Lecture Business (4/e): Chapter 7 - Ferrell, Hirt, Ferrell

Chapter 7 - Organization, teamwork, and communication. This chapter include objectives: Define organizational structure and relate how organizational structures develop, describe how specialization and departmentalization help an organization achieve its goals, distinguish between groups and teams and identify the types of groups that exist in organizations, determine how organizations assign responsibility for tasks and delegate authority.

Managing for Quality and Competitiveness

© 2015 McGraw­Hill Education.

CHAPTER 6 The Nature of Management

CHAPTER 7 Organization, Teamwork and Communication

CHAPTER 8 Managing Service and Manufacturing

Operations

Learning Objectives

LO 7-1 Define organizational structure and relate how

organizational structures develop

LO 7-2 Describe how specialization and departmentalization

help an organization achieve its goals

LO 7-3 Determine how organizations assign responsibility

for tasks and delegate authority

LO 7-4 Compare and contrast some common forms of

organizational structure

LO 7-5 Distinguish between groups and teams and identify

the types of groups that exist in organizations

LO 7-6 Describe how communication occurs in

organizations

Organizational Culture

Departmentalization

Departmentalization

Delegation of Authority

Degree of Centralization

Span of Management

Ø A wide span of management exists when a manager directly

supervises a very large number of employees

Ø A narrow span of management exists when a manager directly

supervises only a few subordinates

Organizational Structure

Groups and Teams

Committees and Task Forces

Ø Typically come from across all departments and levels of

an organization

Ø Membership is usually based on expertise rather than

organizational position

Ø Occasionally, a task force may be formed from

individuals outside a company

Teams

Formal Communication

Informal Communication

communications as a sounding device

grapevine that could improve decision

making

their advantage by floating ideas, soliciting feedback, and reacting accordingly