ACCA paper 1 3 managing people 2004 question1

Required: a Describe Tuckman’s stages of group development and explain the stage the group was at before and after Olivia’s departure.. 15 marks b Until the changes, the group worked wel

Managing People

PART 1

MONDAY 13 DECEMBER 2004

QUESTION PAPER

Time allowed 3 hours

This paper is divided into two sections

Section A This ONE question is compulsory and MUST be

answered

Section A – This ONE question is compulsory and MUST be attempted

people The group has been working together amicably and successfully for a considerable time

Neville has been in charge since the beginning and his leadership is valued by all the team’s members and the support given to him by Olivia, the second in command Outgoing and extrovert, she often elaborates on Neville’s instructions and deals on his behalf with group members’ queries, especially when he is away on business

Much of the success of the group has been due to Peter, who is creative at problem solving, and Rosalind, who has

an encyclopedic knowledge of sources of supply and information Another group member, Quentin, is an expert on charts and records and Suki is invaluable at sorting out disagreements and keeping everyone cheerful The remaining members of the group also fulfil roles which are acceptable to themselves and others

Recently, Olivia resigned for family reasons As the workload has been increasing, Neville took it upon himself to recruit four new people to the group Neville now finds that various members of the original group complain to him about what they are expected to do and about other people’s failings Peter and Rosalind have been particularly helpful

to Neville, but have had several serious arguments between themselves and with others

Required:

(a) Describe Tuckman’s stages of group development and explain the stage the group was at before and after Olivia’s departure. (15 marks)

(b) Until the changes, the group worked well together as a team with each member fulfilling a role as identified

by Belbin.

(i) What role did Olivia play and what are its characteristics? (5 marks)

(ii) Name and describe the team roles fulfilled by Neville, Peter, Rosalind, Quentin and Suki. (10 marks)

(iii) What problems might arise as a consequence of Olivia’s departure and consequently the team role she played? (5 marks)

(c) Recommend how Neville should ensure that the group reverts to its former cohesiveness. (5 marks)

(40 marks)

Section B – FOUR questions ONLY to be attempted

Required:

(a) Define and describe what is meant by the term ‘culture’ in the organisational context. (3 marks)

(b) Describe Handy’s four cultural types. (12 marks)

(15 marks)

Required:

(a) Briefly explain what is meant by the term ‘job analysis’. (3 marks)

(b) Briefly explain the four stages involved in carrying out a job analysis. (4 marks)

(c) Identify and briefly explain the information you would expect to collect during the job analysis investigation.

(8 marks)

(15 marks)

Required:

Identify and explain the stages involved in recruitment and selection.

(15 marks)

Required:

(a) Define and explain the term ‘job enrichment’. (5 marks)

(b) Define and explain the term ‘job enlargement’. (5 marks)

(c) Define and explain the term ‘job rotation’. (5 marks)

(15 marks)

6 Employee discipline is important in achieving organisational success.

Required:

(a) What is meant by the term ‘discipline’ in the organisational context? (3 marks)

(b) Describe in the correct order, the six steps involved in a formal disciplinary procedure. (12 marks)

(15 marks)

End of Question Paper