A political and economic power B political power only C economic power only D personal power Answer: A Diff: 2 Page Ref:4 AACSB: Dynamics of the Global Economy Objective: 01... 56 In Bar
Trang 1Management: A Focus on Leaders (McKee)
Chapter 1 Managing and Leading Today: The New Rules
1) The growth in human population is putting a strain on the world's natural resources
Trang 29) Traditionally, a manager is a person who provides vision to employees.
Trang 317) An isolate follower is likely to be passionately engaged in his or her organization.
Diff: 2 Page Ref:13
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
21) Which of the following is putting a strain on the world's resources?
A) increased political freedom
B) population growth
C) increased access to food
D) technological growth
Answer: B
Diff: 2 Page Ref:4
AACSB: Dynamics of the Global Economy
Diff: 2 Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
Trang 423) Which statement applies best for today's business organizations?
A) Everyone must be a manager and a leader
B) Everyone must be a follower
C) Everyone must be a leader, a manager, and a follower
D) Everyone must be a manager, an organizer, and a follower
Diff: 2 Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
25) So far, which trend seems most accurate?
A) All nations are benefitting equally from advances in technology
B) Only the wealthy nations are benefitting from advances in technology
C) Non-wealthy nations are benefitting most from advances in technology
D) Non-wealthy nations are in danger of failing to benefit from advances in technology
Answer: D
Diff: 2 Page Ref:4
AACSB: Use of Information Technology
Objective: 01
26) Around the world, the balance of is shifting
A) political and economic power
B) political power only
C) economic power only
D) personal power
Answer: A
Diff: 2 Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
Trang 527) People today around the world are far .
Diff: 2 Page Ref:4
AACSB: Use of Information Technology
Objective: 01
28) In most cases, today's jobs require workers of all levels to
A) blindly follow orders
B) give orders
C) lead and manage
D) lead, follow, and manage
30) Empathy is the ability to
A) share your own feelings
B) understand your own feelings
C) understand the feelings of others
D) evaluate the feelings of others
Answer: C
Diff: 2 Page Ref:5
Objective: 01
31) Emotional intelligence involves
A) managing your own emotions only
B) manipulating the emotions of others
C) manipulating the emotions of others to get them to do what you want
D) managing your own emotions and the emotions of others
Answer: D
Diff: 2 Page Ref:5
AACSB: Reflective Thinking Skills
Objective: 01
Trang 632) Which of the following is NOT a key to emotional intelligence?
33) Typically, people in a work environment are guided by
A) all of the people around them
B) their bosses only
C) their bosses and their bosses' bosses
D) only their peers
35) Traditionally, people in organizations feel that go hand in hand
A) leadership and seniority
B) leadership and authority
C) authority and wisdom
D) authority and skill
Trang 737) The original root word of leader is a person who .
A) forces
B) helps
C) controls and has power
D) inspires and guides
Answer: D
Diff: 2 Page Ref:7
Objective: 02
38) Which of the following statements is true?
A) A manager can be a leader, but a leader can't be a manager
B) A leader can be a manager, but a manager can't be a leader
C) A single person can be both a manager and a leader
D) A single person cannot be both a manager and a leader
Answer: C
Diff: 2 Page Ref:7
Objective: 02
39) John Fry, President of Drexel University thinks that a leader must create this
A) an aura around him- or herself
B) an aura of a powerful community
A) problem solving; efficiency
B) problem solving; vision
C) vision; problem solving
D) efficiency; problem solving
Answer: B
Diff: 2 Page Ref:8-9
Objective: 02
41) Which statement describes how managers and leaders are seen traditionally?
A) Managers do things right; leaders do the right thing
B) Managers do the right thing; leaders do things right
C) Managers ask "Where are we going?;" leaders ask "How will we get there?"
D) Leaders ask "Where are we?;" managers ask "Who are we?"
Answer: A
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
Trang 842) Henry Mintzberg's findings on managers and management are thought to be in today's business world.
B) filming managers as they worked
C) following managers as they worked
D) having managers record their activities in diaries
Diff: 3 Page Ref:10
AACSB: Analytic Skills
Diff: 2 Page Ref:10
AACSB: Analytic Skills
Objective: 02
Trang 946) Streamlining of operations in organizations has caused these people to perform many
traditional managerial functions
B) be stubborn and tough
C) solve all of your own problems
D) be immune to criticism
Answer: A
Diff: 2 Page Ref:11
Objective: 02
Trang 1051) There are numerous books, articles, and workshops on , but few of these kinds of resources on the topic of being an effective
52) People's ability to be effective followers
A) varies little from person to person
B) varies widely from person to person
C) is remarkably similar depending on age
D) is a permanent personality trait that cannot be changed
B) both good and bad leaders
C) bad leaders only
D) neither good nor bad leaders
Trang 1156) In Barbara Kellerman's follower model, these follower type(s) would be likely to resist change if they disagreed with a leader.
A) bystanders and isolates
B) bystanders, participants, and activists
C) activists, diehards, and bystanders
D) participants, activists, and diehards
Answer: D
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03
57) Styles of vary from culture to culture
A) both leadership and followership
B) leadership only
C) followership only
D) neither leadership nor followership
Answer: A
Diff: 2 Page Ref:12
AACSB: Dynamics of the Global Economy
59) Authorities now generally think that followers have ability to lead their
organizations in new directions
Trang 1260) These include an element of both leading and following.
A) some jobs
B) almost all jobs
C) low level jobs only
D) high level jobs only
Answer: B
Diff: 2 Page Ref:12
Objective: 03
61) Which statement best describes today's business climate?
A) Everyone must be a follower, but few can lead
B) Everyone must be a leader, but few can follow
C) Everyone cannot be a leader, so most must be followers
D) Everyone must be both a leader and a follower
Answer: D
Diff: 2 Page Ref:12
Objective: 03
62) A CEO is being a follower when she does this
A) implements innovative ideas
B) functions as a role model
C) listens to good ideas from employees
D) goes to social functions with employees
Answer: C
Diff: 2 Page Ref:11-12
AACSB: Analytic Skills
Objective: 03
63) An employee is being a leader when he does this
A) performs his job well
B) listens to useful suggestions from peers
C) makes useful suggestions to peers
D) disagrees with managerial decisions
Answer: C
Diff: 2 Page Ref:12
AACSB: Analytic Skills
Objective: 03
Trang 1364) Niall FitzGerald thinks that these two go together for all businesses.
A) freedom and power
B) power and leadership
C) responsibility and accountability
D) freedom and responsibility
Answer: D
Diff: 2 Page Ref:13
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
65) According to FitzGerald, the ultimate reason why companies should behave in socially responsible ways is because
A) it's the right thing to do
B) companies are moral entities with moral responsibility
C) it's the easiest thing to do
D) it's in their long-term commercial interest
Answer: D
Diff: 2 Page Ref:14
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
Nick is an assistant chef on a sandwich truck that drives to different neighborhoods around his
city and provides Banh mi, Vietnamese sandwiches, to its customers.
Each weekend, the truck tries to park in places that will have lots of foot traffic Nick has an idea
to improve business He thinks employees should use the Internet to monitor postings of local neighborhood events, such as outdoor concerts and festivals Those locations are likely to have
plenty of customers for the Banh mi truck.
66) In suggesting a new way to find good locations for the truck, Nick is
A) a leader functioning as a follower
B) a follower functioning as a leader
C) acting as a traditional leader
D) acting as a traditional follower
Answer: B
Diff: 3 Page Ref:11-12
Objective: 03
Trang 1467) In a traditional business setting, what would be the most likely way in which Nick might present his idea to management?
A) Nick would make a formal, written presentation of his idea to his supervisor
B) Nick would present his idea to his immediate supervisor, and that supervisor would present it
to management
C) Nick would verbally present the idea directly to the boss
D) Nick would create a PowerPoint presentation of his idea directly for the boss
Answer: B
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
68) Which of the following would be the most effective way for Nick to present his idea?
A) have his supervisor bring up the idea in a meeting and have his supervisor argue for its implementation
B) bring up the idea himself in a meeting and have his supervisor argue for its implementation C) bring up the idea himself in a meeting and argue for its implementation himself
D) submit the idea in written form on the Internet and allow others to argue for its
implementation
Answer: C
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
69) Which action might best help Nick get his idea implemented?
A) argue passionately for the idea's acceptance
B) write a long, hypothetical description of how the idea might be implemented and what the likely results would be
C) do research to find actual neighborhood locations and bring a list of locations to managementD) do extra chores to show that he is a hard worker
Answer: C
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
70) Suppose a manager accepts Nick's idea, but the idea fails when it is tried out Which
consequence for Nick would be appropriate?
A) Fire Nick for taking too big a risk
B) Praise Nick for trying, but discourage him from making suggestions in the future
C) Warn Nick to be more careful with his suggestions in the future
D) Praise Nick for trying, and encourage him to keep making suggestions in the future
Answer: D
Diff: 3 Page Ref:8-9
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 02
Trang 15Shawna has just been named CEO of Three-GF, a technology company Shawna has worked at Three-GF since the 1970s starting out as a secretary Much has changed since Shawna began.
Shawna's first boss was Steve, a hard-working executive who was primarily concerned with efficiency and being a problem solver
71) Which of the following statements about Steve is true?
A) In a traditional sense, Steve was a manager because he was concerned with efficiency and problem solving
B) In a traditional sense, Steve was a leader because he was concerned with efficiency and problem solving
C) In a nontraditional sense, Steve was both a manager and a leader because he was concerned with efficiency and problem solving
D) In a nontraditional sense, Steve was a manager because he was concerned with efficiency, and
a leader because he was a problem solver
Answer: A
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
72) What kind of attitude would you expect Steve to be most comfortable with?
A) uncertainty because he is primarily a manager
B) order because he is primarily a manager
C) uncertainty because he is primarily a leader
D) order because he is primarily a leader
Answer: B
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
73) Shawna's next boss, Kevin, often said that the most important thing was to "do things the right way." Kevin took a very personal approach toward achieving his company goals
Which of the following statements about Kevin is true?
A) Kevin assumed the traditional role of a leader because he was concerned with doing things the right way and taking a personal approach to achieving goals
B) Kevin assumed the traditional role of a manager when he was concerned with doing things theright way and a leader when he took a personal approach to goals
C) Kevin assumed the traditional role of a leader when he was concerned with doing things the right way and a manager because he took a personal approach to goals
D) Kevin assumed the traditional role of a manager because he was concerned with doing things the right way and taking a personal approach to achieving goals
Answer: B
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
Trang 1674) Shawna's next boss, Deidre, was a warm, empathetic, inspirational person Like Kevin, Deidre took a very personal approach toward achieving company goals.
Which of the following statements about Deidre is true?
A) Deidre assumed the traditional role of a manager because she was empathetic, inspirational, and took a personal approach to achieving goals
B) Deidre assumed the traditional role of a manager when she was empathetic and a leader when she took a personal approach to goals
C) Deidre assumed the traditional role of a leader when she was empathetic and a manager when she took a personal approach to goals
D) Deidre assumed the traditional role of a leader because she was empathetic, inspirational, and took a personal approach to achieving goals
Answer: D
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
75) What kind of attitude toward mentoring would you expect Deidre to have?
A) She would avoid mentoring because she is primarily a manager
B) She would be an enthusiastic mentor because she is primarily a manager
C) She would avoid mentoring because she is primarily a leader
D) She would be an enthusiastic mentor because she is primarily a leader
Answer: D
Diff: 3 Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
Jenny has been hired by a pharmaceutical company to improve followership skills of employees Her first act was to conduct a survey of employees In her survey she found employees to be:16% Isolates
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03
Trang 1777) To improve followership in the organization, which strategy would work best for Jenny?A) try to encourage Isolates to become Bystanders
B) try to encourage Bystanders to become Participants
C) try to encourage Participants to become Diehards
D) try to encourage Participants to become Bystanders
Answer: B
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03
78) The company wants to make some radical changes in the way it does business What
percentage of its employees could it expect to actively support or oppose these changes?
A) 55% — the Isolates and Bystanders
B) 89% — the Isolates, Bystanders, and Participants
C) 8% — the Activists
D) 45% — the Participants, Activists, and Diehards
Answer: D
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03
79) Which of the following would Jenny be likely to see as a negative trend?
A) more Diehards become Activists
B) more Activists become Diehards
C) more Bystanders become Participants
D) more Participants become Bystanders
Answer: D
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03
80) Which of the following would Jenny be likely to see as a positive trend?
A) more Diehards become Activists
B) more Activists and Participants become Diehards
C) more Bystanders and Isolates become Participants
D) more Diehards and Activists become Participants
Answer: C
Diff: 3 Page Ref:12
AACSB: Analytic Skills
Objective: 03