INTERNSHIP REPORT Nhat phat production and trading company limited

Secondly, I also thank to staff working at Nhat Phat Production and Trading Co.,Ltd for their enthusiastic and unconditional help in my fulfillment of this practice.Last but not least, I

Working in Nhat Phat Production and Trading Co., Ltd was interesting Duringthe one-month internship, I received a lot of useful advice and assistance from thebrothers and sisters in the company

Firstly, I would be particularly grateful to all those who supported me during mypractice at Nhat Phat Production and Trading Co., Ltd I would like to express aspecial gratitude to the director Mr Nguyen Anh Tuan for the invaluable knowledge tocomplete my training and this report

Secondly, I also thank to staff working at Nhat Phat Production and Trading Co.,Ltd for their enthusiastic and unconditional help in my fulfillment of this practice.Last but not least, I would also like to express my profound thanks to ourteachers in the Department of Business English and ThS.Nguyễn Thị Thanh Huyền forguiding me during our internship

Sincerely thank!

TABLE OF CONTENT

PART 1: GENERAL INTRODUCTION ABOUT INTERNSHIP COMPANIES 1

1.1 Information about Nhat Phat Production and Trading Company Limited 1

1.1.1 History of establishment and development of Nhat Phat Production and Trading Company Limited 1

1.1.2 Management structure and organization of the company 4

1.1.3 Business lines and areas of the company 5

1.1.4 Some key business results of (2016 -2018) Nhat Phat Production and Trading Company Limited 7

1.2 Information about the internship department 8

PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS AT THE COMPANY.9 2.1 Tasks performed during the internship 9

2.1.1 Internship content 9

2.1.2 Work content 9

2.2 Self-evaluation of internship: Favorable conditions, difficulties and lessons learned is taken during the internship 13

2.2.1 Favorable conditions 13

2.2.2 Difficulties 13

2.2.3 Lessons learned after going to practice 14

PART 3: THE REALITY OF USING ENGLISH IN THE BUSINESS 16

3.1 Describe the English using status at the internship unit 16

3.2 Proposing solutions 17

PART 4: PROPOSED TOPIC COURSE THESIS TOPIC 18

REFERENCES 20

APPENDIX 21

1 List of abbreviations 21

2 List of images and tables 21

PART 1: GENERAL INTRODUCTION ABOUT INTERNSHIP COMPANY.

1.1 Information about Nhat Phat Production and Trading Company Limited

1.1.1 History of establishment and development of Nhat Phat Production and Trading Company Limited

Company name: Nhat Phat Production and Trading Company Limited

Established year: 2014

Main market: domestic and international (Britain, United States, Germany,Japan, China, Korea, etc.)

Number of employees: about 40 people

Address: 57, LK6C Viet Kieu Chau Au Village, Mo Lao Ward, Ha DongDistrict, Ha Noi

Image 2: The office of the company

In the recent years, as people’s living standard has been higher, they have beenmore concerned about their health To meet increasingly high demand, the companynon-stop innovates equipment and imports advanced digital dentistry equipment Thecompany is focusing on the following segments:

1 Production, import and distribution of digital medical, dental, orthopedic andrehabilitation equipment and devices (main segment)

2 Fixing prefabricated metal products

3 Repair of machinery and equipment

4 Repair of electronic equipment and electric appliances

5 Installation of machinery and industrial equipment

6 Retailing medicine and sanitary equipment products

With the major field of getting involved in distributing digital dental equipment,the company supplied a lot of products for many hospitals and dental clinics inprovinces and cities across the country In order to ensure the high quality ofequipment, the company not only implements self-production, but it also importscutting-edge devices from some businesses of other nations The factory has a totalarea of about 5,000 m2 producing and installing parts of medical devices

The company became the silver sponsor of the largest VIDEC 2019 Conference

on Teeth and Face nationwide The company made impressive image and introducedthe latest products and advanced technology solutions applied in the dental industrywith customers

Image 3: the image of company in VIDEC Conference

(Source: https://www.facebook.com/npdentvn/)

The enterprise successfully organized two short-term training programs takingplace on 3 days - December 29 - January 1, 2019 Two events comprise of the

application of comprehensive 3d printing technology and the advanced trainingprogram for technical employees about aesthetics zirconia

Image 4: Training program about aesthetics zirconia

(Source: https://www.facebook.com/npdentvn/)

1.1.2 Management structure and organization of the company

The managerial and organizational structure of Nhat Phat Production and TradingCompany Limited comprises different departments which have a close associationbetween each other

Diagram 1: Organizational chart of Nhat Phat Production and Trading Company

Human Resource department

Marketing department

Technical department

The enterprise operates based on functional structure The organizationalstructure model has many advantages and limitations.

Advantages: This kind of structure helps make quick decision, because the group

members can easily communicate Moreover, it is easy to manage and havecoordination between the departments together

Disadvantages: Although the organizational structure has advantages, there are

still certain disadvantages Functional departments may be distracted by departmentalgoals, rather than organizational goals Department work might be given higherpriority than the project work However, the company has improved its organizationalstructure by giving initiatives, organizing teamwork activities and supervising closely

1.1.3 Business lines and areas of the company

Nhat Phat Production and Trading Company Limited provides digital dentaltechnology including a wide variety of tools and techniques that incorporate digital orcomputer-controlled technology to make dentistry easier, faster, more accurate, andmore comfortable for patients

Main products of Nhat Phat Production and Trading Company Limited are digitaldental devices which consist of: lab products, CAD/CAM (Computer-AidedDesign/Computer-Aided Manufacturing), 3D Printers, and Clinic Products

- Dental supplies: masks and gloves, tooth cleaning polishes, rinses, floss,adhesives, syringes, applicators, cotton rolls, barrier films, disposable apparel, wax andetc

- Digital dental equipment: 3D dental scanner, 3D dental printer, CNC cuttingmachine for dental, dental Zirconia machine, Electric and surgical/implant handpieces,Shade matching, Diagnodent and etc

The company purchases and sells a large quantity of digital dental device andmakes a healthy profit annually

Some images of digital dental equipment imported from overseas partners (Source: https://npdent.com.vn/):

Image 5: Shinning 3D scanner Image 6: ASIA PRO 50 & PRO 75 Printer

Image 7: Plus Mill MG5D 002 Image 8: Origin EX-3100

1.1.4 Some key business results of (2016 -2018) Nhat Phat Production and Trading Company Limited

&2017(amount of money)

Compare2017&2018(amount ofmoney)

(Source: Finance and accounting department of the company)

Table 1: Business results of Nhat Phat Production and Trading CO., LTD

(2016-2018)

According to the company's 3-year revenue report (2016-2018), the company hasbeen constantly innovating and developing new business forms, importing advancedproducts from international businesses so its profits have increased In addition, thecompany has been appealing customers with many sales strategies, offering,stimulating and meeting consumer tastes Therefore, the company made significantclear profits in the past 3 years

The table 1 showed that revenue in 2017 was higher than revenue in 2016 by424.656.817 VND and net revenue in 2018 continued going up, reaching6.472.151.050 VND This proved that the business situation over the period of 3 years

is quite good which results in good business result There was not much fluctuation inthe total cost The total cost of 2018 increased slightly to 2.850.910.824 VND Therewas a significant increase in profit The profit in 2016 was 2.488.863.103 VND and itwas up to 2.620.281.775 VND in 2017 Compared to the profit of the company in

2017, the profit in 2018 increased by 276.710.370 VND That also showed that theenterprise’s managers have got appropriate strategies which helped increaseprofitability consistently.

1.2 Information about the internship department.

The internship department plays a critical role in the operation of the company It

is called the department of import and export Staff who works in this department hasresponsibility for managing shipments to and from foreign countries; working withcustoms agents, warehouse staff, shipping companies, and clients; providinginformation, document translation for management; keeping in touch with foreignpartners through email

An intern in this department together with other employees also developscontingency plans; gives answers to questions from the clients; prepares necessarydocuments; ensures inputs and outputs of the company and helps with shipping,receiving, and record keeping for international transactions

PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS AT THE

COMPANY 2.1 Tasks performed during the internship

2.1.1 Internship content.

 Internship time:

Starts on December 30th, 2019 and ends on February 5th, 2020

 Working time:

- Morning shift: From 8:30 to 11:30

- Afternoon shift: From 13:30 to 17:30

 Internship position:

A clerk of Import and Export Department at the office of Nhat Phat Productionand Trading Co., LTD The address of the head office is 57, LK6C Viet Kieu Chau AuVillage, Mo Lao Ward, Ha Dong District, Ha Noi

2.1.2 Work content

During the internship, the company has created favorable conditions for me to

participate in and understand the business activities through the following jobs:

 Job Description:

o Search and liaise with potential customers

o Develop business plans and carry out research, analysis of potential markets

o Build up and maintain good relationships with foreign partners

o Perform well import business

o Collect all types of information from overseas market and inform theinformation system to make strategic decision making easier

o Monitor shipping progress

o Translate necessary documents from English into Vietnamese

o Is responsible for working as a staff of the department of Import and Export.

o Has responsibility for drafting, translating the content of internationaltransaction information, internal and external information in English

o Responds to inquiries that interest customers

o Participates in finding potential customers activities

o Looks for and detects purchasing opportunities for goods and servicesoverseas Finds foreign partners through international e-commerce websites:amazon.com, ebay.com, etc

o Negotiates with foreign businesses about price, the term of payment,shipment, discount, etc through email

o Coordinates with customers and suppliers to ensure smooth deliveries oftrading

o Makes regular reports to managers about information of foreign partners

o Plans and prepares the delivery schedule

o In charge of following up payment done and solving problems during thetransport process

o Carries out the tasks with profitability, quality and customer satisfactionobjectives

o Any task assigned by superior

 The Detail Description Of Job:

 For foreign partners who are suppliers of the company:

1/ Collect database of referenced suppliers on directories, sourcing websites.2/ Find business and cultural information on source countries

3/ Elaborate the call for tender

4/ Follow up the service provider’s activities and assess the supplier’sperformance

5/ Follow up the table of purchases and the delivery

6/ Do analysis of offers received to make a right decision for the choice ofappropriate suppliers

7/ Contact the partner through phone, fax, email to update information aboutinnovative products.

8/ Reply to enquiries being written by the exporters

9/ Respond to emails, documents, requests with partners

10/ Communicate and deal with partners If any problems arise at work, theymust be reported to the manager of the department of Import and Export

 For domestics customers:

1/ Receive orders

2/ Send orders to the factory

3/ Provide information for customers

4/ Provide necessary documents in case customers need such as certificate oforigin of products

5/ Contact customer to pay bill (pay 1 day or 2 days before delivery)

Table 2: my responsibility over the period of 4 weeks:

Week Responsibilities

First week Due to beginning the work, I was unfamiliar with the tasks and was

instructed by employees in the department, especially my leader Somerudimentary tasks that I was assigned:

- Translating some English documents into Vietnamese and vice versasuch as contracts, information of products, companies, some businessterms

- Posting information of new products on the company’s website

- Looking for overseas goods and services purchasing opportunities andanalyze, research potential foreign enterprises to make decision oncooperating

- Reply to domestic customers and overseas partner

Second week I got accustomed to the organization's work culture And apart from the

tasks, I was assigned some other ones:

- Following up payment done and solving problems during the transportprocess

- Contact partners to update information about latest products and liaisewith current partners to check orders

- Monitoring international trade operations by completing administrativeprocedures related to export

- Writing reports about information of customers and products, thensending them the manager of the import and export

- Providing clients with necessary documents

Third week Although I made several mistakes in replying enquiries of foreign

partners, I made a phone call and apologized them for my faults and thisproblems solved

Last week I had a great chance to participate in the internal meeting of the company

and giving my opinion to improve the work efficiency

2.2 Self-evaluation of internship: Favorable conditions, difficulties and

lessons learned is taken during the internship.

2.2.1 Favorable conditions

I have been allowed by the director of Nhat Phat Production and Trading Co., Ltd

to conduct internships at the import-export sales department During the internship, Ialways received the enthusiastic assistance of the staff in the room for knowledge aswell as professional skills, and was provided with a lot of necessary documents andinformation for the content of the report I was also provided an opportunity to learnfrom the people around me

I had the chance to develop and apply acquired knowledge to real workexperiences Some of tasks undertaken were relevant what I have studied at ThuongMai University such as business correspondence In addition, I could improvespecialized skills of a particular field and soft skills such as: communication,teamwork thanks to taking part in group activities and regularly working with clients.Also, computer proficiency, negotiation skills and customer complaints handling wereimproved over the period of internship

In particular, I could gain more confidence, sharpen English writing and readingskills and know how to handle partners and customers with different attitude andbehaviors

2.2.2 Difficulties

In the early stage of the internship, I felt surprised when doing internship and didnot get acquainted with the job due to the fact that this is the first time I worked in aprofessional environment I felt strange and needed to take a plenty of time to adapt.Thus, this had an effect on the progress of the work

Sometimes, I were under pressure due to the large volume work which I did nothave enough time to complete For example, in a day, I were assigned some tasks such

as responding to partners, making report to the manager about information of foreignbusiness and translating some English documents, etc I felt worried since many taskshad to be done within a day

At first, I had difficulties in asking the staff around the office to support me asthere were many things that I did not know My communication skill is quite poor