Ứng dụng công nghệ GIS trong quản lý kinh doanh các thiết bị tin học

Hinh 1-4: Mo lilnli cffsffcua ban S s6 Ung dyng cong ngh^ GIS trong QLKD cfc thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen... So luac ve cac kyhi^u cua mo hinh DFD: Thu tuc n Thu tuc1 D

KHOA LUAN TOT NGHIEP DAI HOC NGANH CU" NHAN TIN HOC

tTNG DUNG CONG NGHE GIS TRONG QUAN LY KINH DOANH

CAC THIET BI TIN HOC

TRlTCXNG DAI HOC AN GIANG KHOA KY THUAT - CONG NGHE - MOI TRU^NG

-ThS Nguyen Thi My Truyin - giing vien true tigp huong dan khoa

luan.

-Co Nguyen Hoang My Lan - giang vien bp mon Moi Trutag da cung

cap nhftng kiln th^c co b^n ve GIS

-Anh Do Nguyen Vu - cuu sinh vien khoa Ky thuat - Cong nghe - Moi

truong da giiip em lit nhieu vg dinh hudng cho khoa luan va cung capnhung kinh nghigm vb ngon ngti lap trinh MapBasic

-Ban Le Trung Tin - sinh vien khoa Nong nghiep thi nguyen thien

nhien da cung cip nhftng tai lieu vg bhn do so vft cung toi thao luan nhftng

khia canh cua GIS.

-Ban Huynh Thhi H6a lop DH4TH1 - cpng tac vign trong qua trinhthu thap dft lieu

-Quy thay co trong khoa Ky thuat - Cong nghe - Moi truong da nhiet

tinh gihng day de toi co du kign thurc th^rc hipn khoa luan

Bgn c^nh cac thiy co vh ban be, gia dinh con la nguon dgng lire manh

me giup toi vugt qua kho khan vg m^t tinh than va hoan thanh dupe khoa

lu|n Con xin cam on Ba M^ da luon quan tarn va nuoi day con trong suot

th^^i gian qua Em cam on Cdc anh da dinh hudng va tao dieu kign cho em

rat nhieu trong suot nhftng nam em hQc Bai hgc.

Toi xin thanh that cam on va kinh gfti loi chuc sure khoe dgn tat camgi ngu^i!

Cung voi nhung phdt triln vupt bpc cto cong nghp thong tin lit s\r ra d&i cua cac cong

nghe moi, cdc ngdnh khoa hpc mdi vd chung da khing dinh dupe t&m cao cua minh Cong

nghe thbng tin noi chung va tin hQC n6i rieng la m^t phan thiet yiu trong cuqc s6ng cua chung

ta Men nay.

Tin hoc la mt nganh khoa hpc nghien ciiu ve viec thu thap, luu trti v^ xii ^^ thong tin.Tin hoc cang phat trien thi khoi hn^ig thong tin cang dvgc quan ly mqt each chat che va tinh

vi hon Chinh vi the manh do, cac phan mem quan ly Ian lu^t duoc ra doi Nhung phan mem

ay giiip xur ly khoi lupng thong tin nhanh hon, chinh xdc horn va chuyen nghi^p hon Quan ly

ban hang la mt phan mem co di^n vk tuong doi quen thuoc, no co the dap ling duoc nhu cdu luu tru v xii ly thong tin noi tren.

Trudc day, ede thiet bi, cac phieu thu/chi, hoa dcm, chi dugfc qudn ly mqt each thu

cong Nhan vien phai ghi lai th^t chi tiet khi co mpt nghi^p vp vita mdi dupe phdt sinh Voimot doanh nghiep ldn, at h3n cac nghi^p vp luon phdt sinh lien tuc va 6 at, nhan vien se ratvlt va trong khau ghi chdp C6 the so li^u dupe ghi vdo khong chinh xdc ho3c cham so vcri

nhu cau cua khdeh hang Tir do ede phdn mem ho trp bdn hang ra doi va cho den ngay nay da

chiem giu dupe mpt vi tri nhat dinh

Song, doi vdi doanh nghi^p kinh doanh thiet bi tin hpc, vide giao hang vd bdo hanh chokhdeh hang con Id van de dang dupe quan tdm Nhan vien khi giao hang hoac ddn noi bdo

hanh phai luu tru: trong ddu dia chl cua khdeh hdng Doi khi nhilng dia chi ay bi nhdm Ian,nhan vien se phai mdt nhieu thdi gian vd chi phi de din dung dia chi Ngdy nay, voi He thing

thong tin dia ly (GIS - Geography Information System) thi chung ta khong cdn phai dau dduvoi vdn di d6 nGa GIS la mpt thuat ngft chung di chi nhOng hp thing qudn ly vd phan tich

cac thong tin co lien quan den dja ly

NOIDAU

An Giang, thing 05-2007

VO SONG TOAN

Vi xin gii lii cam em d^n nhftng nguii da mang l?i cong nghf GIS cho toin cdu noi chung vicho Vif t Nam noi rieng!

Hien tai GIS la mot cong nghf ph6 thong va da ndng co thS ing d\ing trong nhieu linh

vuc ma moi nguii deu co the ti^p cSn, s^ dung va cdc GIS cflng dang rat phdt trien, dugc

hoan thifn va c6 djnh huong

Voi nhflng the manh do, GIS da dugc ling dung vao phan mf m quin ly ban hang, cu the

la quan ly thong tin khach hang Dja chi khach hang trudc day chi dugrc qu^n ly mot each

truyen thong la thong qua cdc bang dfl: Ii?u Va khi muon tim thong tin khdch h^ng, ta chi tim

tren van ban V6i xu th6 ngay nay, cdc phdn mm doi hoi phai vira dat dugrc tinh tien dung,via phai c6 giao difn than thien, d?p mit, sinh dQng V6i y tuong do thi he thong thong tindia ly (GIS) ra dii nhlm phpc vp yeu cau tren Th6ng tin khach hing se dugrc hien thi taretren bin do s6 Khi do, ta se c6 mt cdi nhin ting quan vi sinh dQng hem vh vigc quin ly dia

Yeu cau:

-Tim hieu th\rc te va xdc dinh cac yeu cdu.

-Tim hiSu ede vdn de ly thuy^t c6 lien quan

-Phan tich thiet kg he thing

-Cai d^t chuong trinh demo ling dpng.

Moi truong phat trien ling dung:

-Cong cu s6 h6a ban do Maplnfo Professional 7.5.

-Ngon nga lap trinh MapBasic.

Mo ta so1 lu-g'c:

Sinh vien da tim hieu thuc tl vd nh^n thay ring, hien nay tren thj tnrcmg co rdt nhilu

san pham phln mSm quan ly ban hang tur ca sa den chuyen nghi?p Tat ca nhiing phan mem

ay nhlm vao vi^ c giam bdt s6 lir^ng nhan vien trong doanh nghi^p, tinh chinh xac va tietkiem thW gian Doanh nghi^p chi qu^n \^ va cham soc khach hang nhu phuong thiic cu: truy

xult va hiu trtt dtt li?u mot each dom thuan.

Vdi nhung nhu clu d6, sinh vi^n da chon c6ng ngh^ GIS dl ling dung vao phan mlmquan 1^ ban hang mil cp the la quiin Iy dia chi khach hang, ting dung c6 phan sirii d$ng hern:vira quan ly dia chi khach hiing thong qua ca sd da li$u va thong qua b^n do so Ban do sehien thi vi tri khach hang mQt each cu the Qua d6, nhan viSn cda doanh hghi^p se c6 cai nhin

cu th hon ve dia chi cua khdeh hang v^ thpc hi^n nh^ng yeu cau cda khdeh hang mQt edeh

nhanh nhat.

Ten de tai: tiNG DI^NG CONG NGHE GIS TRONG QUAN LY KINH

DOANH CAC THEET BI TIN HQC

Sinh vien thyc hi^n: Vo Song Todn - MSSV: DTH030045

Giang vien huong dan: ThSJMguyen Thi My Truyln

TOM TAT BE TAI

H MO TA CAC PHlTONG AN TONG QUAN3

1.Yeu cau phan ciing3

2.Yeu cau phln mhm3

B.CO Sfl Vt THUYET4

I H^ TH6NG THONG TIN BIA LY (GIS)4

1.Khainifm42.Mo hinh thong tut cong nghf GIS4

3.Cor sdr khoa hoc4 4.Chiic nang5

5.Cac Hnh v\rc ling dpng cua GIS56.C^c thanh phan cua hf thfng th6ng tin dja ly6

7.1.Phln ciing6 7.2.Phanmfm6 7.3.Co so dtt lieu6 7.4.Nhanlvrc'.6

7.5.Qui trinh6

7.6.To chute;6

n BANB67

1.Khainifm72.Ban d6 s67

HI Moi trirdng cai aat img dung8

1.Maplnfo Professional8 1.1.Gioi thifu.'.8

1.2.So bf vi b^n d6 trong Maplnfo8

1.2.1.Bohoa8 1.2.2.Dftlifu9

1.3.S6 hoa ban d6 tit anh quet92.Ngon ngii MapBasic102.1.Gioi thifu10

2.2.Kha nang thuong m^ii hoa Maplnfo10

2.3.Kha nang t\r dfng hoa Maplnfo10

2.4.Tinh gon nhe cua MapBasic10 2.5.Cau tnic ngon ngu: MapBasic,11

MUC LUC

PHAN II NQl DUNG13

A.PHANTICH13

I PHAN TICH HlEN TRANG13

H PHAN TICH YEU CAu14

1.Cac yeu cau chttc nang vtt phi chttc nang14

1.2.Cac yeu cau chttc nang14

1.3.Cac yeu cita phi chttc nang142.Mo hinh dong dtt lieu (DFD -Data Flow Diagram)151.1.Mo hinh d6ng dtt lieu mttc 0151.2.Mo hinh dbng dtt li?u mttc 1151.3.Mo hinh d6ng dft li?u mttc 2161.3.1.Phttnraoxttly 1 (Quan ly nhap kho)161.3.2.Phan ra 6 xtt ly 2 (Quan \f xuat kho)171.3.3.Phan ra 6 xtt ly 3 (Quan ly thong tin khdch httng (GIS))181.4.Mo hinh dong dtt li?u mttc 3191.4.1.Phanraoxttly 1.1 (Quan ly dat hang)191.4.2.Phan ra 6 xtt ly 1.2 (Quan ly nhap hang)20

III PHAN TICH DC LIEU21

1.Mo hinh thvrc thS - ket h^p (ER - Entity Relationship)212.Mo ttt cac thtrc the va cttc thuoc tinh ctta th^c the223.ThuQC tinh mo ta cho cttc m6i ket hop mtt rQng:224.Cac qui dinh d|t thuQC tinh tham gia lam dinh danh cho cac thuc the22B.THIET KE24

I.THIET KE XC LY24

1.D^^ng nhap h? thong242.Chttc nang quan ly nhan vi6n253.Chttc nang Quan ly khttch hang264.Chttc nang quttn 1^ thi^t bi275.Chttc nang tea cttu285.1.Tra cttu khach httng285.2.Tra cttu thiet bi296.Chttc nang dat hang307.Chttc nang nh^p kho318.Chttc nang xuSt kho329.Thong ke doanh so hang bdn33

II.THIET KE DC LI$U34

1.Mo hinh quan he34

2.Mo ta cac doi tuong35

IV C^c m6 hinh dung trong phan ffch va thiet ke111.Mo hinh DFD112.Mo hinh ER123.MohlnhUML12

TAI LIE U THAM KHAO68

PHAN IV PH^ L^c42 A.SUTJLE^U42

I M6 ta dong dir li u421.Thong tin khach hang422.Thong tin bao hanh433.Vi tri khach hang tren b^n d6444.Thong tin don d^t hang455.Th6ng tin nhap Mng466.Thong tin phieu xuat47

H M6 ta kho dfr li?u481.Khdch hang482.Phigunhap483.PhiSuxuat49

ni M6ta6xfrly491.Nhap thong tin khach tang492.TiSp nhan yeu cau tao hanh503.Nhap thong tin phieu xuat50

B.CHlTONG TRINH CAI D^T DEMO51

I THIET KE CAl D^T DU" LI^U51

H THIET K GIAO DlN53

PHAN III KET LUAN41

a cAc phAn bA thv"c hi^n eiTgfc41 B.CAC PHAN CHlTA THVC HlfN BlTgfC41

C.BLANCHE41

D.HirdNG PHAT TRlENs41 III.THIET KE H TH6NG39 IV.THIET KE GIAO DI^ N40

Hinh 1-1: Mo hinh thong tin cong nghg GIS4Hinh 1-2: Co sdr khoa hgc ciia GIS4Hinh 1-3: Cdc thanh phdn ca ban cua hg thong GIS:7

Hinh 1-4: Mo hinh ca sa cua ban do so8

Hinh 1-5: M6 hinh cdu tnic cua chuomg trinh MapBasic11Hinh 1-6: Mo hinh DFD11Hinh 1-7: M6 hinh ER12Hinh 1-8: Mo hinh Sequence Diagram12HinhII-1: Mo hinh DFD t6ng qudt15Hinh II-2: Mo hinh xii^^miicl15Hinh II-3: Mo hinh phan ra 6 xur ^^ 116Hinh H-4: Mo hinh phan ra 6 xii ly 217Hinh II-5: Mo hinh phan ra 6 xur ly 318Hmh II-6: Mo hinh phan ra 6 xur ly 1.119Hinh II-7: Mo hinh phan ra 6 xur 1^ 1.220Hinh n-8: Mo hinh thjrc the - ket hgp21Hinh II-9: Luge do tudn tir quan nigm xur ly chuc nang dang nhap hS thSng24Hinh 11-10: Luge d6 tudn tg quan nigm xur ly chiic nang qudn ly nhan vien25Hinh II-l 1: Luge do tuan tg quan nifm xu ty chuc ndng quan ly khdeh hdng26Hinh 11-12: Luge do tuan tg quan ni^m xur ly chric nang quan ly thiet bi27

Hinh 11-13: Luge d6 tudn tu quan niem xur ly chiic nang tra cuu khach hang28

Hinh 11-14: Luge do tuan tyr quan ni?m xur ly chiic nang tra cuai thiit bi29Hinh 11-15: Luge do tuln tu quan nigm xur ly chiic nang dat hang30Hinh 11-16: Luge d6 tuan tg quan nigm xur 1^ chiic nang nh^p kho31Hinh 11-17: Luge d6 tudn tg quan niem xu ly chtrc nang xuat kho32Hinh 11-18: Luge d6 tudn tg quan nigm xur ^^ thSng ke doanh s6 hang ban33Hinh 11-19: Mo hinh quan he34Hinh 11-20: Mo hinh cay chiic nang hg thdng39Hinh IV-l:Mdn hmh chinh cua ling dymg53Hinh IV-2: Man hinh dang nhap ling dyng54Hinh IV-3: Mdn hinh quan ly danh mgc thiet bi55Hinh IV-4: Mdn hinh quan ly danh mgc khdeh hang57Hmh IV-5: Mdn hinh nhdp kho59Hinh IV-6: Man hinh chi tiSt nhap kho61

HinhIV-7: Man hinh tea ciiu 162 Hinh IV-8: Mdn hmh tea ciiu 2'.63

Hmh IV-9: Man Unh tea cuu 364Hinh IV-10: Man hinh thSng ke khdeh hang65Hinh IV-11: Man hmh th6ng ke doanh so hang bdn theo tiing thdng66

DANH SACH CAC HINH VE

GIS: Geography Information System

DFD: Data Flow Diagram

ER: Entity Relationship

UML: Unified Modeling Language

B: bat buOc

DANH SACH CAC TlT VIET TAT

Lop d6i tir^ng HUYEN35Lop d6i tucmg PHUONG_XA35L6p doi tucmg DUONG35L6p d6i tirgmg VITRI35Lop doi tucmg NHACUNGCAP35

Lop d6i tucmg KHACHHANG36 Lop d6i tirgmg THIETBI36

L6p doi tir^ng TONKHO36

L6p doi tucmg DONDATHANG36 Ldp doi tucmg CTJDONDATHANG37

LopdoitinyngPHIEUCHI37Lop d6i tucmg PHIEUTHU37Lop doi tucmg PHIEUXUAT37Lop doi tu^ng CT_PHIEUXUAT37

Lop d6i tucmg PHIEUNHAP38

L6p doi tucmg CT_PHIEUNHAP38

Lop doi tucmg PHIEUBAOHANH38

Lop doi tucmg NHANVIEN38

DANH SACH CAC BANG BIEU

Ung dpng cong nghp GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyen Thj My Truyen

PHANI MOfDAU

A TONG QUAN HDE THONG

I GIOTTHEEU

1 Mo ta pham vi hp thong

1.1.Thong tin tong quan

-Ten dS tbi: UNG DyNG CONG NGH^ GIS TRONG QUAN LY KEVH

DOANH CAC THEET BJ TIN HQC.

-Sinh vien thuchi?n:V6 Song Tobn _ MSSV: DTH030045

-Gidng vien huong dan: ThS Nguyen Thi My Truyin

1.2.Phat bieu van de

Mpt trong nhung chiSn lupc kinh doanh cua doanh nghiep la tiep thi vh kha nangphpc vp khdch hang B6i ydi mpt doanh nghiep thi lupng khach hang luon dao dpng, bi^n d6i

va rat kho quan ly bdng s6 sach The nen tin hoc hoa doanh nghi^p la van de quan trong trong

xu thS ngay nay Viec ling dung cac phln mSm d^ h trgr ban hang trong doanh nghiep da phattriln tit lau Nhung dua vao ban do dS quan ly thong tin khach hang lai la mot lihh vuc tuongdoi mdi Doanh nghiep bao gict cung co vo so khach hang Doi vdi doanh nghifp kinh doanhthiSt bi tin hpc thi khach hang cua hi? lai vo cimg da dang Bao hanh la hoat dpng thuongxuyen vd lien tpc cua cac doanh nghifp kinh doanh thiet bi tin hpc Lam cdch ndo d den noibao hanh cho khach hang mpt cdch nhanh nhdt, chfnh xdc nhat? Vang, GIS se quan ly dupe

nhung van de tren Vdi nhu ciu can phpc vp khach hang mpt each chu dao vd nhanh chong, viec quan ly thdng tin khach hang tren ban do so se mang lai hieu qua mpt each thiet thuc.

1.3.Muc ticu cua ung dung

-Cho phep nhan vien tra ciiu thong tin khach hang, nhan vien, thiet bi.

-Xdc dinh vi tri khach hang tren ban do so phpc vp cho vide bao hanh

-Ho trp'vipc dat hdng va nhdp hang tren mdy tinh.

-Quan ly hoat dpng xuat kho cho tirng khach hdng

-Xem thong ke ve s6 lupng khach hdng a tirng phucrng

-Thong ke doanh s6 hdng bdn theo tirng thang

1.4.Mo ta irng dung

-Tra cuu thdng tin khdch hdng tren bdn do so de bao hanh, giao hdng moi khi

khach hdng yeu cau Thong tin bao gom: phuimg, duong

1.5.Lpi ich mang lai

-H trp nhan vien ddt hdng, nhap hdng, xuat hdng bang may tinh Chi phi phai tracho viec nhpp hdng va s6 tien thu tit khdch hdng se dupe mdy tinh thpc hi^n va tra lai kdt qudsau cimg, nhdn vidn khong can phdi tinh

-Cuoi moi thang, nhan vien se thong ke doanh so hdng bdn dupe dpa vao t6ng s6phieu chi vd phieu thu

-He thong se ghi nhpn tdt cd nhiing thong tin lien quan den khdch hdng, dac biet

la thong tm ve ch or dS tlm den bao hanh mot edeh nhanh nhdt, ghi nhan todn bp hoa dom

Uhg dyng cong nghg GIS trong QLKD cdc thiet bj tin h<?cGVHD: Ths.Nguyln Thj My Truyen

thanh toan, pMgu thu, philu chi, c^p nhat tinh trang thiet bi hSng ngay, bao cdo doanb thu vao cuoi thang.

-Them thong tin cua khdch hang vao cor s6 dft lieu moi khi co khdch hang mai d^n mua hdng, danh diu vi tri khach hang tren ban do so thong qua nhung thSng tin vg dircmg, phuong cua khdch hang.

-Thong tin du^e cung cap tvr h^ thgng se gitip tim ra dia chi khach hang mot each nhanh nhat.

-Gi^m bat s6 lupng nhan vien trong doanh nghi?p vi co nhiing nghiep vu ma hg thong co th^ thtrc hien duac.

-Viec tinh toan ra hoa dan, thgng kg, se nhanh va chinh xac hon.

-Tao mpt cai nhin mang tinh chuygn nghiep (dtx^c tir dong hoa) cho doanh

nghiep.

1.6.Cac buoc thuc hi^n de hoin thanh dv dn

-Lap kg hoach phat tri^n h^ thgng

-Khao sat Men trang.

-Phantich he thgng.

-TMetke.

-Lap trinh.

-Kiem thu.

-Bign soan tai lifu.

1.7.Thoi gian uwc tinh

90 ngay (kg tu ngay lap kg hoach he thong)

2 Rang buQc tong quan h| thong:

-Ngay hoan thanh du dn de trign khai khgng qua 100 ngay

-Thgng tin cua khdch hang dugc luu trii can bao dam tinh cMnh xac (nhat la vi trikhach hang) de h trg cho viec bao hdnh sau nay

-Vi?c sg hoa ban dg lugn phat sinh nhung sai sg, nhung nhfing sai sg nay phai

trong gioi hrin cho phep.

-Uhg dung sau kM trien khai phai ddm bdo gidm bat cgng vi?c cho nhan vign

trong nhiing khau tinh toan.

ting d^ng cong ngh^ GIS trong QLKD cac thiet bj tin h(?cGVHD: Ths.Nguyln Thj My Truyen

H MO TA CAC PHtfONG AN TONG QUAN

1.Yen cau phan ciing

-May tinh PC c6 c^u hinh toi thieu:

+ RAM 128MB

+ Dung luong dia ciing 200MB.

2.Yeu cau phan mem

-He di^u hanh Windows 9 8se tr^ len.

-Phai c^i d^t phan m6m Maplnfo Professional 7.5 tea 16n.

-DS hi^n thi dugtc tieng Vi^t cdn ph^i cai dat font VnTime

Hinh 1-2: Co s& khoa hpc cua GIS

Hinh 1-1: Mo hinh thong tin cong ngh^ GIS

3 Co1 so khoa 1iqc

Theo lich sir phat triin va cac dinh nghla ve GIS, ta thay rSng GIS la nganh khoa hQc

d^a tren co sd khoa hpc may tinh bao g6m ca phan cring lln phan mem Tuy nhien tinh chat

d^c thu cua nganh khoa hoc GIS the hien d cho no sir dpng nhirng thanh ttru cua khoa hoc b^nd6 de x^c dinh vi tri ciia d6i tugmg trong khong gian, nhirng thanh tuu cua khoa hoc dia ly de

mo ta thuoc tinh cua cac d6i tur^ig trong th^ gidri thuc Ng^nh cong ngh? thong tin dia ly ngiycang ^hat triSn manh nho ket hop va tan dpng nhung thanh tuu ciia khoa hoc may tinh va to^nhoc de giai quyet cac bai todn trong the gi6i thuc

GIS la tu vit tat cua Geography Information System - H^ th6ng thong tin dia ly

GIS la mt nganh khoa h^c du^e hinh thanh va phat trien dua tren 3 nganh khoa hpc:Tin hQc, Ban d6 hoc va Dja ly hpc GIS sir dung khoa h<jc may tinh (Computer Science) de

biSu dien cac doi tugrng trong the gidi th^rc vao m^y tinh dua tren ca so dia ly hoc va hien thi cdc dtt li^u theo co s6 cua nganh b^n d6 hijc Ngo^i ra, GIS la m^t nganh khoa hoc, cong nghe

v^ ky thuat tich hop tir nhi^u nganh khoa hQc kh^c ch^ng han nhu kf thuat h^ th6ng dinh vitoan cau (GPS - Global Positioning System), ky thu^t viln tham (RS - Remote Sensing)

2.Mo hinh thong tin cong nghe GIS

ting dpng cdng nghg GIS trong QLKD cac thiet bj tin hgcGVHD: Ths.Nguyln Thj My Trayen

-Chdc nang xu l</ va phan tich thuc hien cc bdi toan tich hpp ta nhieu loai da

lieu trong mgt ho5c nhidu vilng khdng gian xac dinh, cung cap thong tin ldm ca sd cho viec ra

quydt dinh

-Chuc nang xuat da lipu dupe xem la chuc n^ng bao cao cua GIS Bao cao co nhieu dang nhu ban do, bang bidu hay van ban.

-Tuy theo ^^tng mpc dich sa dpng GIS ma ede he thong thong tin dia ly co cac

chac n&ng vdi nang lire khac nhau.

-Ch^c nang thu thap da lieu tao ra da lieu ta cac quan sat cua the gidi thtrc, ta cac

tu lieu tren gidy hoac tham chi ta nhung dang da lifu so khac; San pMm cua chuc nang nay la

tap hop da lifu "tho" - la da liu phan anh trung thuc th6 gidi dtuc nhung chua cd thl sa

dung true tiep cho cac chuc nang xa 1^, phan tich da lidu.

-Chdc nang Iuu ttu la t6 chdc cac da li?u thu thap duac vao may tinh sao cho

hieu qua, tiet ki?m va dap ung ede nhu cdu tim kidm mpt each nhanh chdng

-Chuc nang phan tich - day la mot chdc nang quan trong cua GIS, nha no md

GIS ngdy cdng dugrc nhieu ngdnh nghl qunn tdm sa dpng Chdc nang phan tich phdi cho phepgidi quyet cac bai toan vdi ede thdng tin ve vi tri cua doi tu^ng

-Chdc nang xuat da li?u cung khong kem phan quan trong, no giup cho viec trinh bay ket qud mpt each co dong, nhung ham chua nhieu thong tin de nhdn biet dugrc.

5.Cac linh virc trng dung cua GIS

Kha nang cua hd thong thong tin dia ly rdt phong phu va tdy thugc vdo cac dng dung

cu the cua nd toong thuc te - nhln chung no gidi quyet dugrc ede van de sau:

-Vi tri (Location): GIS quan ly va cung cap vi tri cua cac dot tugmg theo yeu cdu

bang nhieu each khac nhau nhu tdn dja danh, ma vi tri hoac tpa do.

-Didu kien (Condition): GIS thdng qua phan tich cac da lieu ve khong gian cung

cap cac sir kign ton tei hoac xay ra toi mot dia diem nhdt dinh hoac xac dinh ede doi tugng thda man dieu kien dat ra.

-Xu the (Trend): GIS chi ra xu the thay doi cua doi tuomg thdng qua phan tich cac

du lieu trong mot vung lanh thd theo thai gian

-Kieu mau (Pattern): GIS cung cap muc dp sai lech cua cac ddi tuang so vdi kieu mdu vd nai sap dat chiing da cd ta cac ngudn khac.

-Md hinh hda: GIS cung cap va xac dinh nhang gi xdy ra neu cd su thay ddi dalieu hay ndi each khac nd xac djnh xu thd phdt trien cua cac ddi tugng

Ung dying c6ng ngh GIS trong QLKD cac thiet bi tin h<jcGVHD: Ths.Nguyin Thj My Trayen

6 Cac thanh phan cua h^ thong thong tin dia ly

7.1.Phancirng

Thanh phln phln ciing cua GIS ngodi cac mdy tinh c6n^6 cac thilt bi ngoai vi khac

nhu ban s6 hda, may quet anh, mdy ve Cac thiet bi ndy co thl duoc n6i v6i nhau thong qua thiet bi truyen dtt lieu hoac h thong mang may tinh.

7.2.Phln mem

Phln mem I^ tap hqp cac chuong trinh may tinh th\rc hien cac chiic n3ng cua GIS Tuy

nhien thanh phan phan mlm trong he th6ng thong tin dia ly phai ddm bdo dugrc cdc chiic nang

co ban cua GIS: thu thap, quan tri, thn kiim, phan tich, trinh bay du lieu.

7.3.Co so-dfr lieu

Thanh phln cct s6 da lieu cua h^ thong thong tin dja ly bao g6m da li?u bilu diln vi tri,hlnh dang ctia d6i tugmg teen be m^t qud dat va da lieu bieu dien cac tinh chat cua doi tuong

Co s& da lieu toong he thong thong tin dia ^^ dmyc phan thdnh cac lip du lieu, mSi lop

la mot tap hop cdc d6i tuong M6i mgt he &6ng GIS se c6 nhang dinh dang vl da lieu khacnhau va dinh dang da lieu phyt thuQC vao phln mlm du^c s^ dung

7.4.Nhanltrc

Con ngubi Id ylu t6 quylt dinh s^r thanh cong ttong tien hinh hlnh thanh va phat triencua he thing Con ngucii quylt djnh tinh hieu qua cua h? thong ttong khai thdc va phat trienh6 thing

7.5.Qui trinh

Cac cjuy trinh ttong he thing thong tin dia ly la cdc modun phln mlm hay cdc quy trinh

van ban nham thuc hien cac chtic nang cua he thing Cdc quy trinh giup cho viec tyr dong hoa

cac thao tdc md trudc day phdi thyrc hi^n thd cong thi nay thuc hi?n tten may vdi co so dtt lieu

da dugc luu trtt ttong may.

7.6.Tochu-c

Thanh phln to chuc bao gom cac quy dinh, co cau nhan su de van hanh h| thong theo

noi quy va phap luat.

2 Ban i

Ban do s6 Id bdn d6 ngodi tdc dpng chi dircmg, phan djnh phuong huong no con co thStich hop du: li?u vd phan tich dit li?u khong gian Ban do so tren may tinh dugc lira trft duoidang nhttng tap tin do hpa Ban do so co the dugc t^o ra bang nhieu each khdc nhau nhung caban nhat la tir mgt ban do giay, chung dugc quet (scan) de tao thanh tap tin dnh, sau do dugcdua vdo mdy tinh vd so hoa bang mgt cong nhat djnh

GIS hogt dgng tren n^n ban do so, chinh vl vay, bdn d6 s6 la mgt thS hign cho each lam

viec cda GIS.

Viec dua ban do truyen thong thong thuang ve dang s6 la tao ra ca sa du lieu m6m dugc tin hgc h6a nhdm dam bao dugc 3 muc tieu sau:

-Gift dugc ngi dung db hga gom cdc chftc nang vd d6i tugng thS hign, cdc quan hegifta chung vd cdc thong tin tong hgp duai dang ky hieu

-Khd ndng phan tich khong gian,

-Khd nang tich hgp cdc thong tin ca sa de xdc dinh cdc thong tin tong hop

Ung dying cong nghg GIS trong QLKD cdc thiet bj tin hgcGVHD: Ths.Nguyln Thj My Truyen

III Moi truong cai flat ling dung

1.2.So b ve ban do trong Maplnfo

Mgt bdn do teong Maplnfo bao gom hai phan: phan ban do (hay do hija) v^ phan da lieu(hay thong tin hoac thuoc tinh)

La mpt doi tupmg toan hpc khong co klch thudc, khdng co chieu dai, chi co tpa dp

Diem dung de minh hoa cho mpt thanh pho, mpt team xang, mpt truong hoc,

Hinh 1-4: Mo lilnli cffsffcua ban S s6

Ung dyng cong ngh^ GIS trong QLKD cfc thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen

La mpt d6i Wang hinh hpc khong co chieu rpng nhung co chi^u ddi Duong duac sft

dung d8 minh hpa cho mot con song, mpt duang giao thong,

-Vung

La mpt doi Wpng co dipn tich Vung co chu vi Id duimg gic5i han ranh gidi cua vung d6.

Vimg thuc chat la mpt hinh da gidc Vhng dupe sir dpng de minh hpa cho mpt qu|n, mot tinh,

mptquocgia,

Phln do hpa trong Maplnfo dupe qudn If theo ldp (layer), n^na la cdc thong tin dia lyduoc t6 chdc theo timg nhom, vi d^ nhu tren ban d6 mqt thanh ph6, ta c6 ldp duong xa, lopquan, lap dia danh, lap song su6i, Nhd kha nang nay ma ta co thl hign thj thong tin theo y

mu6n.

1.2.2 Dirli^u

Ngoai phan d6 hoa, ban do so trong Maplnfo c6n c6 dft ligu dmyc hien thi trong mptBrowser Window (cua s6 dft ligu) Dft lieu trong Maplnfo hien thi tren mpt bang va chung

duac cau tnic theo kiiu dft lieu Wang t\r cdc kiiu dft lif u khdc nhu Excel, Access,

M6i cfta so dft lieu co th6 hiin thi thong tin cua mt lop ban d6 hay mpt phiin cua motlap ban d8 Neu quan niem ban do s6 nhu la cac ldp d6i Wqmg d6 hpa thi cua so dft lieu la

thong tin cua doi Wpng tren ban do.

Nhftng thong tin v6 dft ligu cua bang Maplnfo c6 the duac dua len bdn do blng mot s6lenh khdc nhau de minh hoa lam ro ban d6 Me trinh b^y de in hoac tien hdnh phdn tich nhumot h^ ca sa dft lif u binh thuang va ket qua phan tich cung co thg duac ph^n anh tren cua s6ban do Ngupc lad, mpt s6 thong tin tren ban d6 co the dupe cap nhat vao dtt ligu bang mot s6lgnh

1.3 So hoa ban do tir anh quet

Qua trinh dua thong tin tft b^n do giay vao mdy tinh dupe gpi la qud trinh s6 hoa band6 N6i mpt each khac so hoa b^n d6 la qua trinh dua so lipu tu ban do v^o qu^n ly bang may

tinh.

Twac khi s6 hoa ban do, ta ciin phai dang ky ban d6 quet vao Maplnfo Sau do, xac

dinh xem can so h6a nhftng thong tin n^o, chiing nen dupe chia ra thanh bao nhieu nhom va

dupe xep vao nhftng doi Wang nilo trong Maplnfo Cac doi Wpng cua ban d6 trong Maplnfo:

dim, duftng, vung, ky tu.

Cac budc thuc hien:

1.M6 band6 quet da d^ng ky (File\Open)

2.Danh ddu chpn v^o cpt chinh sfta L^J a hang Cosmetic Layer (Map\Layer

Control).

3.Chpn cac lop can so hoa nhu: diem, dubng, vimg (Toolbar Drawing).

4.Luu ket qua (Map\Save Cosmetic Objects)

Sau khi da co ban do so hoa, ta bit dau viet ede dieu khiln cho ftng dung thSng qua ngon ngftlap trinh MapBasic

Ung dpng cong nghp GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyln

2 Ngon ngfr MapBasic

2.1.GhHthieu

MapBasic la mpt chucmg trinh thong djch kem theo Maplnfo Cong cp nay cho phep

dilu khiln Maplnfo mot each linh hoat hem nh& cac lpnh xii ly theo loat Chi vcri each laptrinh cac ldnh xu ly sin cho Maplnfo mdi co thl giai quyet cac bai todn phiic tpp, co tinh chat

chuky.

Han chl cua ngon ngtt MapBasic la khong ho trgr giao dien ndn khong it ngucri lap trinh cam thdy chtra that sp hai 16ng Be tao ra mt ciia so hay mpt hop thoai trong MapBasic

deu phai thao tac thong qua d6ng if nh Tuy nhien MapBasic cung cip cho ngucri dung mot tap

lenh tucmg doi day du va kha don gian.

2.2.Kha nang thtrong mai hoa Maplnfo

MapBasic I^ ngon ngtt lap trinh don gian nhung manh N6 la mt phdn mem hp thongtin ban do cho phep chiing ta thuong mpi hoa va tp dpng hoa Maplnfo

Mpt ung dpng cua MapBasic c6 the thay doi hottc thay the ede Menu chuan cua

Maplnfo, them mcri hoan toan thanh menu Maplnfo vd tao cho ngudi dimg nhttng hop thoai

digu khiSn theo y Nhu vay, MapBasic cho phep ban tao ra ede he thdng giao dipn giup cho

nguoi dung thuan lpi va nhanh chdng.

2.3.Kha nang t^ dpng hoa Maplnfo

Nhttng ttng dung cua MapBasic la thudmg dupe dung de giiip cho ngudi dung tiSt kiemthai gian, tifn lpi trong viec dung Vi dp, mpt ngudi dung Maplnfo de xay dpng mpt he thongluoi tpa dp (theo kinh d6 va vi d) khi tao ra ban do Neu ve bdng tay thl mat nhieu then gian,mdt cong va khong chinh xdc, vi mi dudmg trong ludi can dupe ve vdi dp chinh xdc ve kinh

dp va vi dp Tuy nhien mot ling dpng cua MapBasic cd the lam vide do rat de ma nhanh chong, chinh xdc.

2.4.Tinh gpn nhp cua MapBasic

Cac ling dpng MapBasic gpn nhp Ndu ban phdt triin m^t ling dung su dpng MapBasiccho Windows ban c6 thl chay ling dpng do tren Maplnfo cho Macintosh

Tinh gpn nhp cua MapBasic nghia la giam cong vipc cho chiing ta - ngucri lap trinh.Ban co thl phdt triln ngay cac ling dung cua minh va sau do, dp dung n6 cho tdt ca cac khdehhang stt dung Windows hoac Macintosh Tinh gpn nhp ciia MapBasic cho phdp ban phan phoi

chuong trinh cua mlnh cho nhttng ngutti dung mpt each rpng rai.

Hinh 1-6: Mo hinh DFD

Mot tac nhan ben ngoai h? thongVimg chiia du: lieu, thSng tin trong he thdngSir chuyen d6i thong tin giua cac thanh phanM^t hoat d^ng ben trong h? thdng

Hinli IS: Mo liinh cau true cua chuong truth MapBasic

IV.Cac mo hinh dung trong phan tfch va thiet ke

1 MohinhDFD

Mo hinh h6a xit ly la mt qud trlnh trong giai do^n phan tich he th6ng thong tin Viec

mo hinh hoa nay nhdm biiu dien ti\rc quan bang so do ho^it dpng xu ly ciia h| thfing vdi muctieu giup cho nguoi dimg co the hieu ve ban chdt hoat dOng cua he thong So luac ve cac kyhi^u cua mo hinh DFD:

Thu tuc n

Thu tuc1

Dinh nghla bien toan e^eKhai bao cac kieu dir lieuKhai bao cac thu tuc

ting dung cong ngh^ GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguy6n Thj My Truyen

2.5 Cau true ngon ngir MapBasic

Hinh 1-8: Mo hinh Sequence Diagram

Lam ro nghia cho m^t tac nhan hay mgt sukien

Bieu dien su chuyen giao thong digp gifta cacdoi tugng

Mot thdnh phan tuong tac vdi hf thing

Y nghia

NHANVIEM.

1

KjiKifu,

Note (chu thich)

Message (thong digp)

Object (d6i tugng)

-Lam tai lieu cua mt h| thong phan mem.

Trong UML co 9 loai luge do chuan: use case diagram, class diagram (lop), object diagram(doi tugng), component diagram (thanh phan), deployment diagram (trien khai), sequencediagram (tuan tp), collaboration diagram (hqp tac), statechart diagram (trang thdi), activitydiagram (hoat dgng) So luge ve ede ky hi^u cua mo hinh Sequence Diagram:

Bilu diln cac dac trung cua thpc the hay moi

Mo hinh th\rc thS - k^t hgrp Id mpt su trinh toy chi tiet, luan ly vS dft lieu cho mot don vi

t6 chiic hoac mt pham vi nghiep vy xac djnh So luge ve cdc ky hieu cua mo hinh ER:

Uhg dung cong nghp GIS trong QLKD cac thiet bi tin hpcGVHD: Ths.Nguyln Thj My Truyen

PHAN II NQIDUNG

A PHAN TfCH

I PHAN TICH HIEN TR^JJVG

Hien nay tren thi trudng c6 rat nhieu sdn phlm phdn mem dung di qudn ly viec bdnhang cho cac doanh nghiep Nhttng phan mim ay diu co the manh vd nhftng lpi ich rieng

Trudc day, cdc thiit bi, cac phieu thu/chi, hoa dcn, chi dugrc quan ly m^t each thu cong.

Nhan vien pMi ghi lai that chi tiit khi co mpt nghiep vp vira moi du?c phdt sinh Voi motdoanh nghi?p Ion, 5t hin cac nghi?p vp ludn phdt sinh lien tpc va 6 at, nhan vien se rlt vit ydtrong khau ghi chep Co th6 so li^u dupe ghi vao khong chinh xac hoac ch^m so v6i nhu cdu

cua khach hang Tir do cac phan mem h trp bdn hang ra ddi va cho den ngay nay da chiem

gift dupe mt vj tri nhdt dinh

Cac phan mem ra doi giup xur ly khoi lupng thong tin nhanh hon, chinh xac hon vachuyen nghi^p hon DSc bipt d6i vdi mpt ciia hang bdn thiet bi tin hpc thi cdn nhu cdu nay

hon tat ca vl vi^c cap nhat gia ca, thong tm thi^t bi, thong tin khach hdng, c6 thi phat smh hlng ngay.

Dia chi khach hang trudc day chi dupe quan ^^ mpt each chay cung va tmyen thong Cpthi la khi muon tim thong tin khdeh hang, ta chi tim tren vdn ban Vdi xu thi ngdy nay, cacphdn mim doi hoi phdi vira dat dupe tinh tidn dpng va phdi co giao difn than thien, dep mat,sinh dpng Vdi y tudng do thi hp thong thong tin dia ly (GIS) ra ddi nhdm phpc vp yeu cdutren Thong tin khdeh hang se dupe hiin thi thuc tren bdn di si Khi do, ta se co mot cdi nhin

tong quan va sinh dong hern ve viec quan ly dia chi.

Tien dungTiSn dpng

^^4i*^ ' toai cong vi^c

Cac chirc nang phu khac

Huong dan sft dung (c6 kem theo ban Demo)

Giao dien true quan, de dung

KSt xu^t, tinh todn

Luu trft, ket xuat Luutrft.ketxuit Luu trft, ket xuat, tinh toan Luu trft, kgt xuat, tinh to^n Liru trur, k^t xuat

^^^p^poai^eong viec

Cac chtic n^ng php khac

Tra ctiu thiet bi

Tra ctiu thong tin kh^ch h^ng tren b^n d6

Th6ng kS doanh so h^ng bdn theo thSng

Nhap thong tin thiet bj, nh^ cung cap, nhan

vien

Nhap thong tin khach hang

Lap phieu xuat hang

Lap phi6u nhap hang

Lap phiSu d^t hang

1 Cac yen cau chirc nang vh phi chirc nang

1.2 Cac yen cau chirc nang

Hinh 11-2: Mo hinh xit ly muc 1

ng tr6n Bin d6

NHANVIEN

1.2 MS hinh dong dir lif u mire 1

Hinh II-l: Md hinh DFD tong quit

Uhg d^ng cong ngh^ GIS trong QLKD cAc thiet b; tin hpcGVHD: Ths.Nguyln Thj My Truyen

2 M6 hinh dong du' Ii^u (DFD - Data Flow Diagram)

1.1 M6 hinh dong dir li^u muc 0

Vjtrikhidi hang Wn Bin 44

Hinh H-3: Mo hinh phan ra oxic^^l

Thong tin phiu ch

NHANVIEN

ng tin Ban d5t hang

ng tin NhSn vien—

Ung dyng cong ngh^ GIS trong QLKD e&c thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truy^n

1.3 MS hinh dong du lieu mire 2

1.3.1 Phan ra 3 xu ly 1 (Quan ly nhap klio)

THl/VIgN

TRU^NG DAI HQC

AN GIANG

Hinlt 11-4: Mo liinh phan ra 6xwl$2

Ung dung cong ngh^ GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen

1.3.2 Phan ra 6 xu ly 2 (Quan ly xuat kho)

Hinh IIS: Mo hinh phan ra dxiel$3

phiubAohAnh Ung dyng cong ngh^ GIS trong QLKD c^c thiet bj tin hQCGVHD: Ths.Nguyin Thi My Truy^n

1.3.3 Phan ra 6 xfr 1^ 3 (Quan ly thong tin kh^ch hang (GIS))

Hinh U-6: Mo hinh phan ra 6 xu ly LI

thang

thit b;

Ung dyng cong ngh^ GIS trong QLKD cac thiet bj tin h<?cGVHD: Ths.Nguygn Thj My Truyen

1.4 Mo hinh dong dfr lieu mile 3

1.4.1 Phan ra 6 xu If 1.1 (QuSn ^ dat hang)

Hinh II- 7: Mo hinh phan ra 6 xit ly 1.2

Th6ng Un khSng hw I^^ 1.2.3 ^Th8ng tin khang hgp la

Thong bao khong h^p I?

ting dyng cong ngh^ GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen

1.4.2 PhSn ra 6 xfr Iy 1.2 (Quan ly nhap hang)

Ung dying cong ngh^ GIS trong QLKD cac thiet bj tin h(?cGVHD: Ths.Nguyln Thj My Truyen

2.Mo ta cac th^re thi va cac thu^c tinh cua thuc the

•Thuc th KHACHHANG: MaKH, TenKH, DienThoai, NoDK

•Thuc the NHACUNGCAP: MaNCC, TenNCC, DiaChi, DienThoai, Email,

NoDK '

•Thuc thl NHANVIEN: MaNV, TenNV, MatKhau, DienThoai

•Thuc the THIETBI: MaTB, TenTB, DacTinhKT, HanBH, GiaMua, GiaBan.

•Thuc the DONDATHANG: MaDDH, Ngay

•Thtrc the PHIEUNHAP: MaPN, Ngay

•Th^c thi PHIEUXUAT: MaPX, Ngay

•Th\rc the PHIEUTHU: MaPT, NguoiGH, SoTien, Ngay, GhiChu

•Thuc the PHIEUCHI: MaPC, SoTien, Ngay, GhiChu

•Thuc thi PHIEUBAOHANH: MaPBH, NgayNhan, NgayHen, TinhTrang

•Thuc the HUYEN: MaHuyen, TenHuyen.

•Th^tc the PHUONG_XA: MaP_X, TenP_X.

•Th\rc the DUONG: MaDuong, TenDuong.

Thuc the VITRI: MaViTri, TenViTri

3.Thuoc tinh mo ta cho cac moi ket hop mor r^ng:

•M6i kit h^p Thuoc: SoLuong

4.Cac qui dinh dat thuoc tinh tham gia lam dinh danh cho cac there the

•Th\tc thi KHACHHANG co MaKH la djnh danh

•Th^tc thi NHACUNGCAP co MaNCC l^ dinh danh

•Thuc the NHANVIEN co MaNV la dinh danh

•Thyc the THIETBI c6 MaTB la dinh danh

•Th\rc the DONDATHANG co MaDDH la djnh danh

.Thuc the PHIEUNHAP c6 MaPN la dinh danh

•Th\rc the PHIEUXUAT c6 MaPX la djnh danh

•Thuc the PHIEUTHU c6 MaPT la djnh danh

' •Th\rc the PHIEUCHI co MaPC la dinh danh

•Th^rc the PHIEUBAOHANH c6 MaPBH la dinh danh

•Thuc the HUYEN c6 MaHuyen la dinh danh

•Th\rc the PHUONG_XA co MaP_Xia dinh danh

ling dying cong ngh^ GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyln Thj My Trayen

•Thvtc thi DUONG c6 MaDuong la djnh danh

•ThucthlVITRIcoMaViTriladinhdanh

Hinh II-9: Lugrc <tb tuan tie quan nipn xie ly chiec nang dang nhap he thSng

Kiem tra (Tai khoan, M;

Nhap (Tai khojan, Mat khau)

Hien thi Form ()

Chon ohuc nang Dang nhap

1

NHANVIEN

CtrDanoNhap FrmDanqNhap

Giao Dien Maplnfo : NHANVIEN

tfng dung cong nghf GIS trong QLKD cc thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen

B THIET ME

I THIET KEXtfLY

1 Dang nhap he thong

Hinh 11-10: Litfc do tuan tit quan ni^m xic ly chitc nang quan ly nhan viin

LuuQ LuuQ

Nhan "Luu" de luij thong tin Nhan Vien

Nhap cac thopg tin tren hop thoai

ien duoc phat sinh

Tao Ma nhan vien moi Tao Ma nhan vien moi

Nhan "them Moi"

U Hien thi Form 0 han Vien

Chan chiic nang Quan Ly ^

ClriQuanLvNhanVien FrmQuahLvNhanVien

GiaoDien Maplnfb : QUANTRMEN

Ung dyng cong ngh^ GIS trong QLKD cac thiSt bj tin hocGVHD: Ths.Nguyln Thj My Truyen

2 Chii'c nang quan ly nhan vien

Hlnli 11-11: Lir^c do tuan tie quan ni$m xie ly chi'cc nang quan ly khach hang

DongQ

o i

an Phuongj^a va nhap cac thong tin tren hop thoai

Nhan "Luu" de luu thong tin Khach hang

UIILu"0

Ma khach pang duoc phat sinh

'ao Ma khach.hang moi

| Tao Ma khach hang mi Nhan ""Riem Moi"

Xa

Lay DS Phuong_Xa

Chen chuc nang Panh Muc Khach Hang

U Hien thi Fom 0

FrniPanhMacKhachHann CtitPanhMucKhachHana ddddddd : NHANVIEN

ting dung cong ngh| GIS trong QLKD cac thiet bj tin hpcGVHD: Ths.Nguyln Thj My Truyen

3 Chuc nang Quan ly khach hang

Hinh 11-12: Lu^c do luan tic quan niem xic If chitc nang quan If thiit bi

Pong

LuuO LuuQ

Nhan "Luu" de lilu thong tin Thiet bi Nhap day du thorig tin trong hop thoai'thori

Ma thie^bi duoc Phat sinh

Tao Ma thiet bi moi

1 Tao Ma thiet bi moi Nhan "them Moi"

TTHIETBI CtriDanhMucThietBi

Ch'on chfjc nang Panh Mu^ Thiet Bi

Hien thi Form 0

FrrriPanhMucThietBi Giao Dien

Maplnfo : NHANVIEN

ting d^ng cong ngh^ GIS trong QLKD cac thiet bj tin h<>cGVHD: Ths.Nguyln Thj My Truyen

4 Chuc nang quan ly thiet bi

Hinh 11-13: Lir^c do tuan tif quan niern xir ly chic nang tra ciu khach hang

Vi tH Khach hang

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5 Chuc nang tra cihi

5.1 Tra cihi khach hang

Hinh 11-14: Lu^c $ tuan tu quan ni^m xA ly chuc nang tra cuu thiet bj

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Lay thong tin

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5.2 Tra cihi thiet bi