Simplification and optimization round table discussion process of PRN franchise of novartis viet nam

- MR Tran Van Phuc Ho Chi Minh, 1-year experience: team meeting and paperwork - MR Tran Thi En Ho Chi Minh, 5 years: paperwork and training - Phan Thi Thanh Chau_ Hue Field Product spec

UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

-

NGUYEN VAN LOC

SIMPLIFICATION AND OPTIMIZATION ROUND TABLE DISCUSSION PROCESS OF PNR FRANCHISE OF NOVARTIS VIET NAM

MASTER OF BUSINESS ADMINISTRATION

Ho Chi Minh City - 2019

UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

-

NGUYEN VAN LOC

SIMPLIFICATION AND OPTIMIZATION ROUND TABLE DISCUSSION PROCESS OF PNR FRANCHISE OF NOVARTIS VIET NAM

MASTER OF BUSINESS ADMINISTRATION

SUPERVISOR: DR NGUYEN PHONG NGUYEN

Ho Chi Minh City – 2019

SUPERVISOR’S REPORT ON THE THESIS PROPOSAL SUBMITTED

FOR DEGREE OF MASTER of BUSINESS ADMINISTRATION

The thesis proposal title:

SIMPLIFICATION AND OPTIMIZATION ROUND TABLE DISCUSSION PROCESS OF PNR FRANCHISE OF NOVARTIS VIET NAM

Student Name: Nguyen Van Loc

Supervisor: Dr Nguyen Phong Nguyen

ABLE OF CONTENT

EXECUTIVE SUMARY

PART I - INTRODUCTION

1 Company background

2 Mission and Vission

PART II - PROBLEM CONTEXT

PART IV – CAUSE VALIDATION AND CONSEQUENCES

1 Causes and cause validation

2 Consequences

PART V – SOLUTION

1 Alternative solutions

2 Action plans for the organization

2.1 Evaluate and select the optimal solution

2.2 Define the objectives

2.3 Action plans

PART VI – CONCLUSION

PART VII – APPENDIX

Executive summary

Novartis is one of the top global pharmaceutical company based in Switzerland In Viet Nam, Novartis representative office has 2 divisions: Pharma and Oncology Pharma division is structured by 4 Franchises, PNR Franchise is responsible to promote Pain- Neuroscience- Respiratory products: Voltaren, Ultibro, Onbreez, PNR franchise has 4 FLMs and 29 MRs, performance in 2018 achieved 99.6% Objective: $13.6 mils, growth 22% versus 2017

The Symptoms is field force do not have much time in field to interact with HCPs Current Field force’s time in the field: 50-60% is lower than Job requirement: 70%, one

of the most important issues of Novartis is a lot of ineffective meeting, which takes a lot

of time of all Novartis associate and not effective as expected So it makes the Field Force use more time in the office and less time to meet customer

The current situation, PNR franchise of Novartis have to face with a challenge to be lack off time in field due to paperwork of RTD process, the cause is a long and complicated RTD process, the solutions are: Novartis will apply eP3 system to process and manage RTD activity, update the Salesforce system and change the process will help MR, FLM has more time on field to detail about product to HCPs to improve patient outcome

Thesis: Simplification and optimization Round table discussion process of PNR

Franchise of Novartis Viet Nam

Background information Company Introduction:

Novartis is one of the top global pharmaceutical company based in Switzerland We apply our innovation in science to support the society with the biggest health challenges Novartis has a strong culture, focused strategy, and clear mission All of which we expect will support to create the long-term value of our company, our shareholders and society

We recognize that our business depends on the innovation and the performance of our staff Our values help guide the choices people make every day, and they define our culture and help us execute the Novartis strategy in line with our mission and vision Novartis products reach more than 800 million people globally and we are finding

innovative ways to expand access to our latest treatments About 130,000 employees of more than 145 nationals work at Novartis around the world Novartis vision is to be a trusted leader in changing the practice of medicine Novartis is structured to deliver innovative products and respond to new opportunities and risks

Novartis Pharma Services AG (Vietnam) operates as a subsidiary of Novartis AG In Viet Nam, Novartis representative office has 2 divisions: Pharma and Oncology Pharma division is structured by 4 Franchises

FLM: First Line sales manager

MR: Medical Representative

(The job description of FLM and MR in reference)

Novartis Pharma Services AG

PNR Franchise Optha Franchise CVM Franchise I&D Franchise

Oncology

PNR Franchise Head

Field Force

FLM 1

9 MR

FLM 2 7MR

FLM 3 7MR

FLM 4 6MR Marketing

PNR Franchise is responsible to promote Pain- Neuroscience- Respiratory products:

Voltaren, Ultibro, Onbreez, PNR franchise has 4 FLMs and 29 MRs, performance in

2018 achieved 99.6% Objective: $13.6 mils, growth 22% versus 2017 In 2019,

performance objective is growth 23% versus 2018

Symptoms

In the team meeting, Field Force (Salesperson included Medical representative (MR), First line Manager (FLM), Second line sales manager) shared that we are less time in the field to face customer to detail about Novartis product Current Field force’s time in the field: 50-60% is lower than Job requirement: 70%

In the WOMBAT workshop (Waste of money, Brainpower and time workshop) which is conducted on February 21, one of the most important issues of Novartis is a lot of ineffective meeting, which takes a lot of time of all Novartis associate and not effective

as expected So it makes the Field Force use more time in the office and less time to meet customer

I have already conducted the interview with 2 First Line Sales managers and 4 Medical representatives as below summarize

1 Beside facing customers, which task takes the most of your time?

- MR Tran Van Phuc (Ho Chi Minh, 1-year experience): team meeting

and paperwork

- MR Tran Thi En (Ho Chi Minh, 5 years): paperwork and training

- Phan Thi Thanh Chau_ Hue ( Field Product specialist, 11 years):

paperwork

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year):

travel time to another province and process activity

Dau Hai Dang (Area Sales Manager, 4 Years): paperwork and meeting

Paperwork, meeting, travel

(Franchise and team weekly meeting, training )

Le Thi Tuong Vi ( Area Sales Manager_6 Years): event process

2 How much time does paperwork take from your daily tasks?

- MR Tran Van Phuc_ Ho Chi Minh: about 30%

- MR Tran Thi En_ Ho Chi Minh: it takes a lot of time, about 30-40%

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): I think it is

about 35%

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): with

me, it takes 2 halves of the day in a week

Dau Hai Dang (Area Sales Manager_4 Years): it’s about 30-40% of

my working time, sometimes I have to bring it to do at home in the

evening or Saturday

Le Thi Tuong Vi (Area Sales Manager_6 Years): it’s about 30-35%

Paperwork takes 30%-40% of working time of field Force, they have less time in the field (<70%_ requirement)

3 Which process take much of your time?

- MR Tran Van Phuc_ Ho Chi Minh: RTD process takes a lot of time

- MR Tran Thi En_ Ho Chi Minh: RTD

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): RTD is the

most difficult process

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): RTD

Dau Hai Dang ( Area Sales Manager_4 Years): I have to review RTD

document of all of my MR so it will take a lot of time from planning,

get approval and after the process

Le Thi Tuong Vi ( Area Sales Manager_6 Years): RTD process

With MR, RTD process take their time much

With First Line Sales Manager: RTD process

4 Which process do you think we should simplify? Why?

- MR Tran Van Phuc_ Ho Chi Minh: RTD process because the GP

process is quite easy

- MR Tran Thi En_ Ho Chi Minh: GP process because we do a lot of

GPs

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): RTD is the

most difficult process so if we simplify the RTD process, we will

conduct it more in future

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): RTD

is more effective to engage the customer, high quality

Dau Hai Dang ( Area Sales Manager_4 Years): in my point of view,

we should simplify the RTD process because it takes a lot of time both

MR and FLM

Le Thi Tuong Vi ( Area Sales Manager_ 6 Years): RTD process

because the process is so complicated

RTD process is more

complicated and RTD is more effective

activities to engage customer than GP activities

5 How much time does an RTD take from your part?

- MR Tran Van Phuc_ Ho Chi Minh: it’s about 2 days for 1 event

include contacting to Doctor who is the speaker

- MR Tran Thi En_ Ho Chi Minh: it is about 2 days

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): RTD process

about 2 days

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): 1

day and a half

Dau Hai Dang ( Area Sales Manager_4 Years): 3 hours to review and

e-sign

Le Thi Tuong Vi ( Area Sales Manager_ 6 Years): 2.5 hours and I

With MR, It takes 2 days/1 activity

With FLM: 2.5-3 hours/ 1 activity

have to follow up after to finish the event

- Interview about Meeting:

1 How many meeting do you have in a week? What it is?

- MR Tran Van Phuc_ Ho Chi Minh: team weekly meeting

- MR Tran Thi En_ Ho Chi Minh: team meeting and training

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): team meeting

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): team

meeting

Dau Hai Dang ( Area Sales Manager_4 Years): a lot of meeting, Team

meeting, training, Franchise meeting, FLM sharing

Le Thi Tuong Vi ( Area Sales Manager_6 Years): a lot of meeting,

Team meeting, training, Franchise meeting, FLM sharing

MR: long time Team meeting, training

FLM: a lot of meetings: Team meeting, training, Franchise

meeting, FLM sharing

2 How much time do you use for the meeting for a week?

- MR Tran Thi En_ Ho Chi Minh: a half of day

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): I think it is

about a half of day for a team meeting/week and a half of day for

training/ month

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): with

me, it takes 2 halves of the day in a week

Dau Hai Dang (Area Sales Manager_4 Years): a half of day for

franchise meeting, half of the day for a team meeting and a half of day

for another meeting

Le Thi Tuong Vi (Area Sales Manager_6 Years): 8-12 hours/ week

MR: 4-6 Hours/week

FLM: 8-12 hours/week

- Interview about travel time:

1 How much time do you use to travel to work?

- MR Tran Van Phuc_ Ho Chi Minh: about 20 minutes/day

- MR Tran Thi En_ Ho Chi Minh: 30 minutes/day

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): with some accounts

in Hue, it takes 15 minutes/day, I travel to Da Nang once/ 2 weeks, it takes 6

hours to travel 2 round

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): in Dong

Nai province, it takes not much time to travel, but I have to travel to Ba Ria 2

times/month Each time is about 2 hours to travel

Dau Hai Dang ( Area Sales Manager_4 Years): average 40 minutes/day if I

visit in HCM, and I travel to the province once/week, the travel time depends

on the province

Le Thi Tuong Vi ( Area Sales Manager_6 Years): 40-50 minutes/day, but I

have to travel to Ha Noi 2 times/months, average 3 hours travel/trip

Long time

to travel to another province:2-

3 hours/trip

2 Do you suggest any solution should we use to reduce the travel time?

- MR Tran Thi En_ Ho Chi Minh: I have no Idea

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): I think we should

review and restructure territory

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): I do not

know

Dau Hai Dang (Area Sales Manager_4 Years): I think the current practice is

ok, we do not need to change

Le Thi Tuong Vi (Area Sales Manager_6 Years): we should change territory

Not effective territory allocation

allocation, but in my opinion, it depends a lot of things: like the potential of

territory, the skill of MR

3 How many percentages of your meeting is an effective meeting?

- MR Tran Thi En_ Ho Chi Minh: about 30%

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): 40%

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): 20-30%

Dau Hai Dang (Area Sales Manager_4 Years): 50%

Le Thi Tuong Vi (Area Sales Manager_6 Years): 50%

More than 50%

meeting is ineffective

I also have conducted an interview with Ms Ho Thi Thanh Van_ PNR Franchise head

1 In the team meeting, our Mrs gave feedback that they have less time

to meet customer due to 3 reason: paperwork, a lot of meeting and

travel time to the province, what is your opinion?

- Ms Thanh Van (Franchise Head, 3 years): It is a very serious issue

because Facing customer to detail our products is the most important task

of Field force, we require it must more than 70% of working time I

think 2 reasonable issues is the event process and ineffective meeting

Travel time is not a big problem because we already consider carefully

when we allocate the territory to maximize the efficiency of our resource

- Complicated event process

- Ineffective meeting

Travel time is not a big problem

2 What do you think about the cause of ineffective meeting?

- Ms Thanh Van: I think the meeting Owner needs to have clear

Objective of the meeting, well-prepared and have good skills to lead a

meeting to follow the agenda and achieve the objective One Important

task of meeting attendance is follow up after meeting, if we follow up

effectively, we will reduce the meeting frequency or length of meeting

time

- Meeting owner is not good skills and

preparation

3 About the event process, Field Force gave feedback that RTD has a

complicated process and GP process is ok What is your opinion?

- Ms Thanh Van: RTD is the most effective activities to help the doctor

learn from another clinical experience, the process is complicated

because we have interacted with the doctor We are considering to review

the RTD process to simplify but it still complies with our policy and Viet

Nam government policy

RTD process

is the most impact

3 Initial cause-effect map

In the interview result, 3 potential problems of the symptom are Paperwork, meeting and travel time to account

- Paper works take 30% - 35% of working time of field Force, they have less time in field (<70%_ requirement), RTD process is more complicated and RTD is more effective activities to engage customer than GP activities, With MR, It takes 2-3 days/1 activity, with FLM: 2.5-3 hours/ 1 activity

Number of activities in Pain-neuroScience- Respiratory Franchise (PNR) in Q1-19

Field Force time in field: 60% (lower than job description 70%)

More than 50% ineffective meetings

MR: 4-6 hours team meeting or Training FLM: 8-12 Hours/week): team meeting, franchise meeting

A lot of Paperwork

- Complicated RTD process (MR: 2 days, FLM: 2.5-3 hours/ event

+ a lot of RTD activities + Long and complicated process

Long travel time to another

province: 2-3 hours travel

time/trip

With the RTD process, it will take step by step in the attached RTD process in reference

- Ineffective meeting: With MR, the meeting takes 4-6 hours/week and with FLM, it takes 8-12 hours/ week for the meeting The cause are meeting owner is not good at meeting management skills, not well-prepared for the meeting, high meeting frequency, not achieve good meeting outcome

- Long time to travel to another province: 2-3 hours/trip for MR or FLM who responsible for an account in other provinces

- Symptom consequence:

+ Time consuming: RTD will take more than 30% of working time of Field Force both

MR and FLM, and Meeting takes 10-15% of their time, they will have less time in the field to detail Novartis product to the customer, it will affect the performance of PNR franchise (In 2018, PNR did not achieve the Objective: 99.6%) [1]

+ Complicated process will make Field force less use this kind of activity to engage the customer, but in their point of view, this activities is one of the most effective

+ Ineffective meeting not only take the time of attendance but also does not achieve the meeting objective, it is a wait of time, brainpower and money of the company

+ Long time travel to the province will make Field force tired, less time to meet customer

The first cause of the symptom is the Processes which are defined in terms of activities,

tasks and functions or steps which may lead to business success Processes use an

organization's resources to provide definitive results" Any reduction in non-value added activities will lead to improved business performance [2]

According to the interview, Field Force think that RTD takes a lot of their time because the complicated process, a lot of supporting document, approval level and did not train carefully for Field force so affecting to MR skills to prepare the RTD document When

we deep-dive about the complicated process, field force gave feedback about the long approval process and payment process, difficult in preparing Approval form due to did not be trained

1 Why does RTD take a lot of your time to conduct this kind of

event?

- MR Tran Van Phuc_ Ho Chi Minh: complicated process form

planning to execution and post-event completion

- MR Tran Thi En_ Ho Chi Minh: lack off training clearly about each

step and each document that we need to do

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): long process,

a lot of supporting document

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year):

time to get approval from Marketing, Medical affair manager,

Franchise head and compliance

Dau Hai Dang ( Area Sales Manager_4 Years): MR prepare not

enough documents, a lot of steps need AM has to take care

Le Thi Tuong Vi ( Area Sales Manager_6 Years): Complicated

process, lack of training carefully

A complicated process, a lot of supporting

document, approval level

- did not train carefully for Field force so affecting

to MR skills

-

2 In the RTD process, which step do you think it is most difficult

and take time from yours?

- MR Tran Van Phuc_ Ho Chi Minh: I think it is preparing approval

form and sent to Area Manager because of it quite difficult

- MR Tran Thi En_ Ho Chi Minh: I do not know

- Phan Thi Thanh Chau_ Hue (Field Product specialist): I think we

should simplify the approval process It really takes time

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year):

payment process

- Dau Hai Dang (Area Sales Manager_4 Years): Print out and get

approved from each step

- Le Thi Tuong Vi (Area Sales Manager_6 Years): follow the

approval process

- Long approval process

will lead to decreased employee engagement and increased emotional exhaustion, in

another hand, good meeting behaviors will lead to increased engagement and decreased

emotional exhaustion According to the result of the interview, we will focus on review

weekly team meeting both for MR and FLM, some sub causes are the meeting owner

does not have good skill of meeting management, High meeting frequency, currently, a

team meeting is run weekly The reason for not good skilled meeting owner is lack of

training from the company and all meeting owners do by their own experience and there

is no guidance or support for meeting owner especially new managers

In the study of Joseph A Allen [4] about Link pre-meeting communication to meeting

Effectiveness, Well-prepared Pre-meeting was a significant predictor of meeting

effectiveness It is suitable with the result in the interview, meeting owner and participant

have to prepare before joining the meeting, it will affect meeting effectiveness Excessive

meetings grind away at employee morale, dampen employee engagement and make

businesses less productive [5]

1 Which meeting do you think we need focus to change?

- MR Tran Van Phuc_ Ho Chi Minh: team weekly meeting

- MR Tran Thi En_ Ho Chi Minh: team meeting

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): team meeting

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year): team

meeting

- Dau Hai Dang ( Area Sales Manager_4 Years): Team meeting

- Le Thi Tuong Vi ( Area Sales Manager_6 Years): Team meeting and

franchise meeting

Team weekly meeting

2 What do you think the current your team meeting should change

- MR Tran Thi En_ Ho Chi Minh: Well-prepared, the owner need to

send agenda with a clear role of attendance and pre-work before the

meeting

- Phan Thi Thanh Chau_ Hue ( Field Product specialist): well-prepared

- Tran Thi Tu Uyen( Field Product Specialist _Dong Nai, 1 year):

focus and everyone needs to contribute to the meeting

- Dau Hai Dang (Area Sales Manager_4 Years): we must improve our

skills to lead a meeting, we need some guidance about meeting

management

Le Thi Tuong Vi (Area Sales Manager_6 Years): well-prepared and

have good skill to lead the meeting, currently, we just lead a meeting

by our own experiences

- The facilitator/ meeting owner does not have good skill to lead the meeting

- not well- prepared before the meeting

The third cause is travel time, in the interview with field force, travel time will take 2-3

hours per trip and 2 trips a month, so total it takes 4-6 hours in some FLMs or MRs, with

Field force who do not responsible for another province, it will not affect to them In the

interview with Franchise Head Thanh Van, the current allocation based on some critical

criteria: the potential of territory, resources and travel route to optimize the allocation So

this cause will be less impact on the problem

4 Updated cause-effect map

With the symptom Field Force time in the field: 60% (lower than job description 70%),

we will have some causes, firstly the cause on the complicated process of RTD, the

second is many ineffective meeting and the last cause is long travel time We build the

updated cause-effect map as below

Based on the interview result, I develop the updated cause effect map as below

5 Central problem:

After analysis the problem and causes, we decide to focus on the complication of RTD

process due to requiring a lot of supporting documentation and long approval levels

because the company wants to keep strict compliance but it has the biggest impact to MR, FLM, and Franchise It takes more than 30% of working time of Field Force both MR and FLM, and Meeting takes 10-15% of their time, they will have less time in the field to detail Novartis product to the customer, it will affect the performance of PNR franchise (In 2018, PNR did not achieve the Objective_ 99.6%) (1)

+ Complicated process will make Field force less use this kind of activity to engage the customer, but in their point of view, this activities is one of the most effective

+ Ineffective meeting not only take the time of attendance but also waste of company resource: Brainpower, money

Field Force time in field: 60% (lower than job

A lot of Paperwork

- Complicated RTD process (MR: 2 days, FLM: 2.5-3 hours/ event

- Long and complicated process

Complicated processes

did not training carefully for Field force

1.A lot of supporting

doccument

2.Many approval levels

3 Many approval levels

In the second phase, the company will focus on meeting management project to help Field force have more time in the field

Problem justification

In our experience, four out of five organizations that reduce complexity also reduce their costs Some have saved almost 20 percent of personnel costs by eliminating activities that create complexity but add little value

From July 2019, Franchise will focus on conducting RTD type of event, each MR will conduct 2 RTDs on a month

FLM Number of

MR

Number of RTDs/month

Time/

MR/Month

Time of MR/month

Time of FLM/month

MR, FLM, and Franchise

In the survey which we had conducted, the result shows that 81.6% of responses

confirmed RTD process needs to be simplified, and most of the responses have worked for Novartis more than 6 months, so the RTD process is familiar with them

Simplification the process will help to save more time for MR to detail about the product

to HCPs to help them understand more about the benefit of the product

So the central problem is the current long and complicated RTD process of PNR, it will take the time of both Medical representative and First-line sales manager

Causes validation

To find out the real causes of the central problem, after the result of the survey, we

conducted the interview with MR, FLM for the detail below:

List of real causes of current long and complicated RTD process of PNR:

(1) New policy P3: a lot of complicated format and principles, the long approval process (2) Difficult to update attendee list before and after in Salesforce system ( a system for tracking customer interaction)

(3) HCPs (Healthcare professional) interaction: a lot of steps need to interact with HCPs, but they are busy at work, it will take time of Field force: get their CV, sign the contract, review their presentation (service), Field force have to wait for P3 process fully approval before sign the service contract with HCPs

(4) Create the vendor code in the system need to wait for P3 fully approval

(5) The payment process takes a lot of time, requires to much document support

Cause validation:

Based on the interview with field force, and the survey result in 2018 as the

appendix

(1) New P3 policy: A lot of Forms and long approval process

Currently, P3 policy apply from March 2019 with a lot of new forms versus old policy,

the current approval process, each approver has 3 days to review and approve

MR takes a lot of time to learn how to use the new system and forms

In general, the process will take 12 days for review and approve the RTD request if you

do not have any mistake, if there are mistakes, the process will have review again

Most MR and FLM shared that they do not clear about the process of RTD, the risk for

making mistake is high

The new policy is one of the causes of the main problem

(2) Difficult to update attendee list before and after in Salesforce system

The salesforce is the system for tracking HCPs interaction: call detailing, event As the

requirement of the RTD process, the tentative attendee list have to submit

The current process will take the time of MR and FLM for approval before the event, and the Salesforce system is not updated full HCPs in the field And MR has to wait for the

approval of FLM to have a tentative attendee list to attach to RTD request, it will take

of each Attendee:

atteded, no show

Close the event

Field force will need to interact with HCPs for some documents: updated CV with

signature, presentation preparation, Service contract

We have to wait for P3 full approval and shopping cart full approval before sign the

contract with HCPs HCPs always so busy at work, if the service contract is signed too

late, they will not have enough time to prepare for the presentation which has to be sent

to Novartis for review and approval before the event

(4) Creating the vendor code in the system need to wait for P3 fully approval

HCPs who will do the service for Novartis will need to create vendor code in the system,

the creating vendor code process requires P3 fully approval, need to for Regional staff

based on Singapore review and approve

(5) The payment process takes a lot of time, requires to much document support

1 T&E Expense Report

(Received from Admin with name ended by "_FN")

+ Red invoice (Expense >= VND 200,000) + Credit card expense bill

+ Bill detail (with Restaurant information or Stamp)

(from AGORA after close)

- Need to close the status of attendee in salesforce system after the event, then close P3 approval by: