internship report company apax english joint stock company apax leaders

TABLES OF CONTENTACKNOWLEDGEMENT...1 TABLES OF CONTENT...2 LIST OF STATISTICS: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS...3 OPENING...3 PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STO

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

Hanoi, 2020

First of all, I would like to express my grateful to all the teachers at ThuongMai University who helped and provided me with instructions to be able tocomplete this internship report

During my internship at Apax, I received a lot of advice from departments andcolleagues, especially from the department manager - Mr Nguyen Cong Luan.Although they were very busy with their work, my colleagues still support to help

me in the right direction and get the best internship experience during training.This internship was really one of my most valuable experiences This is thefirst time I have the opportunity to work in a professional and dynamic environmentwith great people

This experience also made me understand the professional job very differentfrom the experience when we study at school This is really one of the memorablemilestones in my career, I will try my best as well as take advantage of theknowledge I have learned to improve myself further in the future

TABLES OF CONTENT

ACKNOWLEDGEMENT 1

TABLES OF CONTENT 2

LIST OF STATISTICS: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS 3

OPENING 3

PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS 4

1.1.1 Introduction 4

1.1.2 The process of formation and development 4

1.1.3 Field of operation course 4

1.1.4.Organizing structure 4

1.1.5 Function - Missions - Achievements 5

1.2 An overview of the department of internship – Office Department 5

PART 2: THE INTERNSHIP PROCESS AT Apax Leaders 7

2.1.1 Introduct and Intruct the product for children and their parent 8

2.1.2 Bridge between student and foreign teachers 8

2.1.3 Translate feedback of foreign teachers to children’s parent 8

2.2 Difficulties and experienced lessons 9

2.2.1 Difficulties 9

2.2.2 Experienced lessons 10

PART 3: THE USAGE OF ENGLISH IN APAX LEADERS 12

3.1 Current situation of the use of English in Apax Leaders 12

3.2 Solution proposal 12

PART 4: GRADUATE THESIS PROPOSAL 14

4.1 Proposal topics 14

4.2 Analyzing each topic 14

CONCLUSION 15

LIST OF STATISTICS: APAX ENGLISH JOINT STOCK

COMPANY_APAX LEADERS

OPENING

Nowadays, we are in the era of technology, with lots of improvements andchanges The world is getting more modern, technology is growing, becoming anintegral part of our lives Moreover smartphone devices are outstanding amongthem with a huge role in modern life today

In recent years, we have shown the world that Vietnam is not only rich innatural resources but also one of the extremely potential markets for technologydevelopment For that reason, Apax Leaders was born with the purpose ofproviding the new technological education for Vietnamese students in ages of 4 to

18 years-old, meeting the needs 1 more modern experience and also a better life

is one of the bridges that has been contributing to the development of theeconomy The company has been operating for nearly 10 years - established in

2011 Up to now, Apax Leaders has invested heavily in equipment Smart Tv andmodern facilities for student studying as well as possible The company is currentlythe first english center to have high technology classroom

With 1 month of internship at the company, I had time to experience and learn,cultivate more knowledge and skills to be able to adapt to the workplace environment,here is a report on the the work that I have done at the company recently

Internship report is divided into 4 main parts:

Part 1: Company overview - APAX ENGLISH JOINT STOCKCOMPANY_APAX LEADERS

Part 2: Internship process at Apax Leaders company

Part 3: The usage of English in Apax Leaders company

Part 4: Proposed graduation thesis

Because of the limited practice time, combined with the many shortcomings ofthe skills, the report certainly has some mistakes I hope to receive comments fromthe teachers to complete this report In the process of writing this report, I wouldlike to thank the staff in the Marketing Department for supporting me to be able tocomplete this report

PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK

COMPANY_APAX LEADERS.

1.1.1 Introduction

Company Name (in Vietnamese):

English Commercial Name: APAX ENGLISH JOINT STOCK

In 2015, Apax English was established as a children's English brand from the cooperation between Chungdahm Learning Group and Egame Online Educational Game Joint Stock Company With an educational philosophy based on language development and creativity in children, Apax English helps students gradually buildindependent thinking and the ability to use English fluently to become real leaders consumption in the future.

1.1.3 Field of operation course

- I garten ( from 4 to 6 years-old)

- April ( from 8 to 15 years-old)

1.1.5 Function - Missions - Achievements

Function

Apax Leaders not only offers international standard English training programsthat help students become able to use them as a second language, but also helps theyounger generation equip soft skills and creative thinking Each curriculum at ApaxLeaders has its own teaching method, designed for Asian students, suitable for eachage The program not only helps children perceive and perfect 4 listening - speaking

- reading - writing skills, but also maximizes their creativity and practice to fostertheir passion and future orientation

Missions

With the development of Vietnam market, Apax Leaders has 2 main tasks:The first task is to distribute users quality technology products in studyingenglish This will help VietNam innovate teaching method english that makeChildren learn english as a secord language

The next important task is to create a good environment Not only is theworking environment for employees but also a thoughtful customer careenvironment, making customers increasingly trust Apax Leaders

Achievements

After 3 years, Apax Leaders has 63 centers nationwide with tens of thousands

of students, becoming one of the leading English training systems In addition toteaching technology 4.0, Apax Leaders representative said that the secret of thebrand's success is human No matter how modern technology is, people still play animportant role More than 700 well-trained native teachers and thousands of

excellent employees, with the entrepreneurial spirit, are factors that have helpedApax Leaders go so far and fast in recent years.

1.2 An overview of the department of internship – Office Department

Office department has a total of more than 7 members The department hasbeen operating since the early days of establishing the company with Mr NguyenCong Luan as the head and Ms Le Thuy Trinh as the deputy head

Main activities of Office Department:

● Host Class Moniter (HOCM)

- Responsible for the board of directors of the company's members for themarketing department's activities Organize and inspect employees to complete thecompany's monthly, quarterly and annual plans

- Encourage employees to actively participate in social and cultural activities.Implementing well the policies of the Party, the State, the sense of organizingdiscipline, rules and regulations of the company

- Support writing letters of commerce as well as translators in meetings withforeign partners and new product launch events

● Class Monitor (CM)

- Monitor in the class including update children’s information if they areattended or absent

- Folow and improve weak leaners on extra-class focusing student’s Gammar

- Prepare for documents on midterm tests and final exams

- Report student’s progress for their parent

● Teacher & Head Teacher

- In charge of translating correspondence as well as documents related toproduct,

- Direct contact with foreign partners from South Afica, America, England

- Collect documents after completing the delivery consignment

- Welcome foreign teachers, parent and children coming and working at thecenter

- Monitor incthe classs including update children’s information and

- Teach weak leaners

- Prepare for documents on midterm tests and final exams

- Perform other assigned tasks

PART 2: THE INTERNSHIP PROCESS AT Apax Leaders

2.1 Assignments

I was an intern at the company's Office department This division coversadvertising and product introduction activities On the job there are many englishlanguage documents to handle to make student understand lesson accurately as well

as talk to parent student’s innovation during the course

With the support of the members of the company as well as the managers, Iwas assigned to translate documents including teacher’s background and teacher’scomment for customers such as parent and children In addition, I honestly play aexaminer role to pre-test new comer who want to look for a suitable English class

JOB DESCRIPTION

- Translate documents and information related to new products

- Supporting foreign teachers when coming to work at the company

- Communicate with children and check their homework through learingtechnology systerm usually

- Dicuss student’s progress and persude parent to renew fee on the next course

at the company

JOB REQUIREMENTS

- Good listening, speaking, english gammar ability in english

- Communication and translation skills are priority

- There is a high sense of responsibility, agility, care and thoughtfulness at work

- Have the desire to develop your own skills and be willing to help colleaguesdevelop together

- Have a positive attitude

- Able to work under pressure

BENEFITS

- Provided the best conditions and equipment to complete the job

- Working in friendly and professional environment

- Be enthusiastic guide and get a lot of work experience

- Trained and learned practical skills and experience about education

2.1.1 Introduct and Intruct the product for children and their parent

Apax Leaders is the company whose main products are technology products.Technology products which are highly applied and required high accuracy instudying and teaching For example, for students,they need to create owned lessoncontent by video clips with each of topics Then their parent can see how theirson’s performance is by I-Learning program

2.1.2 Bridge between student and foreign teachers

My internship relates to communicate work, so it's necessary to connect withforeign partners Foreign partners are an opportunity and a bridge to help thecompany grow Therefore, the company will need a translator team to supportforeign teachers when working in Vietnam

Currently the company is working with a lot of great partners from many otherbranches in Apax education Systerm

Along with the professional translator team, the company has made specificreception plans for foreign partners Partly to let the partners see the friendliness inthe company's about Learning English called E-learning and CTP means CreativeThinking Project

In the department, I had the opportunity to train and learn from the company'sprofessional interpreters Those lessons are really useful and I have also applied thework in practice In meetings with business partners I also had the opportunity tosupport translation for foreign partners This helped me a lot not only in translatingbut also improving my negotiation ability when the partners came to Vietnam

2.1.3 Translate feedback of foreign teachers to children’s parent

In every company, meetings play a very important role Meetings are a placefor the company to review as well as find challenges, solutions, and new directions

in the future

For that reason, it is extremely important to capture the main content of themeeting Therefore, our department always compiles the main content and recordsthe meeting minutes so that all employees in the department can grasp the contents

of the meeting, thereby working effectively I also did not have much troublerecording the meeting minutes because I was enthusiastically supported by mycolleagues

2.2 Difficulties and experienced lessons

By completing the assignments and assignments, I have learned many skillsand professional lessons Within a month of internship at the company, I tried my

best to learn new things to improve myself However, besides the benefits, there arestill difficulties that I need to overcome so that I can learn lessons from the future.

2.2.1 Difficulties

Still making many grammatical errors

In my daily work, I have to use English quite a lot, but I realize that mygrammar part is still quite weak I often make grammatical mistakes, although this

is not too influential when communicating, but it will have consequences whentranslating commercial correspondence as well as exchanging with partners.Moreover, using the correct grammar is also important because it will directly affectwhether the partner understands the main content or not This is one of the seriousproblems that I need to fix right away

● Not much practical experience on the product technological learning English

Despite translating as well as viewing a lot of documents about the product.However, in the past 1 month, the practical experience with actual product is notmuch Most of the time I spend with information about the products But I have notknown to install it on computer PC with Android sortware the actual product, this is

an extremely regrettable thing I hope next time I can experience it more directly

● It takes more time to understand more about the company's culture

The part that I practice is the Marketing department, this is one of the veryenthusiastic and dynamic departments However, because I have only been workingfor 1 month, I still need time to learn about working habits and working culture atthe company

● Not getting along with everyone

As a intern with very little experience I find it difficult to adapt to a newworking environment Information, data as well as contact and working with foreignpartners are frequent This put me under pressure for the first 2 weeks of myinternship at the company

However, during the internship I have been helped and advised a lot, so I think

in the future I will get used to this working environment

2.2.2 Experienced lessons

For any intern, acquiring and adapting to a new environment, a new workingstyle will be difficult During previous month, despite many obstacles during myinternship, I overcame and learned my lessons after graduating and going to work.One of the lessons when I practice and work at Apax Leaders is that I alwayshave to prepare before translating I need to find the product documentation andinformation carefully before writing about it This is also one of my most valuablelessons I always have to carefully check the information and comments about theproduct to avoid errors in the translation process This is one of the lessons for menot only during my internship but also in my work and life later

One of the other lessons that I feel very fortunate to have experienced is neverbeing able to decide anything on my own In any case, we're in a team together Sowhen I have any new ideas or ideas, I will share them with everyone for discussion

If the idea is good, then we will do it If something is wrong, we will fix it.Absolutely never should decide anything because it will affect the team