On that basis, it clarifies thetheoretical and practical basis and proposes training management measures at the colleges of Vietnam Electricity Group according to the total qualitymanage
Trang 1INTRODUCTION
1 General introduction about the dissertation
Topic "Training management of colleges of Vietnam ElectricityGroup approaching the total quality management (TQM)"
The practice of training and training management at colleges ofVietnam Electricity Group (EVN) shows that in order to improve thetraining quality, it is necessary to innovate appropriate training managementwith the colleges' practices and modern educational management trends ofthe world This is a matter of theoretical and practical significance Thedissertation inherits selectively researches, the research works on trainingmanagement and training quality management On that basis, it clarifies thetheoretical and practical basis and proposes training management measures
at the colleges of Vietnam Electricity Group according to the total qualitymanagement approach
2 Reasons for choosing dissertation
For the Electricity industry, building a team of skilled and capabletechnical staff meeting the requirements in the period of industrializationand modernization of the country and international integration is a top task
To well carry out that task, the colleges of the Vietnam Electricity Groupneed to renovate the training management and research activities and applythe advance management models into practice of colleges to continuouslyimprove training and fostering for technical staff meeting well the highdemand of society
The Colleges of Vietnam Electricity Group have the task of trainingprofessional technical staff for the Electricity industry The trainingmanagement of the colleges also reveals shortcomings; the role of thesubjects in training management has not fully promoted their responsibilities The above-mentioned shortcomings require a gradual study ofmanagement innovation in accordance with the peculiar characteristics ofthe school's vocational training It is also consistent with the specificity inthe environment of the Electricity industry, combined with modernmanagement trends, quality assurance, optimal efficiency to constantlyimprove the quality of technical staff training to response to workrequirements in the current situation From the above reasons, the authorchooses the issue of "Training management of the colleges of VietnamElectricity Group approaching the total quality management (TQM)" is anurgent issue both theoretical and practical aspects
3 Research purpose and tasks
* Research purpose:
Building theoretical and practical basis, proposing training managementmeasures at the current colleges of Vietnam Electricity Group approaching thetotal quality management (TQM)
Trang 2* Research tasks
Building theoretical basis of training management of the colleges ofVietnam Electricity Group approaching the total quality management (TQM).Making survey, assessing the situation of training management of thecolleges of Vietnam Electricity Group; showing the problems of trainingmanagement of the colleges of Vietnam Electricity Group approaching thetotal quality management (TQM)
Identifying and proposing recommendations for measures of trainingmanagement of the colleges of Vietnam Electricity Group approaching thetotal quality management (TQM)
Conduct testing, exploration of the necessity, feasibility andexperimentation of some measures of training management of the colleges ofVietnam Electricity Group approaching the total quality management (TQM)
4 The subject, object, scope of research and scientific hypothesis
* Research subject: Training activities of vocational schools
* Research object
Training management of the colleges of Vietnam Electricity Groupapproaching the total quality management (TQM)
* Scope of research
Scope of content: The dissertation focuses on the study of training
management of the colleges of Vietnam Electricity Group approachingthe total quality management (TQM)
Scope of the survey object: The research object, the dissertation
focuses on surveying the contingent of managers, lecturers and students
at the colleges of Vietnam Electricity Group Leading and managerialofficials in a number of agencies and units in the electricity industry
Scope of time: The data used for the research of the dissertation
are surveyed, investigated and summarized from 2015 to the present
* Scientific hypothesis
If the colleges of Vietnam Electricity Group do the research the approach
of the total quality management (TQM) includes process management, inputand output management, quality policy and quality culture development, fromwhich to propose and gradually implement training management measures atthe college of Vietnam electricity of the total quality management (TQM)approach in line with the college's practice, will contribute to improving thetraining management and gradually ensure the quality of training at the colleges
of Vietnam Electricity Group in the current period
5 Methodology and research methods
5.1 Methodology
Studying the dissertation based on dialectical materialism and history ofMarxism-Leninism; Ho Chi Minh's educational ideology and guiding views, thebasic and comprehensive educational renovation path of the Communist Party
of Vietnam
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Trang 3The project uses systematic approach, development approach, practicalapproach, total quality management approach (TQM), to clarify the theoreticaland practical issues of training management and propose training managementmeasures at colleges of Vietnam Electricity Group approaching the total qualitymanagement (TQM)
5.2 Research methods
* Group of theoretical research methods: Researching, analyzing and
synthesizing educational and scientific works on training and trainingmanagement; scientific works, research results of domestic and foreign works,books, scientific journals, dissertations related to the topic , on the basis ofwhich clarify theoretical issues of training management theory of the colleges ofVietnam Electricity Group approaching the total quality management (TQM)
* Group of practical research methods
Methods of investigation, exchange, seminars; methods of analyzingand evaluating the actual situation of training activities and trainingmanagement; modeling methods, applying the research results, the authorbuilt the models in the form of charts for analysis; observation methods,focusing on observing the management organization of leaders and managers
at all levels; methods of summing up experiences, through reports ofelectricity agencies and units and schools; expert methods, consult experts,scientists, educational managers inside and outside the industry; methods offorecasting and forecasting training needs of the electricity industry andsociety; empirical method, to verify a measure in the scientific hypothesis,develop scale criteria for experimental group to conduct experiments based onapplying statistical math to synthesize and calculate the data
* Group of complementary methods
Using statistical methods and processing of research results, based onSPSS 20 software to process results, extrapolation methods and correlationcomparison methods
6.Significances of the dissertation
Contributing to a new approach in applying the total quality managementtheory (TQM) to training management at the colleges of Vietnam Electricity Group.Research and assess the situation, make some comments on the status
of training and training management and the issues that need to be addressed
in training management of the colleges of Vietnam Electricity Groupapproaching the total quality management (TQM)
Proposing the training management measures of the colleges ofVietnam Electricity Group approaching the total quality management(TQM), contributing to improving the quality of the college’s training
7 Theoretical and practical meanings of the dissertation
In terms of theory: Contributing to clarify the theoretical issues of training
management of the colleges of Vietnam Electricity Group approaching the total
Trang 4quality management (TQM)
In terms of practice: Providing scientific and practical basis for leaders and
managers of the colleges, applying the system of training management of thecolleges of Vietnam Electricity Group approaching the total quality management(TQM), ensuring and gradually improving the quality and effectiveness of thecolleges’ training The dissertation can be used as a reference in research, teaching,learning in schools inside and outside the Electricity industry
8 Structure of the dissertation
The dissertation includes introduction, overview of research issuesrelated to dissertation; content with four chapters, conclusions, list ofscientific works of the author related to the dissertation, list of referencesand appendices
Chapter 1 OVERVIEW OF RESEARCH ISSUES RELATED TO
Author Tyler (1949) said that the training program must include its
four basic components, including: training objectives; training content; training methods and processes, and methods of evaluating training results.
The United States is considered one of the countries with the mostdeveloped education and training in the world, in vocational training ofAmerican Since the establishment of the People's Republic of China in
1949, vocational education has undergone a process of adjustment, reform,improvement and solid development In Japan, considering human resources
as a decisive factor for the country's future since the early 1980s, Japan hasset the goal: Training new generations with dynamism, creativity, andspecialized knowledge Deep learning, the ability to think and workindependently, the ability to communicate internationally to meet thedemands of the world, with the continuous progress of science and the trend
of global competition-cooperation
1.2 The work of the authors in Vietnam on vocational training and vocational training management in colleges
In 2005, Nguyen Hong Minh with a ministerial-level research project
"Researching and developing a vocational training framework program".The author has systematized theories such as: List of training occupations;vocational training program; vocational college program; frameworkprogram; establishments building vocational college framework programs
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Trang 5The author also analyzes experience in developing vocational collegeframework programs of countries such as Japan, Thailand and Singapore.Tran Kiem implies the need to determine the measurement criteriafor achieving the goals through the assessment criteria (input students'qualifications, teaching facilities, etc.), assessment standards of process(educational and teaching process), outcome evaluation criteria (behavior,performance, promotion ) as well as management performance evaluation.Nguyen Lan Phuong researched "Managing the quality of training at privateuniversities in Ho Chi Minh City from the view of total qualitymanagement" has analyzed and clarified the theoretical basis of the model ofmanaging quality training in Vietnamese universities.
2 Scientific research works related to training management in colleges approaching the overall quality management (TQM)
2.1 Scientific research works of authors in foreign countries on training management approacing the total quality management (TQM)
In the development process of social life, many different views andmanagement models has formed and developed, notably, total qualitymanagement (TQM) According to Ishikawa, quality management in thedirection of TQM takes innovation as the main goal Therefore, qualityassurance is an endless process and thus the quality of the product always meetsdiverse requirements, always changes according to the increasing needs ofcustomers, and at the same time customer-oriented
Davies and Ellison studied the criteria for evaluating the Europeanquality system with the US quality assessment model In "EducationalAdmissions" (2001), Hoy W.K and Miskel C.G mentioned the origin,concept, philosophy, quality management model Among the six criteria of theMalcolm Baldridge National Quality Award is a list of quality from theperspective of TQM as a basis for assessing organizational quality Those are
6 criteria: 1) Leadership; 2) Develop a strategic plan; 3) Focusing oncustomers and markets; 4) Information and analysis; 5) Focusing on humanresources; 6) Management process
Sallis Edward, an English researcher who examined TQM issues inthe context of British education in his work "Total quality management ineducation" The book is divided into 16 major areas, with a focus on the corecontents of TQM and its application in education, highlighting the followingissues: Organizing from the perspective of TQM, leadership in TQM, toolsused in TQM Also in the work, Sallis has pointed out the products ofeducation, the quality of educational services, the customers of education
2.2 Scientific research works of training management of the approaching the total quality management (TQM)
Tran Khanh Duc has a lot of researches on the quality management
of education and training In 2004, the monograph "Managing and
Trang 6accrediting the quality of human resources training under ISO & TQM"reflected the basic research results of the theory and practice of applyingISO, TQM perspective, standards and processes in the management andaccreditation of the quality of human resources training(university/college/professional secondary school) In the research of TranThi Thanh Phuong: "Managing the power university according to theapproach of overall quality management" studied the arguments for building
a quality management system for the training program, from which build thetraining program management system According to author Dang Viet Xo[75] with "Training management at the University of Technology - Logistics
of the People's Police under the approach of overall quality management(TQM)" mentioned "Management approach overall quality (TQM)”, totalquality management is a method of high quality management, aiming atconstantly improving the quality, each person in the organization is imbuedwith quality cultural values
3 Overview of research results of published scientific works related to dissertation and issues that need to be solved
3.1 Summary of research results of overseas research projects related to the dissertation
Firstly, overseas training management is aiming to meet the
requirements of training quality human resources in the context of theworld's modern scientific and technological revolution
Secondly, studies on training management abroad provide a holistic
view of training quality
Thirdly, the modernity, accuracy, flexibility and effectiveness of the
researches on training management in colleges in the world
3.2 Summary of research results of research projects in Vietnam related to the dissertation
Firstly, the theoretical issues of training and training management at
universities and colleges approaching total quality management (TQM) havemet some theoretical and practical issues about training management inVietnam today
Secondly, domestic researches have taken a new approach to train
and training management which is expressed through the output of a trainingprocess, which is the capacity of the participants The training programmeets the set goals of the school and society
3.3 The issues that dissertation to be solved
Firstly, what are the intrinsic, theoretical characteristics of
training management of the colleges approaching the total qualitymanagement (TQM)?
Secondly, the content of training management and factors
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Trang 7affecting training management of the colleges of Vietnam ElectricityGroup approaching the total quality management (TQM)?
Thirdly, what are the advantages, disadvantages and limitations and
shortcomings of the management training at the colleges of VietnamElectricity Group? What are the requirements, principles and measures totake if it is absolutely possible to apply?
Fourthly, the proposed measures of training management of the colleges
of Vietnam Electricity Group approaching the total quality management (TQM)have goals, content and methods Is it necessary and feasible?
In order to carry out the above-mentioned research contents, theauthor respectfully inherits the research results of foreign and domesticrelated works; Based on the theory and practice of innovative viewpoints oneducation and training management to clarify the above contents
Chapter 2 THEORETICAL BASIS OF TRAINING MANAGEMENT OF THE COLLEGES OF VIETNAM ELECTRICITY GROUP
APPROACHING THE TOTAL QUALITY MANAGEMENT (TQM) 2.1 Theoretical issues of training of vocational colleges
Related concepts
* Training
Firstly, according to the Vietnamese dictionary, "Training is
understood as: Making a competent person according to certain standards"
Secondly, "Training is a process of equipping a certain professional
knowledge for employees so that they can undertake a certain job"
The author of the dissertation may consider that: Training is a process of equipping with certain knowledge and skills for a certain period
of time in order to achieve the training results according to the objectives, acquiring experience and professional skills, improve personal capacity and meet the actual needs of social organizations.
* Vocational training
The ILO defines: Vocational training is to provide learners with thenecessary skills to perform all tasks related to their assigned jobs
Through the analysis, it can be conceived that vocational training is
a teaching and learning activity from enrollment, training organization and evaluation of training quality to provide necessary knowledge, skills and career attitudes for learners to be able to meet the requirements of actual work or raise their career level.
* Training at vocational colleges
Vocational college training is the training of human resources withhigh skills, thinking capacity and creative ability In training activities at
Trang 8colleges, it is necessary to renovate the content, programs, teaching andlearning methods, build a list of training disciplines, a quality assurance andtesting system of college and advanced training to integrate into theeducational community of countries in the region and the world.
Therefore, the concept of training at a vocational college: is a process of coordinated, purposeful and unified organization between staff, lecturers, staff in colleges and learners in order to transfer and develop specialized knowledge and skills, form the professional personality of people in a certain type of labor through
a teaching and learning process to be able to take on and meet the requirements of a major that has been studied.
2.1.2 Content of training at vocational colleges
Target training at vocational colleges The basic elements in training
According to the Common management Vietnamese Dictionary is
"Organizing and controlling activities of a unit or agency"
Management is an organized, directed impact of a management entity
on the object and object of management in order to achieve the set goal
Management is an organized, directed impact of a management entity on the object and object of management in order to achieve the set goal.
* Vocational training management
According to Nguyen Duc Tri: The object of the college trainingmanagement is the lecturer and student operation of pedagogicalorganizations in the college in the implementation of training plans andprograms to achieve be the target of training The objective of the trainingmanagement is to ensure the full implementation of the training programobjectives, plans and contents according to the prescribed time schedule, toensure a high quality training process Applying the management concept tovocational training field, it is possible to understand vocational trainingmanagement: It is the process of managing relevant components invocational training of management subjects at different levels to the trainingprocess through the use of training management functions and facilities toachieve the college’s objectives, tasks, content and methods
* Training management of vocational colleges
Applying the concept of training management, being able tounderstand training management at vocational colleges: A process ofpurposeful and planned operation of management subjects to trainingactivities at a vocational college through the use of training management
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Trang 9functions and facilities in order to achieve the colleges' objectives, tasks,content and methods.
* Training management of the colleges of Vietnam Electricity Group
The college of the Vietnam Electricity Group is a specialized school ofthe Electricity industry, belonging to the technical colleges, the schools withmulti-discipline and multi-system training scale such as regular, in-servicecollege training, vocational secondary, joint training, vocational training,professional training, advanced and short-term training Therefore, thecharacteristics of training in the school also differ from those of the economicsector and other technical training schools Thus, through the above analysis,
it is possible to understand training management in the college of VietnamElectricity Group: A process of organizing and implementing systematicallymeasures to manage the entire training process to ensure and continuouslyimprove the quality of training to provide knowledge, skills and attitudesnecessary for learners to meet the requirements of the electricity majors andemployers or improve the electrical majors through the use of managementfunctions and means to achieve the school's training goals
* Total quality management (TQM)
According to Terry Richarson: TQM is an existing system to mobilizeefforts of individuals, groups, teams in an organization to be able to market,apply science and technology, produce services and maintain and improvingquality to satisfy customers' needs in the most economical way (Total QualityManagement - 1997) As such, the concept of overall quality management can
be understood as follows: Total quality management (TQM) is a system formanaging all jobs, from input, process and output Mobilize the efforts of allmembers of the unit Maintain and improve the quality to best meet the needs ofcustomers In the concept of total quality, the customer is paramount It is toprovide customers with what they need, when they need and in the way theyneed it, to meet and exceed their expectations
2.2.2 Contents of training management of the colleges of Vietnam Electricity Group approaching the total quality management (TQM)
Awareness raising for managers, lecturers and staff about trainingmanagement of the colleges of Vietnam Electricity Group approaching thetotal quality management (TQM) Develop strategic plans and trainingpolicies at vocational colleges Organize the training management system atthe vocational colleges Directing the building of quality culture invocational colleges Develop evaluation criteria and implement self-assessment in training management at vocational colleges
2.3 Affecting factors of training management of the colleges approaching the total quality management (TQM)
Trang 10The impact of higher education & colleges in some countries in theworld and the region; the impact of higher education & college in Vietnam;tasks of training and retraining technical staff in the electricity industry.
Conclusion of Chapter 2
Chapter 2 of the dissertation reflects the concepts, views, basiccontent of the theoretical basis of training management approaching thetotal quality management (TQM) The theory of training managementapproaching the total quality management model (TQM), based on theabove argument, in this chapter, it has generalized the studies thatmention training management in vocational colleges The researchresults on basic issues will be the theoretical framework as the basis forconducting research on the current situation, creating a theoretical basisfor training management practices at the colleges of Vietnam ElectricityCorporation The total quality management (TQM) approach is theprocess of applying the perspectives, principles, methods of qualitymanagement (TQM) to the management, control and control of thetraining process to implement current training objectives set by theschool, ensuring the requirements of the Law on Higher Education;contribute to training high-quality human resources for the electricityindustry and for the country's socio-economic development in the period
of national industrialization and modernization
Chapter 3 PRACTICAL BASIS OF TRAINING MANAGEMENT OF THE COLLEGES OF VIETNAM ELECTRICITY GROUP
3.1 Overview of colleges of Vietnam Electricity Group
3.1.1 Introduce the colleges of Vietnam Electricity Group
During the development process, Vietnam Electricity Group has paidspecial attention to the training and fostering of human resourcedevelopment On October 5, 2001, the Vietnam Electricity Group issued aregulation on training and developing human resources; including: Newtraining, upgrading training, retraining, professional training in the form oflong-term, short-term training; on-the-job training (annual training andupgrading); PhD student; Interns; service training; meeting ceremony;training under the project; visiting, surveying, learning and exchangingexperiences at home and abroad On the organizational structure, includingtraining from the Group to the Corporations and subordinate PowerCompanies; the highest is the Group level, the General Director directs thestrategy of training and developing human resources of the Group; The focalpoint is the Organizing Committee and Human Resources of the Group; Thefollowing are the Corporations (1 Transmission Corporation; 5 Distributing
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Trang 11Corporations) and the University Block (1 University, 3 VocationalColleges) The training management of the schools under the VietnamElectricity Group is directly managed by the Group and the Ministry ofEducation and Training; Ministry of Labor, War Invalids & Social Affairsand General Department of Vocational Training The training management
of the Corporations is under the direct management from the VietnamElectricity Group to the Corporations, the Electricity Companies carry outthe training activities of the Corporation and the focal point is the Board oforganization and personnel
3.1.2 Characteritics of the colleges of Vietnam Electricity Group
* For classes organized by Vietnam Electricity Group: Each
Committee proposes requirements on the content that needs to be trained,develops a proposal to open a class to submit to the leaders of VietnamElectricity Corporation for approval;
* For classes organized by businesses of the Vietnam Electricity Corporation: the process must be followed: when a new Decree is issued
or a new technology is applied, each department deems it necessary toprovide training for officials and employees, they contact the trainingdepartment of the business
* For regular enrollment classes at colleges under Electricity of Vietnam: The department in charge of training and announcing enrollment
according to the regulations of the Ministry of Labor, War Invalids andSocial Affairs of each college of Vietnam Electricity Group has developed atraining curriculum according to the vocational education standards
3.2 Overview of the practical situation survey
Survey purpose; content, object, time; areas and surveyinstrument methods
3.3 The situation of training activities at EVN's colleges approaching the total quality management (TQM)
The situation of enrollment at colleges of Vietnam Electricity Group;Actual situation of objectives, content, training program; teaching activities
of lecturers at colleges; coordination of management staff and lecturers;facilities, teaching aids; scientific research, test of training quality andquality of graduates at colleges of Vietnam Electricity Group
3.4 The situation of training management at colleges of Vietnam Electricity Group approaching the total quality management (TQM)
The situation of awareness of management staff, lecturers on trainingmanagement ; the formulation of training quality plans, strategies andpolicies; training management activities; to build a quality culturalenvironment; to organize the application of scientific and technical
Trang 12applications and business linkages; Situation of checking and evaluatingthe training management process at colleges of Electricity Corporation
of Vietnam
3.5 The situation of the factors affecting training management activities at colleges of Vietnam Electricity Group approaching the total quality management (TQM)
3.6 Assessing the situation of training management in colleges of Vietnam Electricity Group approaching the total quality management (TQM)
* Advantages and causes of advantages
Training management at colleges of Vietnam Electricity Group hasbecome more aware of issues of objectives, principles, content, trainingprograms and methods, especially clearly seeing the importance Theimportance of innovation in training management approach towardsmodernization, democratization and international integration, effectivelyserving the task of training technical staff, contributing to the development of
a strong electricity industry in new situation
As a multidisciplinary, multi-vocational and multi-level trainingcollege, training management is the right policy, the key task, the quality ofprofessional and technical staff training, is the focus of trans throughout theschool's management system, creating opportunities and favorable conditionsfor learners in the best way
* Limitations and causes of limitations
The college is developing a quality policy, so the development oftraining strategies, regulations in education and training, new issues raisedabout the training management of a college are new, meet the certaindifficulties, most of managers and lecturers are still young, teachingexperience, training management are not many, lecturers with insufficientdoctoral degrees, management staff, experience in teaching, practicalknowledge in teaching, training management is weak so it also affects thequality of training as well as training management activities of the college
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