Phudng phap thu thlp sffli?u Thu th~p thong tin thu ca'p: tlm kie"m cac thong tin anh hu'dng de"n ho~t d{ng cua Thu th~p thong tin sd ca'p: nghien ctl'u t~i cac b{ ph~n, nha may san xua
Trang 1BO GIAo DUC VA E>AO TAO TRVdNG DAI HQC K.INH TE TP H6 CHI MINH
TRAN MINH QUAN
HOACH E>INH CHlldNG TRiNH E>AO TAO
VA PHAT TRIEN KV NANG NGHE NGHII;P
Chuyen nganh: Qulm Tri Kinh Doanh
Ma s6: 60.34.05
LUAN vAN THAC si KINH TE
NGUOI Hu'dNG DAN KHOA HQC:
TS NGUYEN TAN KHUYEN
5/jAUJL
Trang 2Toi cam doan cac n9i dung cua lu$1n van nay dLJqc hlnh thanh
va phat tritn tu nhung q uan ditm ca nhan cua toi dU'Oi Slf hl16ng d~n cua th~y TS Nguy~n T~n KhuySn
~
Toi xin ch[u trach nhi~m hoan toan vS n9i dung cua lu$1n van
Trang 3MVCLVC
cnuONG I: GIOI THitu !
1.1.LY DO HINH THANHE>E TAl 1
1.2 Ml,JC TIEU E>E TAL 1
13Y NGHIA THl,J'C TIEN CUA E>E TAl - " • ;, , 2 1.4 PHAM VI NGHIEN cuu 2
1.5 PHUONG PHAP THl,l'C Hlf!N 2
1.5.1 PhuC!ng phap thu th~p stf lifu 2
1.5.2 PhuC!ng phap nghien cuu 3
16B"' 0 ClJC LUAN vAN A v 3 r f ml' " ' r l ~ ' "' CHu<1NG II: T u;C NGHII):M VA Cu Su LY THUYET 5
2.1 V AI TRO evA E>Ao TAO E>OI vd1 sl,l' PHAT TRIEN c6NG TY TRONG BOI cANH CANH "' "' "' 5 TRANH KINH TE QUOC TE
2.2 KINH NGHif!M THl,l'c TIEN v:E sl,l' THANH c6NG evA MOT s6 cAc c6NG TY LON TREN THE md1 c6 LIEN QUAN E>EN v1l3c E>Ao TAO vA PHAT TRIEN NHA.N VIEN 7
2.2.1 Bai hQc tit Motorola 7
2.2.2 Bai hQc tit Tae Kwang Vina 9
2.2.3 Bai hQc tit Tire Plus 10
23 D' ' , "' ;, A AO TAO VA PHATTRIEN NGHE NGHI];'i:P 12
2.3.1 Khai nifm 12
2 3 2 M • • • (.lC tleu cua ao t{lo va p at trzen '" ? d' ' h, •N 12 2.3 3 Trach nhifm cua b9 ph~n dao t{lO va ph at triln 13
2.4 CHu'dNG TRINH E>Ao TAO v A PHAT TRIEN 13
2.4.1 Phtin tfch nhu cdu dao t{lO va phat triln 14
2.4.2 Ho{lch djnh chuC!ng trznh dao t{lo 15
2 4 3 ac c C , h' '" l tzeu can u{lt cua mQt c LtCing rm uao t{lo va p at tnen ~ .;1 ? A h t ' h ;1' ' h, •N 19 2.4.4 Danh gia hi?u qua dao t{lo 19
MTJ-ClTJ-C
Trang 4Cmf<lNG 3: Sl)' PHAT TRIEN CUA CONG TY LEVER VItT NAM 20
3.1 GIOI THI~U TAP BOAN UNILEVER VA UNILEVER VI~T NAM 20
3.2 GIOI THI~U C6NG TY LIEN DOANH LEVER VI~T NAM 21
3.2.1 San phtlm 24
3.2.2 Sa d6 t6 chac cua cong ty lien doanh Lever Vift Nam 25
3.3 Sl,1 PHAT TRIEN CUA LEVER VI~T NAM TA.O NEN NHUNG THACH THUC v A cd H(n BOI , , ,1! )'< A A 26 VOl Slj PHAT TRIEN TA Y NGHE NHAN VIEN
3 4 ANH GIA CAC BAC BIEM BEN TRONG E> ' ' ' ~ ,1! A 35 341 t;tc lem n an vlen vt;tn an san xuat £)v d'K hA • A A h' h ? A' 36 3.4.2 Hot;tt dl)ng san xudt 37
3.4.3 Hot;tt dl)ngTPM 39
3.4.4 Hot;tt dl)ng dew tt;to va phdt triin tay nghi 40
Cmf<lNG 4: HO~CH DlNH CHu'<lNG TRINH DAO T~O & PHAT TRIEN 44
4.1 Sd Bo HOACH BJNH cmJdNG TRINH BAo TAO v A PHAT TRIEN KY NANG NGHE NGH$P cHo THQ vAN HANH TAl c6NG TY LEVER VI~T NAM 44
4.2 PHAN TfCH NHU CAU 44
4.3 HOACHBJNH cHVdNGTRINH BAo TAO vA PHATTRIEN KY NANG 49
4.3.1 M~c tieu 49
4.3.2 Nl)i dung 49
4.3.3 Hinh thac dao tt;to 58
4.3.4 Cdc nguyen tdc h6 tr(l 60
4.4 PHAN TfCH NHAN VIEN 60
4.4.1 PhU(}flg phdp phan tfch nhan vien di xdc djnh nhu cdu cua m6i nguiJi 62
4 4 2 ac U(Jc tnen c, b , •K kh • d ? , d' h h al e xac 1n n u cau cua mm t ~ ? 'X• h (1 vt;tn an A h' h 65 4.5 E>o LUONG vABANH mA HI~u QUABAo TAO vAPHATTRIENTAY NGHE 67
"' " ' "' CHU<lNG 5: KET LU~N VA KIEN NGHJ 69
5.1 KETLUAN 69
5 2 KIEN NGHJ NHUNG NGHIEN cuu TIEP THEO 70
Mtjcltjc
Trang 5? ,:? '
Bang 1: cau hoi va tra loi ve dao te;to & phat tri€n nhan vi en trong thLfC ti€n 7
Bang 2: thi ph~n cac nganh hang nam 2005 va ffi\lC tieu 2006 26
Bang 3: ce;tnh tranh hoa my ph~m te;ti thi tru'ong Vi~t Nam 33
Bang 4: slf da de;tng trong quy each dong g6i va to'c d() thay the'htmg nam 38
Bang 5: chu'ong trinh dao te;to th<;1 v~n hanh cong ty Lever Vi~t Nam 55
Hlnh 1: so d6 cac bu'oc cua m()t chu'ong trlnh dao te;to va phat tri€n 13
Hlnh 2: to'c d() tang tru'dng doanh thu hang nam cua Unilever Vi~t Nam 21
Hlnh 3: to'c d() gia tang san lu'qng hang nam cua Lever Vi~t Nam 22
m m h 4 :toe Q g1a tang san u'qng Qt g1e;tt xuat ~ d" • w ? 1 b" •w ~ kh;? au 28
m m h 5 b: 1eu o n quan e ng l cal tlen cua mQt t ; ! d~ bl h " d~ h" ? • • ~ ? " h <;1 ve;tn an " h' h 29 IDnh 6: bi€u d6 chi phi d~u tu' va tien tie't ki~m hang nam tu hoe;tt d()ng TPM 29
IDnh 7: bi€u d6 so sanh chi phi san xu~t cac cong ty hang d~u the' gioi 30
m m :co cau tum va tn h8 ~ ;~ , 'nhd" h" Q n an v1en ve;tn an san xuat ., " h' h ? ~ 37 IDnh 9: so d6 hoe;tch dinh chu'ong trlnh dao te;to th<;1 v~n hanh 44
Hlnh 10: so dd phan tich nhan vi en d€ xac dinh nhu c~u cua thq v~n hanh 63
Dank m{lC bang bie'u h'inh ve
Trang 6DANHMl)C CAC CHUVIETTATVA YNGHiA
TPM: Total Productive Maintenance
HACCP: Hazard Analyst and Critical Control Point
GMP: Good Manufacturing Practice (h~ thO'ng thlfc h~mh san xua't tO't)
SHE: Safety Health Environment
UQCS: Unilever Quality and Consumer Safety
LSUPA: Line Supervisor With Safety Audit
6 Sigma: mo hlnh cai tie'n cha't ht<:jng theo 6 sigma
AM: Autonomous Maintenance (Tlf chii bao du'ong)
KAIZEN (FI: focused improvement) cai tie'n c6 trqng tam
OHS: Occupation Health and Safety Management System OHSAS 18001 (H~ thO'ng quan ly an to~m sue khoe nghe nghi~p ciia BSI- Bristish Standard Institution)
Environment Management System ISO 14001 (H~ thO'ng quan ly moi tru'ong)
Quality Management System ISO 9001 (H~ thO'ng quan ly cha't lu'<:jng)
ERP: enterprise resource planning (h~ thO'ng ho£.lch d!nh ali nguyen doanh nghi~p ) WW: cong Ct;l phan tfch Why Why
WWBLA: Why Why Because Logical Analyst (cong ct;t phan tfch c6 ki~m chung) IE: Industrial Engineering (cong ct;t phan tich IE)
4M = Fishbone: cong ct;t phan tfch Man, Machine, Method, Material
PM analyst: cong ct;t phan tfch cao ca'p PM
OPL: One Point Lesson ( cong ct;t bai hqc m()t diEm)
SPC: Statistic Process Control (kiEm soat qua trlnh b~ng thO'ng ke)
Viet tilt va y nghia
Trang 7OJT: On The Job Training (dao t~o qua cong vi~c)
QA, QM matrix: rna tr~n cha't lu'qng QA, QM
VCS: visual control system (h~ th6ng qmin ly b~ng miit)
JIPM: Japan Institution Planned Maintenance (H9c vi~n bao trl Nh~t Ban)
SMART: Specific, Measureable, Achievable, Realistict, Time Bound
OEE: Overall Efficiency Equipment (Hi~u sua't v~n hanh t6ng th€ ciia thi8t bi)
QDI: Quality Demerit Indicator (Chi s616i cha't lttqng)
AQL: Acceptable Quality Level (Muc cha't lu'qng cha'p nh~n dttqc)
QA: Quality Assurance (Phong Bam bao cha't lu'qng)
HR: Human Resource (Phong Nhan st;()
Eng.:Engineer (Phong Cd di~n)
Production: B() ph~n san xua't (Nha may, phan xu'Cing)
T&D: Training and Development (Phong dao t~o, trt;(c thu()c Phong nhan sl;t')
PDCA: quy trlnh PDCA (plan - do- check- act)
MSDS: Material Safety Data Sheet (an toan hoa cha't)
UABC: 16i cha't lttqng theo 4 ca'p d() U, A, B, C
L6i U: khong cha'p nh~n
L6i A: 16i nghiem tr9ng
L6i B: 16i n~ng
L6i C: 16i nhy
Viet tdt va y nghia
Trang 8Luijn Van Th{lc Si Trang 1 fJ{li Hpc Kinh TlTP.HCM
Y/141!1'/41'71/I/AI'/Ar/HY.IJII'/AY/A"/I/A'/.N/D/I.411'71/I/1/K/I/AT/.1/I/.IY/I/I/AIVI/I/H/A1'7AI'/I'/I'/H/A'/I/AY/6AIPAY/4Y/H/IAIII'/AI'/I'/H/I/I/I/I/I/Af'/I/.IIY,/I/I/I/AI'/Ar/D/K/I/I/AT/I/8/I'/I/A!?/I/I/Ar/A
CHU'ONG 1: GIOI TH~U
1.1 Ly do hinh thanh d~ tai
"Ho~ch dinh chu'ong trinh dao t~o va phat tri~n ky nang ngh~ nghi<$p cho nhan
ngh~ nhan vien lien tl;lc, nhilm mgc dich h6 tr<;1 doanh nghi<$p hon nii'a trong vi<$c
1.2 M\lc tieu d~ tai
Hpc vien: Triln Minh Qulin
Trang 9LuQ,n Van Th(lc Si Trang 2 D(li Hvc Kink Te'TP.HCM
'YI/A'/A'/K/I/I/I/N/I/I/I/I/.AY/I/IQI/A!J'/I/H/Ar/AIYAVI/AI'/AY/I/I/JI~:I'/I/U/D/I'/.DYAT/-"'/1'71/I/API/I/AY/AI'/I/I/.N/N/I/I/AI'/I/AI'/H'/I/""-"7AI'Jiii'YAT/I/K/AY/AI'YI/A'Aiii'YI/N/I/I/N/H/N/I/I/I/il
1.3 y nghia thtfc ti~n cua d~ tai
1.4 Ph~m vi nghien cdu
djnh- thlfc hi?n- danh gia hi?u qua chu'dng trlnh dao t~o va phat tri€n ky nang
1.5 Phtidng phap thtfc hi~n
1.5.1 Phudng phap thu thl)p sffli?u
Thu th~p thong tin thu ca'p: tlm kie"m cac thong tin anh hu'dng de"n ho~t d{)ng cua
Thu th~p thong tin sd ca'p: nghien ctl'u t~i cac b{) ph~n, nha may san xua't trong
Hvc vien: Tra'n Minh Qulin
Trang 10Luljn Van Th(lc Si Trang 3 Bq,i H(Jc Kinh T(TP.HCM
'YI/A1'.41/Y/I/AI"/I/.N/I/.N/I/.N/AYHYAT/.N/.N/I/IYN'AIY/K/I/I/AF/I/17.1/I/4'Y.H/I/.N/I/AY/N'/I/A'/H'/DYH/N'/AP/ tiV/I/.N/49'1/H/HYI'~/I/AI'/#/I/H'/IY.N/I/.N/AI'/AI"/N/I/Ar/I/A'/A"/.4fiY/A?/AI'/I/A7/N/H/.D/A
Tu nhung thong tin tren, tie'n hanh phan tich cac di[ic di€m ben trong cilng nhu' cac
tri€n tay ngh8
Ho~ch dinh chu'dng trlnh dao t~o va phat tri€n tay ngh8 tren cd sd nhung thach
Lu~n van du'qc vie't khoang 70 trang, bao g6m cac ph~n chfnh sau:
Di€m Ye'u Ben Trong (24 trang)
ph~n d6i thu c~nh tranh, tefc d<) tang tru'dng, qua d6 t~o nen nhung thach thuc va
thoi cilng phan tich va danh gia chi tie't v8 di[ic di€m ll;t'c lu'qng lao d<)ng cua cong
H(Jc vien: Trlln Minh Qulin
Trang 11Luljn Van Thq,c Si Trang 4 Dq,i HQc Kinh TlTP.HCM
'YAY/AY/I/A'/I/.AY/I/171/I/171/I/I/I/I/N71/Aif71/I/I/I/I/I/I/I/AI'/I/I/JIIVI/IT/AT/I/I/AY/N/A'71/I/AI'YH'/I/I/A'/I/D/I/I/N/U/N/I/.IYI/I/U/AT/I'/I/I/I/I/.NYI/H/H/AF/ tWH/AI'/I/I/AT/.d!JI'/A
tO't nha't do'i voi cac yeu cffu ngay cang cao cua thi tru'ong va ngu'oi tieu dung
HQc vien: Trfln Minh Qulin
Trang 12Luljn Van Thr.zc Si Trang 5 Dr.zi HQc Kinh Te'TP.HCM
'717APA'I'71/I/I/H/I/,,II'/AI'/AI'YI/I/H/.JIII/I/A1'/U/A'YIYI/LI'YI/I/K/I/APIYAT/H/A'/I/I/171/171'/A'/N/I/H/A?/I/I/I'/17AI'/AJ'YA1'/I/I/AT/I/Af'/AIYK/I/AI'/I/4'1'/I/A'/AT/I/N/I/A'YD'/.1/K/A'Y.III'/I/H/AI'/6/A
CmJONG II: THl)'C NGHI~M VA CO s(j LY THUYET
2.1 Vai tro ctia dao t~o do'i v6'i srf phat tri~n cong ty trong boi canh c~nh
tranh kinh te' quo'c te'
b~ng nhau cho ta"t ca cac doanh nghi~p Ion ho~c nho Slf thanh cong cua m<)t
mang tinh d<)t pha va bie"t each t6 chuc, khai thac, sii' dvng h<Jp ly Voi to'c d9 thay
len phia trltoc cling cac bie"n d<)ng cua moi trltong kinh doanh bu<)c cac doanh
nghi~p phai khong ngting trang bi cho mlnh m<)t d<)i ngii nhan vien xua"t siic de c6
vien trd thanh m<)t nhan tO' chinh cho slf phat trien cong ty:
dao t~o v~ van hoa va t~p quan kinh doanh (J cac quo'c gia Toan c~u hoa bu<)c
HQc vien: Tra'n Minh Qulin
Trang 13Lu/jn Van Thq,c Si Trang 6 Dq,i H11c Kinh TlTP.HCM
'YAVI/I/IYIYI/IYI/I/I/I/H/I/I/H/I/.N/H/I/AY/I/I/1/41'/I'/I'/I/1/Ihiii'/I/I/I/N/I/D/H/I/I/I/D/I/I/IYI'/H/I/I/I/.IY/I'/IYH/I/I/I/4'/N'/I/IYI/I/H/I/AY/I/I/AV/H/H'/I/H/H/H/AUH/A
doi hoi cong ty phai c6 cac tieu chuffn cha't lu'<Jng phu h<Jp ISO 9000, ISO 14000, OHSAS 18000, TQM (total quality management), Six Sigma, GMP (good manufacturing practice), HACCP (Hazard Analyst & Critical Control Point) va
Bao tC;lO la mQt thanh phffn quan tr<;mg cua quy trlnh dam bao cha't lu'<jng, giup
quan de'n cha't lu'<jng rna hQ c6 the sii' d-.;tng de hlnh thanh nen cha't lu'<jng cua san
tay khach hang Bao tC;lO cung giup nhan vien va nha quan ly cac ky nang thie't
Ky thu~t moi: ky thu~t thay d6i each thuc chung ta chdi voi khklp the' gioi (game
Internet, email, h()i thao qua mC;lng, e-commerce giup cong ty giao djch thu'dng
conferencing, intranet, e-learning, overhead projector
H11c vien: Trtln Minh Qulin
Trang 14Lul)n Van Th(lc Si Trang 7 IJ{li Hvc Kinh Te'TP.HCM
'/I'/IY,I/.IY.I/I/-K/Al'/I/.I/I/A"~K/A'/.IIY/I/AI'YH/I/AY/I/A'/D/I/6/I/AY/8hi/'71/AIY.N'/.171/I'/AI'/I'/I/I/.N/AI'/I/H/A'/I/4'71/I/H/K/6/D/I/I/H/AI'/I/I/I/H/.N/I/N'/A'/H/AY/I/I/I/N/N/AY/N/N/NM
Bao nhieu % cong ty tie'n 70%
vien blnh quan hang nam
2.2 Kinh nghi~m thtfc ti~n v~ stf thanh c6ng cua m()t s6 cac c6ng ty Ion tren the' gim co lien quan de'n vi~c dilO t~o va phat tri@n nhftn vien
2.2.1 Bai h(Jc tit Motorola 2
Hvc vien: Triln Minh Quan
Trang 15Lul},n Van Th(lc Si Trang 8 D(li Hvc Kinh TlTP.HCM
TDT/IYA'/I/H/N/4/VI/I/JII/I'/I/AI'YI/.IY/I/I/I/AY/.111'/N/1'/AYI/N'/AY/I/I/.IT/41'71/I/I/I/I/I/I/I'/1/H/.IT/I/AI'/I/I/I/H/.ti!!Y/.I'i'/H/I/.IJI'/I/I/I/1/8/I/I/I/I/AY/H/H/H/AY/I/A/'/U/D/AT/A'YN/N/N/I/A
nu'oc ngoai d6i moi Khac voi cac cong ty khac, thu'ong tlm each sa thai nhan vien
tu'ong du'ong voi 3.6% quy lu'ong cho dao t(;lo, dam bao blnh quan m6i nam m(>t nhan vien c6 du'<;1c 36 gio dao t(;lo Nam 1993, tC;lp chi Fortune da g<;>i Motorola la
vien rna ca nha cung ung va khach hang cling du'QC dao t(;lO Cac giang vien khong phai la cac giao su', h<;> la nhung ky su', cac nha khoa h<;>c va nhung quan tq
niing sudt trong ba niim Tu nam 1987 de'n 1993, cong ty da ci{t giam chi phi
Hvc vien: Triln Minh Quan
Trang 16Luljn Van Th{lc Si Trang 9 D{li HQc Kinh T(TP.HCM
"/174'/I/171/N/I/I/I/AI'/AIVI/I/H/H/I/AT/AT/.I/17171/I/N/I/ IT/AI'YIYAI"/I/I/I/AY/I/I/N/.Ifii/I/I'/I/I/6/N/I/I/I/I/A'/AT/A'/I/H/I/I/AT/I/I/A'/I/H/IPI!Y/N/AV/I/AY/A'/I/HYA'YH/AIVAT/I/AJ!'/Dht
kh~ng dinh uy tin cua minh tntoc doi hoi ngay cang cao cua khach hang IOn nha't
nhfft, quan trQng nhfft Va kh6 khan nhfft rna cong ty phai Vu'Qt qua la tac d()ng vao
tie'n MIT (Management Innovation Team) voi xu'dng s6ng la ba nh6m: cai tie'n nang sua't (Lean Manufacturing team), cai tie'n cha't lu'<;5ng (6 Sigma team) va
HQc vien: Trtln Minh Quiin
Trang 17Lufjn Van Th{lc Si Trang 10 D{li HQc Kinh TlTP.HCM
'71/I/AI'/.II'/I/I/-""?A'YA'/.IIIVAI'/.II'/I/AI'YI/.H/AVI/N/I/AI'71/I/AJ'41WU/.AI"/H'/.IPY.H/AY.IT/A!I'AII'/H/.I/I/.171/I/N41'/A!1/AIVAYI/I/I/N/I/I/A1'71/AI'YIYN/I/I/I/I/N/I/K/1/17ATAIIJI'/AY/.K/AT/Al'YI/AT/AY/.N/AY/A
va hlnh thanh nen van h6a ciH tie'n trong toan b9 ca'p qmln ly tu t6 tntdng cho de'n ghim d6c phan xu'dng, hon 20 dlf an ciH tie'n nang cao nang sua't - cha't lu'qng da du'QC tie'n hanh rna thanh vien tr1;1 CQt la cac ca'p quan ly phan Xu'dng trd V~ tu cac khmi dao t~o, thl!c hi~n du'oi slf hu'ong d~n cua dQi MIT Nang sua't blnh quan toan cong ty sau ffiQt nam n6 llfc thlfc hi~n cac ho~t dQng cai tie'n da tang len tu 25%-35%, vi d1;1 nhu' phan xu'dng Assembly nang cao nang sua't tu 1.600 len 2.000 doi giay/day chuy~n/ngay, phan xu'dng Stockfit tang tu 2.000 len 2.700 doi/day
chuy~n/ngay V~ cha't lu'qng, phe' phffm giam xu6ng dang k€ d cac phan xu'dng nhu' xu'dng Phylon tu 4.25% giam xu6ng con 2.1%, xu'dng PU tu 26.7% xu6ng 13.3%, xu'dng Sole tu 1.08% xu6ng 0.62%, xu'dng Assembly tu 8.82% xu6ng con 4.41 % Nhu' v~y, bAt d~u b~ng dao t~o va chi thong qua dao t~o, Tae Kwang Vina da tung bu'oc c6 gAng hlnh thanh nen van hoa cai tie'n trong cong ty nh~m
h6 tr<;l cho vi~c d~t du'<;lc cac ffil;lC tieu N6i tie'p thanh cong cua nam 2001, nam
2002 Tae Kwang Vina tie'p t1;1c du'a ra m1;1c tieu ho~t dQng la: "Trd thanh cong ty san xua't giay CO SUC C~nh tranh hang d~u the' giOi: ClfC d~i hoa cha't lu'<;lng- t6c dQ
Va gia ca C~nh tranh" Va nhu' V~Y ffiQt chu'ong trlnh dao t~O khac da l~i tie'p tl;lC
2.2.3 Bai h(Jc tit Tire Plus 4
Tire Plus la m9t cong ty vo ru9t xe d mi~n trung tay nu'oc My c6 t6c dQ tang tru'dng hang nam la 20% Tire Plus la mQt cong ty 200 tri~u USD voi 6 cira hang ban le dQC l~p Va 150 clXa hang Khat VQng CUa cong ty la md rQng ho~t dQng ra toan qu6c va khuye'ch tru'ong quy mo len ga'p doi trong 10 nam toi E>€ lam du'<;lc
di~U nay, ffiQt trong nhfi'ng ffil;lC tieu quan tr<~ng nha't cua cong ty la dffy m~nh Slf phat tri~n cua nhan vien Tire Plus da thl!c hi~n mQt chie'n lu'<;lc d~u tu' vao dao
t~o phu'ong cham cua cong ty la: "cang nhi~u kie'n thuc va chu'ong trlnh dao t~o
3
Thlfc te' ctia tac gia, la thanh vien ctia nh6m MIT/Lean Manufacturing va ERP Operation Team
HQc vien: Triln Minh Qulin
Trang 18Luljn Van Th(lc Si Trang 11 D{li H(Jc Kinh Te'TP.HCM
'71'/H/I/AVI/N/,I/W'I/IYIY r'A'YAT/H/A'/B/I/.IYI/I'/AT/I/I/I/.I/N/AY/I/IYI/I/I/N/AY/N/I/H/H/I'/1/Af/AUN-4V/AI"/8'/I/I/I/I/AYI/K/1/AVI/IYN/I'/H/I'/17H'/AY/A71'/I/.N/.t'F/I/4'/.H/I/N/L'F/LI'/A
vien phat tri€n voi cong ty Va ne'u nhan vien tie'n len phia tru'oc, hQ se tim tha'y
cac mo hlnh phong tru'ng bay va dich Vl}, phong may tfnh, trung tam media Va 4
l~p Chi phi dao t~o du'<Jc cung ca'p mi~n phi va du'<Jc tra lu'dng trong su6t thoi
mvc tieu chie'n lu'<Jc cua mlnh Khao sat d cac cua hang cho ke't qua 96% khach hang tho a man voi Sl! phvc Vl} cua cong ty Tire Plus da n6 ll!c lam moi mlnh Nhieu khach hang bu'oc vao cua hang, khong con nhii'ng nhan vien tho 16 voi dich
sanh bao g6m ti vi, ban ghe', khu vui chdi cho tre em, phvc vv nhanh chong va
H(Jc vien: Trii'n Minh Qulin
Trang 19Luljn Van Th{lc Si Trang 12 D{li Hpc Kink TtTP.HCM
II'/171'/I/U/A'/I/I/I/I/I/I/I/I/AI'/.JI!T/H'/I/I'/D/K/N/4'/AI'/.I/.I/I/I/I/I/I/I/I/I/I/I/I/H/I/I/I/I/I/I/I/I/I/I/I/I/I/I/I'/N'/I/IY.IY/H/I/AYI/I/A'/I/I/.41'/AY/I/I/H/I/I/AI'Y.NYI/N/A'/A
cac th<;1 may dang thao tac Doanh thu hang nam cua cong ty tang len them 8%
2.3 Dao t~o va phat tri~n ngh~ nghi~p
2.3.1 Khai nifm
Dew tt;to nhiln mc,mh de'n vi~c huiln luy~n c6 djnh huang vao hifn tt;ti, chu tr<;>ng
cho turmg lai cua doanh nghifp
2.3.2 M~c tieu cua dao (fl-O va phat trie"n
C~p nh~t kie'n thuc va ky nang moi cho nhan vien d€ c6 th€ ap dl;lng nhil'ng thanh
thang tie'n hon
Hpc vien: Trii'n Minh Qulin
Trang 20Lulj,n Van Th(lc Si Trang 13 lJ(li H9c Kinh TtTP.HCM
'YI/.IYI/I/I/I/8/I/A'/H/N'/LI'YI/AI'/I/LJI'/6/A'/I/N/I/41'/III/II')".HYAY/AY/I/H/I/AI'/dY/AI'/I/I/I/I/D/N/I/I/A'/I/I/Ihiii'/171/H/I/A'/A'/I/.IUI/HYAI'/A'/I/I/I/41'/I/.I'/AIY/8/D/.D/H/H/N/H/.U'/N/,;V/K/HM
2.3.3 Trach nhi?m cua bl) phQ_n tlao t{lo va phat triln
cua chu'dng trinh
ctaot~o
5
H{Jc vien: Triln Minh Quan
Trang 21Luljn Van Th{lc Si Trang 14 D{li H(Jc Kink Te'TP.HCM
Y/H/I/IYI/.i/I'YH/AY/AY/AWI/I/N'/I/Ar/AT/I/I/A1'71/.IT/A?/I/I/I/H/AT/AYH/I/AI'/.IT/A7AY/H/I/AI'/I'/H/IAIF/AYI/I/I/I/d/4T/I/ V/,131/N'/AY/LJI'/A'/H/I/I/I/I/I/I/AIT/H/H/N'/A'/AT/N/I/N/I/AY/H71/8/H/A
2.4.1 Phan tfch nhu cau diw t{lo va phat triin
Phan tich tlnh hinh hoc;zt dqng cua cong ty va m¥C tieu kY VQng' cac diim mt;znh ytu
ciia h!c ht<Jng lao dl)ng d~ xac dinh chinh xac nhu c~u dao t~o tren ccJ sd cdn va
du cac kY nang cdn thitt de thlfc hi<%n t6t cong vi<%c cua nhan vien
2.4.1.1 Cac phtin tfch lien quan
a Phan tich doanh nghi<%p: d~ xac dinh xem doanh nghi<%p thlfc hi<%n cac m1,1c
tieu C1 muc d9 nhu' the' nao Vi<%c phan tich bao g6m phan tich t6 chile doanh
nghi<%p, ke' ho~ch chuffn hi dl)i ngli can b9 ke' c~n va moi tru'ong t6 chile
• Phan tich t6 chuc doanh nghi<%p bao g6m vi<%c phan tich cac tieu thuc t6 chile
nhu' nang suift, chift lu(lng thlfc hi<%n cong vi<%c, chi phf lao dqng, ky lu~t lao
dl)ng, tai nc;zn, ty 1<% thuyen chuy~n, v~ng m~t .se giup xac dinh nhung v!n d~
ccJ ban va slf c~n thie't ap d1,1ng cac hlnh thuc dao t~o thich h<Jp M~t khac, doanh nghi<%p cling C~n danh gia kha nang anh hu'dng do nhan vien khong du'<JC dao t~o d~y du; cac m-q;c tieu cua cong ty, vi<%c ddi mUi cong ngh? san xulft,
vi<%c gidm gia thanh, cdi titn chlft lu(lng trong ng~n h~n va dai h~n de chuffn
bi cac chu'cJng trlnh phat trien nhan vien cho tu'dng lai cua doanh nghi<%p
• Ke' ho~ch chuffn hi dl)i ngli can b9 ke' c~n: xac dinh nhung chuc Vl,l se tr6ng
va each thuc chuffn hi ling vien cho cac chuc Vl,l trdng
N9i bl): dlf kie'n cac chu'cJng trlnh dao t~o cho cac ling vien thich h<Jp
Tuyen tit ngoai: dlf kie'n cac chu'cJng trlnh dao t~o thich h<Jp de nhan vien moi nhanh chong hoa nh~p voi moi tntong va van hoa cong ty cling nhu' n~m b~t du'<Jc cac yeu c~u cua cong vi<%c
• Phan tich moi tru'ong t6 chuc: danh gia quan di~m cua nhan vien ddi voi t6 chuc va tim hieu cac tac dl)ng cua dao t~o khong d~y du ddi voi nhfi'ng di~m
khong t6t trong t6 chuc
H(Jc vien: Triln Minh Qulin
Trang 22Lul)n Van Th{lc Si Trang 15 B{li HQc Kinh TtTP.HCM
f"/I/I/AIYI/I/A'YI/I/I/A'/A'/K/D'/I/8/K/N/UM?/I/D/I/U/I/H7N/.IIY/I/U/N/D/H/N/I/AI'YI/I/I/I/D/AT/H/H/H'/H/N/AY/8/A'/I/N/I/I/H/U/AIY.411'/N'/H/AI'YI/NYI/N'/IF/A?/N/AY/A'/N/N/D/G/AJVN/H/A
2.4.1.2 Biiu hi?n cua nhu c&u dew tr;w
Ty 1<$ phe' phffm tang Thoi gian ngung san xua"t do may hong tang
Cac thong tin nay du<jc phat hi<$n tu:
Nh~t ky sti' dlJ.ng may Cha"t lu<jng san phffm H6 so nhan vien
2.4.2 Ho{lch djnh chlldng trinh dao t{lo
2.4.2.1 Ml:lc tieu
dao t~o? Va"n d~ nao c~n phai dem ra m6 xe? DO'i tu<jng du<jc d~y la ai? T~i sao?
HQc vien: Triln Minh Qulin
Trang 23Luljn Van Thf!,c Si Trang 16 Bf!,i Hvc Kinh TtTP.HCM
~IYI/IAIIY/1'7.171/IYN/AI'/I/H/171/I/H/I/IY.N/Ar/I/AI'/.H/,411'/I/K/I/AY/I/H/N/I/I/I/H/I/.1/I/I/IYI/HAIIT//ii"/I/IYI/I/I/K/H/I/I/17AI'YI/U/U/I/I/I/A'YK/I/N/A7AYAT/IYN/I/N'/N/H/N/AY/A
T~p th~: tren hic$u qua cong vic$c ciia t~p th~ nhu' ti 11$ va:ng m~t ciia ngu'oi lao
2.4.2.2 NQi dung
2.4.2.3 Nguyen tile ca ban
Cach thuc t6 chile: to't trong ca n()i dung va hlnh thuc
gh1p cho qua trlnh tie'p thu c6 hic$u qua hon
2.4.2.4 ffinh thztc diw tq_o
Hvc vien: Trlin Minh Quan
Trang 24Luljn Van Th{lc Si Trang 17 D{li Hvc Kinh Te'TP.HCM
'YI/I/AWAPI/AI'/AI'/.H/I/-"""YAIVI/AI'/I/I/I'/I/A'/I/I/A!T/I/I/I/AY/AY/I/I/AI'/I/I/AY/H/D/I/.i!Y/I/AYAI'/AI'/I/I/AY/AY/I/N/K/AIVI/I/I/I'/H/I/K/171/AI"/AI'/H/1411'/A'/Af17H/I/AIYAF/I/I/AII'YH'/AI'/AWAI'/Aff/.4
b Theo each t6 chuc: tuy theo di~u ki~n va hoan canh thich h<;1p d~ b6 tri t6 chuc
Dao t~o chinh quy: h<;>c vien thoat ly khoi cac cong vi~c hang ngay, do d6 thoi gian dao t~o ngcln nhu'ng cha't lu'<;1ng dao t~o cao hdn so voi cac hinh thuc dao t~o
khac, tuy nhien s6lu'<;1ng ngu'oi c6 th~ tham gia ra't h~n che'
dao t~o thlfc hi~n ngoai gio lam vi~c ki~u cac lOp bu6i t6i ho~c trong m9t ph~n
thoi gian lam vi~c
Lop c~nh xi nghi~p: dung d~ dao t~o nhan vien moi cho doanh nghi~p H<;>c vien
se h<;>c ly thuye't t~i lop sau d6 tham gia thlfc hanh t~i cac phan xu'dng trong doanh
nghi~p Ki~u dao t~o nay ra't hi~u qua, h<;>c vien vua nclm vung ly thuye't, vua lam quen voi di~u ki~n lam vi~c Thoi gian dao t~o ngcln, chi phi dao t~o tha'p
c Theo dia di~m: dao t~o d dau la thich h<;1p d6i voi doanh nghi~p- t~i ndi lam
huang d~n ho~c cac nhan vien lanh ngh~, c6 ky nang cao voi nhil'ng nhan vien c6 trinh d9 lanh ngh~ tha'p, theo ki~u m9t kern m9t
Cac d~ng dao t~o ph6 bie'n:
stldt;~ng
huang d~n t~i nhlin ky thulj,t ngu'oi m9t ltlc H<;>c vi en h<;>c each g1a1 • ? • ch6 (OJT) va quan tri gia quye't van ~ d~ thlfc te' va mau chong co ,
cao ca'p thong tin phan h6i v~ ke't qua dao t~o
Ngu'oi hu'ong d~n thu'ong c6 th~ khong c6 kinh nghi~m v~ su' ph~m
Ngu'oi hu'ong d~n c6 th~ khong nhi~t tinh Luan phien, Da~;~r;t~::e~,~~:., -;'~a(;)~~lil'?"fa ky niing, tranh tinh tr~ng tri tr~
thay d6i cong nht ffl~,'fd7,, :Jiiul)t,: ,]'!<;>¢' :V,i~u u~ thich U'ng cong vi~c khac nhau
'YI/#/I/-"'VA'/1/HAIJI'hii'/171/I/K/1/K/171'/4"/A 'I'/I/.1/IYI/I'/I'/I/I/1/I/I/1/H/1/I/I/1/1/I/IYI/, W/.11'/I/I/IYAI'/H/I/I/171/I/H/I/N/I/171/I/I/AI'/N/N/I/N/.LWD/N/H/N/.Q/I/A'I'/
~- Hvc v1en: Tran Mmh Qulin '
Trang 25Luljn Van Th{lc Si Trang 18 D{li H(Jc Kinh TtTP.HCM
Y/A'/I/.U/.AII'/I/I/I/I/H'/A9'1/I/I/NYAY/A'/N/AY/AJ"/AYAI/Y/H/HYH/I'/H/II'/.K/I/APYN/AI'hlii'YI/H/I/AF/AYAI'Y.I/H/N/I/AT/K/I/,H71/K/H/.I/I/H'/I/H/N/H/41'/AY/I/A"/AT/.N/I/H/AQJY/H/H/H/AY/AY/N/H/4Y/A'J"/A
ye'u cua chinh ban than)
sddl,lng
quantri
mo
d Theo dO'i tu'<Jng h9c vien:
H(Jc vien: Tran Minh Quan
Trang 26Lul)n Van Th{lc Si Trang 19 B{li H(Jc Kinh Te'TP.HCM
r/I/14IJIIYAT/A'/I/I/I/I/I/AY/I/A'/H/LY/I/Ar/AJT/I/I/I/I/I/I/6AII'/I/I/NY.I/Y/AI'/AT/I/D/IYI/I/A'/I/I/I'/I/I/A'/K/N/K/H/AY/I/I/I/.171/I/AT/N/I/1'7H'/I/Aii'/H/AI'/H/API/A'/H/H/I/H7JT/N/Af/H/A
Vi~c h;t'a ch<;>n hlnh thuc dao t(;lo nao de mang l(;li hi~u qua cao nha"t phv thu<)c vao cac yeu cftu v€ quy ffiO dao t(;lO, ffiUC dQ phuc t(;lp, n<)i dung cftn dao t(;lO Va di€u
ki~n trang bi ky thu~t, tai chinh cv the trong tung doanh nghi~p
2.4.3 Cdc chi tieu can d{lt cua ml)t chlldng trinh diw t{lO va phat triin
Sl;t' hi~u qua cua chi phi dao t(;lO va phat trien
N<)i dung cua chu'dng trlnh thl;t'c hi~n so voi ho(;lch dinh ban dftu
I>(;lt du'qc hftu h€'t cac nguyen Hie cd ban trong h<;>c t~p
Trinh d<) tu'dng hqp va sl;t' thkh thu cua cac do'i tu'qng tham gia chu'dng trlnh (giang vien va h<;>c vien)
• Mvc dkh danh gia hi~u qua dao t(;lo:
Xem xet l(;li muc d<) thoa man cac ffi\lC tieu, chi tieu cua chu'dng trlnh dao t(;lO I>u'a ra nhfi'ng di€u chinh thkh hqp nh~m nang cao hi~u qua cho cac chu'dng trlnh dao t(;lo sau
• Thl;t'c hi~n danh gia hi~u qua dao t(;lo: hai giai do(;ln
Giai do(;ln 1: h<;>c vien ti€p thu, h<;>c hoi du'qc gl sau kh6a dao t(;lo? (thong qua cac bai kiem tra, muc d<) thong hieu)
Giai do(;ln 2: h<;>c vien ap dvng cac ki€'n thuc, ky nang da h<;>c du'QC vao thl;t'c t€ de thl;t'c hi~n cong vi~c cv the nhu' th€ nao (doi hoi m<)t thoi gian sau dao t(;lo)
C6 the ap dvng m<)t ho~c pho'i hqp nhi€u each danh gia hi~u qua dao t(;lO sau day: Banh gia nhfi'ng thay ddi cua h<;>c vien: tren cd sd nhfi'ng thay ddi k€t qua thl;t'c
hi~n cong Vi~c tru'oc Va SaU thoi gian dao t(;lO CUa h<;>c Vien
Phan tkh thl;t'c nghi~m: so sanh k€t qua thl;t'c hi~n cong vi~c tru'oc va sau thoi gian dao t(;lO cua cac h<;>c vien voi nhfi'ng ca nhan khac Sl;t' phan tkh nay k€t hqp voi chi phi dao t(;lO Se cho phep XaC dinh ffiUC dQ hi~U qua CUa chu'dng trlnh dao t(;lO
H(Jc vien: Tra'n Minh Qulin
Trang 27Lu/jn Van Th(lc Si Trang 20 B(li HQc Kinh TtTP.HCM
'YA'h#Y.I/I/A'/N/IYAI'/I/,6VAY/H/I/I/.IT/AI"/HAIWH/Ar/I/I~.I/H/I/.II'Y.#/.I/A!I'/6'/I/Ar,4V/.I/I/I/K/I/A'YI/AI'7AY/AY/I/AI'/N/HhlfQ.JIY/I/.#Y.I/AT/I/I/H/AI"/I/A'/I/I/AI'/.I/AI7AI'YN/AT/AT/H/AWAY/K/AI'7.1/AY/A
CmfONG 3: SVPHAT TRIEN CUA CONG TY LEVER VI)tT NAM 3.1 Gi8i thi~u t~p doan Unilever va Unilever Vi~t Nam
nam 1930 trong linh vlj.c san xua"t va cung ling hang tieu dung nhanh bao g6m cac san phim cham soc sue khoe ca nhan va gia dlnh, thlf.c phim, kern an, banh kt;o,
Congty VO'n dilu tu' Philn vO'n gop Linh vrf.c Sanpham
Unilever
nh~n nhu' m()t di€n hlnh v€ dffu tu' nu'oc ngoai t~i Vi~t Nam vl nhfi'ng
HQc vien: Triln Minh Qulin
Trang 28Luljn Van Thq,c Si Trang 21 IJq,i Hvc Kinh Te'TP.HCM
1'/I/I/I/A/I/I/.NY IJIYI/A"/I/I/I/.N/N'/I/.1/A'/AVI/I/I/d/I/I/I/I/I/I/I/I/I/A'/IYI/I/I/AY/A'/I/I/I/N/IT/K/N/I/I/I/I/AY V/A'YA"/I/A"/A'/I/AIVN/I/I/H/AUI/I/IYI/A'/I/U/I/N/AV/.H/K/,;I
Nguon: Unilever Management Conference 2005
nhi~m ngay cang nhieu cua khach hang tren mQi mien d~t nu'oc
3.2 Gim thi~u cong ty lien doanh Lever Vi~t Nam
nu'oc ngoai trong lien doanh chie'm khoang 67%
Hvc vien: Trli'n Minh Quan
Trang 29Lul)n Van Th{lc Si Trang 22 D{li H(Jc Kinh Te'TP.HCM
11'/'B/.IY/I/H/I/I/I/.III'/I/AT/A'J"/.NYAIYN/I/AI'/.ti'Y.IT/I/1/H/H/API/H.;(I/171/I/I/I/AY/A'/I/I/I/I/IYI'/I/AI'/41'/AI"/I/AI'YI/I/I/I/I/I/A'/I/H/AI"AIT/I/AI'/H/I/I/I/I/A'/AI¥1/41'71/.D'/N/N/D/H/U/#/D'/A
gi~t ciia cong ty VISO vao nam 1994 (thoi die'm tntoc lien doanh) la khmlng 4.200 ta'n/nam voi khmlng 250 cong nhan, chia lam ba ca san xua't
Httong Vi<%t, Thien Nga, Haso, ICC, Pano, Cico, Vi<%t Tri, Tico la cac don vi gia
lau nha va v<% sinh toilet Vim, nuoc raa chen Sunlight cho cong ty
Cong sua't thie't ke' ciia nha may san xua't san ph£m long la 24.450 ta'n/nam voi
da d~ng tu 2g cho de'n 950ml, day la nganh hang doi hoi cong ngh<% san xua't cao
thie't ke' GMP Cosmetic va Hygiene thu()c nha may san ph£m long ciia cong ty
40.000
20.000
Hlnh 3: tcfc d() gia tang san luqng hang nam ciia Lever Vi<%t Nam
78.826 80.5 93 87.267 89.833 68.765
Trang 30Lu{in Van Th{lc Si Trang 23 D{li H(Jc Kinh Te'TP.HCM
'71/I/A'Y#/A'QiY/.IJI'YI/I/N/AI'YI/4'71/I/I/AY/AT/A71/N/I/H'AIWI/H/.U/I/H/AY/41'/H/I/A'YI/H/A'/ tY/17H/N/H/I/,-/I/I/I/AYAY/AI"/N/I/,N/I/IYI/4T/.JT/AT/.I!I'/AT/I/N/U/A'/I/I/N/I/N/I/H/I/N/N/N/I
lttqng qu6c te' cho ba h<$ thO'ng qmln ly cha't lttqng ISO 9001, moi trltong ISO
14001 va an toan sue khoe lao d()ng OHS 18001, dttqc t6 chuc Quacert Vi<$t Nam
GMP ASEAN vao nam 2003 theo h<$ thO'ng tieu chuffn cua Malaysia Cosmetic
Ngoai cac h<$ thO'ng quan ly cha't lttqng tren, Lever Vi<$t Nam con phai tuan thu
Safety (UQ&CS- an toan san phffm cho ngttoi tieu dung cua Unilever), Good Hygiene Manufacturing (v<$ sinh ti<$t trung), Dupont Safety Management (quan
v<$ moi trltong (2002) cua UBND TP.HCM
Tu nam 2001, cong ty quye't tam theo du6i chltdng trlnh TPM (Total Productive
cac ho~t d()ng nang cao hi<$u sua't t6ng th~ cua thie't bj TPM bao gcSm tam tr\} c()t
H(Jc vien: Triln Minh Quan
Trang 31Luljn Van Thr.zc Si Trang 24 Br.zi H(Jc Kinh Te'TP.HCM
"7.1/I/AQAI'/AIYI/AI'YAI"/N/.I/#/I/H/6/A.Y/AY/I/H/AY/8/H/HhtWI/Ar/I/.I/I/H/I/8/H/K/A'/A'YI/A'/I/I/N'/N'/HAIIiY/H/H/I/I/H/H/A"/.N/I/A'YI/A'YN'AIY/.AY/N/I/H/I/JWAY/I/A'/AY/A"/I/AT/N/AY/.JT/K/H/I/A
(pillar) la c:H tie'n c6 tr<;mg Him (Kaizen), an toan- sue khoe- moi tntong
qua trlnh phan ph6i (TPM in supply chain) Tam trv c()t nay hlnh thanh nen ngoi
3.2.1 San phlim
San ph~m cua cong ty Lever Vi~t N am la cac san ph~m cham s6c sue khoe ca
sua tAm, nu'oc nra tay voi cac nhan hang nhu' Lifebouy, Lux, Hazeline va Dove, cac lo~i kern du'ong da, kern ch6ng nAng, kern du'ong th~ va sua ni'a m~t nhu' Pond's, Haze line, Vaseline, Dove va cac cha't tffy nYa dung trong gia dlnh nhu' OMO, VISO, Vim, Comfort va Sunlight
Voi tren 350 nha phan ph6i va hon 150.000 cil'a hang ban le tren toan qu6c, tir
th~mh thi cho de'n nang than, san phffm cua cong ty thong qua m~ng lu'oi phan
H(Jc vien: Trit'n Minh Quan
Trang 32Luljn Van Th{lc Sl Trang 25 D{li Hvc Kinh TtTP.HCM
Ke' toan nha may
Phan xltdng Dffu g()i dffu
Phan xltdng Kern duong da
Phan xuC1ng Nuoc tffy rii'a
Phan xltdng Silicate
Kho Khuye'n mai
Nha thffu ph1,1 (third party)
Hvc vien: Triln Minh Quan
Trang 33Lul)n Van Th{lc Si Trang 26 D{li HQc Kinh T(TP.HCM
'YI/A'/I/I/AI'/H/H/171/N/Ar/I/I/A'/I/I/D'/Ar/I/I/I/AI"/H/H/I/.N/I/I/I/I/I/I/I/I/N/H/I/AI'/I/N/N/I/.1/D/I/I'/I/IAIY/"""78/AI'/H'/AQ'I/I/I/AUI/AY/A'/A?YAY/I/LT/H'/I/I/AJ"/H/AY/1/U/K/N/N/A
3.3 Sr! phat triin cua Lever Vi~t Nam t~o nen nhii'ng thach thuc va cd h()i d6i vm sf! phat triin tay ngh~ nhan vien
cac phan khuc thi tn.tong rieng nhu' X-men, Romano, Kaila trong do nganh hang
Nganhhang Thi phin 2005 Ml}.c tieu 2006
Thjphin Doanh thu
cham soc gia dlnh (b()t gic}t, kern gic}t, nu'oc xa vai, nu'oc lau nha, nu'oc vc$ sinh
H(Jc vien: Trtin Minh Quan
Trang 34Luljn Van Thf!,c Si Trang 27 fJf!,i HQc Kinh Te'TP.HCM
r/I/1/I/A1"7Afi'/I/AI'YH/AY/I/I/I/17.H/I/I/N/I/I/U/N/1'71/1'71/D/D'/.N'/H/I/171/I/AY/H/I'/H/I/I/1'7AI'/1/I/H/I/I/I/I/I/AY/I/AYAI'/I/I/Hhi!'PAIN'/I/AI'YI/.4W.H/H/D/A'/I/I/H'/6/U/U/Ai'YI/I/H'/A
ra't Ion thuc dffy cong ty phiii tie'n hanh m('>t ke' hoe;tch san xua't kinh doanh
Vi~t Nam Nh~m dap ung kha nang cung ca'p du b('>t gi~t cho nhu c~u thi truong
lien We cua cong ty nhu nang ca'p cong sua't thie't bj, cAt giam chi phi, rut ngAn thoi gian chu ky d€ co th€ san xua't nhanh, nhi€u va re Lam sao d€ co th€ khai
bai ban va thich h<;1p moi co th€ giai quye't du<;jc va'n d€
Nh~t Ban 20.000 ta'n d~u g('>i d~u va d~u xa, vao cac nuoc Dong Nam A 400 ta'n
H(Jc vien: Triln Minh Qulin
Trang 35Luljn Van Th{lc Si Trang 28 D{li HQc Kinh Te'TP.HCM
'YH/I/I/AT/A'I?'I/I/I/I/I/I/I/I/AQ'.II'/I/A'/AY/A'YI/I/AT/AUIYI/I/I/H/I/I/I/I'/I/I/I/A'/.111'71/I/171/I/I/K/I'/A'71/I/I/I/I/171/N/I/I/.lfi'/N71/8/H/I/I/AI'71/A'/H/U/I/K/I/N/N/N/I',/H'/A
cac slm phffm cham s6c sue khoe ca nMin cua nha may san phffm long dang hi
40.000 San htqng xutt khiu bQt gi(lt hang nam (Ufn)
Day th~t sl,l' Ia m9t thach thuc ra't IOn cho toan b9 th<;l v~n hanh trong vi~c tie'p c~n
d~ v~n hanh cong ngh~ san xua't va d6ng g6i cac day chuy€n my phffm moi Nhu
c~u dao t~o d~ th<;l v~n hanh c6 th~ nhanh chong tie'p c~n va v~n hanh hi~u qua
xua't tha'p nha't the' gioi trong toan bQ cac cong ty san xua't cac san phffm cham s6c
HQc vien: Trti'n Minh Qulln
Trang 36Lul)n Van Th(lc Si Trang 29 IJ{li H(Jc Kinh T(TP.HCM
Y/AT/I/I/I/IYI/I/I/I/I/I/.IJ',411T/I/I/N/I/AY/H'/I/I/I/I/I/IYI/I/174T/.#?71/I'/A'/I/I/I/I/I/I'/4'hf1'/.III'YI/4T/.4T/A'/I/H/I/.IF/I'/A'/I/I/I/4T/171/4T/I/I/4T/.AYAP7.1iY/I'/A'Y.III"/N/AY/AI'71/I/N'/I/A'~
mo ho(;lt d()ng ra ph(;lm vi khu vf!c hoi_ic se dong clia cac nha may ne'u nhu' chi phi
the' gioi va cac cong ty khac d hai ngo(;li thu()c Unilever phai dong clia ne'u khong
cong ty la de'n quy 4 nam 2007 d(;lt du'<Jc chung chi TPM Level 2 - TPM Consistent Special Award, la"y du'<Jc chung chi nay se du'a cong ty nilm trong danh
20
15
10
5
H(Jc vien: Trii'n Minh Quan
Trang 37Luljn Van Th(lc Si Trang 30 D(li Hvc Kinh TlTP.HCM
'YHYI/I'/I/I/AI'/I/IYIYi/.1/I/I/H'/H/I/AI'/I/I/.IIY/.I/I/AI'/I/I/4'/I/I/I/I/I/AI'/IYI/I'/I/I/I/I/I/I/I/I/I/I/I/AI'/I/I'/I/N/I/I/I/1/K/I/I/I/I/41"/AQI/I/I/H/AY/I/AI'YI/H/K/I'/I'/N/N/d
d~y m~nh cai tie'n ho~t d{)ng san xufft d~ nang cao nang sufft se giup cong ty tie't giam chi phi san xufft va sl! dvng h<jp ly cac ngu6n hfc Cac y tuC1ng cai tie'n cfing
mvc tieu co chi phi san xua't thffp nhfft the' gioi tu nay de'n nam 2010 Ap h!c nang cao hi~u qua san xua't toan di~n d~ c~t giam chi phi san xua't se thach thU'c th<j
san ph~m khong col6i chfft lu<jng, v~n hanh an toan tuy~t d6i va khong d~ xay ra
CHI PHr SAN XUAT CUA LEVER VIeT NAM SO VOl CAC C0NG TV
CO CHI PHr RE NHAT THI!f Gllll TRONG T~P DOAN UNILEVER (Eur/Ufn)
I• BOt gl~t 103 San ph:i'm long I
Hefel Gualeguaychu lndalatube Lever Vll;lt Nam
Hvc vien: Tra'n Minh Qulin
Trang 38Lui)n Van Th(lc Si Trang 31 lJ(li H(Jc Kinh TlTP.HCM
'71/H/I/IAIY/1'/AI'YI/I/I'/I/AY/I/H/I'/I/AI'/A'YI/.I/I/I/,J/I?I'/41'/I/I/I/.IIT/AI'/.IYI/I/I/I/H/AI'/I/AI'/1'/D/I/I/.IT/I/I/K/I/I/I/I/I/I/I/I/I/,I/I/I/AY/I/I/.41"/H/K/AT/I/I/I/I/H/Ar/H/H/H/H'/A
ph~m vi~c quye't dinh ap dvng h~ thO'ng nay trong nganh my phffm se doi hoi
vi~c cam ke't cai tie'n khong ngung d€ c6 cha't lu'<;lng tO't nha't va dam bao an toan
Nh~n xet: cac ap ll!c cai tie'n khong ngung v€ an toan, cha't lu'qng, nang sua't, chi
Vi~t Nam th€ hi~n trong t~m nhln va dinh huong chie'n luqc cho toan bQ cac n6
H(Jc vien: Trlin Minh Qulin
Trang 39Luljn Van Th{lc Si Trang 32 fJ{li H(Jc Kinh T(TP.HCM
'71'/I/AIIVI/I/I/H/Ih#IVI/AI'/4W'.I/,J/IIT/4JVAY/AY/.1/Atr/H/A'/I/A1'7AY/AI'/I/.AYAIVAI'YI/I/I/H/A1'/AY/I'/AY/I/I/I'/H/.I/Al'/I/A'/I/.6/N/I/H/IAIIY/1/I/I/I/I/1'/I/A'/Ih!Yh!FYH/AI'YAI'YH/LY/AY/H/H/L.Y/N/I/.#/ArM
cac san phfim cham s6c gia dinh phai tang ga'p doi, doanh thu cac san phfim cham soc t6c phiii tang ga'p doi, doanh thu cac san phfim cham s6c da phai tang ga'p ba
l~n hi~n nay va phai c6 chi phi san xua't tha'p nha't the' gioi Nhu' v~y, nhi~m v~
m~nh vao dao t~o va phat trien tay ngh~ th<J v~n hanh, phai c6 mot chu'dng trinh
chuy~n san xua't Chu'dng trinh dao t~o phai bao phu ta't ca cac noi dung lien quan
Thu th~p va danh gia thong tin v~ do'i thu c~nh tranh la di~u ra't quan tn;mg de c6
H(Jc vien: Trtln Minh Quan
Trang 40Luljn Van Th{lc Si Trang 33 D{li H(Jc Kinh TlTP.HCM
Y/N/AJI'/I/I/AI'/I/H'/I/H/I/I/H'/A'/IYI/AI'YI/I/H/Nhiii'/A'/H/A'/N/N'/A!Y/.#/A'/I/.6'/I/.JY/H/I/I/I/H/I/H/N/I/I/8/8/AT/AV/D/I/I/D/AY/AY/AT/A1YN/AY/A'YI/I/N/I/N/I/AUA'YI/AY/.IY/.DYK/6/H/HAIW4iT/A
cac chuong trlnh dao tC,to va phat trien nhan vien Ban dd cC,tnh tranh cho tha'y
• ' ·~ ? ' , "'
tC,tl va hem nang, ca trong va ngoa1 nude
Nganh
Sanph~m
hang Dol tho c~mh tranh San ph~m c~nh tranh
H(Jc vien: Triln Minh Qulin