “Vinh- Nha Trang- Da Lat- Vinh”, “Vinh- Vientience- Vinh” ( see appendix)

2.2 New skills acquired and skills improved

I improved many my skills in my internship process at International TravelCenter - Nghe An Tourism Joint- Stock Company

First of all, I improved communication skill This is very important As weknown, communication skill is indispensable elements for all fields This factor isvery important to everyone in general and tour guides, sale –marketings in specific.This shows how to be the smooth transaction and travel guides, introduce about thecompany, tours I worked as a tour guide and vice tour guide for tourist travellingthe tours Communication skill was very neccessary for me in contacting with thecustomers

Furthermore, I improved business skill I was guided some works by Mr Uyenand Mr Truong When I met customers to introduce about the company and to signcontracts, I had to notice my appearances and gestures I had some difficulties at thebeginning because it was the first time I did these works But I gradually becameconfident and achieved many successes

Besides, I improved public speaking skill Because of during my internshiptime, I talked to many people: tourists, custormers I stood in front of many tourists

to present information when I guided tours So I had strong voice, good internationand gesture

In addition, I improved my translation skill I translated some tour

programmes including domestic tours: Vinh – Pu Mat national park; Thanh Chuong – Quang Binh – Quang Tri – Thanh Chuong and international tours: Vinh- Vientience- Vinh I also improved my vocabulary through translating them.

Translation in tourism field is not easy It is complicate progress which involvesmany steps Therefore, I also learnt the steps of translation Steps in translation areestablishing project, exegesis, transfer and initial draft, consultation, final draft.Besides, I also improved calculating skills This is an essential element It isvery useful for me When I went to market or guided tours, I had to design manytour programmes which suitable for tourists̓ demand, time, money So one of themost necessary things to become a sale – marketing is rapid and accuratecalculating I can count money for renting car, meals, hotels, etc

In addition, I studied management and dealing with some problems skills thatmay happen As we known that, I had to manage all tourists in my tours We can notavoid some problems which may happen by accident such as what should I do whenlost way, miss time One of the most impotant things to tour guides and marketingswere clever and intelligent

Finally, I improved some living skills I understood more others’spsychology Igot more sociable, friendly, and boandened my relationship with society Besides, I

also learnt how to fix some simple errors of some machines such as: computer,camera, printer, fax machine.

2.3 Management techniques observed

Joint-stock enterprise is a popular typical model of market economy Theorganizational structure of management in the company is clear separation of powersamong parts It depends on the proportion of each shareholder's capital

I learnt management efficiently Each employee has a different work schedule,most of the time they spent to work, although they are rarely encountered in thecompany The heads of departments manages their employees through their ownwork schedule Besides the strict management, board of directors is very close to thestaff, especially for new employees and internship students They are presentimmediately when employees have any difficulty Through the managementemployees in company, I realized that the use value of each worker depends on thegood management In fact, I had many experiences in management techniques Theywill be useful experience with me for my job in the future

2.4 Classroom skills employed

I was very lucky and proud when I had the practical working experiences underguidance of experienced director of the center and profesional tour guides in thecompany I studied many things from them I knew how to be successful

First of all, I applied the knowledge about tourism (English for tourism) I usedmany specialized terms in the field of tourism I knew how to choose and use thesuitable, formal language, when I introduced about destinations to visitors

Secondly, I used what I have learned in the lecture at Vinh University to work

I applied such skills as reading and writing I read many documents, designed tourprogrammes

Morever, I also applied public speaking skill to present information aboutplaces when I guide tour, meet customers to consult and sign contracts I should beconfident and have strong voice, good internation, clear purpose, carefulpreparation, time allowance, body language

Besides, I applied knowledge about tourist sites in Lao and Thai Lan what Iknew through Lao and Thailand’s students whom I was tought Vietnamese in aninternational volunteer programe to give out information about Lao and Thailandtourism for customers

In addition, I also used such skills as listening, speaking and interpreting Iworked as a vice tour guide for an outbound tour I had to listen and speak with theforeign tourists I interpreted for them to understand about necessary informationwhen they travel in Vietnam I concentrated my mind I also did note taking and

used a small paper to write main words of sentence when talking with foreigners Itwas easy for me to interpret,

Furthermore, I applied the knowledge about Bristish and American studywhich studied in Vinh University last year Understanding Vietnamese andAmerican culture, I easily interpreted the things relating to two nations' culture.Finnally, I applied my note taking skill and short-term memorize skills Thiswas easy for me to for instance using signs, symbols, abbreviations and keywords

I also had to study much experience from my boss and other tour guides in thiscompany

Secondly, I hadn’t many opportunities to work because the time for myinternship was short As we known, to become a good tour guide, sale- marketing orsecretary we need a lot of experience

Finally, I had to work in a complex group It was very difficult for me tounderstand each department, and employee’s works in the company, a reasonabletime for each person in the group

To sum up, I had many difficulties in internship period I promise by myselfthat I will study harder to obtain my objectives in translation and interpreting

2.6 Lesson learned

First of all, I leant how to become a good tour guide A good tour guide shouldselect suitable language to introduce and explain to visitors about the culturalheritage and nature of a particular region which were recognized by authority If youwant to be an experienced tour guide, I should create many opportunities todemonstrate my capabilities To become a tour guide is not easy You should adjust

to your work much, often get away from home, especially you usually work onholidays and special days

Morever, I knew how to become a good Sale- marketing To become asuccessful marketing, the first step, you have to have information finding skill todevelop your market (understanding about general market, your customer’s demand,other competitive companies in the market) The second step, you have goodcommunication to build good relationship with customers And one of the most