IMPROVE THE RECRUITMENT EFFICIENCY AT KEY GROUP TRADING JOINT STOCK COMPANY

Bachelor’s Degree in Managing and Running Organization Major: Human Resources Management Working period from March 1 st to May, 23 rd 2020 IMPROVE THE RECRUITMENT EFFICIENCY AT KEY GROU

Bachelor’s Degree in Managing and Running Organization

Major: Human Resources Management

Working period from March 1 st to May, 23 rd 2020

IMPROVE THE RECRUITMENT EFFICIENCY AT KEY GROUP

TRADING JOINT STOCK COMPANY

Company’s representative Tutor for VUC/IUT-USTV

Tuteur LP RH-CP Tuteur Entreprise

Mme/M X Mme/M Y

HA NOI - 2020

THANK YOU

During my internship at Key Group Trading Joint Stock Company, under theguidance and direct support from the Company Human Resources Manager - Ms.Pham Thuy Trang and HR Department provided me with some documents Regardingthe situation of the Company's personnel, besides that, I would also like to thank Dr.Lecturer Trinh Minh Duc guided and helped me complete this graduation internshipreport

Due to limited knowledge, the actual time is not much, the article is muchlimited, flawed I look forward to the suggestions of the master, she to report moreabundant, complete

Finally, I wish you master the Faculty of International Training – Thuong MaiUniversity will be always healthy, complete their work and happy I wish you KeyGroup Trading Joint-stock company increasingly prosperous!

Sincerely!

TABLE OF CONTENTS THANK YOU

TABLE OF CONTENTS

GLOSSARY

I Introduction 1

1 General information 1

2 Organizational structure 1

3 Business results 2

4 Reasons for choosing the topic 3

II Implementation of the internship plan at the company 3

1 Internship planning 3

2 Environmental research 5

3 The actual recruitment status at Key Group trading JSC 6

3.1 The actual recruitment status 6

3.2 The actual selection status 8

4 Survey 12

4.1 Data collection 12

4.2 Make and conduct the survey 13

4.3 Assess the opinions of employees at Key Group Trading Joint-stock Company 17

5 Conducting the assessment 18

5.1 Analysis SWOT 18

5.2 Evaluation of recruitment efficiency 18

5.2.1 Evaluation of recruitment results 18

5.2.2 Recruitment cost 19

5.2.3 General assessment of human resource recruitment in the company 20

5.2.4 Causes 21

III Solutions to improve recruitment efficiency 21

1 Proposing solutions: 21

2 Implementation of the solution 25

IV Case Study 26

V Review and summarization of the internship plan 26

1 Advantages and disadvantages in the internship process 26

VI Conclusion 28

APPENDIXES 30

Table 1: Summary of financial figures of Key Group Trading Joint-stock Company in

3 recent years (2017-2019) 2Table 2: Structure of the HR Department in 2020 of the company 5Table 3: The need to recruit basic positions for 3 years of the company Key GroupTrading JSC 6Table 4: Number of applications from outside sources 7

at Key Group Trading Joint-stock Company 7Table 5: Data on the number of applications received by external sources for 3 years ofthe company 8Table 6: Number of interviews candidates achieved in 3 years at Key Group TradingJSC 9Table 7: Rate of interviewees through the years 2017 – 2018 – 2019 11Table 8: Statistics of the number of employees of Key Group Trading JSC in theperiod 2017-2019 12Table 9: Human resource structure by nature of work of Key Group Joint StockCompany for the period of 2017 - 2019 12Table 10: Comparison of recruitment results and recruitment needs of Key Group JointStock Company for the period of 2017-2019 19

Since its establishment, Key Group Trading JSC has expanded more than

10 facilities in Hanoi, Da Nang, and Ho Chi Minh City with a scale of 70-100employees

A vision to 2030, Key Group will become one of the leading educationalgroups in Vietnam and Southeast Asian countries To improve thecompetitiveness of the Vietnamese knowledge team in the trend ofglobalization, international integration through communication, and proficiency

in foreign languages, becoming a global citizen

2 Organizational structure

Overview of the organization structure of Key Group Trading Joint StockCompany is shown in the diagram:

Diagram 1 Organizational structure diagram of Key Group Trading JointStock Company.

At this stage, the total number of current employees of the company isabout 220: divided into 18 units including 5 main function rooms and centers

During the development process, the Company has been changing its

organizational structure Compared to before, this model makes the operation

process become more professional and efficient

3 Business results

Table 1: Summary of financial figures of Key Group Trading Joint-stock

Company in 3 recent years (2017-2019)

e Rate (%) Difference Rate

Gross revenue (Billion

Marketing Manager

Designer

Marketing Staff

Marketing Staff

Sales Manager

Sales Manager TeleSale Staff

TeleSale Staff

Sale Staff

Academic Manager

Academic Manager

Teacher

Assistant professor

Assistant professor

HR Manager

HR Manager

Accounta nt

English center Manager

English center Manager Tester staff Tester staff

In general, the company's a production and business activities have hadmany positive changes The business efficiency of the following year is alwayshigher than the previous year This also has been due to the company's conduct

of expanding the business market The results of business production also have

a great impact on the recruitment process Production and business activities arefavorable and results, the recruitment process can achieve the desired results

4 Reasons for choosing the topic

Human beings are the most important factor in determining theorganization's success Therefore, the problem of choosing and using labour isthe important thing that organizations need to care and invest

However, not all businesses focus on hiring jobs There are manylimitations and lack of professionalism from the recruitment process It istherefore more interested in recruiting or improving the recruitment work on thetop is essential

As a company in the field of education Key Group Trading Joint-stockcompany is in need of teachers, quality assistants and enthusiasm Orcontingent of departments and managers of high level centers Therefore, therecruitment in the center has been perfected, to meet the needs of personnel forthe company itself

During the internship at the joint - stock company key group, the companyitself found that the company’s recruitment is still there That’s why I chose

“Improve the recruitment efficiency at Key Group Trading Joint-StockCompany”

II Implementation of the internship plan at the company

1 Internship planning

(days)

Start date End date

1 Phase A: Selecting the topic 9 days Feb 2, 2020 Feb 29, 2020 1.1 Contacting the company 5 days Feb 2, 2020 Feb 7, 2020

1.2 Determining the problem of the

company to study

4 days Feb 25, 2020 Feb 29, 2020

2 Phase B : Collecting and

analysing data, company

documents related to the topic

20 days Mar 2, 2020 Mar 22, 2020

2.1 Collecting relevant documents

and documents

2 days Mar 2, 2020 Mar 4, 2020

2.2 Carry out a survey to find out the

recruitment situation of the

company

3 days Mar 4, 2020 Mar 7, 2020

2.3 Developing the survey plan 2 days Mar 9, 2020 Mar 11, 2020

2.5 Summarizing the survey and

assessing the situation through

the collected data

5 days Mar 18, 2020 Mar 22, 2020

2 days Mar 23, 2020 Mar 25, 2020

3.2 Evaluate the results of a

selection

2 days Mar 25, 2020 Mar 27, 2020

3.3 Point out weaknesses and

disadvantages of company

recruitment

4 days Mar 30, 2020 Apr 2, 2020

3.4 Find the cause that leads to

weakness and disadvantages

2 days Apr 2, 2020 Apr 4, 2020

4 Phase D: Carry out the

solutions

20 days Apr 5, 2020 Apr 25, 2020

4.1 Build the plan to follow the

process

2 days Apr 5, 2020 Apr 7, 2020

5 Phase E: Evaluate the

effectiveness of the proposed

solutions

5 days Apr 26, 2020 May 1, 2020

5.1 Summary results of solutions 1 day Apr 26, 2020 Apr 27, 2020

5.2 Evaluate results of solutions 1 day Apr 28, 2020 Apr 29, 2020

5.3 Compare with the prior to

situation

2 days Apr 30, 2020 May 1, 2020

6 Phase F: Finish the project 5 days May 6, 2020 May 10, 2020

2 Environmental research

The human resources of the Key Group Trading JSC are mostly youthforces from 18-32 years old; this is an advantage of the company BecauseLabor is too young, lack of experience or cooperation attitude in the work isinevitably low Also, the staffs are always rich in creativity, constantly giveideas to improve the quality of service of Key Group and expand the field ofoperation of the company

The staffs working at Key Group is relatively diverse, suitable for eachdifferent job segment The employees have a Master, Bachelor or intermediatedepending on the position of the company

- The Current labor structure of the Human Resources Department of Key Group Joint Stock Company.

Table 2: Structure of the HR Department in 2020 of the company

(Source: Human Resource Department of Key Group Trading JSC)

HR Manager and assistant is not the person who has long-term workexperience in the HR field, or a graduate of HR management But they all havecertain experiences about the management or training of new staff

The staffs in the department are mostly young people with a working age

of 20-26 years old In which 50% of personnel are trained in the university The

HR department has 15 personnel but mostly female, with 05 male employeesand 10 female employees

3 The actual recruitment status at Key Group trading JSC

3.1 The actual recruitment status

- Recruitment needs of the company

Table 3: The need to recruit basic positions for 3 years of the company Key

Ratio(%)

I Total number of

1 According to the nature

- The most respected position of the company is Telesales staff, a courseconsultant

- The recruitment needs of low-company teachers and instructors, taking placeonly when expanding the new facility and adding new classes This means that thecompany's teaching staff and faculty are working effectively

Actual situation of recruitment sources

- Recruitment sources

In 2018 – 2020, the company took advantage of both two sources: internalrecruitment sources and external recruitment sources But the company mainlyfocuses on external sources

Practical recruitment of manpower from external sources of the company:

Table 4: Number of applications from outside sources

at Key Group Trading Joint-stock Company

Vacancy

Recruitment needs

Number of records received

Recruitment needs

Number

of records received

Recruitment needs

Number of records received

Through the above table , we can see that:

- The number of records to be applied to the positions of the company from theexternal sources, the increasing screening rate, in which the position of staff Telesaleshas the most applications The reason is that this position does not require experienceand does not require a degree; the level should attract more candidates’ applicants thanother positions in the company The number of records received in the company'spositions also tends to increase rapidly over the years That's how the company'srecruitment positions are increasingly attracting applicants

 Internal recruitment sources of the company

- The company rarely uses the internal recruitment source, only use it withmanagement titles or when they cannot recruit

- The company announces public recruitment, a transparent internal companythrough: Direct notification, an announcement on the company group

- The company will be based on the results of the work and the achievementsthat workers achieve to proceed with the promotion in the position is empty

3.2 The actual selection status

Currently, Key Group Trading Joint Stock Company is applying thefollowing process with different vacancies in the company

 Step 1: Receive records

 Step 2: Screen through your job application

 Step 3: Interview selection

 Step 4: Verify the information gathered during the selection process

 Step 5: Making selection decisions (recruitment)

 Step 6: Evaluate after selection

Table 5: Data on the number of applications received by external sources for 3

years of the company

(Source: Human Resource Department of Key Group Trading JSC)

Through the table 5, we can see that:

- The number of satisfactory documents for the company increased rapidly in 3years This shows that information on recruiting human resources through outsiderecruitment sources of the company attracts a large number of candidates

- However, the number of unsatisfactory records has not decreased in 3 specificyears: In 2018, there were 32 records, in 2019 there were 35 records, in 2020 thenumber of unsatisfactory records was 45 records The number of applications isunsatisfactory because many recruitment notices of the company are incomplete withjob-related information, the recruitment information is very general

Table 6: Number of interviews candidates achieved in 3 years at Key Group

Trading JSC

Year

Number of candidates for the interview round

Number of candidates participating in the interview

Number did not participate in the interview

(Source: Human Resource Department of Key Group Trading JSC)

Through the above table 6, we can see that:

- The number of candidates who did not participate in the interview was mainlydue to objective reasons such as having found another job, due to busy work, etc.However, the number of candidates who did not participate in the interview was foundyear tends to decrease This shows that the work of sending invitations to interviewswith the company is increasingly effective

The following is a sample of an interview review of the teacher's position atCPTM Key Group

B.REVIEW AND EVALUATION

Guide for evaluation:

 The interviewer will evaluate the criteria based on the attached recruitmentquestionnaire of each job position

 The rating scale is as follows:

A: Good B: Pretty C: Medium D: Poor

D RESULTS AND ASSESSMENT:

(Source: Human Resource Department of Key Group Trading JSC)

Table 7: Rate of interviewees through the years 2017 – 2018 – 2019

2017

Year 2018

Year 2019

Number of candidates participating in the

Number of candidates passing the interview

- Through the above table 6, we can see that:

- The percentage of candidates passing the interview is not high

- There was no increase over the years: in 2017 it was 52.58%, but in 2018 and

2019, the trend was decreasing, respectively 48.07% and 39.74%

- When candidates pass the interview round, the Human Resources departmentwill send a job invitation letter to the candidates on the day of the interview

- After sending the invitation, the HR department will call to notify thecandidate that they have been accepted, congratulate them and ask them to check theemail and respond to the email that the company has sent

Refer to the Invitation letter form:

4 Survey

(Source: Human Resource Department of Key Group Trading JSC)

Through the above survey table, we can see that:

- The number of employees of Key Group has increased rapidly in recent years,specifically:

- In 2018, it increased by 30.95% (equivalent to 38 people) compared to 2017

- In 2019, it increased by 37% (corresponding to 74 people) compared to 2018

- The number of employees increased so rapidly because the company expandedmore facilities, so it is necessary to promptly add qualified employees to meet theneeds when taking on new tasks suitable to the development of the company

 The personnel structure of the CPTM Key Group Company is a relatively diverse division

Table 9: Human resource structure by nature of work of Key Group Joint Stock

Company for the period of 2017 - 2019

(Source: Human Resource Department of Key Group Trading JSC)

4.2 Make and conduct the survey

The survey started from March 11th to March 18th, 2020

Based on the production survey and the data we collected at the company,

we conducted a survey of 220 employees

We have created a survey on March 11th, 2020, below is the content of thesurvey:

1 What is your gender?

3 What is your education level?

A High school (20 people)

B College (22 people)

C University (133 people)