Test bank for OB key concepts skills and best practices 4th canadian edition by kinicki

Multiple Choice Question Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory

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This chapter has 36 questions.

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Multiple Choice Questions - (18) Difficulty: Difficult - (3)

True/False Questions - (15) Difficulty: Easy - (32)

Essay Questions - (3) Difficulty: Medium - (1)

Odd Numbered - (18) Learning Objective: 01-01 Define organizational behaviour and management - (6)

Even Numbered - (18) Learning Objective: 01-02 Explain why we study OB and what benefits it can bring to the workplace - (2) Bloom's:

Conceptual - (13)

Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by differentiating between managers from the past versus those of the future - (2)

Bloom's:

Definition - (8)

Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each - (12)

Bloom's:

Knowledge - (15)

Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future - (14)

1 A field of study dedicated to better understanding and managing people at work, both individually and in groups refers to:

productivity

→ organizational behaviour theory x

management total quality management

A field of study that investigates three interdependent systems—the individual, the group, and the overall organizational context—to develop better understanding of the workplace, especially when managing people, is known as organizational behaviour

Multiple Choice Question

Bloom's: Definition Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour

and management

2 The process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically is referred to as

organizational behaviour leadership

membership teams

→ management

Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically

Bloom's: Definition Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour

and management

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3 To help the reader understand organizational behaviour, the authors use a:

story telling strategy

→ theory-research-practice strategy example strategy

research and application strategy theory and application strategy

The authors begin by presenting the underlying theoretical framework, and defining key terms The next step is to explore the latest research and then finally there is discussion and practical examples

Bloom's: Conceptual Difficulty: Medium Learning Objective: 01-01 Define organizational behaviour

and management

4 The effective manager's skill profile includes

clarification of goals and objectives technical and administrative expertise

→ clarification of goals and objectives as well as technical and administrative expertise

hoard and restrict access time, effort, and rank

The Effective Manager's Skill Profile includes 11 attributes Both clarification of goals and objectives as well as technical and administrative expertise are two of the

11 attributes

Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-02 Explain why we study OB and

what benefits it can bring to the workplace

5 Organizational Behaviour can bring to the workplace an understanding of:

the ability to understand and analyze fundamental behaviours the ability to evaluate and help other employees

the ability to identify and provide examples of best practices the ability to assist others in gaining job satisfaction

→ all the answers are correct

The benefits of organizational behaviour include the ability to analyze fundamental behaviours and promote greater understanding, which result in higher performance and the ability to successfully identify and operate within a legal, ethical, and socially responsible context

Multiple Choice Question Bloom's: Conceptual

Difficulty: Easy

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Learning Objective: 01-02 Explain why we study OB and

what benefits it can bring to the workplace

6 The primary role of past managers was

→ to be the order giver

to facilitate

to be a team member

to be a teacher and coach

to be an advocate

The primary role of past managers was to be an order giver and the role of future managers is to be a facilitator, team member, coach, and advocate

Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics

of each

7 Which response characterizes the 21st century manager?

periodic learning limited input for individual decisions

→ multidirectional communication pattern command-and-control management monocultural orientation

Communication is one aspect of the 21st century manager Periodic learning, limited input for individual decisions, command-and-control management, and monocultural orientation are characteristics of past managers

of each

8 Which of the following disciplines does organizational behaviour draw upon?

statistics anthropology sociology psychology

→ all answers are correct Organizational Behaviour draws upon all these disciplines plus economics, information technology, political science, vocational counseling, human stress

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management, psychometrics, ergonomics, decision theory, and ethics.

of each

9 Which of the following is/are significant landmarks in the evolution of understanding and managing people in the work place?

the total quality management movement

→ the human relations movement total quality management and human relations movement the managers approach to organizational behaviour theory z

The human relations movement focused on the "human" factor within the workplace Theory z does not exist Total quality management is not considered one of the three significant landmarks of OB theory development

of each

10 McGregor's modern and positive assumptions about employees being responsible and creative is called

McGregor's quality management approach Theory X

McGregor's theory of employee development McGregor's theory of manager development

→ Theory Y

McGregor formulated two sharply contrasting set of assumptions about human nature (Table 1.2) Theory X is pessimistic and negative while Theory Y is modern and positive

Bloom's: Definition Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics

of each

11 Which of the following is an outdated, Theory X assumption about people at work?

The typical employee can learn to accept and seek responsibility

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Work is a natural activity, just like play or rest.

→ Coercion or threats are necessary before employees will work

The typical member of the general population has imagination and creativity

People are capable of self-direction

Refer to Table 1.2 The table provides three outdated Theory X assumptions In addition to coercion or threats being necessary before employees will work, people preferring direction and most people disliking work are the other two outdated assumptions

of each

12 The approach using management tools and techniques in a situationally appropriate manner is referred to as

one-best way approach

→ contingency approach total quality management approach Deming approach

E-business approach

Contingency approach is one of the three significant landmark theories of OB

Contingency approach is defined as using management tools and techniques in a situationally appropriate manner; avoiding the "one best way" mentality

Bloom's: Definition Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics

of each

13 The term used to refer to running the entire business via the Internet is

E-commerce B2B commerce

→ E-business Social networking Web trading E-commerce can be confused with e-business E-commerce is buying and selling goods and services over the Internet, whereas e-business is using the Internet to

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facilitate business.

Bloom's: Definition Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future

14 The host of individual differences in people is called

contingency ethics job design

→ diversity minority

Diversity is defined as the individual differences that make people different from and similar to each other

15 Employment equity is legislation intended to remove barriers and promote equity among four groups, which does not include:

women

→ homeless people visible minorities aboriginal people persons with disabilities

Employment equity requires that steps be taken to include the groups of: (1) women, (2) visible minorities, (3) aboriginal people, and (4) persons with disabilities The exception is homeless people

16 The extension of business operations to markets around the globe refers to:

partnerships with non-traditional groups workforce diversity

employment equity

→ globalization developmental practices

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The definition of globalization is the extension of business operations to markets around the globe

17 The term ethics refers to moral issues and is concerned with

good versus bad right versus wrong individual motivation strong personal values

→ all answers are correct

Ethics is concerned with right versus wrong, good versus bad, and the many shades

of grey in deciding on issues Ethics is related to individual motivation as individuals must want to do the right thing Ethics is a personal choice based on values, moral principles, and personality characteristics

Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future

18 According to your text, contemporary organizational behaviour issue/s is/are:

workplace diversity ethics

e-business globalization

→ workplace diversity, ethics, e-business, and globalization

Workplace diversity, the ethics challenge, the Internet and e-business revolution, and globalization are all contemporary issues in OB

of each

19 Organizational behaviour investigates the individual, the group, and the organization,

to develop a better understanding of the workplace

False

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Organizational Behaviour is a field of study that investigates three interdependent systems—the individual, the group, and the overall organizational context—to develop better understanding of the workplace, especially when managing people

True / False Question

Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour and

management

20 An effective manager will encourage participation, upward communication, and suggestions

False

An effective manager will encourage participation, maintain a broad-based input for joint decisions, and be cooperative

Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each

21 With the evolution of the 21st century managers, participative leaders are replacing command and control leaders

False

With the evolution of the 21st century managers, participative leaders who are multicultural, multidirectional, open-minded, and cooperative have begun to replace managers of the past who were control leaders, monocultural, and resistant toward change

Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by differentiating between

managers from the past versus those of the future

22 Building teamwork, trust, and mutual respect are key elements for organizations who are successfully managing diversity

True

→ False Diversity management involves activities aimed at managing individual differences

to enable people to perform to their potential

True / False Question Bloom's: Knowledge

Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a

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timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each

23 The definition of e-business is buying and selling goods and services over the Internet

True

→ False E-commerce is the buying and selling goods and services over the Internet

Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future

24 The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management

False The glass ceiling is an invisible barrier that generally blocks certain workers, primarily qualified women and visible minorities, from advancing into top management positions

25 Personality is at the center of the diversity wheel because it is the most important

True

→ False Personality is at the center of the diversity wheel as it represents a stable set of characteristics that are responsible for a person's individual identity

26 With respect to diversity management, accountability practices are related to manager's responsibilities to keep track of a unit's budget

True

→ False Accountability refers to the manager's responsibility to treat diverse employees fairly

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True / False Question Bloom's: Knowledge

Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future

27 Organizational behaviour researchers investigate issues to aid managers in the workplace

False

OB researchers help to explain unanswered questions in the workplace to enable managers to work effectively

Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour and

management

28 Frederic Taylor, the father of scientific management, considered human variability a strength that positively affected organizations

True

→ False The overall goal for Taylor was to remove human variability

29 Theory Y assumes individuals are pessimistic and negative

True

→ False Theory Y assumes individuals are responsible and creative, as employees are viewed positively

30 With respect to women's ability to move into upper management, the glass ceiling is similar to a concrete ceiling

False The glass ceiling is an invisible barrier that generally blocks certain workers, primarily qualified women and visible minorities, from advancing into top

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