Chapter 4 covers a subject of critical importance to the PM that is almost universally ignored in project management texts: the art of negotiating for resources. The chapter also describes some major sources of interpersonal confl ict among members of the project team.
Trang 1Managing
Conflict and the
Art of Negotiation
Trang 444
Trang 5Commitment Assessment Matrix
Trang 9Categories of Conflict
Trang 15dimensions
Assertive Unassertive Cooperative Uncooperative
Trang 17Conflict Resolution Strategies
Trang 21A method of transforming contractual
relationships into a cohesive, cooperative project team with a single set of goals
and established procedures for resolving disputes in a timely and effective manner
Trang 23Project Firm Commit to Partnering