Food safety at MC Donald

FOOD SAFETY POLICYDefiniton: Food safety is a scientific discipline describing handling, preparation, and storage of food in ways that prevent foodborne illness.. Food safety means assu

FOOD SAFETY POLICY

Definiton: Food safety is a scientific discipline describing handling, preparation,

and storage of food in ways that prevent foodborne illness This includes a number

of routines that should be followed to avoid potentially severe health hazards Food safety means assurance that food is acceptable for human consumption according to its intended use and Food Safety Management System means the adoption of Good Manufacturing Practices, Good Hygienic Practices, Hazard Analysis and Critical Control Point and such other practices as may be specified by regulation, for the food business (P K Jaiswal, 6)

Ref: Jaiswal P K (2009) Food quality and Safety First Edition pp 2-3 and 98-100

https://www.definitions.net/definition/food+safety

The importance of food safety: The food safety is the extreme importance of the

people health and the only way for to prevent the incoming of the bacteria If did not follow of the guidelines of the food safety hazards, people can get sick from the eating food that was not handle properly and it can even lead to death That why food safety is very important for human health as well as all those that are eating the same food Food safety involves separation of cooked and raw food, keeping food clean cooking thoroughly, keeping the food in the safe temperatures and using safe water and raw materials Without good hygiene and sanitary

condition, germs and diseases would spread quickly

Food Safety is Yummy Land’s priority While preventing all foodborne illness is

impossible, our goal is to provide” Trust in Every Bite” by maintaining an industry leading food safety program that minimizes food safety risk for our customers wherever possible. All employees handling or preparing food in the restaurant are required to submit Green Health Certificate on the first day and update this

annually In addition, all employees must attend and pass the Food Hygiene Course

conducted by the Vietnam Administration of Food Safety and Hygiene Department which will be periodically organized by the company

It is our responsibility to serve and high quality products to our customers

Standards procedures are to be followed strictly based on the Food Safety, Station Observation Checklist( SOC), Pocket Quality Reference Guide( PQRG),

Management Development Program(MDP) and Operations and Training Manual Food safety deviations may include but not limited to:

1. Using and / or serving food items past the use through dates

2. Any practices that can negatively impact food safety Example: refusing unannounced water sampling, negligence of ensuring that the chlorinator is

in good working condition, placing ice inside the sundae mix reservoir, and other practices with negative impact on food safety

3. Restaurant Transfer in and/out of chilled and frozen products without proper authorization from QA Department and/ or Operations Consultants

4. Having 2 consecutive “F’(failed) rating from any Food Safety audits

5. Failure to accomplish and file the Food Safety Checklist

Food Safety Check- list

Food Safety Checklist is to be completed and kept on file in the restaurants

for a minimum of 60 days The purpose of the checklist is to help you in

your efforts to serve safe food, consistent with our standards, as well as local health codes This checklist must be completed at least once per day without exception If your answer “no” to any item in the checklist, the problem must be corrected immediately

Non compliance or deviation from any of the Food Safety Standards along with some other guidelines set by the Company on food safety will be

subject to disciplinary action which could range from written warning to

termination of employment Higher disciplinary action which includes

suspension or termination may apply to violations that could directly or indirectly result to loss in sales, complaints and lawsuits, and grave threats to the health of customers and some other reasons that could harm the image of the company

Fashion Clothes

G’ DORIS HOME

51 Hang Gai, Hoan Kiem, Ha Noi Tel:(00) 0406 5678

Email: gdorishome@gmail.com Facebook fanpage: G’DORIS HOME

CUSTOMER FEED BACK FORM

Dear Valued Customer,

Thank you for choosing G’DORIS HOME It is our pleasure to provide you the best quality of services all times

Your assistance in completing this form is greatly appreciated Your honest

feedback will help us to serve you better and enable us to work on improving our service standard Thank you

Customer name:

Home or work address:

Telephone number:

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1. How did you hear about us?

o Facebook

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2. How is your first impression in our products/service?

o Extremely impressive

o Good

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3. How likely is it that you would recommend us to your people?

o I’m telling everybody

o Likely

o Maybe if it comes up

o Not a chance

4. Which payment method do you prefer?

o Cash

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o Internet banking

o Momo

5. Which aspects of our products/service do you want us to improve?

o Quality

o Price

o Employees

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