Test bank for using MIS 4th edition by kroenke

7 According to the five-component framework of IS, computer hardware, software, data, networks, and procedures are the five components of an information system.9 The number of components

Using MIS, 4e (Kroenke)

Chapter 1 The Importance of MIS

7) According to the five-component framework of IS, computer hardware, software, data, networks, and procedures are the five components of an information system.

9) The number of components of an information system increases with an increase in the

complexity of the IS

12) Business users of an IS must take an active role in specifying the system's requirements and

in helping manage the development of the system

16) In the symmetrical model of an information system, data acts as a bridge between the

computer and the human sides

25) Of the five components of an IS, hardware is the easiest to change.

32) All information is equal; it is neither good nor bad.

38) Barely sufficient information is a handicap in decision-making as today's business decisions require analysis of large amounts of data.

44) You can buy IT, but you cannot buy IS.

50) If you need someone's password, you should ask them to enter their password on your keyboard as you look away.

Answer: TRUE

Page Ref: 23

Difficulty: Easy

LO: 2

1.2 Multiple Choice Questions

1) Moore's Law states that the number of transistors per square inch on an integrated chip doubles every months

4) is the ability to make and manipulate models.

A) Effective collaboration is predominantly about being nice.

B) Collaboration aims to connect the inputs and outputs among system components

C) The single most important skill for effective collaboration is to give and receive critical feedback

D) The ability to collaborate is innate and cannot be learned

10) Management information systems (MIS) is best defined as

A) the design and development of software applications and computer hardware

B) the development and use of information systems that help businesses achieve their goals andobjectives

C) the study and the science of the theoretical foundations of information and computation and their implementation and application in computer systems

D) the development and use of information systems to study the theoretical foundations of the various aspects of management as a discipline

11) Which of the following accurately describes the five-component framework of information systems?

A) computer hardware, software, data, people, and purpose

B) computer hardware, software, data, procedures, and people

C) computer hardware, software, purpose, data, and procedures

D) computer hardware, software, communication networks, data, and procedures

customer relationship management information system

18) Which of the following statements is true about information systems?

A) Simple, low-tech information systems have fewer components

B) The number of components in an IS increases with the complexity of the information systems.C) Hardware and software programmers make up the component of "people" in an IS

D) An information system is an assembly of computers, programs, data, procedures, and people.Answer: D

Page Ref: 9

AACSB: Use of IT

Difficulty: Easy

LO: 2

A) Even nontechnical employees must know how to build information systems.

B) The responsibility of specifying the needs to be met by an IS rests entirely with IT professionals

C) Business users must not attempt to influence the system's development process

D) A business user of an IS must take an active role in the system's development

22) According to the five-component model for IS, the function(s) as the instructions for the hardware in an information system

24) Which of the following components constitute the human side of IS?

A) data and procedures

B) software and people

C) people and procedures

D) hardware, people, and data

A) the hardware capability of the IS to handle huge amounts of data at required speeds

B) software programs and algorithms that can produce error-free results

C) your thinking process and ability to interpret information

D) procedures that will impact the generation of the information

28) How do hi-tech and low-tech information systems differ?

A) Low-tech information systems result in a greater degree of automation than do high-tech systems

B) As opposed to high-tech information systems, in low-tech systems, computers provide more services to users

C) Low-tech information systems are more effective than high-tech systems in reducing the workload of humans

D) Low-tech information systems move a relatively small amount of work from people to computers

29) Which of the following is an example of a low-tech information system?

A) a customer support system that keeps track of product issues

B) a file of email addresses and an email program

C) an inventory tracking system that produces reports every 24 hours

D) a decision support system that analyzes multiple variables

B) developing new CRM software for the existing and new outlets

C) planning promotions and lateral moves and hiring new employees

D) buying and installing new computers in the new outlets

32) Which of the following would be the most disruptive to an organization while implementing

an information system?

A) installing new hardware components

B) creating new databases

C) developing new programs

D) changing reporting relationships

33) It is generally more difficult to make changes to the of an information system than

to the databases itself

B) unbiased, non contextual data

C) knowledge derived from data

D) recorded facts or figures

C) the knowledge derived from information

D) recorded facts or figures

Answer: D

Page Ref: 13

Difficulty: Easy

LO: 4

36) A ticket from L.A to Denver costs $212 In a decision-making scenario, this would be an example of .

A) upgradation of the computer systems used by the retail chain

B) changing the structure of existing databases that reflect supplier and customer data

C) hiring additional technical staff to manage the new system

D) introducing new procedures to generate reports and reorder inventory

38) Which of the following is the best example of information, and is not mere data?

A) a list of property prices in a neighborhood

B) the return on investment of an advertising campaign

C) the price of company stock on a given day

D) the number of students in various grades in a school

39) Which of the following statements is NOT true about information?

A) The context in which information is understood varies from user to user

B) One person's information can be another person's data

C) Information is defined as being non-contextual

D) Information is always subjective

Answer: C

Page Ref: 13

person's data?"

A) two researchers reaching vastly differing conclusions from the same figures

B) two students comparing their GPAs

C) two coworkers discussing NASCAR records

D) a teller reporting his cash balance of the day to the manager

41) Which of the following statements is true of information?

A) An understanding of information can be achieved independent of contexts

B) Information is always subjective

C) Unlike data, information is free of individual bias and manipulation

D) Users of the same IS assess information in essentially the same context

43) As the CEO of a large company, you ask the sales manager to report the sales figures of the previous quarter The manager sends you details of each invoice drawn up in the previous quarter This information is not good because it is .

A) inaccurate

B) not timely

C) more than what is required

D) too narrow in scope

real-estate agent keeps sending you fliers for homes that cost $10,00,000 or more This

information is likely to be useless to you because it is

48) Which of the following statements is true of good information?

A) Good information should go well beyond the scope of the purpose for which it is generated.B) Information should be relevant to the subject and not to the context

C) Good information should be based on correct and complete data

D) Information systems should not be subject to the same financial analyses to which other assets are subjected

50) Which of the following is true about the quality of information?

A) Information needs to be sufficient for the purpose for which it is generated, but just

barely so

B) All information is good; there is no such thing as bad information

C) Information needs to be relevant to the subject, not the context

D) The more information you receive, the less you can afford to ignore

Answer: A

Page Ref: 17-18

Difficulty: Moderate

LO: 5

51) Identify one way in which IT differs from IS.

A) You can buy IT, but not IS

B) People are an important component of IT, but not of IS

C) IS is but one part of IT

D) IT is not used for producing information, IS is

B) Advances in IT will continue to take the industry to the next stages and beyond

C) People are an important component of IT, but not of IS

D) For any new IS, one will always have to train and manage the users

54) Which of the following statements regarding IT and IS is true?

A) Information technology (IT) refers to the products, methods, inventions, and standards that are used for the purpose of producing information

B) IT is an umbrella term that covers IS and the products, methods, inventions, and standards used to produce information

C) IT and IS are synonymous with each other and can be used interchangeably

D) IT is an assembly of hardware, software, data, procedures, and people that produces

A) less than seven characters

B) your user name or real name

C) a complete dictionary word in a foreign language

D) upper case letters, lower case letters, and special characters

56) A strong password should contain

A) at least seven characters

B) your user name or real name

C) a complete dictionary word in a foreign language

D) a word of personal significance

A) base them on the first letters of the words in a phrase

B) use your favorite foreign words

C) use a collection of randomly selected letters, numbers, and special characters

D) base them on little known personal details such as a favorite object or place

59) Which of the following is a guideline for maintaining good password ettiquette?

A) Write down your password in an accessible location

B) Never ask someone else for their password.

C) Give your password to your coworkers if you anticipate that they may need it in your absence.D) Do not share your password with anyone except the IT staff in your organization

B) You explain the urgency of the situation and ask the coworker to send you the password through email, which you delete immediately afterwards

C) You submit a formal letter to your coworker's manager, explaining the situation and

requesting that the password be sent to you

D) You try out various combinations to see if you can guess your coworker's password

1) State Moore's Law What is the implication of Moore's Law for managers?

Answer: According to Moore's Law, "the number of transistors per square inch on an integrated chip doubles every 18 months." Because of Moore's Law, the ratio of price of to performance of computers has fallen drastically Therefore, it is important for managers to realize that, because

of Moore's Law, the cost of data communications and data storage is essentially zero The currentbusiness scenario is flooded with vast amounts of data that requires the effective assistance of information technology Many business ventures have sprung around this effect of Moore's Law Future business professionals need to be able to assess, evaluate, and apply emerging informationtechnology to business

Page Ref: 4-5

AACSB: Analytic skills

Difficulty: Moderate

LO: 1

2) Explain the four nonroutine cognitive skills key to career success today.

Answer: The four nonroutine skills identified as critical for organizations in the current scenario are:

Abstract reasoning - the ability to make and manipulate models

Systems thinking - to model the components of the system and to connect the inputs and outputs among those components into a sensible whole, one that explains the phenomenon observed.Collaboration - develop ideas and plans with others; provide and receive critical feedback

Experimentation - create and test promising new alternatives, consistent with available resources.Page Ref: 6-7

Difficulty: Easy

LO: 1

3) Briefly describe system, information system, and management information system

Answer: A system is a group of components that interact to achieve some purpose An

information system (IS) is a group of components that interact to produce information

Management information systems is defined as the development and use of information systems that help businesses achieve their goals and objectives

software (Word, WordPerfect, or some other word-processing program), data (the words,

sentences, and paragraphs in your report), procedures (the methods you use to start the program, enter your report, print it, and save and back up your file), and people (you)

Answer: When the five components of an information system are considered, it includes the user(people) The user's mind and his/her thinking are not merely a component of the information systems they use, they are the most important component This is so because, even if the user hasthe perfect information system, if they do not know what to do with the information that it produces, they are wasting both their time and money The quality of one's thinking is a large part of the quality of the information system.

Page Ref: 11

AACSB: Use of IT

Difficulty: Moderate

LO: 3

7) Describe the ordering of the five components of an information system in terms of their ease

of change and organizational disruption

Answer: The five components of the information systems framework are: computer hardware, software, data, procedures, and people The five components are shown in order of ease of change and the amount of organizational disruption It is usually a simple matter to order new hardware and install it Obtaining or developing new programs is more difficult Creating new databases or changing the structure of existing databases is still more difficult Changing

procedures, requiring people to work in new ways, is even more difficult Finally, changing personnel responsibilities and reporting relationships and hiring and terminating employees are both very difficult and very disruptive to the organization

Page Ref: 13

AACSB: Use of IT

Difficulty: Moderate

LO: 3

8) Explain the difference between data and information Provide an example

Answer: Data is recorded facts or figures Information is knowledge derived from data; data presented in a meaningful context; data processed by summing, ordering, averaging, grouping, comparing, or other similar operations Thus, the facts that employee James Smith earns $17.50 per hour and that Mary Jones earns $25.00 per hour are data The statement that the average hourly wage of all the aerobics instructors is $22.37 per hour is information

Page Ref: 13

AACSB: Analytic skills

Difficulty: Moderate

LO: 4

9) What are the five characteristics of good information?

Answer: Accurate - Good information is based on correct and complete data, and it has been processed correctly as expected

Timely - Good information is produced in time for its intended use

Relevant - Good information is relevant both to the context and to the subject

Just sufficient - Good information is sufficient for the purpose for which it is generated, but ust barely so

Worth its cost - For good information to be worth its cost, there must be an appropriate

relationship between the cost of information and its value

Page Ref: 16-18

Difficulty: Moderate

LO: 5

10) How is information technology different from information systems?

Answer: Information technology and information systems are two closely related terms, but theyare different Information technology (IT) refers to the products, methods, inventions, and standards that are used for the purpose of producing information IT pertains to the hardware, software, and data components On the other hand, an information system (IS) is an assembly of hardware, software, data, procedures, and people that produces information Information

technology drives the development of new information systems

A crucial difference between the two terms is that, while you can buy IT, you cannot buy an IS That is, you can buy or lease hardware, you can license programs and databases, and you can even obtain predesigned procedures Ultimately, however, it is your people who execute those procedures to employ that new IT For any new system, you will always have training tasks and costs, you will always have the need to overcome employees' resistance to change, and you will always need to manage the employees as they utilize the new system

Page Ref: 18

AACSB: Use of IT

Difficulty: Moderate

LO: 6