Bài giảng Lãnh đạo (leadership) - PGS.TS. Lê Hoàng Ninh

Dưới đây là bài giảng Lãnh đạo (leadership) do PGS.TS. Lê Hoàng Ninh biên soạn. Mời các bạn tham khảo bài giảng để hiểu rõ hơn về định nghĩa, chức năng của lãnh đạo; lãnh đạo của nhà quản lý và một số nội dung khác. Mời các bạn tham khảo bài giảng để nâng cao kỹ năng lãnh đạo của mình.

LÃNH ĐẠO ( LEADERSHIP)

PGS, TS LÊ HOÀNG NINH

VIỆN VỆ SINH Y TẾ CÔNG CỘNG

ĐỊNH NGHĨA

„ Leadership is a word covering the human

„ Leadership is a word covering the human dimension of activities which initiate and foster the process of change p p g g

„ Includes issues such as nature, cultivation

of vision and values

„ Understanding why change is needed,

how it occurs, the role of leadership in , , p p

managing and motivating change,

importance of shared responsibilities

CHỨC NĂNG CỦA LÃNH ĐẠO

1. Conceptualizing/ understanding visionCo ceptuaCo ceptua g/ u de sta d g s og/ u de sta d g s o

2. Projecting/ communicating vision in own

context

3. Initiating change/guiding change

4. Mobilizing commitment and support for change

5. Managing changeManaging change resolve conflicts and issuesresolve conflicts and issues

6. Building of trust

ld b l

ld b l dd ll hh

7. Building sustainabilityBuilding sustainability developing othersdeveloping others

8. Confidence in one’s vision and oneself

Leadership in management

„ Setting goals and objectives g g g g j j

„ Obtaining the commitment of others to reaching them

„ Require not only the manager’s basic ability but in

addition the capacity to motivate enthuse energize

addition the capacity to motivate, enthuse, energize

them to work well and willingly towards goals in which they believe

“THE CAPACITY TO SECURE THE WILLING SUPPORT OF PEOPLE

–– “THE CAPACITY TO SECURE THE WILLING SUPPORT OF PEOPLE “THE CAPACITY TO SECURE THE WILLING SUPPORT OF PEOPLE

IN ACHIEVEMENT OF THE ORG.’S WORTHWHILE”

„ Depend on the exercise of interpersonal influence

„ The proactive approach : taking responsible initiatives to change situaion and attitudes through the people is

essence of leadership in management

Leadership responsibilities

at different levels

„ Different leadership functions evolve

„ Different leadership functions evolve according to the leader position and nature of change sought

„ Central level

I t di t l l

I t di t l l

„ Intermediate level

„ Community level

DEVELOPING A VISION

„ Organizational vision: view of future which O gaO ga at o aat o a s os o e o utu ee o utu e cc

leader has committed his energies and

enthusiasm to achieving

„ Vision statements are important ?: simply and clearly so that reflects the essence of what is required and is not diluted by various conditions

required and is not diluted by various conditions and details

„ Mission statement: what business are we in?

„ Visions are derived from ?: analysis of the past, present and future

COMMUNICATING THE VISION

„ For the people know that the org is trying

„ For the people know that the org is trying

to do they will be more likely to:

–– Work in team together in a spirit ofWork in team together in a spirit of

–– Work in team together in a spirit of Work in team together in a spirit of

cooperation

–– Set local and personal targets that relate toSet local and personal targets that relate toSet local and personal targets that relate to the vision

–– Handle conflict more constructivelyHandle conflict more constructivelyHandle conflict more constructively

COMMUNICATING THE VISION

11 Verbal communication

1. Verbal communication

„ Sender Sender - -Æ Æ receiver receiver

Double messages filter Double messages filter Double messages filter

a)

a) filters: prejudices ; attitudes; expectations; )) filters: prejudices ; attitudes; expectations; p jp j ;; ;; pp ;;

self image b)

b) Double message: body, tone, voice)) Double message: body, tone, voicegg yy

COMMUNICATING THE VISION

„ 2 Non 2 Non verbal behaviors: verbal behaviors:

„ 2 Non 2 Non verbal behaviors: verbal behaviors:

ƒƒ

ƒƒ Eyes, head and shoulder, mouth, body arms

ƒƒ The most important aspects are:

–– Eye contact Eye contact –– Smile Smile

–– Position of head Position of head –– Body posture Body posture y p

„ Empathy, trust, confidence…

LEADERSHIP AND

MANAGEMENT FRAMEWORK

and behaviors)

role, responsibilities, org context and rule, supervision )

manage money, staff, information

Ensuring adequate numbers

„ A health manager: is someone who spends a

„ A health manager: is someone who spends a

substantial proportion of his/her time managing:

–– Volume and coverage of service ( planning, Volume and coverage of service ( planning, g g g g

implementation and evaluation)

–– Resources : staff, budgets, drugs, equipments, Resources : staff, budgets, drugs, equipments,

buildings information

–– External relation and partners including service users External relation and partners including service users

„ “ when we talk about manager it is like a

„ when we talk about manager, it is like a hat which fits all the heads”

Appropriate competences

that training on its own does not

solve management problems “

Functional critical support system

„ The main support system are:e a suppo t syste a e

–– Planning Planning

–– Financial management Financial management

–– Information/monitoring Information/monitoring

–– Human resource management Human resource management

–– Management: stock assets ( drugs building vehicles Management: stock assets ( drugs building vehicles Management: stock, assets ( drugs, building, vehicles, equipment

„ “ health centers in one country had to record 11

f ll h f d ki d Thi k

f ll h f d ki d Thi k

full sheets of data every working day This took

on staff member who had other clinical tasks up

to 8 hours a day “

to 8 hours a day

Creating an enabling working

ii

environment

„ The immediate working environment (

„ The immediate working environment (

within health sector)

„ The wider working environment

„ The wider working environment

„ The broad cultural, political and economic

t t context

„ “ We can’t wait until we have a perfect

world to do something “ gg

GOOD PRACTICE PRINCIPLES FOR

LEADERSHIP AND MANAGEMENT

„ Health outcomes

„ Health outcomes

„ Evidence based

Ali d

Ali d

„ Aligned

„ Long term

„ Transformational

„ Harmonized

„ Harmonized