Test bank for essentials of contemporary management 4th edition by jones

The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as management... The relative importanc

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The Management Process Today

True / False Questions

1 A desired future outcome that a firm hopes to achieve is called a goal

True False

2 The planning, organizing, leading, and controlling of resources in order to achieve

organizational goals both effectively and efficiently is known as management

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8 In general, jobs become more interesting the more complex or responsible they are

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16 Considering the management hierarchy, first-line managers typically report to top

managers

True False

17 To perform managerial tasks efficiently and effectively, organizations group their

managers by level in hierarchy and by type of skill

True False

18 Managers who supervise first-line managers are typically called middle managers

True False

19 The relative importance of planning, organizing, leading, and controlling differ depending

on the level of management that a manager occupies

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24 The ability to distinguish between the cause and effect of a problem within an

organization is an important part of the conceptual skills of a manager

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32 Self-managed teams and empowerment are ways to increase efficiency and effectiveness

38 Crisis management involves making important choices about how to establish the

organizational chain of command and reporting relationships necessary to mobilize a fast response

True False

39 The causes of global crises or disasters fall into three main categories: natural causes, human causes, and international terrorism and geopolitical conflicts

True False

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Multiple Choice Questions

40 The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as:

A low effectiveness/medium efficiency

B low effectiveness/high efficiency

C medium effectiveness/low efficiency

D high effectiveness/high efficiency

E medium effectiveness/medium efficiency

43 A manager who chooses the wrong goals for the organization and makes poor use of the organization's resources in pursuing these goals is said to have:

A low effectiveness/low efficiency

B low effectiveness/medium efficiency

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44 When a manager produces a new product that many customers want to purchase and sells

it at a price that is attractive to these customers, this manager is said to have:

A medium efficiency/low effectiveness

B low efficiency/high effectiveness

C high efficiency/high effectiveness

D low efficiency/medium effectiveness

45 When a manager produces a product that customers want, but that is too expensive for them to buy, the manager is said to have:

A low efficiency/low effectiveness

B low efficiency/high effectiveness

C high efficiency/high effectiveness

D low efficiency/medium effectiveness

46 The measure of the "appropriateness" of the goals selected by management for the

organization and the degree to which the organization accomplishes these goals is known as:

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48 All of the following are essential managerial functions EXCEPT:

49 In what order do managers typically perform managerial functions?

A Organizing, Planning, Controlling, Leading

B Organizing, Leading, Planning, Controlling

C Planning, Organizing, Leading, Controlling

D Planning, Organizing, Controlling, Leading

E Leading, Organizing, Planning, Controlling

50 Planning involves:

A measuring and monitoring organizational goals

B evaluating how well the organization has achieved its goals

C energizing individuals and groups to work together to achieve organizational goals

D deciding the strategies to adopt to attain organizational goals

E allowing people to work together to achieve organization goals

51 The outcome of planning is _, a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve goals

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52 The process that managers use to design a structure of working relationships that allows employees to work together to achieve organizational goals is called:

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56 Effective leadership depends on the use of:

A power and influence

B authority and giving orders

C physical resources

D structure

E policies and procedures

57 Managers motivating and assisting workers to achieve organizational goals is an importantaspect of:

58 Jane, who heads the Finance team, monitors the work performance of her team members

to determine if the quality of their work is "up to standard." Jane is engaging in which

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60 Which of the following is least likely to be a first-line manager?

A A foreman in an auto assembly plant

B The manager of tellers in a bank

C The head of a marketing department

D A head mechanic in a car dealer's service department

E The head nurse in the obstetrics department of a hospital

61 Who is responsible for finding the best way to organize human and other resources to achieve organizational goals?

62 Which of the following is NOT a part of the job of a middle manager?

A Deciding how to organize human resources

B Suggesting to top management ways in which goals should be changed

C Developing and fine-tuning skills and know-how within functional areas

D Making decisions about the production of goods/services

E Cross-departmental responsibility

63 When we say that the top managers of an organization are responsible for the performance

of all the departments in an organization, this is another way of saying that they have:

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64 The top managers of an organization devote most of their time to _ than lower level managers do

A planning and organizing

B leading and controlling

C controlling and staffing

D staffing and organizing

E motivation and controlling

65 The ability to analyze and diagnose a problem situation and distinguish between cause andeffect is a:

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68 Which of the following is NOT a reason that organizations often group people of similar technical skills together?

A They can learn from each other

B It is easier to supervise them

C It is easer to focus on the bigger picture to identify cause effect relationship

D It is easier to train the employees

E The employees can easily become more skilled

69 The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is called:

A total quality management

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72 Which of the following statements is true regarding restructuring?

A It is significantly different from downsizing

B It focuses on reducing the number of jobs among first-line managers

C It can be done by eliminating departments and reducing levels in the hierarchy

D Restructuring has decreased in recent years on account of modern IT

E Restructuring reduces efficiency and effectiveness

73 Which of the following statements is true regarding outsourcing?

A It reduces efficiency

B It leads to an increase in operating costs

C It is not widely practiced in the business world

D It can be used for activities such as manufacturing, marketing, and customer service

E It takes up money and resources that could be used in more effective ways

74 _ involves contracting with another company, usually in a low-cost country abroad,

to have it perform a work activity the organization previously performed itself

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76 _ involves giving employees more authority and responsibility over the way they perform their work activities

77 A _ refers to a group of employees who assume collective responsibility for

organizing, controlling, and supervising their own work activities

A it expands employees' job knowledge

B it reduces the scope of employees' job responsibilities

C it allows one employee to perform a task that was previously performed by many

employees

D it increases an employee's autonomy and responsibility

E it facilitates the use of self-managed teams

79 The use of information technology in self-managed teams:

A provides team members with real-time information about each others' performance

B causes poor resource allocation decisions

C results in the underutilization of a firm's human resources

D allows first line managers to tell employees how to do their jobs

E increases the amount of time required to complete a task

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80 When CostCo builds a distribution warehouse so that it can supply products to its stores within a 200-mile radius on almost a daily basis, we say that CostCo has achieved:

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84 All the following are true about turnaround management EXCEPT:

A it is the creation of a new vision for a struggling company using a new approach to

planning and organizing

B it involves developing radical new strategies

C it is a complex management task

D it is done under conditions of certainty

E it is intended to help a company survive, and eventually prosper

85 When considering the challenges of managing diversity in the workplace, managers should establish practices that ensure that human resources are treated fairly Which of the following is NOT one of the types of diversity managers need to be concerned about for legal and ethical reasons?

86 Crisis management involves all of the following EXCEPT:

A creating teams to facilitate rapid communication

B developing bargaining and negotiating strategies

C creating teams to facilitate thoughtful decision making

D establishing the organizational chain of command to mobilize a fast response

E recruiting and select the right people to lead and work in teams

Essay Questions

87 Discuss the relationship between "efficiency" and "effectiveness" and how they impact theperformance of an organization

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88 Explain why college students should study management Explain how the knowledge of management may benefit fit you personally in your future

89 Identify and define the essential managerial functions

90 What is a "strategy"? Give an example of the strategy of a business with which you are familiar

91 Identify and define the basic levels of management What is each responsible for? Give anexample of each

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92 Explain how and why the amount of time managers spend in the managerial functions varies across the different levels of management

93 Identify and briefly define the three major types of managerial skills that managers need

94 Identify and discuss what is meant by the "technical skills" of a manager Give a practical business example of how managers use these skills in their everyday activities in a particular setting

95 Briefly explain how restructuring and outsourcing are used to increase organizational efficiency and effectiveness

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96 What is empowerment? What effect is empowerment likely to have on organizations?

97 What are the building blocks of competitive advantage?

98 What are some of the implications of having a diverse workforce?

99 Briefly explain the causes of global crises

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Chapter 01 The Management Process Today Answer Key

True / False Questions

Topic: What Is Management?

organizational goals both effectively and efficiently is known as management

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4. (p 4) Management is the process of planning, organizing, leading and controlling resources

in order to make a profit Therefore, an administrator of a not-for-profit organization is not truly a manager

efficiency will have no predictable effect on performance

Topic: Achieving High Performance: A Manager's Goal

reduced the amount of time to cook fries This is an example of increased efficiency

TRUE

AACSB: Reflective Thinking

Bloom's Taxonomy: Application

Difficulty: Hard

Learning Objective: 01-1

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8. (p 6) In general, jobs become more interesting the more complex or responsible they are

Topic: Why Study Management?

have the skills to utilize resources efficiently

and the degree to which the organization achieves these goals is known as the effectiveness ofthe organization

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12. (p 9) An organization's strategy is an outcome of its planning process

create goods and services

organization's performance accurately

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16. (p 11) Considering the management hierarchy, first-line managers typically report to top managers

Topic: Levels of Management

managers by level in hierarchy and by type of skill

Topic: Levels and Skills of Managers

depending on the level of management that a manager occupies

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20. (p 13) The lower the manager's position in the organization's hierarchy, the less time the manager will spend leading and controlling subordinates

decreases as they move towards higher levels in the organization

spend leading and controlling first-line managers or nonmanagerial employees

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24. (p 14) The ability to distinguish between the cause and effect of a problem within an organization is an important part of the conceptual skills of a manager

Topic: Managerial Skills

developed through work experience

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28. (p 15) The array of technical skills managers need depends on their position in their

predominantly attributed to global competition and advances in new information technology (IT)

Topic: Recent Changes in Management Practices

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32. (p 17) Self-managed teams and empowerment are ways to increase efficiency and

Topic: Empowerment and Self-Managed Teams

advice and guidance and help teams find new ways to perform their tasks more efficiently

Topic: Empowerment and Self-Managed Teams

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36. (p 21) Companies that have speed and flexibility are agile competitors

Topic: Building Competitive Advantage

managers to question the way the organization is working

TRUE

AACSB: Ethical Understanding

Bloom's Taxonomy: Comprehension

Difficulty: Moderate

Topic: Maintaining Ethical and Socially Responsible Standards

organizational chain of command and reporting relationships necessary to mobilize a fast response

Topic: Practicing Global Crisis Management

human causes, and international terrorism and geopolitical conflicts

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Multiple Choice Questions

achieve a goal is known as:

burgers by 30 percent over its current competitors This is an example of an attempt to improve the organization's:

Bloom's Taxonomy: Application

Difficulty: Hard

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42. (p 5) A manager who chooses inappropriate goals for the organization, but makes good use

of the organization's resources in pursuing these goals is said to have:

A low effectiveness/medium efficiency

B low effectiveness/high efficiency.

This scenario fits the definition of low effectiveness and high efficiency (Figure 1.1)

Difficulty: Hard

the organization's resources in pursuing these goals is said to have:

A low effectiveness/low efficiency.

B low effectiveness/medium efficiency

This scenario fits the definition of low effectiveness and low efficiency (Figure 1.1)

Difficulty: Hard

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