STUDY ON THE DIFFICULTIES OF THUONGMAI UNIVERSITY’S SENIORS IN THE USE OF ENGLISH IN INTERNATIONAL WORK PLACEMENT AND PROPOSED SOLUTIONSa

---GRADUATION PAPER TOPIC: STUDY ON THE DIFFICULTIES OF THUONGMAI UNIVERSITY’S SENIORS IN THE USE OF ENGLISH IN INTERNATIONAL WORK PLACEMENT AND PROPOSED... As the requirement of society

At first, I would like to express my sincere thanks to my supervisor, thanks foryour enthusiastic, knowledgeable comments, your hearty support, your guidanceand wise supervision helping me in all time of the research and in completing mygraduation paper Thank you for your precise advice and profound knowledge andexperiences in correcting my work

Second, I am glad of giving the warm thank to my group of graduation paperaccompanying with me in the hard and meaningful period of time All of you as ourinstructor were standing by me and giving me the huge spirit of improving my workcompletely

Third, on survey I would like to give the big thank to all participants who areseniors from all faculties of Thuongmai University kindly help me complete mygraduation paper, thank for sharing all your kindness, knowledge and experiences to me Fourth, I wish to send the hearty thank to Thuongmai University that createthe usefully potential opportunity for doing graduation paper, furthermore, it is theextremely great help for our work

Finally, I wish to express all people giving me the great comments in helping

me completing my graduation paper

-GRADUATION PAPER

TOPIC: STUDY ON THE DIFFICULTIES OF THUONGMAI UNIVERSITY’S SENIORS IN THE USE OF ENGLISH IN INTERNATIONAL WORK PLACEMENT AND PROPOSED

Nowadays, in the digital era along with the quickly global integration of most

of the countries all over the world, there are many entrepreneurs do theirinternational business in others countries Viet Nam with many largely potentialfactors which meet the requirement as politic, peace, kind people, good climate…However, one of the most vital elements attract foreigners to come here is the activeand good human resources

Moreover, as this development there is the extremely big need of usingEnglish - the global language is bigger and bigger Especially, the internationalcompanies were founded in Viet Nam, the need of firms about English skills ofhuman resources is increasingly high besides their working skills

As the requirement of society, Thuongmai University’s seniors have graduallytaken the proper awareness of English values at international work placement.Hence, they plan their learning English schedule to adapt mostly the common needsfrom all countries

That is the reason why I would like to give this study to discover thedifficulties of Thuongmai University’s seniors in the use of English at internationalwork placement as well as some proposed solutions which help them get the preciselook to work internationally professional

TABLE OF CONTENTS

ACKNOWLEDGEMENT i

ABSTRACT ii

TABLE OF CONTENTS iii

LIST OF TABLES AND CHARTS vi

LIST OF ABBREVIATIONS vii

CHAPTER I: OVERVIEW OF STUDY 1

1 Rationale 1

2 Overview of the study issue 1

3 Aims of the study 4

4 Scope of the study 4

5 Research methodology 5

6 Organization of the study 5

CHAPTER 2: LITERATURE VIEW 6

1 Definition of international work placement 6

1.1 The definition of domestic working environment 6

1.2 The definition of international environment 6

1.3 The value of study at the international work placement 8

1.3.1 The need of study 8

1.3.2 The difference between the domestic and international work placement of internship as the seniors of Thuongmai university 11

2 The methods and the main tools 12

2.1.1 Analytical methods 12

2.1.2 Comparative method 13

2.2 The contents of international environment and its effect on the English skills of Thuongmai university’s senior 14

2.2.1 The movement of foreign firms and groups in Viet Nam 14

2.2.2 The investment of foreigners in Viet Nam 14

CHAPTER 3: THE DIFFICULTIES OF THUONGMAI UNIVERSITY’S SENIOR IN USE OF ENGLISH AT INTERNATIONAL 17

WORK PLACEMENT 17

I Thuongmai University introduction and English Faculty and Thuongmai University’s

senior 17

1 Thuongmai University introduction 17

1.1 Thuongmai University 17

1.2 English Faculty 19

1.3 The overview of all Thuongmai University’s seniors and their Faculty 20

1.3.1 Thuongmai University’s Faculty 20

1.3.2 Thuongmai Univeristy’s seniors 21

2 Introduction of Unilever and Coca Cola 23

2.1 Unilever 23

2.2 Coca Cola 24

3 The advantages of the seniors 25

3.1 Firstly, Exposure to Different Cultures 25

3.2 Secondly, notable employers 25

3.3 Thirdly, discovering the world working situations 26

3.4 Fourth, getting the higher step of promotion 26

3.5 Finally, opportunities to develop professionally and personally 26

II The difficulties of Thuongmai University’s senior in the use of English at foreign working environment 26

1 The survey of Thuongmai University’s seniors in difficulties of English in the use at international work placement 26

1.1 Thuongmai University’s English level of seniors in reality 26

1.1.1 The actual English level of Thuongmai University’s seniors 26

1.1.2 The actual level of Thuongmai University’s seniors 28

1.1.3 How long have Thuongmai University’s seniors been learning English? 30

1.1.4 The requirement for Thuongmai University’s seniors’ English skills 30

1.1.5 The using English difficulties of Thuongmai University’s seniors 31

2.The plan to take part in the international work placement 33

2.1.The difference between English at University, communication and English at work 34

2.2 English in the international culture 34

CHAPTER 4: THE MEASURES AND PROPOSED SOLUTIONS OF THE DIFFICULTIES 37

I The purpose of Thuongmai Univeristy’s seniors 37

1 Personal development 37

2 Working development 38

II Measures 40

III Proposed solutions 42

1 Mind change of Thuongmai University’s seniors and becoming the beginner again 42

2 Centralization on the major each Thuongmai University’s senior following 42

CONCLUSION 44 REFERENCE

APPENDIX

LIST OF TABLES AND CHARTS

THE CHARTS N

o

2 Chart 3.1.The interest of Thuongmai University’s seniors about

3 Chart 3.2.Thuongmai University’s seniors estimating their English

4 Chart 3.3.The weaknesses of English skills of Thuongmai

THE TABLES N

LIST OF ABBREVIATIONS

3 CPTPP Comprehensive and Progressive Agreement for Trans – Pacific Partnership

CHAPTER I: OVERVIEW OF STUDY

1 Rationale

English language is known as the global language and is used in most of allcountries all over the world As the statistic of Widipedia, English existed over1.400 years ago and had been through a long period of time to become the currentEnglish With a huge time of use, English lasts and exists in a lot of countriesnamely England, The British, The United State, Canada, Ireland, … Other than that,there were from 360 to 400 million people speaking English as the primarylanguage, 400 million people speaking English as the second language and 600 –

700 million people learning it as a necessary language in 2006

Nowadays, there are 54 countries us English as the mother tongue, as theprimary language in their countries, 27 non-sovereignty countries and a hugeamount of other organizations globally

The world is separately at this moment as well as the riot and uncertainty ishappening in many countries being the reasons why Viet Nam is the greatdestination for all businessmen in the world as the potential country

Other than that, go along with the global integration Viet Nam also has builtthe infrastructure, the huge buildings, improvement of health, life quality… byitself With all the freedom, independence, happiness of citizen with the stablepolitics, attractive culture, huge sources, rich materials and a potential developmentViet Nam is going to be a promising destination for sure in the near future

With all the great benefits which attracts all the good customers and investors

to come in Viet Nam Because of all, Viet Nam integrates with the development ofthe world Nowadays, there are many investors come to Viet Nam and do theirbusiness in Viet Nam, so that they create office and also attract the Vietnameseemployees to work for them who know deeply about Vietnamese life and culturealong with help foreigners adapting with this country

2 Overview of the study issue

In domestic:

In Viet Nam, we have been integrating globally, and there is a potential andpromising country for local businessmen and foreign investors Viet Nam has thesuitable conditions namely climate, friendly people, stable politics, cheap and hugehuman resources and many openly helpful policies for international countries andinvestors As the website: vneconomy.vn, the international investors did a businesswith over 30.8 billion USD in Viet Nam on November of 2018 from buying shares,registration of total FDI funding, increasing and making a financial contribution tothe companies in Viet Nam, it was equal to 93.2% compared with the same period

in 2017, according to Ministry of Planning and Investment and Foreign InvestmentDepartment

20/11/2018, Viet Nam had approximately 2.714 new plans certified theinvesting registration of certificate with the new registration of 15.78 billion USD intotal, equal to 79.7% compared with the same period in 2017 Besides that, therewere investment and share purchase of 7.6 billion USD in total Export of raw oil inforeign investment area reached 160.3 billion USD, increasingly 13.4 % in 2017and got 71.7 % the export revenue of Viet Nam

The import reached USD 130.1billion, rose 12.3% in 2017 and held 60% theViet Nam import revenue in total

As the research of Vneconomy.vn, there are 108 international countries andareas investing in 59 provinces and cities of Viet Nam while Ha Noi Capitalattracted the biggest amount of investment with funding registration of 6.3 billionUSD in total, equal to 20.4% The second position was Ho Chi Minh City with thetotal revenue of registration 5.6 billion USD equal to 18.1% And the third one wasHai Phong city of 2.49 billion USD, equal to 8% of the total Vietnam revenue

In Thuong Mai University:

Thuongmai University was founded in 1960 and was the public university ofSocialist Republic of Viet Nam, and had the first name: Central CommercialSchool To get through all the hard periods of time with the history of Viet Nam aswell as the history of itself and many times renamed, this current name isThuongmai University At the moment, TMU has 2 branches, the first and centralone is located in 79 Ho Tung Mau, Cau Giay district, Ha Noi and the other is

located in Ha Nam, Ha Noi As Wikipedia, it is said on the standard background ofMinistry of Education and Training assessment that TMU (Thuongmai University)

is the place lying on top 5 universities which is the best specializing in Business,Accounting, Audit, Managing and Business Administration in Viet Nam

As its ability, TMU also catches the new trend of era with the long andprofound background TMU always takes in consideration how to improve thefacilities, materials, teaching quality and opportunities and chances for students,help them have the best condition when they study here

The university staff of 588 people is enthusiastic, responsible and creativewith the great profound knowledge and experience, namely 3 professors, 46associate professors, 61 doctors, 409 masters and 69 visiting professors andassociate professors Most of them being Thuongmai University employees havebeen going abroad for studying and doing research in the lands and countries:Russia, England, India, France, German, Japan, China, The United State, Taiwan,Thailand, Indonesia, Switzerland, Australia

Besides that, TMU founded the a lot of centers which are on purpose ofstudent’s skill development as The Smartlearn center of English Faculty (educatingEnglish), The CILA center of International Training Faculty ( educating of English,French, Chinese), The commercial science magazine (both Vietnamese and English)

of Thuongmai University

To run in the global world and fast development of life, Thuongmai Universityalso has planned to educate the students how to adapt with the job requirementsfrom material facilities to academic courses and practical working environment

To keep up with the development of the world, Thuongmai University opened

a huge of faculties to be in need of international work placement Especially, theyare namely Chinese Faculty, French Faculty, International business studies,International studies and international business management However, it isrecommended as the most important and popular background at work placement isEnglish and that is the reason why TMU opened English Faculty which had beenfocusing on English in Business and aiming to improve the English skills of allThuongmai University’s students Moreover, with the good background, knowledge

and skills, the students coming from TMU will be the excellent human resource tothe internationally environmental business

Nowadays, many foreign Universities and companies would like to connectwith Viet Nam Universities, including TMU, and have more attractive opportunities

to Vietnamese students, especially, they are seniors

Seniors in all University are the active, decisive, hard-working employees and theyalso quickly integrate with the position and the work Seniors are young human resourcesand they are ambitious and motivated who will bring the country to go further

TMU’s seniors are in that position, with the open gate of Viet Nam will findthe big and new chances in the international companies for their life However, withmany difference and difficulties and the different cultures and especially, there islanguage – English as in this study I would like to recommend

With the potential chances and open market, English – the global language isextremely important, it is the reason why I would like to do a study of TMU’ssenior in the use of English at international work environment

3 Aims of the study

In this thesis, I would like to give an exact overview of international workingenvironment in the use of English, the English skills of students in general andTMU’s seniors in particular

Especially, the main content of my thesis I would like to introduce thedifficulties of TMU’s seniors and give some proposed solutions for this issue inimproving and helping to do their glamorous career

4 Scope of the study

4.1 Object

There are an object shown the scope of the study what we are focusing oncurrently It is said as the difficulties of TMU’s seniors in the use of English at theinternational work placement

4.2 Scope

4.2.1 Space:

● At Thuongmai University for the seniors of all faculties

● At the international working environment

4.2.2 Time

There are figures, calculation, number, assessment for the difficulties and thesituations of Thuongmai University’s 4-year students when they have been at thework placement

5 Research methodology

5.1 Theory

We use all the theories involved in English and the values of it in use and put

it in action The theories of senior situations and the way they use English and do aresearch in the studies and documents which are essential to the topic followed

As known, the success of the career which depends on focus factors such asprofessional at work, the big tries of each individuals, knowledge, experiences as well asEnglish if they intend to take part in the international working environment at this pointand in coming years Thus, English plays an essential role in achieving success ofpersonal career and the future job dream of each Thuongmai University’s senior

5.2 Reality

A direct movement to the companies to do researches, investigation, analysisand assessment to complete your research well, furthermore, to do this researchcompletely, it is irreplaceable the great values of participants who are ThuongmaiUniversity’s seniors The methods to do are face – to – face questionnaires and pollsdirectly and via the internet

6 Organization of the study

The Organization includes 3 main content chapters:

Chapter 1: An overview of study

Chapter 2: Some foreign firms in Viet Nam

Chapter 3: The difficulties of Thuongmai University’s seniors in use ofEnglish at international work placement

Chapter 4: The measures and proposed solutions of the difficulties

CHAPTER 2: LITERATURE VIEW

1 Definition of international work placement

1.1 The definition of domestic working environment

The domestic working environment is known as the environment which isused Vietnamese and has all of the Vietnamese employees in the company Thedomestic work placement means Vietnamese work placement in this study wherelocal people work together and have no foreigners in this atmosphere There arealso the places using Vietnamese in all cases on working and have no connection orinternational business with the others countries

Most of huge companies and groups have the connection and on trading with

at least one partner in another country, so that the language is used popularly inreality of business is English Nevertheless, all the staff in firms as them that theyhave to know English or with the basic level at least

On the contrary, with the domestic firms, they usually do not have theconnection with foreign partners or do the international business so that they do notneed to use English mostly and it is unnecessary to hire the staffs who knowEnglish Those kinds of companies will contract and do business in the medium orsmall business inside Viet Nam Moreover, the potential customers and the amount

of consumptions of those companies are from Vietnamese people

The domestic working placement usually focuses on the small or in the localareas as in villages, in the mountain places and islands where nearly all of them areVietnamese

We can give some easy examples of the domestic country business are thesmall clothes shops in small villages, the eateries at small corner near to localschools or the medium factories are on purpose serving to the needs of citizens… Inaddition, most of them don’t have any import or export operation and the need ofdoing international business so that English has no need in this business status

1.2 The definition of international environment

Unfamiliarly as the domestic working environment, the international workplacement is in search of incredible opportunities from outside It is known that theforeign trading extremely needs English language when their aims put on the other

countries, not just only inside As we knew that between two countries when theywant to do business together, for sure that they can use their native languages.However, if there are three nations, three partners or even more, we have on thesecond thought that they must have the common languages to contact and work withtheir partners And naturally, English will be given to use as the third language tocommunicate with each other

Basically, English is more popular and easier language for non-native Englishlearners than other languages What’s more, English was known as the globallanguage which was more than 54 countries, 27 territories and many organizationsused English as the national language (according to Wikipedia, statistics in 2006).Also according to that statistics, the amount of English speakers reached to from

360 to 400 million native English speakers Besides that,the people who speak inEnglish as the second language was 400 million people and especially, there werefrom 600 – 700 million people using English as being necessary in 2006

With the free market and Vietnamese policy, it is easier for all firms in VietNam to get more and more potential opportunities on their trading All theentrepreneurs come in reality that there are the big benefits and business outside andthey can get more investments, customers and markets from valued countries than stillstanding at the only one place in our nation To get this, the important backgrounds areemployees and profound business at first The question was given that what would happen

if you had done withone of the biggest potential investors - with an American (forexample) partner of your businessyou might have without staff knowing English at all andmake a comparison with most of them can speak English

The international environment is more and more difficult than the nationalplace There are a lot of different things that will show us how they are Firstly, atthe international environment you have to work with foreigners and naturally,English is the forced request or even the basic English at least Secondly, theforeign colleagues and Vietnamese people work together in a company need to useone language to communicate It is not mentioned that just only English orAmerican – native speakers who speak English, there are people from othercountries namely India, Republic of Korea, Thailand, China… all over the worldwork together Because of that, English is a smart tool to connect all

1.3 The value of study at the international work placement

1.3.1 The need of study

• The value of English at work

We are mentioning the value of English at international work where they have

to connect with the foreign investors and customers, in some places they also have

to directly work with their foreign colleagues In many situations, body language isextremely helpful to our conversations in a small group of people However, in aprofessional working environment we will not able to use body language as thecommunicating tool so that the English skill and levels are increasingly high andthey are gradually becoming the must – have knowledge and skills of staff

By speaking English ability, many employees can easily find their dream job

or the suitable position for themselves and take the new challenges in their life withthe outside working environment One of the impossible lacks of the situation whenstaff get the job in the international work placement is to take more profits namelyhigh salary, getting more chance for the work, having knowledge and skills with thestrangely new atmosphere and new position, especially it is really helpful to thestudents are on the learning process at University

The main aim of University process is to find a good job, maybe some peoplewould plain to be self-employed, some would like to work hard and promotethemselves In other word, others would like to challenge, be through and also getthe new position

On the other hand, the gate of global business is largely opening for all people

to take the investment and the potential chances and dream jobs those are thereasons why it is said that English skill is the new door of life and when you havethe English ability you will live the second life

The benefits when foreign investors, foreign firms, or even the speakingEnglish colleagues get to be a huge promotion of life increasingly It is mentioned

as the big potential chances are from The United State, China, Korea, Japan, EUareas and some potential countries where you forcedly must speak English or any oftheir mother tongue

When the big group is planning to extend their business via doing theinternational trading, naturally, they have the main and the most potential partners,but, besides that, they need other partners as the other plans and solutions So that,

in the mixture of many countries’ working environment if you do not know thelanguage of the main partners in your company, at least and the most useful way isyou know about English

Moreover, in the global integration, English is known as the most commonand useful in the world where all products are putting on openly and are shown for abig part of the world Nowadays, very small amount of companies just only put thetarget in the domestic environment, most of them would like to put all their aimsinto action with the global connection and international free market and English isthe best tool which plays a vital role to the life of company when it is essential to all

of departments of a firm: marketing department, human resources, managementposition when introducing the products to foreigners or attract all the investors

• The TMU senior’s position

As Dantri.com with the newspaper with the title “at the first time given thenotification of 49 universities ranking in Viet Nam” in 2017, a research of manyindependent experts was shown that Thuongmai University was the universityhaving the position number of 29 in the amount of 49 universities on top of VietNam The criteria of this research were given as the scientific research held 40percentage of assessment, the training education got 40% and finally, the materialsand management ability got 20 percentage of all the assessment This research wasthe big achievement of hard working Vietnamese masters and doctors who workedand studied at famous domestic and international universities of Viet Nam and overthe world namely Doctor Luu Quang Hung, Melbourne Australia; Doctor NguyenNgoc Anh, Depocen, Viet Nam; Doctor Giap Van Duong, Giap Group, Viet Nam;Doctor Ngo Duc The, Manchester, England; Master Tran Thanh Thuy Depocen,Viet Nam; Master Nguyen Thi Thu Huyen, Education University of Ho Chi Minhcity, Viet Nam Besides that, the scientists took part in as the consultants andsupported to the project were the Professor Tran Nam Binh, New South WalesUniversity, Australia; Professor Le Van Cuong, Paris 1 University, France

Thuongmai University of Viet Nam is also assessed to hold the positionnumber 5 in the amount of Economic, Management and Business trainingUniversities in Viet Nam as Toplist.vn shared.

As the results of good education and background from Thuongmai University,Thuongmai University’s students put themselves into the good way and take thegood knowledge, experience and skills from when they are on learning process Itcannot be denied that most of all Thuongmai University’s students are creative,hands-on, ambitious and specially, hard-working Nowadays, in the free market, thesociety and a lot of companies recognized the ability and level of the staff who havethe education background at Thuongmai University

Since long time ago, all of Doctors, Masters, Professors and lectures ofThuongmai University have been realizing that the training process for all studentshave to depend on the common needs of most of all companies from those they will

be able to create the courses and found the centers of training education to maketheir students meet demands of the positions in the market and be the good andpotential human resources for most of firms

The care of Thuongmai University mostly focuses on the seniors There aremany reasons of this action, the seniors – a so-called four-year students, nearly arethe important part of society and business, they also are the need of market when allthe companies in Viet Nam, both domestic and international business, are lack ofgood human resources Because of that, the confusion of Thuongmai University areincreasingly and wish how to train all the students to be the needy human resource

of market and meet the demand of difficult market

At the point of this study, it is mentioned strongly that all the ThuongmaiUniversity’s seniors who work and meet the international working environment andover than that, there are the difficulties of Thuongmai University’s seniors in theuse of English in global work placement where the free market is graduallybecoming the core of business all over the world

To be honest, although English is the global language many students infaculties here cannot speak English or even if it is possible, there is just the basiclevel and will not be able to meet the needs of companies This study is going to

show some of the difficulties in reality at international working environment andwould like to push the seniors out and awake They need to come in reality wherethe status and position they are standing and from that awareness they can adjusthow to meet the English needs of international firms

English is extremely important and it is as the key of successful people whenthey tend to filter into the economy and do the business beside the social skills, theknowledge, experiences and even the luck in business and at work

The international work placement is in variety of different circumstances andenvironments, so that Thuongmai University’s seniors need to be flexible and agile,simultaneously creative and hard – working, especially in the use of English andputting it into action

The difficulties of English use on this study also show that how important andessential English is at working both advantages and disadvantages However, it ismentioned the disadvantages and the difficulties of Thuongmai University’s seniorswhen they use this in real communicating situations and professional internationalenvironment From all of them, this study would like to bring a real overview andawareness of the position and the world they are standing now and in the nearfuture

This study is familiarly the key to open the new doors and horizons for theseniors and students, especially, if they are on the road to find their suitable stepsand positions in the coming years They are in need of awake themselves up, realizewho they are and the important position of English using at work…

1.3.2 The difference between the domestic and international work placement of internship as the seniors of Thuongmai university

There are big differences between interning and working abroad and locally.With pros and cons of both it is said that all of the interns and fresh graduates have

to have the precise look to their own decision for picking up the local workingenvironment or international one

a Way of working

Working in a foreign company exposes you to a different culture, new ways ofcommunicating and perspectives that may be vastly strange with those you grow up

with In the situation, people are on working domestic, their life could carry on asnormal after hours and when they mostly finish their working time Mostly, thereare two absolutely different kinds of fields Work and personal time are not usuallyinvolving in each other Hence, sometimes you can hold the day’s work totomorrow if you have not finished it yet today.

With international one are difference, people have to finish all the day’s workbefore leaving the office This can make them experience more intense, but possiblymore exciting and worthwhile for their career

b Cultural insights

The domestic and international cultures are extremely different so that to be apart of the group at international working environment, people and TMU’s seniorshave to have the deep understanding of company’s culture

c The thought

As affected by native cultures, thoughts of each country are different and itwill create the impact on the working environment Thus, in the strange workplacement they need to understand cultures, customs, ways of their life, theircommunicating ways … to integrate with this and it will supplement to your career

In the integration of all countries, most of Vietnamese choose the free market

to do their business instead of others To do that, English plays an essential role inmaking the success for the business Naturally, if it is mentioned the internationalbusiness, the first thing and one of the most important issue is English skills of theirstaff although their employees are talented in the position

2 The methods and the main tools

2.1.1 Analytical methods

As the website named Reference given, the definition of analytical researchsaid that Analytical research is a specific type of research that involves criticalthinking skills and the evaluation of facts and information relative to the research

being conducted A variety of people including students, doctors and psychologists

use analytical research during studies to find the most relevant information Fromanalytical research, a person finds out critical details to add new ideas to thematerial being produced

The analytical methods include:

Identify the problem to solve

Choose an appropriate process (The key step)

Use the process to hypothesize analysis or solution elements

Design an experiment(s) to test the hypothesis

Perform the experiment(s)

Accept, reject, or modify the hypothesis

Repeat steps 3, 4, 5, and 6 until the hypothesis is accepted

Implement the solution

Continuously improve the process as opportunities arise

In this study, I would like to have a study at Thuongmai University’s senior sothat my object is the difficulties in the use of English in the international workplacement I use the statistics and figures of companies in Viet Nam doing theinternational business Besides that, I also use the figures and information ofThuongmai University’s senior status to give in this work

Attempts to find solutions to these problems involve negotiation andcompromise and a sound knowledge of different national contexts

The benefits to be gained from cross-national work include a deeperunderstanding of other cultures and of their research processes

This method would be used as the tool to compare the similar and differentthings between the given companies or recommended issues on this study I wouldlike to give two companies, one of them is travelling companies where all staff has

to use their English at work and there is the potential place for seniors Secondly, Iwill compare that kind of travelling companies to the import – export companies totake deeply understanding and how hard Thuongmai University’s seniors will beable to meet.

2.2 The contents of international environment and its effect on the English skills of Thuongmai university’s senior

2.2.1 The movement of foreign firms and groups in Viet Nam

In the new era, the market is free and individual so that the movement istowards the potential opportunities Viet Nam expects that disbursed foreign directinvestment is rising gradually as the government in their efforts to attractinternational manufactory to the country The Ministry of Planning and Investmenttargets to get more FDI energy, high technology, export via the efforts to developthe place of business – friendly one Mentioned by the World Bank, the businessmarket of Viet Nam proved greatly an good shift in 2017, with the large obtaining14th position in their Ease of Doing Business ranking that year (with the big changefrom 82nd in 2016 to 68th in 2017), and remaining the position of 68th in 2018

In the last few years, FDI in Viet Nam highly increased both quality andquantity In 2017, Viet Nam hit the record of USD 14.1 billion, equal 12% Thetotal stock of FDI stood at USD 129.4 billion (60% of GDP) at the end of 2017 Thefocus investors came from South Korea, Japan and Singapore According to thatperiod of time, it was 49.6% of total investment of FDI, it is said that themanufacturing and processing sectors gained the most FDI ever

2.2.2 The investment of foreigners in Viet Nam

The promotion of foreign investments is part of Vietnam's developmentstrategy To that end, the government is improving its judicial system, creating moreincentives and taxation policies for foreign investors and trying to respect itscommitments with regard to the international community

With the profound outlook and a deep overview of Viet Nam market, manyforeigners are gradually intending to invest into the country Viet Nam is creating manygood opportunities to international entrepreneurs all over the world when they haveinterests and plans to do their business into the market Besides that, Viet Nam also putsthe big efforts to attract the potential foreign traders with the purpose of increasing

the FDI flow mainly

To gain that target, it is wondering that what Viet Nam has to attract theinternational investors and businessmen to pour their money into Vietnamesebusiness market It is understood that if we desire to get something we have to givethem their need or something brings benefits for both parties Viet Nam has a lot ofsuitable factors for doing business

First of all, it is natural that the politics must stabilize

As the Republic Socialist of most countries in the world, Viet Nam bringsitself the characteristics of that It means that Viet Nam just has one party and incharge of running, protecting and developing the country, it does not have the war

or competition among parties as well as the disadvantages of parties into a countryThe Government has relentlessly perfected its legal system, created moreincentive policies for foreign investors and tried to fulfil its commitments to theinternational community As well, Vietnam's efforts to maintain its socio-politicalstability and step up and professionalise investment promotion activities play acrucial role in increasing the FDI flow

Besides, the policies which are opening to a lot of countries are spreadinggreatly as well as creating the good conditions to international companies get thewin – win deal for both Viet Nam and its partners

Secondly, it is the need of Viet Nam business market

Viet Nam is a developing country which has much potential development forforeigners With the population of more than 97 million (in 2019) as Danso.orgcited, the need of local people are highly increasing annual and have the highrequirement for the quality of life In some fields, domestic firms cannot product theitems so as to meet the need of citizens If the international companies focus onthose kinds of market, they will have the stable and good place to do their business

in Viet Nam

Investors will continue to find traditional export-oriented sectors such

as electronics, garments, and footwear to be attractive In addition to the oriented sectors, the domestic market also provides an opportunity for investors.With growing urbanization and rising incomes, industries such as education, real

export-estate, retail, food & beverages, e-commerce.

Thirdly, the Viet Nam climate is stable

With the typical tropical monsoon climate, the characteristics are clementwhich are creating the auspicious conditions on business for businessmen Incomparison with Japan or The Public of Korea, the climate is strict, snows, hardwinter in spite of having the good politics

• Locations

Regions such as Hanoi, Ho Chi Minh City, Haiphong, and Bac Ninh continue

to remain as major FDI destinations, mainly due to developed infrastructure andconnectivity There are several factors that must be considered including geographiclocation, land, labor, infrastructure, industry, business environment and incentives

• The Agreement

In addition to CPTPP, Vietnam as an ASEAN member already has FTAs withthe member states of ASEAN, China, Japan, South Korea, India, Australia, NewZealand, and Hong Kong Bilateral FTAs include Chile, Japan, South Korea, andthe Eurasia Economic Union (EAEU) Also in the pipeline is an FTA with theEuropean Union (EU), which is currently under ratification

• The human resources

Viet Nam is proud of that they have the active, hard – working, high –qualified and responsible human resources Moreover, in Viet Nam market, theprice of most of the goods is cheap so that the requirement is not as high as otherdeveloped countries as USA, US, Japan …

CHAPTER 3: THE DIFFICULTIES OF THUONGMAI UNIVERSITY’S

SENIOR IN USE OF ENGLISH AT INTERNATIONAL

Thuongmai University is the public University of Viet Nam which is managed

in the education system of Republic Socialist Viet Nam This was built in 1960 Theprincipal is Professor and Doctor Dinh Van Son

Thuongmai University is so-called University of Commerce having 2 places,the head office is located at 79 Ho Tung Mau street, Cau Giay district, Ha NoiCapital and the branch of this (built in 2015) is lied on Ly Thuong Kiet street, LeHong Phong district, Phủ Lý city, Ha Nam province, Ha Noi capital

Thuongmai University is ranged on top of 5 universities specializing in Audit,Business, Economic, Management, Accounting in Viet Nam by the Training andEducation Ministry of Viet Nam

The group of teaching staff is profound, active, careful, enthusiastic who has alot of knowledge and experiences in teaching and training namely, approximately

600 teaching staff, 3 Professors, 46 Associate Professors, 61 Doctors, 409 Mastersand having 69 Foreign Professors and Associate Professors as the visiting teachers

at Thuongmai University Most of teaching staff of Thuongmai University havebeen on working period of time in Thailand, Japan, China, Russia, England,German, India, The United State, Sweden, Indonesia, Australia and Taiwan

The Dominate Residents of Thuongmai University

• Professor and Doctor Nguyen Thi Doan (in charge of Thuongmai University

in 1993) being Vice President of Republic Socialist Viet Nam

• Professor and Doctor Pham Vu Luan (in charge of Thuongmai University in2000) being the Minister of Training and Education Ministry

• Professor and Doctor Nguyen Bach Khoa (in 2004) being Chef Editor ofCommercial Science Magazine

• Current principal is Professor and Doctor Dinh Van Son who is chairman ofthe council holding the title of Professor of economics

Infrastructure of Thuongmai University

With the area of 380.000 meters of the head office and well-preparedmaterials, the big library, physical education area, public health station and goodstandard class and a huge area of beautiful campus, Thuongmai University has beencreating the well-educated environment for all students on learning

Thuongmai University is the multiple sector university and is educating 14faculties with 19 special faculties at the Bachelor level, 3 faculties at Master level and 3faculties at Doctor level

Thuongmai University currently has the amount of more than 20.000 students onlearning both in Cau Giay district and Ha Nam province and yearly has educatedthousands of good human sources for domestic and international companies andgroups

With the slogan – “ Choose to succeed”, Thuongmai University is heading thequality of the new generation human resources of country and desires to meet the need

of most companies at the moment

Yearly, Thuongmai University in the good connection with foreign Universities

in China, Japan, France and many countries and founds the programs of studentexchange for Thuongmai University as long as Thuongmai University’s partners Theprograms are about one-year exchange, 2-year exchange or scholarships for studentshaving excellent accomplishment in studying and activities at Thuongmai University tosupport students

Besides, Thuongmai University creates favorable conditions for disadvantagedstudents as well as strictly fair regulations for all the students for not obeying the rules

of Thuongmai University or making the guilty of Republic Socialist of Viet Nam.Leading to the motto “payoff quibble”, cheating in examinations and awardsjust for show, Thuongmai University is on the race of being on top of Viet Nam

Universities having the friendly and good place for all students.

What’s more, to meet the vital needs of global economy, ThuongmaiUniversity always educates and trains with the good and practical quality coursesand creates all the opportunities for Thuongmai Universities not only seniors insearch of occupation both part – time and fulltime

Thuongmai University also focuses on the aspirations of students which theyare heading and aiming to guide them to get promotion Every semester, ThuongmaiUniversity let their students choose freely some courses they desire to and fromthose courses they can realize what kind of job they are talented and keen on.Indoor and outdoor activities as well as courses target to help students familiarizethemselves with teamwork building, being a leader and work in independencefamiliarly to be logical at work and achieve the great accomplishment

Thuongmai University does not ask their students for a huge of courses on thelecture, all of them are shortened and students will have the chance to explore andlearn and practice and take experiences of social life and work from outside as wish

of many students As the result, Thuongmai University’s students have the leisuretime more than other universities and have gained the positive recognitions frommany companies the recent years

1.2 English Faculty

In the development of Thuongmai University, English Faculty was built as thetendency and essential need of society and most of the companies in the globalintegration of period of time

English Faculty was found in 2007, this place has the profound andenthusiastic lecturers who have many years on the lectures and willing to help andpromote students and guide them As the official website of Thuongmai University

as well as English Faculty, from the time of foundation to the present, EnglishFaculty has been in charge of training and educating the commercial English inEnglish sector managed by English Faculty Hitherto, English Faculty has educated

6 generations of Bachelors specializing in Commercial English and with the amount

of graduation students are more than one thousand of people Specially, one of themost remarkable things is most of graduation student from English Faculty

(approximately more than 80 percent amount of students) finding the job in thecompanies where being able to use English at work.

Although there is the young one at Thuongmai University, English Faculty isgradually developing and creating the trust with the good quality generations of students.Thuongmai University simultaneously keeps an eye on all the students and focus onEnglish skill for students, not only students at English Faculty but also all students onlearning at Thuongmai University and especially, there are the seniors

English at Thuongmai University

As the awareness of important value of English at business and every firmnowadays, Thuongmai University focuses on investment of teaching English andimprovement the English skills of all students as well as the seniors when theynearly take the next step of life and become the potential human resourcesgeneration for the companies and economy All the faculties of ThuongmaiUniversity have an overview and the respectability for English as a dispensable part

of valued learning and teaching program of students From that, students are awarethe vital role which English is playing and will support them in the near future

The awareness of seniors

In the digital era and the global integration, all the students have therecognition of self – developed responsibility, and remarkably, the dominategeneration starts nearly is seniors As it’s shown, it makes sense that ThuongmaiUniversity’s seniors on this study need deeply to keep their mind on learningEnglish how to be fluent in both communication and academic

Having the deep awareness of English values at work, ThuongmaiUniversity’s seniors are ready to learn English to take a further step, promotion oreven struggles in life and at international work placement Those seniors challengethemselves in learning English as well as giving it into the real international workenvironment

1.3 The overview of all Thuongmai University’s seniors and their Faculty

1.3.1 Thuongmai University’s Faculty

Thuongmai University has 17 faculties specialize in training the Bachelordegree, 6 faculties for the Master degree and 5 faculties for the Doctor degree in