Therefore, with the desire to research, analyze and understand more deeply the responsibilities of social organizations in protecting the rights and interests of consumers, the author ch
Trang 1ACADEMY OF SOCIAL SCIENCES OF VIETNAM
GRADUATE ACADEMY OF SOCIAL SCIENCES
UNDER VIETNAM’S LAW
Major: Economic Law Major Code : 9.38.01.07
SUMMARY OF DOCTORAL THESIS IN LAW
PGS.
HANOI, 2020
Trang 2The Work completed at:
GRADUATE ACADEMY OF SOCIAL SCIENCES
Academic Supervisor: ASSOC PROF.DR BUI NGUYEN KHANH
1 st Peer-reviewer: ASSOC PROF.DR Tang Van Nghia
2 nd Peer-reviewer: ASSOC PROF.DR Le Thi Hoai Thu
3 rd Peer-reviewer : PROF.DR Đinh Thị My Loan
The Thesis is defended before the Doctoral Examination Board
at the Academy level at Graduate Academy of Social Sciences
At… , ……(day)………(month), 2020
The Thesis is kept at:
- The National Library of Vietnam
- Library of the Graduate Academy of Social Sciences
Trang 3
LIST OF PUBLICATION RELATED TO THE THESIS
1 La Truong Anh (2018), “Social orgnizations protecting
consumers in Vietnam”, Journal of Social Sciences Manpower,
No.10/2018
2 La Truong Anh (2018), “The role of social organizations in
protecting the rights and interests of consumers”, Journal of
Democracy and Law, No.11.2018
Trang 4INTRODUCTION
1 Necessity of the Thesis
Currently, deriving from the needs and social significance of social organizations in protecting the rights and interests of consumers, inadequacies
in the development and application of laws on the responsibilities of social organizations in protecting the interests of consumers in Vietnam, research gaps are existing Therefore, with the desire to research, analyze and understand more deeply the responsibilities of social organizations in protecting the rights and interests of consumers, the author chose the topic
“Responsibilities of social organizations in protecting the rights and interests of consumers under Vietnam’s law” as the title of doctoral thesis so as to respond
to the current requirements of theoretical, legal and practical basis in Vietnam
at present
2 Objectives of the Thesis
The objectives of the thesis are to clarify theoretical issues about responsibilities of social organizations in protecting the rights and interests
of consumers; analyze and assess the current status of the law and practice
of responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present; thereby, propose orientation and solutions to improve the law on responsibilities of social organizations
in protecting the rights and interests of consumers
3 Research Objects and Scope of the Thesis
The object of the thesis is the legal provisions on responsibilities of social organizations in protecting consumers’ rights and interests At the same time, the author studies the practice of responsibilities of social organizations in protecting the rights and interests of consumers under current laws of Vietnam
Scope of content research: Responsibilities of social organizations in protecting the rights and interests of consumers are of broad issue, with many different contents There are also many social organizations responsible for protecting the rights and rights of consumers with different scope of responsibilities However, within this thesis, the author forces on the
Trang 5Vietnam Consumers Protection Association as the social organization protecting consumers' rights and interests
Scope of research space and time: Based on applicable practices, the thesis summarizes and evaluates the responsibilities of the Vietnam Consumers Protection Association since 2010 (when the Law on the Protection of Consumers’ Rights was introduced) to date
4 Methodology of the Thesis
The thesis is conducted on the basis of dialectical materialism and historical materialism methodology of the Marxism- Leninism, Ho Chi Minh Ideology, the views of the Party and laws of the State on responsibilities of social organizations in protecting the rights and interests of consumers
The thesis uses the following research methods:
- Analysis method
- Synthesis method
- Comparative law method
- Statistic and observation method
5 New contributions of the Thesis
So far, there have been many domestic and international studies on social organizations protecting consumers' rights and interests, however, these studies are mainly general research In particular, independent research works, surveys
on the responsibilities of social organizations in protecting the interests of consumers in Vietnam are not available, on the other hand, the regulations on responsibilities of organizations social organizations in protecting the rights and interests of consumers were included in the Law on the Protection of Consumers’ rights without solid grounds Therefore, this is the first time to have a comprehensive, specific research with detailed basis, practical activities
on the responsibilities of social organizations in protecting the rights and interests of consumers The thesis presents the theoretical basis of responsibilities of social organizations in protecting the rights and interest of consumers This is a scientific basis to propose orientation and solutions to improve the law and the effectiveness of law enforcement on responsibilities of social organizations in protecting the rights and interests of consumers The thesis also studies the participation of social organizations in protecting
Trang 6consumers’ rights in some countries in the world This is the basis and lesson for the development of legislation on responsibilities of social organizations in protecting the rights and interest of consumers in Vietnam at present In addition, the thesis also provides a comprehensive study of the current situation
of legal adjustment and the practice of responsibilities of social organizations
in protecting the rights and interests of consumers in accordance with the current law of Vietnam, including: consumer education, representing consumers in lodging consumer complaints, representing consumers in filing civil cases, social criticism and assessment; goods inspection and product testing; organizing boycott campaigns; developing networks of consumer protection associations; providing state agencies with information about violations of organizations and individuals trading goods and services On this basis, the thesis identifies: (i) the advantages and limitations of the law on responsibilities of social organizations in protecting consumers’ rights and interests in Vietnam in recent years; (ii) inadequacies in the process of applying the law on responsibilities of social organizations in protecting consumers’ rights and interest The thesis offers opinions, requirements and recommendations to improve the efficiency of law enforcement on the responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present
6 Theoretical and practical significance of the Thesis
- Theoretically, The thesis has built and provided a scientific basis in terms
of theory, practice and legal aspect on responsibilities of social organizations
in protecting the rights and interests of consumers in Vietnam at present Through multi-dimensional identification of responsibilities of social organizations in protecting consumers’s rights and interests; basing on assessment of the status of the law, and provision of opinions, requirements and solutions to improve the effectiveness of law enforcement on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam Nam in the future
- Practically, the reseach findings will be a useful reference for
law-making and policy-law-making bodies in the development and improvement of law on responsibilities of social organizations in protecting consumers’
Trang 7rights and interests In addition, the thesis can be used as reference for research and teaching in law schools
7 Structure of the Thesis
Apart from the Introduction, Conclusion, Bibliography, the Thesis is composed of 04 chapters
Chapter 1 LITERATURE REVIEW AND THEORETICAL BASIS OF RESEARCH
1.1 Literature review
Based on the domestic and foreign studies related to the thesis topic, some contents have been solved and need to be further clarified in the thesis
Firstly, in terms of theory: The aforementioned works have given general
awareness about responsibilities of social organizations in protecting the rights and interests of consumers in accordance with Vietnam’s law: The concept, the need for legalizing tresponsibilities of social organizations in protecting consumers’ rights and interests Accordingly, responsibilities of social organizations in protecting consumers’ rights and interests such as ensuring the rights of consumers in the use of goods and services of manufacturers is particularly meaningful for everyone in society, because "the consumer is all of us" - the weaker group Consumers are at disadvantageous because of
“asymmetric information" in consumer relations In other words, they are the ones who encounter barriers preventing them from fulfilling their legitimate rights and interests, especially, difficulties in accessing and judging the quality
of goods and services Thus, from theoretical aspect, the thesis inherits theoretical issues related to responsibilities of social organizations in protecting the rights and interests of consumers In addition, the thesis further clarifies the need for adjustment of the law on responsibilities of social organizations in protecting the rights and interests of consumers
Secondly, in terms of practice: Studies point out shortcomings and
limitations in the process of implementing the law on responsibilities of social organizations in protecting consumers’ rights and interests Previous studies
Trang 8generally assess the status of the responsibilities and role of consumer protection associations without an in-depth study of social organizations The thesis will look at this perspective more thorough However, because the legal framework on responsibilities of social organizations in protecting consumers’ rights and interests has been incomprehensive, incomplete, nor criteria for assessing the current situation of responsibilitis of social organizations in protecting consumers’ rights and interests under the current laws of Vietnam have not been clearly stated Therefore, based on regulatory structure of responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam, the adjustment of the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam, the thesis evaluates the status of law and practice of social organizations in protecting the rights and interests of consumers in Vietnam in accordance with the given issue groups
Thirdly, in terms of recommendations: Most of the studies focus on the
need to find solutions to improve laws: Consumer Protection Association, the Law on the Protection of Consumers’ Rights, consumer protection mechanism Thus, these works have solved the issue of perfecting the law to some extent However, viewpoints, needs and solutions to improve the law and effectiveness of law enforcement on responsibilities of social organizations in protecting the rights and interests of consumers have not been clearly clarified This is the task that the thesis must complete
Although the number of studies related to the thesis topic is diverse, at present, there is no systemic and comprehensive study on responsibilities of social organizations in protecting the rights and interests of consumers under Vietnam’s law Thereby, the thesis proposes recommendations and solutions to improve the effectiveness of responsibilities of social organizations in protecting the rights and interests of consumers under the law of Vietnam, especially in the process of socio-economic development, international integration and the requirement of implementing the 2013 Constitution
1.2 An assessment of literature review
Trang 9By reviewing the aforementioned studies, in addition to the achievements in theory, practice and recommendations to improve responsibilities of social organizations in protecting the rights and interests of consumers, the thesis finds out several issues have not been mentioned or fully solved as follows:
Firstly, from theoretical perspective: (1) The need to legalize
responsibilities of social organizations in protecting the rights and interests of consumers has not been fully and convincingly argued (2) Regarding the concept of responsibilities of social organizations in protecting the rights and interests of consumers, social organizations in protecting the rights and interests of consumers, the law on responsibilities of social organizations in protecting rights and interest of consumers, most of the studies have yet introduced these concepts In fact, there are few works on the concept of consumer protection organizations and regulations on responsibilities of individuals of professional associations in protecting consumers' rights and interests individuals (Vien The Giang, Discussion paper at the Workshop on Socio-political organizations, socio-professional organizations, social organizations, communities and human rights)
Secondly, from practical perspective: Because there has not been a clear
identification of the legal concept of responsibilities of social organizations in protecting consumers’ rights and interests, there has not been any research providing criteria to assess the status of the law on responsibilities of social organizations in protecting consumer rights and interests, nor comprehensive and specific assessment of the current situation of the law on responsibilities of social organizations In addition, the current status of implementation of the law on responsibility of social organizations in protecting consumers’ rights and interests has been studied by a number of domestic works such as research
on the status of the role of Consumer Protection Association in protecting consumers’ rights and interests, but it has not yet highlighted issues such as the status of the law on responsibilities of social organizations in protecting consumers' rights and interest; the status of organization and operation of social organizations in protecting consumer’s rights and interests; the situation of human resources organizing the implementation of responsibilities of social
Trang 10organizations in protecting consumers’ rights under the current Vietnam’s law These gaps have led to the lack of practical basis for proposing solutions to improve the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam in the coming time
Thirdly, in terms of solutions and recommendations: 1) The results of
literature review related to the topic of responsibilities of social organizations
in protecting the rights and interests of consumers show that there is a lack of adequate analysis and argument about the views and requirements for improving the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present Especially, in the context of implementing the 2013 Constitution and the Party's major guidelines
on building a socialist rule-of-law state, developing a socialist-oriented market economy, promoting democracy, ensuring human rights, and integrating deeply into the international community (2) Relating to the aforementioned problem
is the lack of a generally accepted opinion system on the necessary legal institution model and basic legal policy framework on responsibilities of social organizations in protecting consumers' rights and interests in Vietnam at present This is the basis for developing and promulgating legislation on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam in the coming time (3) In addition, previous studies have not developed specific solutions for each of the components of the law on responsibilities of social organizations in Vietnam at present
1.3 Issues to further studied in the Thesis
Firstly, the thesis introduces new changes in the theoretical awareness of
responsibilities of social organizations in protecting the rights and interests of consumers, the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam By studying the theoretical grounds of responsibilities of social organizations in protecting the rights and interests of consumers, the concept of responsibilities of social organizations in protecting the rights and interests of consumers in the world and in Vietnam, the author builds up the concept of responsibilities of social organizations in protecting the rights and interests of consumers, the law on responsibilities of
Trang 11social organizations in protecting the rights and interests of consumers, the characteristics of the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present
Secondly, the thesis provides a view on the need to develop a law on
responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam, the main content and principles of the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present
Thirdly, the thesis studies experience in developing and adjusting the law
on responsibilities of social organizations in protecting the rights and interests
of consumers in some countries around the world so as to draw suggestion for Vietnam
Fourth, the thesis provides criteria to assess the current status of the law on
responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam at present; the current situation of adjustment and implementation of the law on responsibilities of social organizations in protecting the rights and interests of consumers in Vietnam such as: studying the situation of organizing and enforcing the law on responsibilities of social organizations in protecting consumers’ rights through the Consumer Protection Association, assessing the status of activities of a number social organizations
in protecting the rights and interests of consumers The research must clearly identify the achievements, limitations, inadequacies and causes of the achievements and limitations
Fifth, the thesis proposes orientation, solutions to impove the law and law
enforcement of the law on responsibilities of social organizations in protecting consumers’rights an interests in Vietnam at present
Chapter 2 THEORETICAL ISSUES ON RESPONSIBILITIES OF SOCIAL ORGANIZATIONS IN PROTECTING THE RIGHTS AND INTERESTS
OF CONSUMERS
Trang 122.1 Overview of responsibilities of social organizations in protecting the rights and interests of consumers
2.1.1 The concept of consumers
Consumer is a term with a fairly wide range of descriptions Clearly defining the connotation the concept of consumers is very important in order to protect the legitimate rights and interests of consumers, to avoiding the abuse
of consumer protection mechanisms for self-seeking as well as to avoid excessive and unnecessary state interference in civil relations The perceptions
of consumers in each country can be defined differently, but in summing up these views emerge three issues of subject status, access, and purpose of using goods and services
2.1.2 The concept of consumers’ rights
Consumers’ rights are privileges, expressing the needs of individuals, families and the community in daily life States, manufacturers and service providers are responsible for respecting, protecting and ensuring the rights of consumers The rights of consumers are recognized and guaranteed in national and international laws
2.1.3 The concept of social organization protecting the rights and interests of consumers
“Consumer protection organizations are social organizations of consumers established on a voluntary and equal basis, regardless of religious and belief, ethnic groups, professional qualifications, and are representative organizations
to protect the rights and interests of consumers in accordance with the law ”
2.4.1 The concept and content of responsibilities of social organizations
in protecting the rights and interests of consumers
- The concept of responsibilities of social organizations in protecting the rights and interests of consumers:
Responsibilities of social organizations protecting consumers' rights and interests are the tasks and the assigned tasks of social organizations to protect consumers, these organizations established on a voluntary, equal and non-discriminatory basis, regardless of religious beliefs, professional qualifications
Trang 13and are representative to protect consumer’s rights and interests according to the provisions of law
- The content of responsibilities of social organizations in protecting the rights and interests of consumers
Firstly, consumer education
Second, data collection and product inspection
Third, filing complaints on behalf of consumers
Fourthly, filing sue on behalf of consumers
Fifth, campaigning to boycott goods that does not guarantee quality
Sixthly, developing networks of consumer protection associations
Seventh, critical and social assessment
Eighth, providing state management agencies for protection of the interests
of consumers with information on violations of organizations or individuals trading goods and/or services
2.2 Theoretical issues of law on responsibilities of social organizations
in protecting the rights and interests of consumers
2.2.1 Necessity of legal adjustment of responsibilities of social organizations in protecting consumers’ rights and interests
Currently, the process of developing the knowledge economy, the increasing impact of the technological revolution (revolution of information technology, communication, new materials technology, biotechnology, etc.), globalization and the development e-commerce have led to further specialization in terms of quality, the distance between manufacturers and consumers is increasingly far apart, the growing difference between manufacturers and consumers in terms of knowledge about products, increasing difference in terms of the economic scale between traders and consumers These make great difference between manufacturers and consumers in the actual position In this context, if consumers do not have the support tools, it is highly likely that consumers will be abused by manufacturers and distributors If only relying on its self-protection ability, consumers will be difficult to prevent and overcome the risks in participating in dealing with manufacturers, distributors of goods and services as well as in