English for Tourism and Hospitality 25

Elementary English for Tourism and Hospitality

Elementary English for Tourism and Hospitality

LESSON 25 – A job Interview

STUDY NOTES

Characters

Justine: Hotel Manager

Bob: A job applicant

The story

Bob, a job applicant has a job interview with Justine, the manager of the Plaza Hotel

Vocabulary – strengths and weaknesses

Here are some examples of how you can describe your strengths and weaknesses in an interview When you are asked a question about your weaknesses, it is best to mention a skill or trait that does not affect your performance

at work Look up the meaning and pronunciation of any new words in your dictionary Stress the words in bold

Q: How would you describe your strengths?

I pay attention to details and I’m patient

I’m very thorough and I work well in a team

I have a good sense of humour and I’ve been told that I put guests at ease

My current boss says I’m very efficient and I’m always punctual

Q: What weaknesses do you have?

I’m a perfectionist so I sometimes stay back at work to check everything is OK

I need to improve my range of vocabulary in English, so I’m studying each week at home

I enjoy learning and improving my knowledge It takes up some of my spare time

Language Practice – Interview questions

These are some example interview questions you might hear in an interview Read them out loud

Why do you want to work at the Plaza Hotel?

What experience have you had?

Why do you want to work in hospitality?

What attracted you to this job?

Can you tell me about a time when you had to deal with a difficult guest?

Are you able to work flexible hours?

How well do you work in a team?

EXERCISES

1 Key vocabulary

Look up the meaning and pronunciation of these words in your dictionary

(at) ease apply diploma

forward front desk moment

report reputation service

strengths supervisor’s weaknesses

2 Language Practice – Interview questions

Rewrite the questions with the words in the correct order After you have checked your answers, read each question out loud

1 this job what attracted to you ?

_

2 you what had have experience?

_

3 want work do you why to hospitality in?

4 well you team do a work how in?

_

6 flexible you work able are hours to?

_

3 Language Practice – Vocabulary

Write the correct word from the box below in each of the sentences When you have checked your answers, say them out loud

1 I’m very and I work well in a

2 I have a good sense of

3 My current boss says I’m very

4 The Chant

Practise saying this chant out loud

Experience

Experience

I have work experience

Reference

Reference

I have a reference