The main goals of this chapter are to: Understand operations and supply chain processes and why it is important to study them, contrast the differences between services and goods producing processes, define efficient and effective operations, identify operations and supply chain management career opportunities, learn how the field has developed over time.
Trang 1Operations and Supply Chain Management
Chapter 01
Trang 2Learning Objectives
1. Understand operations and supply chain
processes and why it is important to study
them.
2. Contrast the differences between services
and goods producing processes.
3. Define efficient and effective operations.
4. Identify operations and supply chain
management career opportunities.
Trang 3Strategy, Processes, and
Analytics
Operations and supply chain management
involves
Product design
Purchasing
Manufacturing
Service operations
Logistics
Distribution
Success depends upon
Strategy
Processes to deliver products and services
Analytics to support the decisions needed to manage the firm
Trang 4What is Operations and Supply
Chain Management?
The design, operation, and improvement of
the systems that create and delivery the firm’s primary products and services
Operations and Supply Chain Management
(OSCM) is
A functional field of business
Concerned with the management of the entire
production/delivery system
Trang 5Operations and Supply Chain
Processes
Trang 6OS CM: The Core -
Organization
Trang 7Process Activities
Planning –processes needed to operate an
existing supply chain
Sourcing – selection of suppliers that will deliver the goods and services needed to create the
firm’s product
Making – producing the major product or service
Delivering – logistics processes such as selecting carriers, coordinating the movement of goods and information, and collecting payments from
customers
Returning – receiving worn-out, excess, and/or
defective products back from customers
Trang 8Goods versus Services
Trang 9Efficiency, Effectiveness, and
Value
Trang 10Evaluating Efficiency
Comparison of firms is important to investors
From an operations and supply chain perspective, the relative cost of providing a good or service is closely related to earnings growth
Management efficiency ratios
Labor productivity
Net income per employee
Revenue (or sales) per employee
Asset productivity
Receivables turnover ratio
Inventory turnover
Trang 11Careers in Operations and Supply Chain Management
Trang 12Historical Development of Operations and Supply Chain Management
Late 1970’s
Early 1980’s Mid 1980’s
Early 1990’s
Mid 1990’s
Late 1990’s
Early
Manufacturing strategy developed
J ust-in-time (J IT) production pioneered by the J apanese
Service quality and productivity Total Quality Management
(TQM) and Quality
Certification programs
Business Process Reengineering (BPR)
Electronic commerce
Service Science
Supply Chain Management (SCM)
Six-Sigma Quality