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Ứng dụng công nghệ 4.0 trong xúc tiến trực tuyến và ảnh hưởng của nó lên nhận thức về điểm đến và trung thành của du khách

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Nghiên cứu này đề xuất một số mô hình cấu trúc của mối quan hệ giữa xúc tiến trực tuyến, nhận thức về điểm đến, sự hài lòng của khách du lịch và lòng trung thành với điểm đến.

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APPLICATION OF 4.0 TECHNOLOGY IN ONLINE PROMOTION AND ITS IMPACT

ON VISITORS’S PERCEPTIONS AND DESTINATION LOYALTY

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Abtract

All socio-economic activities has been changed thanks to Today’s technology 4.0

Internet is accordingly accepted as an important factor for success in tourism

pro-motion as well as travel destination marketing.The main purpose of this study is to

investigate the impact of online promotion on visitors’ perceptions of destination and

their loyalty in the tourism industry.This study proposes a structural model of the

mutual relationship between online promotion (OP), destination awareness (DA),

tourists’ satisfaction (TS) and theirdestination loyalty (DL).Random surveys are

conducted with international travelers at Vietnam’s international airports.

At the very first, this study makes Exploratory Factor Analysis (EFA) to validate

the structure and Confirmatory Factor Analysis (CFA) via AMOS usage to examine

the significance of the models in testing proposed theories.It is allso indicated that

online promotion can improve loyalty to the destination.Finally, the scholarly

con-tribution, the practical significance of research to the tourism marketinghumans, and

its limitations are also discussed in this study.

Key words: 4.0 technology, Online Promotion,destination awareness (DA), tourists’

satisfaction (TS), destination loyalty (DL), Vietnam Tourism

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KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

Số 1 (2018)

34

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KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

35

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Trang 4

KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

Số 1 (2018)

36

Tạp chí

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KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

37

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KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

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Số 1 (2018)

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39

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Abtract

It is high time for Petrol Vietnam Group to check and supplement development strat-egies including ideas, direction, and development goals in the accordance with the dramatical change in the petrol section This is also a period that needs to stress

on the petro-operation effectiveness and advance the operation capacity of the whole system Doing well all of these is the determining factor for Vietnam petrol section to maintain its dominant role and for Vietnam petrol industry to develop sustainably in the context of international integration.

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KHOA HỌC VÀ CÔNG NGHỆ ĐÔNG ĐÔ

Số (2018)

34

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