A study on improving english email writing skills for employee in tan hung phat co , ltd

Therefore, the researcher decided to choose the study “A study on improving English email writing skills for employee in Tan Hung Phat Co., Ltd”.. Suggestions for leader’s company on Pro

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

Supervisor : Nguyen Thi Bich Ngoc

Student : Hoang Thi Kim Dung

Class : K52N5

Student’number : 16D170288

Hanoi, 2020

HÀ NỘI - 2015

In modern society, English is important for business in today’s markets Manymore and more to expending their business internationally in our globalized world.The English language dominates the business sphere, and it is important that theworkforce of any multi-national business have no problem Vietnam's economicstructure has shifted toward industrialization and modernization, having a positiveinfluence on the development of related economic sectors and create jobs foremployees in different regions and areas throughout country The deeper andcomprehensive integration of the country's economy into the global economy hasbrought Vietnam tremendous opportunities

Over hundreds of years of development and integration, English has become apopular language and it is internationally recognized, used as a common language.Currently, if graduates want to have a well-paid job, they have to learn English

In order to complete graduation paper, the researcher had a chance to intern inTan Hung Phat Company Limited, where researcher found the current situation ofusing email writing as well as errors of employees Therefore, the researcher decided

to choose the study “A study on improving English email writing skills for employee in

Tan Hung Phat Co., Ltd” The study adopted purposive and quota sampling methods,

where questionnaires were used to collect data The total number of respondents wasrespondents who worked at departments which usually use English at the company.During my research, with the help of my teacher Mrs Nguyen Thi Bich Ngoc, Ihave got more knowledge about English writing email skill as well as how to workwith a thesis However, because of the limited time and knowledge, the graduationpaper cannot avoid mistakes I look forward to receiving comments and suggestionsfrom the lectures to make the graduation paper perfect

In addition, I am grateful to say thank you to all the teachers at English Faculty

of Thuongmai University for teaching and providing me a lot of advices, usefulinformation to complete this study

Moreover, I owe sincere and earnest thankfulness to all the employees at TanHung Phat Co., Ltd who participated in this study and helped by responding thequestionnaires

Last but not least, I would like to acknowledge my thanks to all the authors of thebooks, magazines, and other materials listed in the reference part for their ideas Iwould like to express my deepest gratitude to my family and all my dear friends whoalways give me their continuous love, support and encouragement throughout mystudy and this research

Thanks for all!

Hanoi, March 25, 2020 Student

Hoang Thi Kim Dung

TABLE OF CONTENTS

ABSTRACT 1

ACKNOWLEDGEMENTS 2

TABLE OF CONTENTS 3

LIST OF TABLES AND CHARTS 5

LIST OF ABBREVIATIONS 6

CHAPER I: OVERVIEW OF THE STUDY 1

1.1 Rationale 1

1.2 Previous studies 2

1.3 Aim of the study 3

1.4 Research subjects 3

1.5 Scope of the study 3

1.6 Research methodology 4

1.7 Organization of the study 5

CHAPTER II: LITERATURE REVIEW 6

2.1 Overview of writing skill 6

2.1.1 The definition of writing skill 6

2.1.2 The classification of writing skill 7

2.1.3 Aspects of writing skill 8

2.2 Overview of email writing 9

2.1.1 Process and format of email writing 9

2.2.2 Errors in writing an email 10

2.2.3 Effective email writing 11

2.3 Suggestions on improving English email writing skill 12

2.3.1 Suggestions for leader’s company on Professional training courses at workplace to improve lexical and stylistic errors for employees 12

2.3.2 Suggestions for employees on improving English email writing skill 13

CHAPTER III: RESEARCH FINDINGS 15

3.1 Participants of the study 15

3.2 Data collection instruments 15

3.2.1 The survey questionnaire 15

3.2.2 The interview 16

3.3 Data analysis 16

3.3.1 General background information of the respondents 16

3.3.2 Some problems in email writing of employees at Tan Hung Phat Co., Ltd 20

3.3.3 Some solutions and suggestions on English email writing skills for employees at Tan Hung Phat Co., Ltd 23

CHAPTER IV: RECOMMENDATIONS AND SUGGESTIONS 28

4.1 Limitation of the study 28

4.2 Suggestion for further studies 28

4.3 Recommendations and suggestions for employees at Tan Hung Phat Company Limited 29

4.3.1 Suggestion for employees 29

4.3.3 Suggestion for leader’s company 32

CONCLUSION 33

REFERENCES vii

PPENDIX viii

LIST OF TABLES AND CHARTS

3 Table 3.2 Illustrates the respondents’ frequency of writing email 18

4 Chart 3.2 The number of emails written every day at workplace 18

5 Table 3.3 Some purposes for using email writing of employees at

workplace

19

6 Chart 3.3 The habit of checking grammatical and lexical after writing 20

7 Chart 3.4 Popular grammatical problems in English email writing 21

8 Table 3.4 Frequency of lexical problems in English email writing 22

9 Table 3.5 Some solutions help employees improve in email writing 23

10 Table 3.6 Solutions of improving business English email writing 24

11 Chart 3.5 Suggestions for effective ways to improve business English

email written

26

LIST OF ABBREVIATIONS

No

.

2 Tan Hung Phat Company Co.,Ltd Tan Hung Phat Company Limited

CHAPER I: OVERVIEW OF THE STUDY

English is used in majority of countries in the world as a second language Inmany countries, children are taught and encouraged to learn in the education field InVietnam, English is adopted as the most important subject in many school Moreover,

in the recent years, Vietnam becomes more and more attract investors from foreigncountries in the economy as well as Tourist field Therefore, English becomeimportant tool for business to create a good relationship with foreign partners

Any big company will hire their professional staff after getting to know whetherthe people they are hiring are good at English or not Companies who want to function

at an international level only consider their staff well educated if they are good Englishspeakers, writers and readers

Being an international company, Tan Hung Phat Company Limited require highlevel of English, especially speaking and writing skills Of the skills, many employeesconsider writing the most difficult because it is not only specialized knowledge butalso professional use of grammar and lexis to write business correspondence In TanHung Phat Co., Ltd, employees at Exporting and Importing and Sale Departmentusually respond email and deal with problems to foreign partner Therefore, writingskill play an important role Written language requires formal, lexis correct spellingand grammatical structures as well as organized sentences ideas Good writing skillallows you to communicate your message with clarity

To negotiate and deal with foreign partners, good writing skill of businesscorrespondence is every significant, which contribute to the development of Tan HungPhat Co., Ltd In spite of the importance, it has not really been take care of and givenpriority to improve skill of writing business correspondence Most employees havemany difficulties in writing Email because lack of knowledge about English email

writing as grammar and using word properly This leads a problem is responding email

to partner slowly or customers must wait a long time This is an urgent matter thatneeds to be solved to overcome difficulties as well as improve writing skill to writebusiness correspondence more effectively

Therefore, I choose the topic “A study on improving English email writing

skills for employee in Tan Hung Phat Company Limited.” to research The aim of

the paper is to focus on Writing Email and object is employee at Tan Hung Phat Co.,Ltd (especiallyt four of Department at company such as Sale and Marketing, Logistic,Export- Import and Accounting) I hope that through the study will be a usefulreference helping improve writing skill for not only all employees but also all studentswho interested in the job related to commercial documents

1.2 Previous studies

To complete a good graduation paper, while making this thesis I have consulted

it and selected some good ideas from studying:

A study: “Business writing skill” (By students of Charle Sturt University, 2008)reviews particular style and standard of some common correspondence type such asemail, report, memos, mentions requirements and skills necessary for formalbusiness writing Besides, the authors also instruct the readers how to improve each ofthe type and give them quick writing tips in order to create a professional document.The study by Aliya Aimoldina, Sholpan Zharkynbekova and Damira Akynova(Philology Department, L.N.Guimilyov Eurasian National University, Kazakhstan),which examines into Pragmatic Failures, is also fairly interesting to discuss here Inthis study, the trio has identified a number of reasons for pragmatic failures in

communication through “A mixture of different genres in one text with a combination

of several communicative purposes, a lack of language skill of the authors written in English written, etc” According to Aminoldina and his partners, being aware of

communication breakdowns are “especially crucial in communication since improperinterpretation of business messages may lead to failure of business information, waste

of financial assets, or the legal responsibility

The identification of the most frequent failures arising during the conduction ofwriting letters by business professional is extremely essential Improvement in

“Business and Report Writing Skill”, it is asserted that “Many in the workforce todaystruggle with the basics of writing including grammar, spelling and punctuation Thestyle and skills required for formal business writing are best developed by practice andexperience, but with the right tools and know- how it is not hard to improve” (CharlesSturt University,2008)

To sum up, there are some previous studies on errors and improving of writingbusiness documents All the studies show that different aspects of the problem give thereader a more multidimensional view and to recognize the importance of improvingwriting skill for us in general and for employees at Tan Hung Phat Co., Ltd inparticular In this part of the study, some previous studies related to this study will bereviewed to identify English wring email errors and proposed some solutions toimprove English writing skills for Tan Hung Phat Co., Ltd

1.3 Aim of the study

The main purpose of the study focused on two issues:

 The first one is to figure out the common errors in English Writing made byemployees at Tan Hung Phat Co., Ltd

 The second is to have awareness of grammatical problems as well as usingword errors and give suggestion to deal with it for staff

1.4 Research subjects

It can be easily extracted from topic that errors and solutions are primary subjects

of the study With hope to entrance the importance of these subjects, a short termproject will carry out to seek for errors that are commonly made in writing byemployee at Tan Hung Phat Co., Ltd As the main problems are found, it is vital thatnext step to be taken so as to make positive changes in relation to English emailwriting skills of the employee Finally, solutions and suggestions to improve writingskill of the employee as well as develop the appropriate methods for all employees atTan Hung Phat Co., Ltd

1.5 Scope of the study

First, the study was conducted on 30 employees of Tan Hung Phat Co., Ltd.Second, a couple of weeks doing internship in Tan Hung Phat Co., Ltd has given

me insight into the organization and working style of the company It is found thecompany has established relationship with various international partner Therefore,

writing skill is especially important with employees in company in general and four ofDepartment staff in particular I hope to be able to propose effective solutions ofwriting email and help these employees in this department increase their workproductivity.

Third, understanding the key role of English writing skill as well limitation oftime This study concentrates on common errors made by employees when emailwriting and find out solutions to improve English writing skills for all employees

1.6 Research methodology.

With the purpose of the study to help the Tan Hung Phat Co., Ltd employees findout their common errors in writing business correspondence, the causes of these errorsand to improve it through problem and errors, the methods:

Data collection instruments: the main instruments used in the study to collect

data were questionnaire, interview questions

Questionnaire: the questionnaire is considered as common instrument to collect

data in research It aims at finding out staff’ view of errors, their solutions to improve

in English writing email skill The questionnaire helps us look for necessaryinformation and main problem relating to the research subject

The questionnaire of the study is described as below:

 An exclusive list of questions was created on google forms and then was sent

to the employees by email to collect information about “what are the common types oferrors and solutions to improve email writing skill given by employeesb at Tan HungPhat Co., Ltd

Interview: It aims at finding out problems of staffs in writing skill, their view of

errors, their difficulties in English writing email The research closely and regularlyinstructs what the members need to discuss, avoid being away from the topic, themethod eliminates unnecessary information and save time

Procedures

Step 1: Determining and preparing the content of designing questions

Step 2: Starting survey by asking manager of the company and employees inExport – Import Department listed questions and determine the solutions they adoptwhen using English wring email skill

Step 3: Collecting errors and solutions from their answers and then explanationcause and evaluation of errors.

Step 4: Giving reliable figures with charts and conclusion from the calculatedresults

1.7 Organization of the study

The graduation paper includes 4 parts as following:

Chapter 1: Overview of the study

The introduction of the study including: rationale, aim of the study, scope of thestudy, method of the study and organization of the study

Chapter 2: Literature of the study

Theoretical background supplies the readers with the theoretical backgroundincluding the theory of academic writing, business correspondence, errors andtechniques

Chapter 3: Research findings

The current situation of using business correspondence as well as the commonskill used, problems, errors and causes of these frequently – made errors of theemployee in Tan Hung Phat Co., Ltd Besides, the main part of research findings isproposing effective solutions as well as techniques to improve the skills

Chapter 4: Recommendation and suggestions for further studies

CHAPTER II: LITERATURE REVIEW

The purpose of this chapter is to give information about overview of writing, overview of email writing and errors in email writing, then suggest some essential solutions to improve English email writing skill The background knowledge will help readers understand more errors of email writing and suggestions for leader’s company and employees to improve it in English.

2.1 Overview of writing skill

2.1.1 The definition of writing skill.

There are many definition of writing according to experts:

According to White (1986), writing is process of expressing the ideas,information, knowledge or experience and understand the writing to acquire theknowledge or some information to share and learn

Nunan (2003) states that writing is an intellectual activity off finding the idea andthinking about the way to express and arrange them into a statement and paragraphthat is clear to be understand by the people It includes that the writers and demanded

to show the thoughts and organize them into a good composition In addition, writingpresents the writer’s concept in understanding an issue which is show to the public Itrequires the integrations of idea systematically written

Writing is considered as an active creation of text involves on the one handlower-order transcription skills such as handwriting, punctuation and spelling and onthe other hand, higher- order, self- regulated thinking processes such as planning,sequencing and expressing the content (Berninger 2002) It requires the writer toexpress the content of writing to be understood by the readers

According to white and Arndt (1991) in Hammad, writing is a thinking processwhich demands intellectual effort, and it involves generating idea, planning, goalsetting, monitor evaluating what is going to be written, and using language forexpressing exact meanings It means that writing consist of some stages that should bedone by the writer in conveying the message of writing

Based on the explanations, it can be concluded that writing is an effort to expressthe writer’s thinking feeling, or ideas in written form by considering writing aspectsand writing stages to be clear understood by readers

2.1.2 The classification of writing skill.

Robin Jeffrey (2017) stated that: “There are four main types of writingexpository, descriptive, persuasive and narrative Each of these writing styles is usedfor a specific purpose A single text may include more than on writing style”

Expository writing is one of the most common types of writing When an author

writes in an expository style, all they are trying to do is explain a concept, impartinginformation from themselves to a wider audience Expository writing does not includethe author’s opinions but focuses on accepted facts about a topic, including statistics orother evidence

Descriptive writing is often found in fiction, through it can make an appearance

in nonfiction When an author writes in a descriptive style, they are painting a picture

in words of a person, place or thing for their audience The author might employmetaphor or other literary device in order to describe the author’s impressions via theirfive senses (What they hear, see, smell, state or touch) But the author cannot try toconvince the audience of anything or explain the senses For examples of descriptivewriting are poetry, journal, diary writing, description of nature

Persuasive writing is main style of writing you use in academic papers when the

author writes in a persuasive style, they are trying to convince the audience of aposition or belief Persuasive writing contains the author’s opinion and biases as well

as justifications and reasons given by the author as evidence of the correctness of theirposition Example of persuasive writing is cover letter, review of items, letter ofcomplaint advertisement and letter of recommendation

Narrative writing is used in almost every longer piece of writing, whether fiction

or nonfiction When an author writes in narrative style, they are not just trying toimpact information, they are trying to construct and communicate a story, completewith characters, conflict and settings Example of narrative writing is oval histories,novels, poetry, short stories

This study researches more on persuasive writing with examples of businesscorrespondence- email In the information age, email has become the dominant ofform communication Being able to write a polished, professional email is now criticalskill both in college and the workplace Good writing skill can give a greater sense ofprofessionalism Professionalism should be reflected in form of outgoing

communication, including business cards, brochures and an email signature Individualwho have a writing email skill, may be more likely to maintain good relationships withtheir business partners and clients than those who reply solely on their own eyes.

2.1.3 Aspects of writing skill.

Writing consisted of several elements such as contents, organization, vocabulary,language use, and the mechanics as well (Jacobs, 1981 as cited in Weigle, 2002:116).Each element of writing has the qualification, and it will be explained in the nextdiscussion

The explanation of each element in writing is as follows:

a Content

The meaning of content is about the material existed in the composition such astopic, explanations, discussion, and the core of the main topic discussed That kind ofthing should be considered well for gaining a good writing result

d Language use

Language use is all about the construction, structure as well as the components ofthe language applied in the written text such as grammar and the complexity of thesentence

e Mechanic

Mechanic deals with the punctuation, spelling, capitalization as well as the type

of handwriting whether it is clear and illegible or not It is important to arrange thewriting result Mastering the role how to write using true mechanic will make thesentence be readable and appropriate with meaning

2.2 Overview of email writing.

Email is one of the dominant ways to communicate to both internal and externalorganizations nowadays since its inexpensive, quick, effective and worldwide.Nutpoung (2013), stated that email has become an important internationalcommunication channel which lots of people use for different purposes

2.1.1 Process and format of email writing

Process of email writing

Pathomchchaiwat (2015) stated that emails have been common fixtures inbusiness for many years and also have been developed for use in organizationalcommunication and also referred to the idea that emails are a handy medium forsending memos and notices and forwarding information received electronically toothers

Standard and guidelines are essential for users who need to use emails regularly

to avoid misunderstanding and ineffectiveness in business email writing Theimportant part regarding writing effective email is spending time on a systematic plan

of writing email A well- organized writing process could make the best message inemails Gulffey & Du- Babcock (2010) explained three processes of writing in order towrite email systematically and effectively

The first step is pre- writing; the process is to analyze, anticipate, and adapt

tasks Pre – writing is anything you do before you write a draft of your document Itincludes thinking, taking notes, talking to others, brainstorming, outlining, andgathering information Although pre- writing is the first activity you engage in,generating ideas is an activity that occurs throughout the writing process Duringprewriting a writer will choose a manageable topic, identify a purpose and audience,draft a sentence that expresses the main idea of piece, gather information about thetopic, and begin to organize the information

The second step of the writing process involves drafting During drafting, the

writer puts his ideas into complete thoughts, such as sentences and paragraphs Theprocess of drafting a piece of writing begins with an analysis of the prewriting, theauthor must use his pre-writing notes to determine a focus for the piece This mayinvolve narrowing the focus of the topic and perhaps identifying a purpose for thepiece

The last step is revising, editing, and proofread the message Writers should

revise to improve the content, organization, and evaluation of email before sending it

to receivers Writer edited and proofread the message so that the message is error-free

Format of email writing.

Gulffey & Du- Babcock (2010, p.111) suggested developing plan for organized emails as follows:

well-Subject line: Summarize email contents

Opening: State the main idea

Body: Provide background data and explain the main idea

Closing: Request, summarize the message, or present a closing thought

A writing plan helps organizing of email messages When writing a subject line itmust be a concise message but meaningful Most emails should reveal the main ideaimmediately to readers Besides, the body line must explain purpose of emails clearly.Finally, the end of emails should include action information, a summarizing statement,

or a closing thought for readers

2.2.2 Errors in writing an email

Santithawornying (2014) mentioned that the employees who work at a ThaiJapanese leasing company had problems with communication with Japanese staffrelated to writing email The problems with communication were the inability to writeemail with correct grammar and the inability to use a variety of words withoutconsulting a dictionary They also encountered problems in choosing appropriatewords in writing and using grammar in English writing

Grammatical errors

Grammatical errors occur when the rules of grammar are infringed (Olsson,

1972, p.7) Grammatical errors include incorrect tences, subject-verb agreement errors,and pronoun errors errors that occur in the process of writing including misspelling,punctuation, and capitalization are mechanical errors (Means,2001, p.128) Both types

of error can cause negative perceptions in written business communication (Ober,

2009, p.120)

Srisitanon (2009) reported that the major problem in using English was theinability to use correct grammar Even though the majority of employees had

cooperated with foreigners for many years, it was hard to transmit opinions or ideaswith correct grammar.

Davis, McCormick and Hemphill (2000) found that the problems in writing skillwere grammar, sentence construction, etc Sender should consider the English level ofthe receivers to avoid errors Grammar is an important problem because Englishgrammar is very different from Thai while it is easier than some other languages

Lexical errors

Srisitanon (2009) reported that problems in writing email were technical terms,slang, and idiomatic expressions In addition, it was very difficult to select appropriatewords to use for communication

Tanvibulya (2014) reported that the employees at Electronics Sources Co Ltdhad many problems using sentences structure and presenting data and content Inaddition, they had problems using technical terms, choosing appropriate words andputting words in correct order in sentences Using vocabulary was also one of theirproblems

Stylistic errors

Pathomchaiwat (2014) reported that Thai staff at Unicord Pubic Co., Ltd hadproficiency in writing business email Nevertheless, they had problems in using someappropriate sentences, which includes the use of outdated expressions and fillers, aswell as a lack of conciseness

Sangthong (2012) studied Thai’ workers’ opinions on outdated and modernEnglish business e-mail writing styles in an international organization The researcheraimed to

study the business e-mail that are commonly used The results showed that mostThat workers know about outed and modern English business e-mail writing style

2.2.3 Effective email writing

Hassett (2003) stated that electronic mail, or e-mail, is appropriate for short,rapid communications It is not effective for conveying large amounts of information

or complex information Because e-mail is quick and easy, it is sometimes mistakenlyconsidered informal Corresponding with friends, informality is acceptable, but inother, circumstances- e-mail should be formal and professional

There are general suggestions and considerations for professional e-mailcorrespondence advised by Hassett (2003, p.9)

• A avoid informality and jargon

• Keep email messages brief and to the point

• Avoid provoking misunderstanding or anger by being too abrupt

• Organize messages and communicate clearly and concisely

• Use proper English, grammar, and spelling; proofread before sending

• Read received emails carefully before responding

Similarly, Gulffey & Du- Babcock (2010), they have suggested techniques ofwriting emails effectively and properly in order to achieve business quality businessemail writing such as writing concise sentences to save time for readers withmeaningful and concrete words and avoiding using jargon or special terminology,technical terms and out dated expression Moreover, emails should be written directlyand efficiently and be easier to read and comprehend Sentences should be deletedunnecessary introductory words or long lead - in sentences, or sentences and needlessadverbs to make email sounds credible and businesslike

2.3 Suggestions on improving English email writing skill.

2.3.1 Suggestions for leader’s company on Professional training courses at workplace to improve lexical and stylistic errors for employees.

Burgess, Jackson, and Edwards, (2005) found that email training significantly

reduces problems The research involved contacting all email users within the

organization in both the UK and Ireland The research aimed to examine how email isused in a large organization and focused on the defects associated with email Theresults showed these defects affect some groups of employees more than others Thestudy also investigated the effectiveness of email training in terms of reducing thedefects with email use The results showed that some of these defects are related andthat training can improve the ability to write emails

2.3.1.1 Training course about improving grammartical errors to choose proper

sentences

Pathomchaiwat (2014) studied the proficiency of Thai staff at Unicord PublicCo., Ltd with regard to writing English business emails The participants in the study

in the study was proficient in writing English business emails However, some still

tend to use some inappropriate sentences in their emails For this reason, the company

should provide a training course focusing on how to write proper sentences when writing business emails to improve their employees’ writing skills.

Pathomchaiwat (2015), studied to explore and find the ưay to help improve theThai staff in the marketing department to write more effective English business emails.The results of the study revealted that staff in this study are proficient in writingbusiness emails However, there are some mistakes in using adverbs, outdatedexpression, and long lead-ins in sentences The suggestion of his study is the companyshould provide training course focusing on how to write proper sentences whenwriting business email

2.3.1.2 Training course about improving stylistic errors in email writing.

Sangthong (2012) studied Thai workers’ opinions on outdated and modernEnglish business e-mail writing styles in an international organization The researcheraimed to study the business e-mails that are commonly used The results showed thatmost Thai workers know about outdated and modern English business e-mail writing

styles However, they still choose the outdated style instead of the modern style For

this reason, the researcher suggested that the company should arrange an English class focusing on improving their business e-mail writing.

2.3.2 Suggestions for employees on improving English email writing skill.

2.3.2.1 Regular writing tests and checking email writing to avoid grammartical

errors

Siripraparat (2011) studied the use of business English emails among Thaiworkers in international organizations The researcher aimed to explore Thaiemployees’ opinions on writing English business emails and to discover how toimprove the effectiveness of Thai employees’ writing of business English emails Theresults showed that the employees could not control the time that the recipients take toread email messages, a lack of verbal cues in email can cause misunderstandings, andThai employees had difficulty to receive immediate feedback from recipients by email.The findings also indicated that training on email usage can improve the effectiveness

of the employees’ English business emails The suggestion was to revise emails before

sending them To avoid errors of spelling and grammar, the employees can use spelling and grammar checker programs.

2.3.2.2 Practical email writing to improve grammar and vocabulary.

Decharothanawirun (2016) studied the problems in business English writing skill

of Thai employees at the Thai Classic Charis Company and found that Thai employeeshad a high level of problem in using correct grammar, using a wide range of

vocabulary and using appropriate words respectively The employees suggested that

the ways to improve English writing skill are practice themselves and company provided in – house training on English writing.

The study of Tanaviboonlaya (2015) showed the greatest problems of employees

in head office at Electric Source Co., Ltd are writing English skill The high level ofproblems is in using correct grammar, sentence and structure and presenting ideas andcontent and presenting ideas and content Moreover, it was difficult to chooseappropriate tone, style and format Beside, using technical term and appropriate word

in correct order in sentences are also problem for the employee in writing The

employees would like to improve their effective communication in the work place, namely by in – house training from the company and improving their writing by practicing themselves.

Berger (1993) reported that good writers should write 12 hours a day, and then

they may be able to write this way year after year Most people cannot write for a long

time unless there is some emergency It is better to try writing as a simple routine in

daily life rather than be forced to write hour after hour.

Conclusion: Employee’s weak ability in using business English emails includes

– problems such as grammatical errors which affect to the quality of writing (Santos,1998) Some employees who need to use business English email everyday still lackknowledge and ability in writing business English emails Working every day withemail writing, employees could face many errors which cause both internal andexternal communication problems In this study, we will focus on improvingemployee’s written email at Tan Hung Phat Co., Ltd, as well as understanding thetools that can help them become an effective English writing email In next chapter,readers will have a specific look about some problems which employees at Tan HungPhat Co., Ltd have difficulty in English writing email and some their opinion toimprove writing skill

CHAPTER III: RESEARCH FINDINGS

This chapter deals with the collected data and analyzes statistics implemented on the responses to the survey questionnaires as well as the interview questions about improving English email writing skills of employees at Tan Hung Phat Co., Ltd.

With the support of Microsoft Office Excel 2016, the data is presented in the form of tables and charts, which will help to show the results and answer the research questions The findings of the research are presented as followed:

3.1 Participants of the study.

The purpose of this study was to find ways to improve English email writingskills of employees at Tan Hung Phat Co., Ltd The population was the employees atTHP Co., Ltd The purposive sampling method was used to conduct the survey

The respondents of the study were 30 employees from four main departments:Sales and Marketing, Logistics, Export - Import and Accounting Employees in thesefour departments use writing skills more often than others, therefore, they were chosen

as the respondents They use English email writing to communicate with internal andexternal workplaces

3.2 Data collection instruments.

To fulfill the above aims, the study was carried out with quantitative andquantitative methods of data collection The instruments used in this study were: aquestionnaire, an interview These instruments are described in detail below:

3.2.1 The survey questionnaire.

A questionnaire was used to as a research tool of this study The questionnaire isdesigned to survey ways to improve English email writing skills The questionnaire iscontained both closed-ended questions and open-ended questions The surveyquestionnaire consists of 11 questions and divides to three parts as follows:

This first part was designed for collecting general information of employees.Question in part 2 aim at finding out the reality of the employee’ email writing atworkplace such as the common errors in English email writing which the employeesoften have difficult Part 3 mainly seeks for the solutions and suggestions that theemployee need to improve email writing skills