kỹ thuật viên toyota(kỹ thuật viên trung cấp)

kỹ thuật viên toyota(kỹ thuật viên trung cấp)

• Please take this examination after finishing all the chapters

in this book

• Click the "Start Examination" button

• Type all of your answers into the examination form on the screen

• After all the questions are finished, click the "Write Results" button at the bottom of the screen

• A new window will appear After inputting all required fields into the answer form, print it out and submit it to the

instructor

n

n

According to the Toyota company philosophy, is the customer, dealer, distributor, or manufacturer given top priority?

Providing quality No 1 products means to provide vehicles that suit the customer’s needs, use, and environment

Providing quality No 1 products means to provide uniform service to all customers

No 1 after-sales service is accomplished by completing only the repair that the customer has requested Technicians should concentrate only on completing the maintenance service, and need not worry about the handling of customers

A

n

B

n

C

n

D

n

Q-2 Which one of the following statements about the Toyota Quality Service

activity is true?

The basic tasks of the technicians are to directly receive requests from customers and to perform the work accordingly

If additional work is needed, the technician reports it to the service advisor, who discusses it with the customer before giving the go-ahead to the technician

If additional work is needed, the technician discusses it with the customer and proceeds with the work The basic tasks of the technicians are to perform maintenance and repair work and a final

inspection upon completion

A

n

B

n

C

n

D

n

Diagram [2] shows the service reception process in which the technician directly receives a request to service the vehicle from the customer

Diagram [3] shows the service reception process in which the technician estimates the repair cost Diagram [4] shows the service process in which the technician performs a maintenance and repair work Diagram [5] shows the final inspection process in which the technician discards the replaced parts

A

n

B

n

C

n

D

n

Q-3 Select the appropriate basic job of the technicians from following the statements.

Q-4 Which one of the statements below is true about the following basic workflow in a

workshop?

Operating a drill without wearing gloves.

Operating a welder near a battery that is being charged

Verifying that the vehicle is properly supported on a lift by shaking the vehicle with its wheels slightly off the ground

Working underneath a vehicle that is supported on a rigid rack

A

n

B

n

C

n

D

n

An accident never occurs as long as the worker is careful

An accident does not occur as long as the equipment and the workplace are properly managed

If an accident occurs, the entire staff must think about its cause and devise measures to prevent its recurrence

If an accident occurs, it is not necessary to discuss it among the staff The individual that experienced the accident must think about its cause and devise measures to prevent its recurrence

A

n

B

n

C

n

D

n

Do not discard any parts, tools, repair manuals, or work data, but store them in one area

Allocate parts, tools, repair manuals, and work data so that they can be easily accessed in accordance with the frequency of their use

Tools and measuring instruments that are rarely used do not need to be kept clean

The service reception area is kept clean in order to give a good impression to the customers

The workplace that is out of the view of the customers does not need to be kept clean

A

n

B

n

C

n

D

n

SEIRI (sifting) is an effort to separate the necessary tools and parts from the unnecessary ones, and to store the unnecessary ones in an area of the workplace that does not interfere with work SEITON (sorting) is an effort to discard unnecessary tools and parts

SEISO (sweeping and washing) is an effort to maintain everything in the workplace in a clean condition so that it functions normally at all times

SHITSUKE (self-discipline) is a training effort to compel the employees to observe the rules

of the organization

A

n

B

n

C

n

D

n

The inspection and replacement of vehicle parts is determined by period of time regardless

of model or usage conditions

Parts deteriorate with distance driven, so all replacement parts on a vehicle are replaced according to distance driven

For parts where deterioration can be judged by looking, there is no set inspection/replacement schedule

Inspection/replacement schedule is set according to model and usage conditions, so it is necessary to perform an inspection/replacement as the specified distance driven or period of time

A

n

B

n

C

n

D

n

Q-11 Which of the following illustrations lights up when brake fluid level is low?

n n

If the air cleaner filter is not cleaned or replaced periodically, it will become clogged

When brake fluid absorbs moisture from the air, its boiling point rises

All of the bulbs of a vehicle have the same wattage regardless of the place where they are used

on the vehicle

Tire rotation is performed to equalize tire pressure

A

n

B

n

C

n

D

n

Q-12 Which one of the following statements is true about periodical maintenance items?

Pre-course study

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