Unit 09 the post office writing

TASK 1: Rearrange the following sentences in the correct order of a letter: A DEAR SIR / MADAM, B I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE.. THEY ARE ALWAYS THOUGHTFUL AND

Welcome to class 11B2

!

Test your memory !

A) DEAR SIR / MADAM:

C ) I’M SATISFIED WITH THE

STAFF OF THANH BA POST

OFFICE

B ) YOURS FAITHFULLY,

D ) THIS LETTER IS

WRITTEN IN HOPE THAT

YOUR POST OFFICE WILL

BE A BEST PLACE

LOOK AT THESE SENTENCES QUICKLY:

WHAT CAN YOU

REMEMBER

?

A) DEAR SIR / MADAM:

C ) I’M SATISFIED WITH THE

STAFF OF THANH BA POST

UNIT 9: WRITING A formal LETTER TO

TASK 1: Rearrange the following sentences in

the correct order of a letter:

A) DEAR SIR / MADAM,

B) I’M SATISFIED WITH THE STAFF OF THANH

BA POST OFFICE THEY ARE ALWAYS

THOUGHTFUL AND COURTEOUS TO

CUSTOMERS

C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

D) YOURS FAITHFULLY,

E) I KNOW YOU AND YOUR STAFF HAVE

DONE WELL AND THIS LETTER IS WRITTEN

IN HOPE THAT YOUR POST OFFICE WILL BE

part Format Example

SATISFACTION OR DISSATISFACTION

I’M SATISFIED WITH THE STAFF

OF THANH BA POST OFFICE

Part 2 - STATING THE

REASON FOR WRITING LETTER

THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

Part 3 -EXPRESSING YOUR

HOPE / WISHES

I’M WRITING TO GIVE COMMENTS ON

YOUR POST OFFICE’S SERVICES

PART FORMAT EXAMPLE

1

2

3

- STATING THE REASON FOR WRITING LETTER

I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S

SERVICES

-EXPRESSING YOUR

SATISFACTION / DISSATISFACTION

I’M SATISFIED WITH THE STAFF

OF THANH BA POST OFFICE

-EXPRESSING YOUR HOPE / WISHES

THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

There are some more useful expressions of satisfaction and dissatisfaction

SATISFACTION DISSATISFACTION

1- I’m pleased

with

2-the good point is…

3- I’d like to comment on

…

4-I’m writing to express

my dissatisfaction with…

5-I’m writing to complain about ….

TASK 2: After a year in the job, the

director of Thanh Ba Post Office

has invited residents in the

neighbourhood to write letters to him describing the quality of the services they have received Discuss what services the

residents can write about

What services

?

use the pictures and cues to express

SATISFACTION or DISSATISFACTION

about Thanh Ba Post Office:

Thanh Ba Post Office

Advanced technology / spacious

1) What is Thanh Ba Post Office equipped with?

1) I’m satisfied with the Post Office because it is equipped with advanced technology and a spacious place for transaction

Staff / well-trained / thoughtful /

courteous to customers

2)How are the staff of the Post

Office?

2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful,

and courteous to customers

No one/ keep / motorbikes /

bicycles

3) How is the security

condition of the Post Office?

I’m writing to express my dissatisfaction with the security condition of the Post Office because there is

no one to keep my motorbike or bicycle

Express money tranfer /

speedy / secure

4)How are the services

of Thanh

Ba Post Office ?

4) I’m pleased with the services

of Thanh Ba Post Office

Especially, the service of express

money transfer is very speedy and secure

THE closing HOURS / EARLY

5)How are the opening

hours of the Post Office?

5) The closing hours of the Post Office are too early

I think it would be better if the Post Office is open until 10pm, so that customers can have more access to

your services

Nguyen Van An

76 Hoang Van Thu Street

Ha Noi city

THE DIRECTOR OF THANH BA POST OFFCE

Task 3: write a full letter , using the ideas discussed in task 2

PART 1: STATING THE REASON FOR

WRITING LETTER

PART 2: EXPRESSING SATISFACTION OR

DISSATISFACTION

PART 3: Expressing your hope / wishes

- I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

- I’M SATISFIED WITH THE STAFF OF

THANH BA POST OFFICE …….

-I’m writing to express my dissatisfaction with…

-THIS LETTER IS WRITTEN IN HOPE THAT

DEAR SIR:

I have been using the services provided

by Thanh Ba Post Office for years and

I am in response to your call for

Customers to express their satisfaction

or dissatisfaction towards the Post

Office services.

Like many other customers,I find your

Post Office a well-equipped and reliable

address

Firstly,I’m impressed by your spacious place

for transaction, the seats are clean The nine

telephone boxes are always available so

customers do not have to wait to make their

call More interestingly, I am satisfied with

the prices of the services

Although the packing area is large, it has

no security guards and I sometimes feel insecure leaving my motorbike there.

And the last point I would like to comment

on Is the opening hours of the Post Office.

I think it would be better if the post office

is open until 11pm so that customers can have more access to your services.

I know that you and your staff have done

so far for the development of the Post Office.

This letter is written in the hope that your Post

Office will be made a better place

Yours faithfully,

Nguyen Van An

HOMEWORK: write a letter to

express the satisfaction /

dissatisfaction about Bao Loc Post Office

THANK YOU FOR JOINING US !